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ARASH PARVANEH-Final -P- Copy

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Page 1: ARASH PARVANEH-Final -P- Copy

ARASH PARVANEH1230 Doctor Penfield, Montréal (QC) H3G 1B5 (514) 963-5008 [email protected]

SUMMARY OF QUALIFICATIONS 11 years of experience in the fields of Sales, Purchasing and Marketing; Sales Skills: Prospecting and persuading clients utilizing technical information

(Comparison tables and product specifications), effective communication, networking and closing deals;

Purchasing Skills: Sourcing, negotiating with vendors, forecasting, estimating prices, knowledge of international clearance laws including: China, Germany, Netherlands and South Korea;

Languages: English, French and Persian; Computer Skills: Word, Excel, Outlook, Power Point, Windows and Mac, Social Media (LinkedIn,

Facebook, Twitter) Computer Hardware (PC Assembling),

EDUCATION

Bachelor of Textile Engineering 2004 Islamic Azad University, Iran

Supply Chain and Operation Management Diploma 2015 - PresentMcGill University

PROFESSIONAL EXPERIENCE

Apple Supervisor June 2015 – PresentTeleperformance, Montreal

Managing a team of 18 people; Implementing DMAIC and 5 Whys problem solving methodologies; Taking advantage of Visual management by creating flowcharts and place them on workplace; Analyzing Data using Office Excel (pivot tables, Standard Variations, P-Charts and S-Charts, etc.) on

daily basis to address the root cause; Holding Team Meeting to set up SMART targets for the employees; Doing Recruiting Interviews; Preparing reports on weekly basis using the raw data; Holding Technical Workshops for new employees; Ensure adherence to customer approvals and satisfaction;

AppleCare Specialist August 2015 – June 2016Teleperformance, Montreal

Analyzing Apple Customers' problems and providing relevant solutions and products; Identify and assess Apple customers’ needs to achieve satisfaction; Attracting Apple potential customers by answering product and service questions; suggesting

information about other products and services; Contributes to team effort by accomplishing related results as needed; Utilize computer technology to handle high call volumes;

1230 Doctor Penfield, Montréal (QC) H3G 1B5 (514) 963-5008 [email protected]

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Work with AppleCare customer service manager to ensure proper customer service is being delivered;

Keep records of customer interactions, process customer accounts and file document;

Business Specialist April 2015 – June 2015Atelka, Montreal

Providing customer service; Identifying customers’ needs and responding to their needs; Forging a relationship of trust with customer by telephone; Analyzing clients’ problems and providing relevant solutions and products;

Procurement Specialist 2009 - 2015 AFI CO (Engineering and Distribution Company), Iran

Discovering profitable suppliers and initiate business and organization partnerships Ensured client satisfaction by inspiring and leading knowledgeable and courteous team; Managed

team of 6; Analyzed prices and signed best contract possible; Negotiated with and purchased from foreign companies; experienced in clearance of goods; Participated in the development of departmental policies by providing effective advice; Finalize purchase details of orders and deliveries Collaborate with key persons to ensure clarity of the specifications and expectations of the company Perform risk management for supply contracts and agreements

Sales Specialist 2006 - 2009Shimi Tajzieh Sina Company (Engineering Company), Iran

Contacted and provided technical information by leading seminars for prospective clients and increased client base by 50%;

Oversaw ad campaigns and store performances; Resolved receiving error issues such as damaged products and shipments; Followed up with vendors on any outstanding orders to ensure on time delivery; Prepared sales strategy plans and communicated with different departments; Contacted new clients / sales agencies and introduced product line; Advised clients on advertisement or sales promotion strategies; Traveled and held meetings with clients;

Sales Engineer 2002 - 2006 Tavan System Company (Distribution Company), Iran

Cold called prospective clients; Communicated with clients to ensure needs were looked after; Sold laboratory equipment;

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