PROGRAMME MONITORING AND REVIEW

AREA 7

1

2

Recommendation #17

The panel recommends closing of the loop for program monitoring,

with documented actions taken.

Outcome Based

Education (OBE)

Course Review Report (CRR)

Programme Review Report

(PRR)

3

Recommendation #25

The panel recommends that additional staff

members are required to be appointed to the

Quality Unit.

Programmer

Quality Manager

System analyst

University Accreditation Committee*

• UTM Senate has approved the establishment of University Accreditation Committee (Senat Bil.07/2011/2012)

– To monitor the accreditation standards and implementation at Universiti Teknologi Malaysia;

– To approve the members of panel of assessors for provisional and full accreditations, and surveillance audits;

– To receive and evaluate reports submitted by the panel of assessors;

– To approve for accreditation (provisional & full) of programmes that attained the outlined standards;

– To approve for revocation of programmes that fails to attain the outlined standards;

– To prepare and present accreditation report to the Senate of the University for approval.

* subject to the approval of MQA

University Accreditation Committee Memberships*

• Chairman – Selected by the UTM Council of Professors

• Secretary – Director of Quality

• Members – 4 senior academic staff amongst

Professors and Associate Professors nominated by Senate Members

– 2 external experts in the programme to be evaluated nominated by Senate Members

* subject to the approval of MQA

Senate University Accreditation

Committee

Reports from Panel of Assessors

Proposed Process Flows for Provisional Accreditation*

Proposed Process Flows for Full Accreditation and Surveillance Audit*

9

Recommendation #16

The panel recommends that KPIs for non-academic staff

need to be quickly finalised to ensure that the support staff and units are in tandem with

the mainstream of UTM.

