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Visual Reset Document

SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

Walmart Installation Guide: Galaxy S8 Reset

Tools Provided by Installer• StrippedScrewRepairTool,Philipheadscrewdriver,Universalremotecontrol(Brand

PillarOnly),NeedleNosePliersUpon Arrival at Store

1. Installersaretobringonlyitemsneededforthatlocation(includingreportingdevice).• NOTE: Iftheybringanyextradevices,otherthandevicesneededtocompletethe

reset,theywillnotbeabletoleavewiththem.Check-in Process

2. Sign-inatCustomerService.• Installershouldaskforamemberofmanagement,StoreManager,Co-Manager

or Assistant Manager and provide the Letter of Authorization (LOA) beforeproceeding.

• LOAsarebeingsentto installersbyemail.Print the LOA and bring it with youtoall installations. IfyoudonotbringtheLOA,thestorewillnotallowyoutocompletetheresetandyouwillberequiredtoreturnatyourcompany’sexpense.

• TheElectronics/MobileClubManageronDuty,AssetProtection(AP),storeorCo-Managerwillprovidealarmkeystodeactivatethesecurityalarm(EndcapandRacetrackOnly).However,thesealarmkeysare notnecessaryfortheinstalltocontinue.• Ifanyoftheexistingstoresecurityisnotpresent, install all other components

from the reset kit and take all necessary pictures.FileanR&MreportwhenfillingouttheBigSkysurvey.DoNOTleaveanyunsecureddeviceswiththestore.

• StoresDO NOT requiresecuritykeysforresetcompletion.3. ManagerRefusalProcess

• Important:Ifyouhaveamanagerondutythatrefusetoallowyoutoinstallthedevices,THEYMUSTsigntheManagerRefusalSign-offformbeforeyouleavethestore.

• InformthememberofmanagementthatSamsungisprovidingtheMockdevicesandWirelessChargingPadatnocosttothestore.

• TheinstalleristhenrequiredtoalerttheirPMtoreceiveareturnlabelfortheentirekitandshipitoutwithin24hoursofamanagerrefusal.Ifthisdoesnottakeplace,a$500feewillbeapplied.

Brand Pillar, Race Track, Endcap PlanogramBrand Pillar Only

Devices Gear VR Galaxy S8(Remove Phone)

Galaxy S8+(Remove Phone)

Wireless Charging Pad (No Removal)

Marketing Signage

Fact Tags Gear VR Galaxy S8 Galaxy S8+ Wireless Charging Pad None

Brand Pillar

Racetrack

Endcap

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Visual Reset Document

SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017Walmart Installation Guide: Galaxy S8 ResetInstallation Overview

1. IftheMODrefusestheinstallordoesnothaverequiredsecurity,completeManagerRefusal(separatefromthisdocument).SkipdowntoStep10.

2. Openthefixturetoaccessthesecurity.ReferencePage6.3. Replacethesizzlevideo(BrandPillarOnly).ReferencePages6-8.4. ReplacetwooftheexistingdevicesandarrangeperPOG.

• DiscardanyS-PenSecurity• BrandPillar(Page9),EndcapandRacetrack(Page10)Important:EnsurePOGonPage1issetcorrectlyoryouwillberequiredtoreturnatyourcompany’sexpensetocorrect.

5. LeavetheVRdisplayboxinplaceunlessitisinthewrongPOGposition.ReferencePage10.6. InstallnewWirelessChargingPadandHolder(BrandPillarOnly).ReferencePage11.7. Updatethemarketing.Discardoldmarketing.

• BrandPillar(Page11),Endcap(Page11),Racetrack(Page12)8. Closefixture.ReplacetheAccessoryPanel(Page13,BrandPillarOnly)andanyremovedaccessories.9. Confirmremovedphonedevicetype,LDUvsCarrier(Page13).AllLIVEphonedevicesmustberemoved

fromthefixtureandreplacedwiththeprovidedMocks.• IfLDUPhone,returntoGroupOusingsuppliedreturnpackaging.• IfCarrierPhoneorWearable(watchorVR),returntoMOD.

10.CompletetheManagerSignOffForm(separatefromthisdocument).11. PackagereturnmaterialinReturnBox.ReferencePage5forfulllistofReturns.

Important: Itisrequiredforthisinstalltousetheenclosedshippingreturnboxwithpremadelabeltoshipthenecessaryitemsback.Ifthiskitisnotreturneda$500feewillbeapplied.ReferencePage5forlistofitemstoreturn.

