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The Role of the Arab Administrative
Development Organization in Capacity
Building forE-Government
ARADO
Hazem AboulfadlSystems Analyst
Taghreed BadawoudHead of International Relations
Contents
About ARADOCapacity BuildingCapacity Building for e-GovernmentThe Role of ARADO in Capacity Building for e-GovernmentRecommendations
About ARADO
www.arado.org.eg
About ARADO
ARADO was established in 1961, as a specialized, non for profit organization, affiliated with the League of Arab States to assume the responsibility of promoting administrative development in the Arab region and to contribute to the achievement of administrative development in the Arab countries so as to serve the issues of comprehensive development.
In pursuit of its mission, ARADO directs its efforts and provides its programs and services to the governments of twenty Arab member states, as well as to public and private institutions involved in administrative development in the Arab countries. The programs and services are geared towards all managerial levels.
Governance
The General AssemblyThe Executive CouncilThe Directorate General
Domain of Activities
1. Arab and International Cooperation2. Research and Studies3. Consultancy Services4. Conferences and Meetings5. Training and Certification6. Excellence Awards7. Digital Library & Information Technology8. Professional Associations
Major Roles
1. Leading and Pioneering Role2. Coordinating Role3. Executive Expertise Role
Member States and Focal Points
Hashemite Kingdom of Jordan/Ministry of State for Civil Service Development.Untied Arab Emirates/Civil Service Council. Kingdom of Bahrain/Civil Service Bureau.Republic of Tunisia/Ministry of State for Administrative Reform & Public Service.Algerian Democratic and Popular Republic/Ministry of Civil Service.Kingdom of Saudi Arabia / Ministry of Civil Crevice.Republic of Sudan/Ministry of Manpower, Civil Service and Human Development .
Member States and Focal Points
Arab Republic of Syria/Ministry of State for Administrative Development.Democratic Republic of Somali/The Somali Institute for Administrative Development.Republic of Iraq/ Ministry of Planning.Sultanate of Oman/Ministry of Civil Service.State of Palestine/General Personnel Council, Palestinian National AuthorityState of Qatar/Ministry of Sudan/Ministry of Manpower and Social Service Affairs.State of Kuwait/ The Ministry of State for Cabinet Affairs.
Republic of Lebanon/Ministry of State for Administrative Development.Great Socialist People Libyan Arab Jamahiriya/National Institute of ManagementArab Republic of Egypt/Ministry of State for Administrative Development.Kingdom of Morocco/Ministry's representative to the First Minister Charged with updating the public sectors.Islamic Republic of Mauritania/Ministry of Civil Service and Management ModernizationRepublic of Yemen/ Ministry of Civil Service and Insurance
Member States and Focal Points
Capacity Building
Definition
Institution Building (UNDP 1970’s):– Building up the ability of basic national
organizations to do their tasks well.Capacity Building (UNDP 1991):– The creation of an enabling environment with
appropriate policy and legal frameworks, institutional development, including community participation (of women in particular), human resources development and strengthening of managerial systems
Definition
Capacity Building (WCO):– Activities which strengthen the knowledge,
abilities, skills and behavior of individuals and improve institutional structures and processes such that the organization can efficiently meet its mission and goals in a sustainable way
Process of developing and strengthening the skills, instincts,
abilities, processes and resourcesthat organizations and communities
need to survive, adapt, and thrive in the fast-changing world.
Capacity Building
(Ann Philbin, Capacity Building in Social Justice Organizations Ford Foundation, 1996)
Capacity Building
Human Resource Development:– Skills and access to information– Training
Organizational Development:– Elaboration of management structures
Institutional and Legal Framework Development:– Make legal and regulatory changes – Simplifying work processes
E/M Government Environment
mm--GovGov
ee--GovGovEE--clientclient
Knowledge WorkerKnowledge Worker
InfrastructureInfrastructure
InternalInternalEnvironmentEnvironment
ToolsToolsExternal External EnvironEnviron
mentment
Knowledge WorkerKnowledge Worker
InfrastructureInfrastructure
InternalEnvironmentt
IT Professionals
IT Users
Decision MakersDecision Makers
ManagersManagers
ExecutiveExecutive
Internal Environment
Capacity Building for e-Government
Institutional & Legal
Framework Development
Human Resources
Development
OrganizationalDevelopment
IT Pro.
ProgrammersProgrammers
Network Admin.Network Admin.
Security Admin.Security Admin.
IT Users
Decision MakersDecision Makers
ManagersManagers
ExecutiveExecutive
Organizational Development
Vision, Mission and StrategiesManagement StructuresProcesses and ProceduresThe Management of Relationships between Different Organizations and Sectors
Human Skill Requirements
Information Technology SkillsInformation Management SkillsUpdated Management & Leadership SkillsProject and Program ManagementPerformance AssessmentIT-Based Service Design SkillsIT Security and Information Assurance
Institutional and Legal Frame work Development:
Legal and regulatory changes to enhance institution’s capacities
The Role of ARADO
Arab and International CooperationWorkshops, Meetings, Conferences and SymposiaResearch and Publications
Training Programs
Workshops, Meetings, Conferences and Symposia
1. E- Government in the Local and Municipal Councils: Roles and Services
2. The Role of ICT in Strengthening Leadership Skills for Public Sectors’ Leaders.
3. Problems and Obstacles in ICT applications in the State's Institution.
4. E-Government Services Applications 5. E-Government in Developed and Arab countries:
Success Factors for Governmental Initiatives 6. E-Gov Implementation Obstacles in the Arab World:
Administrative, Financial and Technological Factors”
Workshops, Meetings, Conferences and Symposia
7. E-Government: Action Plans8. Using information Technology in Automating Workflow in
Public and Private Sector9. The annual meeting for ICT leaders in the Arab world10. IT Strategies and Public Sector11. E-Marketing for Public Sector Services12. E-Government and Citizens: Measuring Customer
Satisfaction for e-Services13. Public Administration and e-Government14. Best Practices in e-Government in the Arab World 15. New Concepts in e/ m Government, and e-Government
Readiness 16. E-Government: Information Transparency Vs. Security
Publications
1. E-government: An Integrated Administrative Approach2. The E-government Applications in Arab Countries3. E-learning (Non-traditional Training Approach)4. E-Government in the Arab Region (annual report)5. E-Commerce and Globalization6. E-Parliament7. E-Signature8. E-Contracts, E-Agreements and E-Commerce
Training Programs
IT Users:•IC3•ICDL•Information security essentials •Strategic Management and IT infrastructure•Microsoft Project 2007•Microsoft Visio 2007 Professional•Microsoft Publisher 2007
Training Programs
IT Professionals:•Programmers:
•Microsoft Certified Professional Developer (MCPD)•Microsoft Certified Technology Specialist (MCTS)
•Network Administrators:•CCNA ( Cisco Certified Network Associate ) •NETWORK+
•Security Administrators:•SECURITY+•e-business Security System Components•Security Impacts and Retention Analysis
Recommendations for CD in e-Gov.
National Level:1. National Plan for IT Education and Training
Scholarships 2. Promote e-Services Concepts 3. Availing an Economic ICT Tools and Services4. Increase Investment in ICT Infrastructure5. Establish national training and development
strategy for public servants
Recommendations
Governmental Organizations’ Level:1. Expand the use of ICT tools2. Establish Research and Development Units
for e-government, covering both managerial and technical aspects.
3. Increase investment in ICT infrastructure4. Allocate governmental budget for HRD5. Develop performance indicators for
continues improvement
