ARIS 10 FOR DIGITAL TRANSFORMATION - Scheer GmbH · PDF filePROCESS MODELING TOOLS “With the current release tested in Q4 -2016 Software AG could improve its best ranking gold seal.’”

DR. HELGE HESS ARIS PRODUCT MANAGEMENT / MARKETING

© 2017 Software AG. All rights reserved. For internal use only

ARIS 10 FOR DIGITAL TRANSFORMATION

2 |

ARCHITECTURE OF INTEGRATED INFORMATION SYSTEMS


3 |

ARCHITECTURE OF INTEGRATED INFORMATION SYSTEMS

TRANSFORMATION


4 |

ARIS - ONGOING DIGITIZATION OF AN ENTERPRISE

5 |

DESIGN YOUR “BUSINESS OPERATING MODEL”


• Modeling • Analysis • Reporting • Simulation • Publishing • Mobile Apps

ORGANISATION PROCESSES

IT SYSTEMS PRODUCTS

HOW DO THE WHEELS OF THE COMPANY INTERACT?

CUSTOMER JOURNEYS

6 |

BARC PRODUCT STUDY, DEC 2016

PROCESS MODELING TOOLS

“With the current release tested in Q4-2016 Software AG could improve its best ranking gold seal.’”

“Software AG – first class as expected”

“All required criteria of application support for model administration, standard notation, sophistication of the methods, collaboration and model analysis could be fulfilled completely by ARIS.”

Source: http://barc.de/Artikel/software-ag-wie-erwartet-erstklassig

7 |

SOFTWARE AG OFFERS THE WORLD’S FIRST DIGITAL BUSINESS PLATFORM


8 |

BUSINESS & IT TRANSFORMATION Business Process Analysis Governance, Risk & Compliance IT Portfolio Management Enterprise Architecture Management

+ HYBRID

CLOUD

ON PREMISE

powered by ARIS & ALFABET

ANALYTICS & DECISIONS Streaming Analytics Operational Intelligence

PROCESS Business Process Management Agile Applications

INTEGRATION Integration API Management

IN-MEMORY DATA In-memory Data Fabric powered by

TERRACOTTA

powered by WEBMETHODS

powered by APAMA & WEBMETHODS

powered by WEBMETHODS


9 |

ARIS – POSITIONING AND DIRECTIONS


OPTIMISE CONTROL TRANSFORM

DIGITAL ENTERPRISE MANAGEMENT

ADOPTION BY SHOP FLOOR

OPERATING MODEL HOW YOU WANT TO

RUN YOUR BUSINESS

STRATEGY HOW YOU WANT TO WIN IN THE MARKET

PERFORMANCE HOW YOUR ORGANISATION

ACTUALLY PERFORMS

OPTIMISED WAY OF WORKING

IMPLEMENTATION IN SYSTEMS

CUSTOMERS AND MARKETS

10 |

ARIS – POSITIONING AND DIRECTIONS


DIGITAL ENTERPRISE MANAGEMENT

OPTIMISE CONTROL TRANSFORM

ADOPTION BY SHOP FLOOR

OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS

STRATEGY HOW YOU WANT TO WIN IN THE MARKET

PERFORMANCE HOW YOUR ORGANISATION ACTUALLY

PERFORMS

OPTIMISED WAY OF WORKING

IMPLEMENTATION IN SYSTEMS CUSTOMERS AND MARKETS

QUALITY RISKS

PERFORMANCE

IT-ARCHITECTURE PROCESSES

DATA

BUSINESS MODELS ORGANIZATION

CUSTOMER JOURNEYS POLICIES IoT-SCENARIOS WORK INSTRUCTION

ARIS ON ANY EMPLOYEE’S DESKTOP & DEVICE

DISTRIBUTE THE KNOWLEDGE ROLE-SPECIFIC ACROSS THE ORGANIZATION

CAPABILITIES

11 |

Enterprise Risk and Compliance System

Mitigate RISK, ensure COMPLIANCE

ARIS with Apama

Enterprise Performance System

Visualize and Analyze BUSINESS

PERFORMANCE

ARIS with PPM

Business-IT Transformation System

Drive MAJOR CHANGES and TRANSFORMATIONS

ARIS with Alfabet

Quality Management System

Driven by REPEATABILITY and

QUALITY REQUIREMENTS

ARIS

DIGITAL ENTERPRISE MANAGEMENT ARIS - SINGLE SOURCE OF TRUTH

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCIvno-_8ssgCFcWyFAod0E0Dtw&url=http://www.dailyrecord.co.uk/business/company-results-forecasts/british-gas-owner-centrica-books-5190253&psig=AFQjCNFmfGQ7LueJAyeCyigXwLUsDLYYpg&ust=1444397160367368