12.UploadcompletionphotostoBigSky.Three(3)photosarerequiredforproofofperformance.Important: Installs arenot consideredcompletedandwillnotbepaidunlessphotosandManagerSign-offw/signatureareconfirmedbythePMandstatusupdatesareprovidedinBigSky.1. Fromthefrontofthefixture.2. Closeupshowingtwopoweredondevices,VRandWirelessChargingPad(BrandPillarOnly).3. ManagerSign-offorManagerRefusalwithsignature.

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Visual Reset Document

SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017Walmart Installation Guide: Galaxy S8 ResetKit Photos

Part Number Item Description Quantity per kit Image20-4100-784 PhoneGalaxyS8MockBlack 1

20-4100-626 PhoneGalaxyS8+MockBlack 1

20-2200-047 FastWirelessChargingPad

• WirelessChargingPadHolder(20-5802-013)

• MicroUSBtoUSBCable(20-6102-005)

1BrandPillar

Only

20-5300-007 HighSecurityGriplockUSBC 2

BrandPillarOnly

20-5800-016 HighSecurityCradleWMT 1

BrandPillar

20-6701-006 USBDrive(16GB)• SizzleContentGalaxyS8(w/o

sound)(20-7100-799)• SizzleContentGalaxyS8(w/out

sound:60)(20-7100-714)

1BrandPillar

Only

20-4003-019 HolderMarketingAngled• InsertInfoCardGalaxyS8

(20-4205-249)

1BrandPillar

Only

20-4002-020 HolderFactTagAngled 3BrandPillar

Only

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Visual Reset Document

SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

Walmart Installation Guide: Galaxy S8 Reset

20-4204-696 InsertFactTagGalaxyS8 1

20-4204-853 InsertFactTagGalaxyS8+ 1

20-4204-070 InsertFactTagFastWirelessChargingPad

1BrandPillar

Only

20-3030-035 AccessoriesPlasticHangers 12BrandPillar

Only

20-5500-032 MultiToolWMT/SAM 1Endcapand

RaceTrackOnly20-5500-070 BryceScrewBitWMT 1

EndcapandRaceTrackOnly

20-5500-043 BracketPhonesWMT 1Endcapand

RaceTrackOnly

20-5500-046 Sensor 1Endcapand

RaceTrackOnly20-5000-023 AdhesiveSensorPhone 2

EndcapandRaceTrackOnly

20-3020-025 PanelScrews2/Pk 2Endcapand

RaceTrackOnly20-4200-674 InsertBrandPanelGalaxyS8 1

RacetrackOnly

Part Number Item Description Quantity per kit Image

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

20-4205-620 InsertCenterFrontStripGalaxyS8 1RacetrackOnly

20-4205-578 InsertFeatureBarGalaxyS8(L) 1RacetrackOnly

20-4205-519 InsertFeatureBarGalaxyS8(R) 1RacetrackOnly

20-4220-365 DuratranGalaxyS8 1EndcapOnly

20-4200-005 InsertPanelAccessoriesGeneric 1BrandPillar

Only

RETURNBOX ReturnPackaging-1. MultiTool(20-5500-032)2. BryceScrewBit

(20-5500-070)3. ExtraScrews4. ExtraInVueBracket5. ExtraInVueSensors6. ExtraAdhesives

1Endcapand

RaceTrackOnly

RETURNBOX ReturnPackaging-1. OldUSBDrive

(20-6701-006)2. ExtraKumohCradles3. ExtraFactTagHolders4. ExtraPlasticHangers5. ExtraHolderMarketingAngled

1BrandPillar

Only

Walmart Installation Guide: Galaxy S8 ResetPart Number Item Description Quantity per kit Image

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Visual Reset Document

SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

AppendixOpening the Brand Pillar

1. Carefully pull out the accessory panel. Discard the removed accessorypanel.

2. OpentheshelfbyusingaPhillipsscrewdrivertoundothefourscrewsoneachcornertoremovethemetalaccesspanel.

Opening the Endcap1. Removeuptothreescrewsfromthebottomofthedropshelf.2. Carefullylowertheaccesspanel.

Opening the Racetrack1. RequestfixturekeysorhavetheMODopentheaccesspanelforyou.