KPI’s for non-academic staff is yet to be

completed & expected to be finalised at the

end of 2012

KPI FOR NON ACADEMIC STAFF THE BURSARY SCORECARD - AS AT 31st DECEMBER 2011

STRATEGIC

OBJECTIVE NO. KEY AMAL INDICATOR TARGET 2011

RESULT DEC

2011 SCORE FREQUENCY KPI OWNER

STAKEHOLDER PERSPECTIVE S1 : Achieve Budget

Suffiency S1.1

UTM Variance of Budget to

Actual 5% 5% 100% Annually UBSP

S1.2 Total Income Generated (from

all sources) RM 8 mil RM16.6 mil 208% Annually

BAPP/BEPCB/URH/

UTM IC

S2 : Excellent Financial

Service Delivery S2.1 Customer Satisfaction Index 80% 75% 94% Quarterly ALL

S2.2 Clean Auditor's Certificate 100% 100% 100% Annually ALL

INTERNAL PROCESS PERSPECTIVE

P1 : Enhance Income

Generation Activities P1.1 Return on Investment 3% 3.85% 128% Annually BAPP

P1.2 Percentage of Uncollectible

Receivable 10% 26% -260% Annually UKP/BAPP/UTM IC

P2 : Effective Financial

Management P2.1 Payment within 5 working days 95% 95% 100% Monthly

UBA/BURSARY

ZONE

P2.2 Cost Per Student (RM) RM20,000 RM17,360 115% Annually UKP

P3 : Effective Research

Fund Management P3.1

Percentage of Total University

Budget Allocated to Research

Related Activities

15% 14.5% 97% Annually UBSP

P4 : Effective Reporting

& Financial Analysis P4.1

Periodic reporting of Financial

Performance Monthly 12 100% Monthly ALL

LEARNING & GROWTH PERSPECTIVE

L1 : Attract & retain

key competent &

productive staff

L1.1 Percentage of Staff Attending

Training 70% 72.8% 104% Annually BKK/UPPSM

L2 : Conducive working

environment and well-

equipped facilities

L2.1 Employee Satisfaction Index 80% 74% 93% Quarterly BKK/UPPSM

FINANCIAL PERSPECTIVE

F1 : Effective budget

management F1.1 Budget varience for Bursary 5% 24% -208% Annually BKK/UPPSM

CASCADING MATRIX THE BURSARY

PBUTM FINAL CASCADING MATRIX

PBUTM CORPORATE TARGE

T DEPARTME

NT DEPARTM

ENT BAHAGIAN BAYARAN, REKOD HARTA & ICT BAHAGIAN AKAUN,

PENERIMAAN & PELABURAN BAHAGIAN EMOLUMEN, PINJAMAN &

CUTI BELAJAR

UTM IC ROLL UP

ROLL UP BYRN &

AMANAH REKOD HARTA ICT AKAUN &

PELABURAN TERIMAAN &

BILLING EMOLUMEN CUTI

BELAJAR PINJAMAN

RM/D % RM/D/R %/P RM % RM/D/

R % RM % RM/D/

DOC %/P RM/D/ DOC %

RM/D/ DOC % RM %

STAKEHOLDER

S1.1 UTM Variance of Budget to Actual

5% UL RM

520mil /LL RM 480mil

5% - - - - - - - - - - - - - - - - - -

S1.2 Total Income Generated RM 8 mil

RM 9.4 mil RM 8 mil - - RM 0.2

mil - - -

RM 3 mil

RM 7 mil - - - - - - - RM 2 mil

-

S2.1 Customer Satisfaction Index

80% 80% 80% - 80% - 80% Informati

on 80% - 80% - 80% - 80% - 80% 80% - 80%

S2.2 Clean Auditor's Certificate 100% 100% 100% - 100% - 100% - 100% - 100% 100% - 100% - 100% 100% - 100%

PROCESS

P1.1 Return on Investment 2% RM 6 mil 2% - - - - - - RM 5.9

mil 5% - - - - - - - -

RM 0.1 mil

2%

P1.2 Percentage of Uncollectible Receivable

10% C

RM4.5mil/UC RM 0.5mil

10% - - - - - - - - RM 0.38

mil 10% - - - - - -

RM 0.1 mil

10%

P2.1 Payment within 5 Working Days

95% 5 DAYS 95% 4 DAYS 95% 4 DAYS 95% - - 1 DAY 95% - - 4 DAYS 95% 4

DAYS 95% 4 DAYS 95% 5 DAYS 95%

P2.2 Cost Per Student (RM) RM 20K

RM20 K RM 20K - - - - - - - - - - - - - - - - - -

P3.1

Percentage of Total University Budget Allocated to Research Related Activities

15% RM 74 mil (RM 496

mil) 15% - - - - - - - - - - - - - - - - - -

P4.1 Periodic Reporting of Financial Performance

Monthly

5 INTERNAL/3 EXTERNAL

Monthly/Quarterly

2 EXTERNA

L

FORTNIGHTLY

1 INTERNA

L 1

EXTERNAL

Q - -

2 INTERN

AL 6

EXTERNAL

- - -

2 INTERN

AL 1

EXTERNAL

Q/Q - - - - - -

L & G and FINANCIAL

L1.1 Percentage of Staff Attending Training

70% AT LEAST ONCE A

YEAR 70% - - - - - - - - - - - - - - - - - -

L2.1 Employee Satisfaction Index

80% - 80% - - - - HRFIN 100% - - - - - - - - - - - 80%

F1.1 Budget Variance for Bursary

5% - 5% - - - - - - - - - - - - - - - - - -

CASCADING MATRIX THE BURSARY PBUTM FINAL CASCADING MATRIX

PBUTM CORPORATE TARGET DEPARTMEN

T DEPARTME

NT BELANJAWAN & STOR PUSAT BAHAGIAN KEWANGAN KORPORAT, PENTADBIRAN BAHAGIAN

PEROLEHAN UNIT KEWANGAN PELAJAR

ROLL UP

ROLL UP BAJET STOR PUSAT PSM UNIT KEWGN KORPORAT UNIT PERABOT PEROLEHAN BAYARAN KUTIPAN

RM % RM % RM % RM % RM % RM/R/

DOC %/P RM % RM %

STAKEHOLDER

S1.1 UTM Variance of Budget to Actual

5% UL RM

520mil /LL RM 480mil

5% - - - - - - - - - - - - - - - -

S1.2 Total Income Generated RM 8 mil

RM 9.4 mil RM 8 mil - - - - - - - - - - RM 0.2

mil - - - - -

S2.1 Customer Satisfaction Index 80% 80% 80% - 80% - 80% - 80% - 80% - 80% - 80% - 80% - 80%

S2.2 Clean Auditor's Certificate 100% 100% 100% - 100% - 100% - 100% - 100% - 100% - 100% - 100% - 100%