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCJ7IoZaLrMgCFQdvFAodGSAEPg&url=http://www.iconshut.com/style-kareena-kapoor-pose-for-metro-shoes-icons/dT1hSFIwY0RvdkwybHRZV2RsY3k1dFpXMXpZV0ZpTG1OdmJTOW1hV3hsY3k5cGJXRm5aV05oWTJobEwyNXZaR1V0WjJGc2JHVnllUzFrYVhOd2JHRjVMVGMxTUM5bWFXeGxjeTh5TURFeUx6RXhNRFkxTXk5emRIbHNaUzFwWTI5dUxXdGhjbVZsYm1FdGEyRndiMjl5TFhCdmMyVXRiV1YwY204dGMyaHZaWE11YW5Cbnx1cj1odHRwOi8vd3d3Lm1lbXNhYWIuY29tL2dhbGxlcnkva2FyZWVuYS1rYXBvb3ItYW5kLXNhaWYtbGF0ZXN0LXBvc2UtbWV0cm8tc2hvZXMvc3R5bGUtaWNvbi1rYXJlZW5hLWthcG9vci1wb3NlLW1ldHJvLXNob2VzfHc9NjAwfGg9ODAwfHQ9anBlZ3w/&psig=AFQjCNGON2rD087BjDC2sgeD228gIUAacA&ust=1444160482082784

12 |

Strategize & Design

Implement & Execute

Business Models

Process landscape

Customer Journeys

Risks

IT architecture

IoT scenarios

CAPABILITIES ARIS PLATFORM

ARIS Architect, Connect



13 |

Monitor & Control

Strategize & Design

Implement & Execute

Business Models

Process landscape

Customer Journeys

Risks

IT architecture

ARIS Architect, Connect


ARIS Aware

• Visual Analytics • Dashboards

ARIS PPM

• Process Monitoring / Mining

ARIS GRC

• Risk Mgmt • Compliance

Mgmt • Audit Mgmt

IoT scenarios

CAPABILITIES ARIS PLATFORM


14 |

? 1,65 billion members 1,22 billion members

in 13 years in ~2000 years


15 |

EXPONENTIAL MINDSET

Be Exponential. 1,65 billion members

in 13 years


https://su.org/

16 |

THE INCREASINGLY CROWDED GLOBAL UNICORN CLUB


PRIVATE UNICORNS SINCE 2011

Source: CB Insights

Total Number of Unicorn Companies: 191 Total Cumulative Valuation: $662 billion

17 |

“Six decades into the computer revolution, four decades since the invention of the microprocessor, and two decades into the rise of the modern Internet, all of the technology required to transform industries through software finally works and can be widely delivered at global scale.”

TECHNOLOGY IS EATING EVERY INDUSTRY


18 | © 2017 Software AG. All rights reserved. For internal use only

• Augmented/Virtual Reality • Beacon-Based Analytics and

Marketing • Customer Loyalty • Digital In-Store Assistants • Digital Signage • Employee Tools • Guest Wi-Fi • Indoor mapping • In-Store Point-of-Sale

Financing • Interactive Aisle Displays • Inventory Management • Music Management • Omnichannel Analytics • Payment Platforms • Point-of-Sale Reviews and

Marketing • Smart dressing rooms • Visual Shelf Monitoring


24-hour unmanned convenience store in Shanghai allowing customers to simply scan products that they want to buy with their smartphones

Uses facial recognition to process payments

Retail On-Demand: omni-channel stores that can be activated within weeks

https://www.google.de/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwj8zb3HobXTAhUFWBQKHWMLB8YQjRwIBw&url=https://chinaccelerator.com/portfolio_tags/retail/&psig=AFQjCNGJCq1khOahAMCUps4dTrLKa_R21g&ust=1492854231650766

20 |

DIGITAL BUSINESS TRANSFORMATION IS REPLACING COST REDUCTION AS THE TOP DRIVER FOR NEW BPM INITIATIVES

21 |

THE FUTURE OF BPM

Moving to a digital business is a major driver for BPM investments

BPM should be repositioned as a Key enabler for Digital Business and the Digital Transformation • BPM is shifting from isolated process improvement projects to a

sustainable, enterprise-wide business process transformation program supported by top executives.