Brand Pillar/Endcap Accessory POG

1 Wireless Charger 16 GB Memory 16 GB Memory 32 GB Memory 32 GB Memory GS7 Case2 Wireless Charger 16 GB Memory 16 GB Memory 32 GB Memory 32 GB Memory GS7 Case

Endcap Accessories1. Removethesnaprailandleavethebottomaccessoriesareaempty.Note:Thesnaprailsmaynotbepresentinalllocations.2. Discardallremovedchitcards(ifapplicable).

Updating Brand Pillar Sizzle Content1. RemovethescrewfromthepanelontherightsideoftheTV.Removetheexisting

VideoSizzleReel(USB)fromtheUSBDONGLE.2. InstallthenewVideoSizzleReel(USB)intoUSBport.3. ReferencetheinstructionsonPages5-6formoreinformation.

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017AppendixInstructions for Smart TV Remotes

Turn On Store Demo or Retail Mode1. PowerontheTVusingtheremote.2. PresstheHOMEbuttonontheremote.3. PressLEFTandselect“Settings.”(1)4. PressDOWNtoselect“System.”(2)5. PressDOWNtoselect“ExpertSettings.”(2)6. PressDOWNtoselect“UseMode.”Select“StoreDemo”or“RetailMode.”(3)Disable E-Pop1. PresstheHOMEbuttontoaccesstheMenuribbon.2. PressLEFTtohoverover“Settings.”DO NOT SELECT.3. PressUPtoaccess“QuickSettings,”andthenRIGHTtoselect“StoreDemo”or“RetailMode.”(4)4. PressDOWNtoselect“E-POP.”Select“Off.”5. PressHOMEtocompletedisablingE-Pop.Video Playback1. Onceyouhavecompletedstepsto“TurnonStoreDemoorRetailMode”&“DisableE-Pop,”turnoffTV.2. InsertprovidedUSBintoUSBportondesiredTV.3. TurnonTV.Demovideowillbeginautomatically.

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Instructions for Standard TV RemotesTurn On Store Demo or Retail Mode1. UsetheremotetopowerontheTV.2. PresstheMENUbuttonontheremote.3. Repeatsteps3-5frominstructionsforSmartremoteabove.Disable E-Pop1. PresstheTOOLSmenuontheremote.Thiswillopenthe“Store

Demo”or“RetailMode”Menu2. PressDOWNtoselect“E-POP.”Select“Off.”3. PressEXITtocompletedisablingE-Pop.Video Playback1. Onceyouhavecompletedstepsto“TurnonStoreDemoorRetailMode”&“DisableE-Pop,”turnoffTV.2. InsertprovidedUSBintoUSBportondesiredTV.3. TurnonTV.Demovideowillbeginautomatically.

Troubleshooting:Content may take up totwominutestostart.IftheTVdoesnotplay theUSBvideo after following theinstructions, please findtheStoreDemomenuanddelete the Demo ContentinstalledintheTV.

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

AppendixInstructions for Smart TV Remotes (2015 and Older TVs)

Turn On Store Demo or Retail Mode1. PowerontheTV.2. PressMENU,usearrowstoscrolldownto“Support.”(1)3. PressRIGHT ARROWtoentersupportwindow.4. PressDOWN ARROWto“UserMode.”5. PressRIGHT ARROWandselect“StoreDemo.”(2)6. PressENTERbuttontoconfirm“StoreDemo”mode.7. Select“Yes”andusetheENTERtoconfirm.(3)Disable E-Pop1. UsetheTOOLSbuttonontheremote.*2. PressDOWN ARROWto“E-POP.”3. PressRIGHT ARROWtoandselect“OFF.”4. PressENTERbuttontoconfirm.(4)Video Playback1. BesurepowerisofftotheTV.2. InsertUSBintotheTVsUSBport.3. PoweronTV.4. USBStoreDemowillstartandloop(maytakeafewminutes).

1 2

3

4

Installing New USB Drive on Samsung Smart TVIftheencodedvideodoesnotwork,thestandardsizzlevideofilehasalsobeenincludedontheUSB.IfthevideoautomaticallystartsplayingwhenaUSBispluggedin,disregardtheinstructionsbelow.Note:EnsuretheSmartTVhasthelatestfirmwarebeforeinstallingthenewUSBdrive.Also,everytimetheTVisturnedoff,itautomaticallydeferstoDHMIinputandmustbechangedtoUSBinput.

