Ariela, Shloka, Brooke, Hannah

Meet our team

Ariela Shloka Brooke Hannah

Today...

I. ProblemII. SolutionIII. Design IV. Moving forward

Problem

Meet Alamgir

Afghanistan USA

Welcome to California!

Alamgir has many questions to ask his case worker

How do I get to my case worker’s office?

Where do I buy vegetables? How do I get to a

doctor’s office?

Where do I get bandaids? Where can I find

food from Afghanistan?

Meanwhile, Alamgir’s caseworker’s life involves...

Alamgir’s questions

Meanwhile, Alamgir’s caseworker’s life involves...

Alamgir’s questions

Ahdia’s questionsHertzel’s questions

Nadeen’s questions

Record all the work you’ve done!

Remind everyone to pay their rent!

Check to see if Hertzel’s daughter

has been at school!

Caseworkers have no time

Existing Solutions

Existing Solutions

Existing Solutions

Existing Solutions

Take Aways from Interviews

Refugeeswant to find information on their own and need answers

to more questions

Case Workerswant to spend less time answering 1-time questions &

do a great deal of handholding

Designing our Solution

Community

Alumni

Refugees

Refugee

Volunteer

Would people use this?

Testing & Experimental Prototypes

Testing & Experimental Prototypes

Newly Arrived Volunteers

We are designing an app to improve the refugee

resettlement process for both refugees and caseworkers. This platform connects

community members to refugees to assist in the

most basic steps of resettlement.

By creating an app to answer day-to-day questions for refugees we are…(1) providing quick assistance to refugees(2) promoting a connection between

refugees and community members(3) giving refugees a platform to learn from

one another(4) lessening the burden of and time spent by

caseworkers

Prototypes

User Interface

Refugee asking a question.

Volunteer answering a question.

User Testing Insights

Volunteer Feedback

Wants a lot of info when signing up

Hesitant to pick a category, not sure what questions they will get

Want to see what is public and private on profile

User Testing Insights

Refugee Feedback

Worried about typing correctly in English

Would use it for the same thing, directions to offices and to find out where he can find/buy things.

Worried about the progress of their question

Next Steps

Moving forward...

How can we incorporate:

(1) Live chat component for answering questions(2) Alerts re: resettlement timeline(3) Question assignment strategy(4) Vetting systems

Moving forward...

Interested NGO’s

Potential Collaborator: Refugee Center Online

Moving forward...

Refugees! Refugees! Refugees!

Thanks! Questions?