• The use of digital technologies allows new business models and provides new revenue and value-producing opportunities.

DIGITALIZATION DRIVES BPM INITIATIVES


22 |

THE FUTURE OF BPM

Evolve to a Business Transformation Office The BPM Competence Center has to transfrom to the powerhouse for fast change, innovation and exploration of opportunities in the age of the customer Agile Structures change the role of (middle) management: Stable roles and assigned employees are replaced by dynamic areas of responsibility where the teams interact with a high self-responsibility.

FOCUS ON BUSINESS TRANSFORMATION

TRANSFORMATION

BPM Competence

Center

Business Transformation

Office


23 | © 2017 Software AG. All rights reserved.

PROCESS COLLABORATION

MOBILITY & CLOUD

CUSTOMER EXPERIENCE

PERFORMANCE & VISUAL

ANALYTICS

INTERNET OF THINGS

GDPR RISK &

COMPLIANCE

24 |

CUSTOMER EXPERIENCE MANAGEMENT


Customer Experience is the cumulative effect of multiple customer interactions with an organization over time. (Neil Ward Dutton)

25 |

BUSINESS FROM ANOTHER PERSPECTIVE

© 2017 Software AG. All rights reserved.

CUSTOMER JOURNEY MAPPING AND TOUCHPOINT ANALYSIS

CUSTOMER EXPERIENCE

OUTSIDE-IN APPROACH - FROM

THE CUSTOMER’S PERSPECTIVE

COMBINE INTERNAL & EXTERNAL PERSPECTIVE

INCREASE CUSTOMER SATISFACTION & VALUE

26 |

BUSINESS FROM ANOTHER PERSPECTIVE


CUSTOMER JOURNEY MAPPING AND TOUCHPOINT ANALYSIS

27 |

New ways of customer interactions

Amazon Dash Button

CUSTOMER EXPERIENCE MANAGEMENT

Thanks for you feedback

Touchpoints

Touchpoints © 2017 Software AG. All rights reserved. For internal use only


29 |

CUSTOMER EXPERIENCE WITH ARIS 10


Customer segmentation maps Customer segmentation map

Depict a company's customer segments and group clients.

Customer segment

Describes the community of customers or businesses. A customer segment is a group of individuals who are similar in specific ways, such age or interests.

30 |

DISTRIBUTE THE KNOWLEDGE ACROSS THE ORGANIZATION


Business Usage Statistics UX Refreshment Theming Favorites Steps View

Enhancements Multi media publication Profile-based views Reports with Dialogues

QUALITY

RISKS

PERFORMANCE

IT-ARCHITECTURE

PROCESSES

DATA

BUSINESS MODELS

ORGANIZATION

CUSTOMER JOURNEYS

POLICIES

32 |

ARIS 10 - PROFILE-BASED VIEWS


Different target groups have a different need for information and functionality.

Determines in the portal • what tabs are shown and which one is

default • which functionality is exposed

People with profile „Viewers“ are getting „Steps View“ first and

not seeing „Tasks“

User Group

33 |

ARIS 10 - MULTI MEDIA PUBLICATION IN THE PORTAL


Multi-media content publication is a game changer

VIDEO (embedded

player; shown in fullscreen)

IMAGE (stored in

ADS; shown in fullscreen)

Video

Image


MOBILITY & CLOUD

MAKE PROCESSES

AVAILABLE ANYTIME,

ANYWHERE

EMPOWER BUSINESS USERS

SET ON A FLEXIBLE INFRASTRUCTURE

ARIS ARIS

MOBILE

35 |

ARIS FOR SAP® SOLUTIONS WITH ARIS 10


Test path capturing and Updating documents

ARIS for SAP® Solutions • Full use case coverage for SAP Solution

Manager 7.2 incl. testing and synchronization

• Improved wizard handling to manage synchronization with SAP Solution Manager 7.2

• Update existing documents in SAP Solution Manager 7.2 directly in ARIS

ARIS Test Designer • ARIS Test Designer available as stand-

alone extension pack for ARIS Architect

36 |

SMART OBJECTS - INTERNET OF THINGS (IoT)

Ten thousands of sensors in a plant

Smart Objects and Sensors in the physical world are going to change the processes fundamentally – the way we interact and take decisions.

By 2025 it’s estimated (IDC) that there will be 80 billion devices - from fridges to thermostats to street lights – connected with the Internet – today there are 11 billion.


