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Importance …The ultimate throttle on growth for any great [organization] is not markets, or technology, or competition, or [services]. …one thing above all others is the ability to get and keep the right people.
Jim Collins, “Good to Great”
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Challenges …•Availability of qualified candidates•Time-frame to complete the process•Converging factors
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Non Negotiable Element
The Salvation Army’s Mission Statement
To Preach the Gospel of Jesus Christ andTo Meet Human Need in His Name
Without Discrimination10
Non Negotiable Element
Community Relations and Development Purpose Statement
To Raise Visibility, Volunteers and Monies to Enable the Ministry of The Salvation
Army in …
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Creating the Position DescriptionoWhat is important to your success?
oHow does this Position “fit” with the Team?oWhat do you need to have done?
oWhat is being done now?oAre your expectations clearly defined?
oHow will you define success?oHow will the employee know when they are
successful? 12
Determine which assessment[s] to use …oFundamental – Level 1oIntegrated – Level 2oComprehensive – Level 3
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What is the process? …oResumes and Applications handled through Carr
Assessmentso Chemistry Interviewo Face vs Phone
o Looking for a “fit” withPosition - Team - Donors/Volunteers Salvation Army Officers and Culture
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Interviewso Pre-Interview Assignments
o Interview Scenarioso Thinking Skills
o Reaction and Interaction Skillso Communication Skills
o “Know What I Don’t Know” Skillso Aplomb or A Bomb
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o Who is in the Room?o Same Initial Questions for All Candidates
o Pursue – Probeo Scenarios and Writing Assignments?
o Let them talko Decisiono Pray
o Complete Selection Criteria for each Candidateo Review and Discusso Pray some more 20
Interview Questions Based onThe Position Description and Selection
Criteria
oReview the Assessment ReportsoSame Initial Questions for all CandidatesoPursue the Obvious and the Obscure
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Interview Questions Based onThe Position Description and Selection
Criteria
oDue Diligence on Candidates – Connections and References Online/Social Media
oMake sure their application and resume matchoRoom Setting
oWho is in the Room for the Interview?22
Please explain for me/us your understanding of the Mission of The Salvation Army. [Criteria 1-- Look for clarity of and personal empathy with our Mission. If it’s not there, go through the Mission Statement clearly with the candidate. There can be no misunderstanding or lack of connection here!] Please explain for me/us your philosophy of fund-development. [Criteria 2 -- If the comments do not include a Spiritual component and the ministry aspect of the position, add …] How does that square with what you understand to be the ministry of major gifts and Biblical imperatives?
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• Review resume and cover letter• Review “chemistry” interview • Review assessment results• Review personal interview results… all against the Criteria Sheet and your
understanding of the opportunity24
What I try to determine:
1.) What a Director thinks about 2.) How a Director thinks:
oForward ThinkingoCritical Thinking
oComprehensive ThinkingoAnalytical ThinkingoEmotional ThinkingoSpiritual Thinking
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What I try to determine 3.) How the Development Director spends his/her time4.) Who the Development Director spends the time with
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What I look for in a DirectorWhat I look for in a Directoro Makes no small plans – thinks bigo Is willing to do what he/she fears
o Is willing to prepareo Is willing to failo Is teachableo Has heart
o Is other-centered29
As a leader, I ask myself:
Do the candidates understand and appreciate the “3 Cs”?
oACCELERATED CHANGE
oOVERWHELMING COMPLEXITY
oRELENTLESS COMPETITION30
When all is said and done… as a leader, I expect …
oGOOD INFORMATION
oGOOD THINKING
oGOOD REPORTS / FEEDBACK
oGOOD RESULTS
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What is the process? …In-person Interviews
Looking for a “fit” withPosition – Team - Donors/Volunteers Salvation Army Officers and Culture
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Before making the offer …oReference checksoBackground checks oCredit checksoAAA requirementsoNotification of non-successful candidates
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Be prepared …oInsure the physical things are in placeoDesk, chair and other equipmentoComputeroLotus Notes log inoEtc.
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Be prepared …oHave a formal initial plan prepared to include:• Introduction to all staff, not just the department• A tour of building and all TSA programs• Interviews with supervisor, peer and support staff• Review of all pertinent reports
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