PROCESS

P1.1 Return on Investment 2% RM 6 mil 2% - - - - - - - - - - - - - -

P1.2 Percentage of Uncollectible Receivable

10% C

RM4.5mil/UC RM 0.5mil

10% - - - - - - - - - - - - RM 0.02

mil 10%

P2.1 Payment within 5 Working Days

95% 5 DAYS 95% - - - - - - - - - - - - - -

P2.2 Cost Per Student (RM) RM 20K RM20 K RM 20K - - - - - - RM20K

(REPORTING) - - - -

RM 20K

- -

P3.1

Percentage of Total University Budget Allocated to Research Related Activities

15% RM 74 mil

(RM 496 mil) 15% - - - - - -

RM 74 mil

15% - - - - - - - -

P4.1 Periodic Reporting of Financial Performance

Monthly

5 INTERNAL/3 EXTERNAL

Monthly/Quarterly

1 INTERNAL

1 EXTERNAL

Q/Q

1 INTERNAL

1 EXTERNAL

Q/Q - -

1 INTERNAL

1 EXTERNAL

Q/Q

1 INTERN

AL 1

EXTERNAL

Q/Q - -

1 INTERN

AL

Q

L & G and FINANCIAL

L1.1 Percentage of Staff Attending Training

70% AT LEAST

ONCE A YEAR 70% - - - - -

96.67%

- - - - - - - -

L2.1 Employee Satisfaction Index 80% 80% - - - - - - - - - - STUDE

NT 80% - -

F1.1 Budget Variance for Bursary 5% 5% - - RM3.3 mil

5% RM7.67 mil

5% RM15.55

mil 5% - - - - - -

Continual Quality Improvement

13

Global UTM Plan 2012‐2020 P

HA

SE 1

2011‐2014

• Alignment to be Global

Universities P

HA

SE 2

2015 – 2017

High Impact Projects

PH

ASE

3

2018 – 2020

• Strategies Transformation & advanced

Research

UTM Blue Ocean Strategy

15

Top stars (eg Nobel laureates) High tuition fees Plagiarism Non-performers

Undergraduate enrolment Period for PhD studies Local-centric Non-PhD staff Red-tapes and layers

Citation / publications Research facilities Internet facilities Internationalization & UTMIC World class campus experience Co-branding Efficiency and transparency

New academia Tropical experience Job creation

ELIMINATE

REDUCE

RAISE

CREATE

UTM Blue Ocean Strategy Canvas

16

Tuition fees

Academic stars

UG enrolment

PhD period

Citation

New academia

Research facilities

Campus Tropicana

Job creation

UTM

MIT

HKU

Overall BOS

Affordable

world class quality innovative education

in tropical environment

17

Transformational Projects for CQI

18

19

DVCAI KFA PROJECTS 500 International

Staff

•Co-Appointment

500 Top PhD

•20 Top Univs in the Worls

1st Year Student Continue at Top

Univs

Increase Qual & Qty of PG Intake

Effectiveness of UTM Marketing Strategy

Consolidated Marketing to Embassies in Kuala

Lumpur Internet Marketing

Benchmarking with World Class Companies

TNA for Marketing Personnel

Marketing Kit Quality Intake

Sponsored Students & Sponsoring bodies

ALUMNI ambassador Effective Follow Through Management

Staff QA

New Academia Pedagogy - Local

Case Study.

Scenario Based Learning.

Student Centred Learning

(Pedagogy & Infrastructure)

UTM Open Courseware

MIT-UTM BLOSSOM

Video Recording of Exemplary Professors

Edutainment OBE Analysis

System

Establish satellite PG campuses

Develop non conventional graduate

education program.

Develop Post Graduate New Market

Intensify Local PG Intake (Increase

Quality and Quantity )

Graduate student skills development

programs &

Research intership (intnl inst & coprn)

Graduate student integration and

outreach program

Human capital development -

supervisors /support staff / administrators

A study on research/ teaching load / KPI of academic staff in UTM

Restructure academic governance - PG & UG

integration

Reengineering Graduate Education

Management System - ICT

Improve Graduate Education Delivery

System

Diversify teaching and learning approaches

Strategies to have student enrolment ratio PG:UG (60:40)