37 |

INTERNET OF THINGS WITH ARIS 10


Test path capturing and Updating documents

CONNECT IoT TO BUSINESS

PROCESSES

PLAN IOT PROJECTS

MODEL & DESIGN

IoT OBJECTS

38 |

ARIS FOR IoT


IoT OBJECTS, SENSORS, ACTUATORS

IoT actuator device

IoT object in process

IoT sensing device

IoT-related risks

Events emitted and consumed by IoT objects

IoT data variables

IoT object

39 |

SEARCH, ANALYSIS, QUERIES, REPORTS, MACROS


CROSS ANALYSIS FOR BETTER AND FASTER DECISIONS

Recursion in queries

Make queries more powerful and significantly simplify query definition

Multi-level querying Reuse query results as a starting point for further query execution

REPORTS

QUERIES ADHOC ANALYSIS

ADHOC ANALYSIS

41 |

ARIS AWARE


Innovative, context-sensitive and story-telling visualization of KPIs Analysis seamlessly and fully integrated in ARIS Connect

42 |

ARIS AWARE READY-TO-START SOLUTIONS

Consolidated Dashboards

Dynamic Charts & KPIs

Queries & Spreadsheets

ARIS Repository

APG

PPM

GRC

CSV

Excel

JSON

XML

D A

T A

S

O U

R C

E S

INTERACTIVE ANALYSES IN ARIS

Enterprise Architecture Management

Customer Experience Management

Process Performance Management

Business Usage Statistics

Center of Excellence 1

2

3

4

5

OUT-OF-THE-BOX USE CASES


43 |

BUSINESS USAGE STATISTICS


POWERED BY ARIS AWARE

A Center of Excellence always wants to know what happens on their platform to derive wise roll-out decisions for their transformation programs

KPIs on Viewing

KPIs on Modeling

KPIs on Collaboration

KPIs on Governance


Innovative, context-sensitive and story-telling visualization of KPIs Analysis seamlessly and fully integrated in ARIS Connect

ARIS AWARE

45 |

ARIS AWARE - PROCESS PERFORMANCE


Sensors

Actual measured KPIs from ARIS

PPM side-by-side in design context!

# process instances

material cost

error rate

sales status

throughput time

revenue

46 |

Interactive overview dashboard with the actual measured KPIs from PPM in ARIS Connect

47 |

PROCESS DISCOVERY WITH ARIS PPM


Which steps are executed?

How are the steps executed?

Interactive filtering of

process paths

Process structure shows real behavior for the selected processes

48 |

Process Mining with PPM – Presentation & Comparisons in ARIS Connect with ARIS Aware

Compare mined process variants in the context of the planned business

process


Studie mit mehr als 86.000 Freiwilligen Die Forscher werteten Fragebögen zur Selbsteinschätzung der Persönlichkeit von 86.220 Freiwilligen aus. Sie verglichen die Ergebnisse zum einen mit den Einschätzungen von Bekannten, Freunden und Familienmitgliedern und zum anderen mit den Persönlichkeitsanalysen von Computern. Dabei schnitten die Maschinen deutlich besser ab als die Menschen.

Schon anhand von 10 Likes konnten die Computer die Studienteilnehmer besser einschätzen als ihre Arbeitskollegen. Ab 70 Likes übertrumpfte der Computer Freunde, ab 150 Likes sogar ein Familienmitglied - und ab 300 Likes kannte der Computer die Teilnehmer besser als ihre Ehepartner. „Wenn man bedenkt, dass der durchschnittliche Facebook-Nutzer 227 Likes teilt, hat künstliche Intelligenz das Potenzial, uns besser zu kennen als unsere engsten Gefährten“, schreibt Studienautor Michal Kosinski.

51 |

KUNDENANALYSEN - BIG DATA

52 |

WHAT IS EU GDPR?


GENERAL DATA PROTECTION REGULATION

Strengthen and unify data protection for individuals within the European Union (EU)

European Commission

Personal data

It’s time to react!

New unified regulation within the EU!

Give EU residents back control of their personal data and simplify the regulatory environment for international business.

Affecting • All organizations

processing data from EU residents

• Export of personal data outside the EU

• Policy procedures varying from one member state to another

Effective

May 25, 2018


REPLACES THE PATCHWORK OF DATA PROTECTION RULES SOME ARE CALLING IT A 'MILESTONE OF THE DIGITAL AGE‘

Penalties can amount to 20 million € or 4% of global revenue

Or else…

* Selection

Right to be forgotten

Right to obtain consent

Right to restriction of processing

Right of access by the data subject

Right for data portability

Rights of EU-Citizens*

Protects data of all EU residents everywhere

Extended definition of private data

Data Controller & Data Processor

Who & What?

