ADAM J. RIPSAM780 S. Famers St Apt #6. • Otsego, MI 49078 • Phone 269-672-6149 • AJRIPSAM@GMAIL.COM OBJECTIVE : Career-using computer networking and customer service skills to make a positive name for IS (Information System), to resolve problems by digging into the root cause to better provide support to technical and non-technical clients.

EducationAssociate of Applied Science Degree in Computer Network Systems

ITT Technical Institute, Grand Rapids, MIGraduated: March 2008 GPA: 3.7

WORK HISTORY Ripsam Tech 10/2006 - PresentOwnerDeskside/I.T. Support

Service Ticket system (Service Now & Connect Wise)

Troubleshooting Windows Systems (XP, 7, 8 and 10)

Remote desktop support for technical and non-technical question.

PC Maintains issues/Tune ups Computer diagnostic and Troubleshooting Installing software and hardware Imaging new hardware Setup and Configuring wireless and wired

networks Training clients on software and hardware Configuring AS400 Supporting Skype for Business

Setting up for Web Ex video Town Hals Active Directory and Quest Microsoft Surface Hub support Mobile devices (Tablets, phones and

laptops) Rollouts New Hardware and Software Consulting on Hardware, Software

upgrades and computer purchases Training clients on Basic Security Installing projector Repairs on Laptops and Desktops Analyze PC and network setups for

upgrade recommendations Use of Microsoft Office and Office 365

Admin Portal Consulting and Design of Small network

Customer Service Experience Strong interpersonal communication skills Excellent verbal and written communication, email, IM, texting Strong problem solving skill and Team-oriented problem solver Addressed customer questions, concerns and complaints, aiming for complete customer satisfaction Answered incoming calls and orders Processed online and in store orders Work well with little or no supervision, with ability to multi -task Maintained productive work flow by assisting in key areas at peak times Communicated and enforced company policies Completed inventory controls and audits Training new Hires Supporting up 2000 user in a global network environment

Pomeroy IT Solutions, Inc. Contracted to Stryker 3/2016 – 2/2017Deskside Tier 2 Support

At Stryker provide high level desk side and executive support as well as assisting in major technology rollouts and projects. Maintains strong relationships with leadership based on exemplary customer service and reliability. This role was responsible for the delivery of day to day incident and service request management.

Build and maintain strong relationships with functional leadership Provide an excellent customer experience to all end users contacting the Desk Side team Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for

end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

Troubleshooting and deploying laptops and desktops. Receive and respond to incoming calls, e-mails, and/or work from Service Now ticketing system

regarding desktop problems. Provide support for Windows clients as needed with regards to VPN, network connectivity,

Audio Visual, hardware/software issues, etc. that fall under a typical IS support environment Assist in preparing, maintaining, and upholding procedures for logging, reporting, and

statistically monitoring desktop operations. Accurately document instances of desktop equipment or component failure, repair, installation,

and removal. Assist in developing long-term strategies and capacity planning for meeting future desktop

hardware needs. Write technical specifications, instructions, and validation documents for desktop hardware and

related software products as required.

Market Source Alpharetta, Ga 12/2012 – 1/2016Hewlett-Packard Account Rep in Kalamazoo

Provide fast, friendly service by actively seeking out and engaging customers to assess their needs and provide assistance.

Have an emphasis on client product knowledge, providing information on product features, and knowing related items to sell the whole experience.

Greet, qualify, recommend and close customers. Maintain the merchandising for the client product by ensuring that all products are demo ready

and all POP materials are displayed. Work in cooperation with assigned retailer, Client Field Managers, and Market Source

supervisors to ensure that the client, retailer and end user customers’ needs are met.

H&S Companies contracted to Clark Retirement Community 02/2013-05/2013Resident IT Support 3month Pilot Program

Install and perform minor repairs AMD video card hardware, Microsoft OS software, and HP, Cannon printer and Epson scanners peripheral equipment

Oversee the daily performance of computer lab systems. Set up equipment for residents use, performing or ensuring proper installation of cable, operating

systems, and appropriate software. Making appointment with resident and writing of tickets Maintain record of daily data communication transactions, problems and remedial action taken,

and installation activities in ticket system Read technical manuals, confer with users, and conduct computer diagnostics to investigate and

resolve problems and to provide technical assistance and support. Plan, Create and do a Presentation on a Technical subject like internet secure, mobile devices

(Android and Apple), Internet and computer basics, Basics Word and Power point once a month, to large group of Residents

Provide PC skills classes to a small group or one on one

VOLUNTEER \ AFFILIATIONS WORK

Parent to Parent of Southwest Michigan 04/2013-presentBoard Member/Board Vice President/ IT SupportTraining clients on PC skills in both software and hardware

Consulting on Hardware, Software upgrades and computer purchases Analyze PC and network setups for upgrade recommendations Repairs on HP Laptops and Dell Desktops Account recovery Troubleshooting Windows Systems (XP, Vista, 7 ,and 8) Remote desktop support (using Team viewer) PC Maintains issues/Tune ups Computer diagnostic and Troubleshooting Installing Office 2013, windows 7 pro software and motherboard, Hard drive hardware Consult on website development and Web Hosting management

Community of Christ Church in Allegan, MI 6/2012 -9/2016Desk side SupportComputer diagnostic and Troubleshooting

Data Backup to offsite computer Installing Opensong, Office 2010, projector, video cam and Media system Installing HDMI wireless for use of projector Consulting on Hardware, Software upgrades and computer purchases Repairs on Dell, Compaq Laptops and HP Desktops PC Maintains issues/Tune ups Consulting and Design of Small network