1. RemovecurrentUSBdrivefromSmartTV2. SetasidetheoldUSBandshipitbackafterthereset.3. InsertnewUSBintoSmartTV.4. PressSourcebuttononTV’sremotecontrol.Then,selectUSB.5. SelectVideos,thenthevideofile.6. Whenthevideobeginsplaying,pressToolsontheremotecontrol.7. ChangerepeatmodesettingtoTITLEorALL.Thevideoshouldnowplayandrepeatonitsown.8. IftheTVreturnstoHDMIasthesource,repeatsteps4-7.

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

AppendixBrand Pillar Security

1. Unplugthesecuritycablefromthe10-portUSBhub.2. Removethescrewcoversonthesideofthecradle.3. RemovethescrewfromthecradleusingtheTri-anglewrench.4. Removetheoldphone(attachedtothegriplock)fromthecradle.5. Onthegriplock,loosenthescrewsofthepowerprotector,andpullitdownawayfromthephone.6. UsetheTri-anglewrenchtoremovethesocketscrews.Therewillonlybetwoscrewsonthegriplock.7. Insertthe2mmwrenchintoholeofthegriplockandloosentoremovethecurrentdevice.Discardold

griplock.8. LocatethenewUSBType-Cgriplockfromthekitandconnectthechargingcabletotheport.9. Usethe2mmwrenchtofastenthegriplockaroundthephone(Picture7).

• Note:Overtighteningofthegriplockwillcausedamagetothedevice.10.PushthepowerprotectorsoitfitstightlyaroundtheUSBType-Cport,andfastenthebothtorxscrews

withthetorxdriver(Picture5).11. UsetheTri-anglewrenchtotightenthesocketscrews.Thereareonlytwoscrewsandtheyshouldbe

placedinthebottomtwosockets(Picture6).12.Feedthesecuritycablefromthenewdeviceintothecradle(Picture4).13.UsetheTri-anglewrenchto install thescrews intoeithersideofthecradle (Picture3).Ensurethe

phoneisorientedwiththepowerprotectoratthebottom.Adhereascrewcoverovereachscrew.• Replacementscrewcoversare includedwiththenewcradle.Usethereplacementscrewcovers

evenifyoudonotusethecradle.14.PlugtheUSBintothe10-portUSBhub(Picture1).

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

AppendixEndcap/Racetrack Security

1. AskthestoreafortheInVuesecuritykey.Note:Ifthesensorispresent,proceedtoStep2.Ifnosensorispresent,skiptoStep7andusethesensorfoundintheresetkit.• HoldtheIRkeyuptotheIRSensorandpressthebuttontodisarm.• IfMODcannotlocatethekey,removethebatteryfromthebackofthe

alarmboxusingaPhillipsheadscrewdriver.2. Unplugeachdevicesfromthesecurityalarmbox.3. Removethebatteryfromthealarmbox.4. Remove the sensor from the cradle using the Bryce bit to remove the

screwsoneithersideofthecradle.5. Loosenthescrewonthebackofthesensortoremovethebracketsusing

theMultiTool.• Note:Ifbracketispresent,usethem.Ifnobracketispresent,usethe

bracketsfoundintheresetkit.6. Twistthephoneandsensortoremovethecurrentphonefromtheadhesive

onthesensor(ifapplicable).7. Removeanyremainingadhesiveonthesensor.Placethenewadhesive

ontothesensor.8. Cutthesecuritycablenexttothebaseofthesensor.9. PlacetheMockphoneontotheadhesivesothedeviceiscentered.Holdin

placefor30seconds.10.Feedthecabledownthroughthecradle.11. InsertthebracketsintothesensorandtightenthescrewonthebackofthesensorusingtheMultiTool.12.PlacethephonebackontothecradleandusetheBrycebittotightenthescrewsoneitherside.

Cuthere

Moving the VR Display Box1. IftheVRisinthewrongposition,removetheexistingdisplayboxbyremovingtheflynutunderthe

shelf.2. Moveittoitsnewposition.3. Feedthelongscrewthroughthewasherandthemetalbracket.Thenfeedthescrewdownthroughthe

holeintheshelf.4. Tightentheflynutontothelongscrew.Useapairofneedlenoseplierstoholdthescrewinplace,if

necessary.(ReferencePicture1)5. Ensurethedisplayboxdoesnothangovertheedgeoftheshelf.

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017Appendix

Endcap Fact Tags1. RemoveanycurrentFactTagsfromtheacrylicholders2. InsertthenewFactTagsnexttothecorrespondingdevice.Note:ThetopoftheFactTagmayhangovertheedgeoftheholder.

