ArcGIS for Desktop Tips n TricksKevin Burke & Rebecca Richman

ArcGIS for Desktop Tips n Tricks

Give you the tools to approach troubleshooting issues in ArcGIS for Desktop

1.Ask basic questions

2.Troubleshooting Workflow

3.Steps to take before calling Tech Support

ArcGIS for Desktop Tips n Tricks: UC 2015

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Why

How

WhereWhat

Who

Basic questions to ask before getting started

ArcGIS for Desktop Tips n Tricks: UC 2015

When

Troubleshooting workflow

Do you meet the system

requirements?

Software/Install TroubleshootingSoftware/Install Troubleshooting

Is the issue layer specific?

Is the issue location specific?

No Location Troubleshooting

Location Troubleshooting

MXD Troubleshooting

MXD Troubleshooting

Layer Troubleshooting

Layer Troubleshooting

EvaluateHardwareEvaluateHardware

ArcGIS for Desktop Tips n Tricks: UC 2015

Does ArcMap open?

Is the issue MXD specific?

MXD Troubleshooting

ArcGIS for Desktop Tips n Tricks: UC 2015

Do you meet the system

requirements?

Does ArcMap open?

Is the issue MXD specific?

MXD Troubleshooting

MXD Troubleshooting

• Problem Areas:- Does not open

- Workflow errors or behavior unique to MXD

• Troubleshooting steps:- Drag and drop layers to new MXD

- MXD Doctor

- Try to open in different Windows Profile/Machine- If successful see Location Troubleshooting

MXD Troubleshooting

ArcGIS for Desktop Tips n Tricks: UC 2015

Layer Troubleshooting

ArcGIS for Desktop Tips n Tricks: UC 2015

Do you meet the system

requirements?

Does ArcMap open?

Is the issue layer specific?

Is the issue MXD specific?

Layer Troubleshooting

Layer Troubleshooting

Layer Troubleshooting

• Problem Areas:- Drawing/display

- Editing

- Geoprocessing / Models / Scripts

• Troubleshooting Steps- Projection

- Export to a different format

- Check and repair geometry

- Add to a new data frame / new map

- Check tool usage

- Break apart models and scripts and run tools manually

ArcGIS for Desktop Tips n Tricks: UC 2015

Location Troubleshooting

ArcGIS for Desktop Tips n Tricks: UC 2015

Do you meet the system

requirements?

Does ArcMap open?

Is the issue layer specific?

Is the issue location specific?

Is the issue MXD specific?

Location Troubleshooting

Location Troubleshooting

Location

• Problem Areas:- Network

- Workspace

- Profile/Machine

• Troubleshooting Steps- Move data to new location/ workspace

- Different Windows Profile- Work with IT if unique to profile

- Permissions

ArcGIS for Desktop Tips n Tricks: UC 2015

Desktop Web Device

Server Online Content and Services

Location Troubleshooting

No

ArcGIS for Desktop Tips n Tricks: UC 2015

Do you meet the system

requirements?

Does ArcMap open?

Is the issue layer specific?

Is the issue location specific?

Is the issue MXD specific?

Software/Install TroubleshootingSoftware/Install Troubleshooting

No

Install/Software

• Problem Areas:- Bad install

- Corrupt software files

- Previous versions

- 3rd Party software

• Troubleshooting Steps- Rename Esri folders

- Repair Software

- Third party Software

- Uninstall/Re-install

ArcGIS for Desktop Tips n Tricks: UC 2015

• Used to log real-time file system/registry activity

• Freely available to download

• Results can be filtered by specific process names, such as ArcMap.exe

• Doesn’t display error messages, only folder/registry directories

• Typical usage includes capturing activity when a button is clicked or tool is ran

ArcGIS for Desktop Tips n Tricks: UC 2015

Process Monitor (ProcMon)

What’s next?What to have ready when logging a case with Technical Support

• Software version

• License level

• Synopsis of the issue- What’s my issue in a nutshell?

• Detailed workflow

• Error messages

• Test data

ArcGIS for Desktop Tips n Tricks: UC 2015

The Take Away Message

- Ask Basic Questions- What, who, where, when, how?

- Narrow the issue down using iterative workflow- Mxd, data/layers, location, software installation?

- Test with different mxd, different data, different locations

- Ask for help!- Google

- GeoNet

- -Esri Technical Support

ArcGIS for Desktop Tips n Tricks: UC 2015

Thank you…

• Please fill out the session survey in your mobile app

• Select ArcGIS For Desktop Tips n Tricks in the Mobile App- Use the Search Feature to quickly find this title

• Click “Demo Theater Survey”

• Answer a few short questions and enter any comments

Questions?

ArcGIS for Desktop Tips n Tricks: UC 2015

ArcGIS for Desktop Tips n Tricks: UC 2015