APRIL 3-6, 2013, LONG BEACH, CA Pit Stops to Improve Communication APRIL 3-6, 2013, LONG BEACH, CA These materials have been prepared by the CASBO ________

APRIL 3-6, 2013, LONG BEACH, CAPit Stops to Improve

Communication

APRIL 3-6, 2013, LONG BEACH, CA

These materials have been prepared by the CASBO ________ Professional Council (or CASBO Associate Member). They have not been reviewed by State CASBO for approval, so therefore are not an official statement of CASBO.

2013 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO

Learning Objectives

CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

• Learn about your preferred style of communication and that of others

• Gain understanding where gaps may occur that lead to going “off-track”

• Learn “pit stops” to practice that help deter road rage!

• I consider myself to be down-to-earth.• I am practical and methodical.• I would rather work with facts and figures than

theories and ideas.• I prefer to deal with the known than speculate on

possibilities.• I want work-tasks and time expectations clearly

defined before I begin a project.

Are you an A?


• I pride myself on using my mind and value my imagination.

• I prefer being original rather than traditional.• I tend to answer questions with a question to gather

more information.• I thrive on variety and dislike repetition.• I would rather create with my mind than produce with

my hands.

Are you more A or B?

Or Are you a B?


• I would rather deal with task problems than people problems.

• I rarely seek advice from others before I make a decision.

• I make decisions based on logic rather than emotions.

• I choose to be direct rather than tactful.• I am more interested in solving problems than

dwelling on them.

Are you a C?


• I will suppress my own feelings rather than hurt the feelings of others.

• I am much more accepting than judgmental of others.• I show my feelings and emotions easily.• I am a peacemaker not an aggressor.• It is important to me to promote good feelings and

harmony at all times.

Are you more C or D?

Or Are you a D?


RED ORANGE YELLOW GREEN

A + C A + D B + C B + D

What Color is Your Personality?


Yellow and Red Style

Left brain decision making

Ask questions

Want the facts

Brain processing


Orange and Green Style

Right brain decision making

Need relationship

Want emotion in communication

Brain processing


What is your Filter???

Pit Stop #1


Yellow/Red says Green/Orange hears

What is Heard?


Green/Orange says Yellow/Red hears

What is Heard?


Back it down out of “overdrive”• Provide what the other needs• Downshift irritation if it arises to stay clear in

communication

Pit Stop #2


• Put yourself in the speaker’s position– Doing the same work– Facing same problems

• Pay attention to nonverbal cues

• Look, act, and be interested

Coming out of Overdrive


Drive harder to understand• Is this communication/relationship familiar?• What can you learn about yourself?

Pit Stop #3


Every finish line invites you to the next race!• Acknowledge lessons learned• Watch yourself as you embody the wisdom of

these lessons• Inspire others to communicate more effectively

by being a better communicator!

Checkered Flag


Documents

APRIL 3-6, 2013, LONG BEACH, CA Pit Stops to Improve Communication APRIL 3-6, 2013, LONG BEACH, CA These materials have been prepared by the CASBO ________