Assign Data Protection Officer

72h Report data breaches

Run privacy impact analysis

Privacy by design & default

Accountability

Obligations for Processors*

54 |

EVERYTHING WILL BE DIFFERENT?

No, the basic principles will remain but • Stronger rights for data subjects • More obligations for data processors • Higher fines for infringement • Certifications as proof of compliance


Purpose Limitation

Data Minimization

Transparency

Prohibition with Conditional Approval

55 |

Risk Mitigation & Governance Insight, Analysis & Planning

• Transparency into processes / data / IT

• Extensive documentation of processes and processing activities

• Information provision for EU subjects

• Evidence for GDPR compliancy

• GDPR impact assessment on projects

• Readiness surveys

• Policies and principles

• Roles and responsibilities

• Controls and audits

• Risk assessment and mitigation

• Issue and incident tracking

THE SOFTWARE AG GDPR FRAMEWORK

Business and IT Transformation Strategy Planning and Execution

YOUR FIRST LINE DEFENSE FOR GDPR COMPLIANCE THE CAPABILITIES YOU NEED

56 |

THE WAY TO GDPR COMPLIANCE

0 1

Project preparation

Preparing Organization

Goals & dates Project team & reporting lines GDPR roles @ organization Requirements catalogue Organizational scoping Project Risks IT Scoping …

Design and deploy new data protection policy Run readiness survey (business) Set up inventories: data, IT & processes Map inventories: build Records of Processing Activities (RoPA) Run Pre-RoPA questionnaires

2

Run GDPR assessments

Detailed RoPA Questionnaire on processes and PA’s Detailed RoPA Questionnaire on applications IT security risk assessment Compliance risk assessment Status quo report

3

Change Management

Compliance risk mitigation planning & execution Change management (business) IT risk mitigation planning & execution Change management (applications) and IT planning

4

Monitoring & Audit

Implement & test internal controls Sign-off business organization hierarchies Plan & execute internal audits Incident handling procedures Continuous application incident monitoring

5

Reporting & Improvement

Management reporting (legal entity based; compliance risk) Target group specific dashboards (GDPR, it, business, et al.) Continuous Improvement


57 |

Know your data, it systems and processes

Which data is GDPR relevant?

Which IT system uses these data?

In which processes are these data used (in IT systems or not)?

Add relevant lacking information to inventory content (e.g. data controller vs. processor), data classification (personal data, special categories of personal data, …)

1

Preparing Organization

Design and deploy new data protection policy Run readiness survey (business) Set up inventories: data, IT & processes Map inventories: build Records of Processing Activities (RoPA) Run Pre-RoPA questionnaires

THE WAY TO GDPR COMPLIANCE


58 |

ALFABET & ARIS FOR GDPR

GRC BPA

GRC functions BPA functions IT functions


59 |

GDPR - DEPARTMENT VIEW


Step What? Who?

1 What data do we have/use? IT / BP

2 What systems do we have? What processes do we have?

IT BP

3 What data is GDPR relevant? What data is used in what system? What data is used in what process?

DPO IT BP

4 Combine data, systems, processes (> Proc. Activities) IT & BP & DPO

5 Qualification of ProcAct if systems‘ and processes‘ design are sufficient for GDPR requirements

DPO

6 Creation of technical improvement measures Creation of organisational improvement measures

DPO > IT DPO > BP

7 Ongoing monitoring of realization of measures DPO

60 |

MANAGEMENT REPORTING AND DASHBOARDS

Use specific dash-boards and reports to keep relevant stakeholder informed about status and results


61 |

RISK MITIGATION PLANNING & EXECUTION NEED FOR CHANGE MANAGEMENT

Prioritized risks are the starting point to define mitigation measures

According your level of risk appetite, you can define the measures needed:

Define target IT architecture

Adapt your IT systems

Set up project plans

Define controls and policies

Change or install processes

Adapt organization

…

Risk Context Control

Policy

Issue



#5 | MARCH, 2017

64 |

Documents

ARIS 10 FOR DIGITAL TRANSFORMATION - Scheer GmbH · PDF filePROCESS MODELING TOOLS “With the current release tested in Q4 -2016 Software AG could improve its best ranking gold seal.’”