Brand Pillar Marketing Inserts/Fact Tags1. Storeswillbereceiving3extraFactTagholdersand1extra8.5”x11”Marketing

Holder.Iftheseitemsarepresentatthestore,returnanyunusedextraacrylics.2. Removethecurrentmarketingfromtheacrylicholdersonthefixture.3. Insertthenewmarketingintotheacrylicholders.

Endcap Duratran1. Liftupontheexistingduratran.2. Carefullypullouttheexistingduratranatthebottommiddle.3. Slideonesideoftheexistingduratranoutandremovethecreative.4. Slidethenewduratranin,leftsidefirst.5. Pushtherightsideoftheduratran.6. Carefullyaligntheduratraninthechannelonthebottomoftheframeand

pushin.

Installing the Wireless Charging PadNote:Thefixturewillcomepreassembled.Steps1and2areprovidedforreference.

1. Lowerchargingpadintoclamp.Usethemiddlesecurityscrewtosecuretheclamptothechargingpad.2. Tightentheclampusingthetwooutsidescrews.3. PlugtheMicroUSBcableintothechargingpad.4. Feedthecabledownthroughtheholeinthebackofthepostanddownintothehole.5. Lowerthepostontothedisplayandsecureusingtheflowernutunderneaththeshelf.6. Ensureitisorientedwiththelogofacingupandout.7. PlugtheMicroUSBcableintotheUSBhub.

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SAMSUNG CONFIDENTIAL AND PROPRIETARY. THIS CONTENT IS FOR SAMSUNG INTERNAL USAGE ONLY AND IS NOT FOR EXTERNAL USAGE AND/OR DISTRIBUTION.

April 2017

Appendix

Racetrack

Feature Bars1. RemovetheexistinggraphicsoutofbothFeatureBars.2. Insertpart20-4205-578intotheleftFeatureBar.3. Insertpart20-4205-519intotherightFeatureBar.

Center Front Strip1. RemoveallexistinggraphicsoutoftheCenterFrontStrip.2. SlidethenewgraphicintotheCenterFrontStripfromtheopeningatthe

top.

Brand Panel1. Slidetheexistinggraphicoutoftheleftsideofthebrandpanel.2. Slidethenewgraphicintothebrandpanel.

Fact Tags1. RemoveanycurrentFactTagsfromtheacrylicholders2. InsertthenewFactTagsnexttothecorrespondingdevice.Note:ThetopoftheFactTagmayhangovertheedgeoftheholder.

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April 2017

AppendixIdentifying LDU/Carrier DevicesInstallersaretoreturnanyLDUdevicesandreturnanyCarrierDevicestotheMOD.Referencethesectionsbelowtodetermine if thedevices isanLDUoraCarrierDevice. Ifadeviceremovedfromthefixture isawearable(GearS2,GearFitorGearVR),Tabletoranon-Samsungdevice,returnittotheMOD

LDU1. LDU(LiveDemoUnit)Cannotbeactivatedasacarrierdevice2. Hasonlyaserialnumberonthedevice.Hasbothlettersandnumbersinit.3. Navigateto“Settings”scrolldownto“AboutDevice”.Tap“Status.”

• HasHQRetailModehardcodedintothedevice.• OndevicewhenbrandnewfromSamsung

Live Device1. Deviceisspecificforeachcarrier(AT&T,Verizon,Sprint,etc.)2. Device has both serial number and IMEI (International Mobile Equipment

Identity).3. GroupOusesonlytheIMEItotrackthesedevices.4. IMEIareonlynumbers.5. Navigateto“Settings”scrolldownto“AboutDevice”.Tap“Status.”Taponorscrolldownto“IMEI.”

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April 2017

AppendixInstalling the new Accessory Insert1. LocatetheKitpackage.2. Carefullycutthetapeandopenthepackage.3. Removetheinsert.4. Foldtheminorflapsinsideaspictured.5. Flipoverandfoldtheotherendminorflaps.6. Pleasenote:ThetopoftheInserthastwoslots.7. Locatethetwobagsofpeghooks.(12total)8. InsertthePegHooksasshownwiththeendup.9. Insertwilllooklikethiswhencomplete.10.CarefullyplacetheInsertinsidethefixture.(tightfit)11. Ensuretheedgesoftheaccessoryinsertareflushwiththeedgeofthefixture.12.ViewofSamsungInsertinstalled.LoadproductperPOG.

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5 6 7 8

9 10 11 12