ARK Elearn Congress_handouts

8/3/2019 ARK Elearn Congress_handouts

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eLearning technologieseLearning technologieseLearning technologieseLearning technologies

Building Buying Renovating?Building Buying Renovating?Building Buying Renovating?Building Buying Renovating?

HowtomakesureHowtomakesureHowtomakesureHowtomakesureyourITpartnershipyourITpartnershipyourITpartnershipyourITpartnershipworksworksworksworks foryouinbigforyouinbigforyouinbigforyouinbig

eLearningprojectseLearningprojectseLearningprojectseLearningprojects

Andrea Barrett, LearnPros


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WorkshopWorkshopWorkshopWorkshop

Introductions

Activity

Technology challenges in elearning projects

Getting familiar with IT


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Worksheet 1: Technology challenges for your projectWorksheet 1: Technology challenges for your projectWorksheet 1: Technology challenges for your projectWorksheet 1: Technology challenges for your project

or why you need an IT partnershipor why you need an IT partnershipor why you need an IT partnershipor why you need an IT partnership

Technology selection.

Technology configuration.

Data migration.

Courseware migration/interoperability.

User acceptance testing.

Network issues & constraints (e.g., remote access, bandwidth, desktop variability).

End user support.

Authoring standards (e.g., tools, style guides, templates, LCMS utilization). Content management standards and work processes (e.g., publishing, updating, shelf

life).

Problem resolution (i.e., complexity, accountability).

Courseware deployment controls and guidelines.

Advanced technologies (e.g. rich media, web-conferencing/casting, social networking

& collaboration, virtual 3D environments, instructional gaming & simulations)

Thanks to Steve Foreman for this list


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Is this YOUR starting point?Is this YOUR starting point?Is this YOUR starting point?Is this YOUR starting point?


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How does IT happen in business?How does IT happen in business?How does IT happen in business?How does IT happen in business?

Two polar extremes in organisations:

IT is centralised and dominates technologydecisions

IT is distributed and business divisions maketechnology decisions


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ITITITIT ControlControlControlControl

Decisions get made to fit technical priorities, not user needs

Staff and procedures simply get re-used with all new

vendors and technologies

Business managers and users are frustrated, seniormanagement dont get involved, black market staff,software and hardware are common

New systems are forced to fit existing data structures

Emergent uses of technology are not identified

All new technology requires a formal cost/benefit and

justification


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BusinessBusinessBusinessBusiness controlcontrolcontrolcontrol

Technology planning is based on short term business needs

No strategy in the way systems are selected or implemented: duplicationcommon

No one really knows how much it costs to support and manage systems

No data strategy or quality control

Business units have their own technical experts

Cost/benefit analysis and application roadmaps are rarely used


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Worksheet 2: Evaluate Your internal IT partnerWorksheet 2: Evaluate Your internal IT partnerWorksheet 2: Evaluate Your internal IT partnerWorksheet 2: Evaluate Your internal IT partner which is it?which is it?which is it?which is it?

IT Dominates?

Business Dominates?

Neither dominates its a partnership!


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What does this mean for your elearning project?What does this mean for your elearning project?What does this mean for your elearning project?What does this mean for your elearning project?

IT control : Youre going to need clearly

documented support of IT and probably best tohave them involved from the start of the project

Business control : Your main support will comefrom the affected business units, but you willneed to get IT involved to ensure that theyunderstand what you are trying to achieve


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IT basics for elearning projectsIT basics for elearning projectsIT basics for elearning projectsIT basics for elearning projects

Applications and Systems Software and

Databases (also software, but)

Computers hardware

Networks Access and communications

Help desk and Support for users andsystem owners

(Most of these functions fall under IT Operations)


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1. eLearning Software1. eLearning Software1. eLearning Software1. eLearning Software


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2. Hardware2. Hardware2. Hardware2. Hardware


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3. Networks3. Networks3. Networks3. Networks


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4. Help Desk and Support4. Help Desk and Support4. Help Desk and Support4. Help Desk and Support


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Other Aspects?Other Aspects?Other Aspects?Other Aspects?

Questions, Comments?

What did I miss?


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Activity 1Activity 1Activity 1Activity 1 Buying a houseBuying a houseBuying a houseBuying a house

In a group, create a home buyers checklist.

Group the characteristics in logical ways toensure that you are able to evaluate how well anew home will meet all of your needs and uses


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Activity: Planning to build a project homeActivity: Planning to build a project homeActivity: Planning to build a project homeActivity: Planning to build a project home

You are planning to build a home, but dont have the

expertise or time to start from scratch, so youve chosen tobuild a project home.

Start by thinking about the way you live! Create a list of uses thatyour home will need to be able to satisfy. E.g. base to travel towork; room for your pets etc

When youve created your list, see if you can group these factorsinto categories.

Once youve got your categories, brainstorm the phases andsources/resources you may need to include in your home buildingproject(TIP: To get started, think about the location, the land,inside and outside of the property)


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DiscussionDiscussionDiscussionDiscussion

how is buying a house similar to implementing

technology?


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ActivityActivityActivityActivity

Compare your housebuying checklist with your

technology challenges checklist

Can you group them into similar categories


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What else do you need from IT?What else do you need from IT?What else do you need from IT?What else do you need from IT?

Solutions - designing, developing, integration andimplementing your software and hardware

Project management managing design,development and implementation of your overallelearning deliverables

Security information, networks, standards that

govern hardware security, information security andorganisation/administration security

Enterprise Architecture frameworks, standardsand roadmaps for the organisation


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Common IT BarriersCommon IT BarriersCommon IT BarriersCommon IT Barriers

Time and resources

Network bandwidth priorities and costs IT standards and policies

Rigid software policies

Security risks Techno-speak

IT religion

What are yours?


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Working with ITWorking with ITWorking with ITWorking with IT ---- FundamentalsFundamentalsFundamentalsFundamentals

You need top management sponsorship to getthings done

Without appropriate sponsorship in the business AND IT, yourproject wont happen OR wont happen the way you want it to.

You need business stakeholders, champions andallies These are your users, so get them involved and give them

opportunities to explore and communicate their needs

Keep them in the loop communication and participationmake the change seem less complex

You need IT supporters, stakeholders and

managers IT are problem solvers

Enlist their help

Give them lots of opportunities to explore and understandtechnologies involved


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Working with IT: Critical stepsWorking with IT: Critical stepsWorking with IT: Critical stepsWorking with IT: Critical steps

Develop your elearning strategy

Know who your audiences are and the learning activities they willundertake

Get IT involved early

Identify and document your requirements, then be prepared to refine andrework

Evaluate, explore and experiment Plan for implementation

Agree how technology will be supported in production

Document standards and processes for use and management of yourtechnologies

Create guidelines for internal and external users and vendors


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Features of a successful IT PartnershipFeatures of a successful IT PartnershipFeatures of a successful IT PartnershipFeatures of a successful IT Partnership

A clear elearning technology strategy

Know your internal constraints and opportunities

Build relationships and define processes for workingtogether

Get your governance right

Agree on the language to be used by the project

Identify your technical interpreters and use them

Be practical! Really! Explore your software, hardware,networks and experiment


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Workshop CloseWorkshop CloseWorkshop CloseWorkshop Close

What can you do in your organisation to create

effective IT partnerships?

What barriers will you face?

What opportunities are available to you?


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Thank YouThank YouThank YouThank You

Andrea Barrett

LearnPros

[email protected]

Documents

ARK Elearn Congress_handouts