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ncca April 2013
The official journal of the National Carpet Cleaners Association
newslink
Features:
New NCCA Marketing Strategy
Perspiration on Upholstery
Photograph©Majestic by Brintons
Contents03
04
06
08
11
12
14
16
20
22
23
24
26
28
From the editor - New marketing strategies
From the President
The whole story
Stoneman’s corner
Rug style elements
Don’t sell... serve!
Perspiration on upholstery fabrics
Avoid the ‘nuclear’ option
Excellent carpet cleaning and restoration
opportunity for NCCA members
Cheaper fuel for members
Upholstery pre-clean checklist
Cleaning Show 2013
Floor sanding with no mess
Employee health and safety
Good news for small businesses
18
Published monthly by:The National Carpet Cleaners Association62c London Road, Oadby, Leicestershire, LE2 5DH. Tel: 0116 271 9550E-mail: [email protected]: www.ncca.co.uk
Nikki Law
Keith Robertson
Nikki Law
Paul Pearce
Keith Robertson
Nigel Lay
Glyn Charnock
Martin Johns
Denise Pitt
Rob Whitbread
Christian Ramsey
Editor
Editor in Chief
Design Editor
President/Technical Director
Vice President/Marketing Director
Vice President/Events Director
Member Liaison Director
Assistant Membership Director
Franchise Liaison Director
Corporate Liaison Director
Training Director
www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_
Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
newslink page 2
newslinkpage 3
fter months of discussions with our members, and external consultants, the outcome was A clear… it is vital for the NCCA to make big
changes to start helping our members stay ahead of their competition.
To do this it has been agreed that the NCCA should become increasingly 'open', by sharing more with the industry as a whole and by directly supporting the members with the introduction of new marketing strategies.
All the Directors and office staff have worked incredibly hard over the last eighteen months paving the way for the new strategies. Hopefully you will have already seen some of these changes, such as the: ! Government endorsement with TrustMark,
exclusively for NCCA members, which started in October 2012.! New email campaigns and blogs, providing you with
more information more regularly, which started in January 2013.! New 'tiered level' membership system to
acknowledge time served and training of our members, which started in April 2013.
Some of the changes have already taken place internally, such as:! Upgrading of our office computer system, providing
us with better and faster tools to support the new strategies.! New online CRM (Customer Relationship
Management) database software, which will allow us to track and report to the members more quickly and efficiently.! Revamping of our office systems and procedures to
bring them up-to-date and staff training as we prepare the NCCA for ISO 9001.
Moving forward, the biggest change you'll see, and
hopefully the biggest benefit to all our members, is the NCCA going online. There are two main areas here - marketing and resources.
Firstly the Marketing, which will be in place by the summer, and we are confident it will help you find work. Our plan over the next few years is to more than repay you for your investment in the NCCA with: ! A brand-new 'consumer facing' website, to attract
customers to our members with an 'SEO' friendly directory. ! New Social Media campaign across Facebook and
Twitter aimed at the consumer. ! Online ‘consumer reports' and videos for the new
consumer website and for you to share on your website.! Lead 'capture' and 'nurture' programmes so we can
give you more details about customers looking for cleaners in your area more quickly.
Secondly, we are improving our resources to you with: ! The New Online NEWSLINK - Newslink will become
'paperless' by July 2013, progressing to fully interactive digital media. You'll be able to download it or go directly to websites listed within the publication, all by the click of a button. Back issues will be put online for the industry to use.! A 'Technical Wiki' - An excellent tool for cleaners, the
Wiki will function as an easy to navigate technical manual and will become available to members on the NCCA website.
Of course with the exception of TrustMark membership, which is optional, all these benefits are inclusive within your annual fees. We hope you like all these new improvements to your association and appreciate we are here to help you.
Nicky LawNewslink Editor
New marketing strategy announcedby the NCCA!
With major investment in new online marketing andsocial media to help find work for all NCCA members!
find that the carpet needs some form of refitting
due to damaged door bars, lifting gripper rods,
split seams, pot plant stains and so on? All these
problems can be tackled quite easily after a little
training, some specialist tools, and
patience. I, for one, have been
carrying out repairs on my clients'
carpets for many years not, I hasten
to add, because I have done
something wrong.
We, at the NCCA, run training
schools on Advanced Spot and Stain
Removal and Hard Floor Cleaning, so
if you are thinking of expanding the
services you offer just give us a call
(0116 271 9550) and we can book
you on to one of our courses.
From the President Paul Pearce
newslink page 4
hat kind of work does your
business cover? Do you just clean W carpets and upholstery? Or maybe
you clean only carpets? Have you thought about
cleaning hard floors or even re-
installation/repair of carpets? My
reason for asking this is really to get
you thinking about the services you
offer and to get you to communicate
this to your clients.
Have you not noticed the amount of
hard floors there are around? There
are a considerable amount of floors
that will need better maintenance
than a damp mop now and again. So
let's go through a few
different types. There are:
quarry, laminate, vinyl,
ceramic, terrazzo, Amtico
(trade name), stone,
marble, wood and
variations of all of these.
Have you thought about
training to enable you to
do this? Remember, if you
don't take on the hard
floor cleaning work,
someone else will.
Now what about carpet
repairs? How many times
have you attended a site to
Cleaning industry stalwart and former NCCA President, Harry Fitchett, passed away peacefully at the Great Western Hospital in Wiltshire on April 13 with his family by his side.
Harry started his company, Cleaning Enterprises (Wroughton), in the 1960's and joined the NCCA in 1976.
Highly respected within the cleaning industry, he held the esteemed position of NCCA President from 1984 until 1987, running a successful cleaning business until his retirement in 2000 when he was succeeded by his son.
As well as holding the office of President,
Harry contributed to the NCCA in many ways over the years, including the organisation of several NCCA conferences.
Harry will be sadly missed by his family, friends and business associates. Industry friends have paid this tribute to him “He was a Gentleman and a gentle man who always took the time to make himself available to offer help and advice to members. It was a privilege to have known and worked with him. Our sentiments will be echoed by all who knew him and we send our sincere condolences to his family”.Harry's funeral service was held at Kingsdown Crematorium, Thursday May 2.
Obituary
newslink page 6
ow many times
have you spoken H to a customer
about a spillage and, when
asked if they have
attempted to remove the
stain themselves, they
respond with those
immortal words “I have
only used water”. What
they are really saying is “I
have tried every chemical I
can possibly lay my hands
on, and a few others
besides, and I can't get the
stain out, now
it's your turn…
after all you
are the
professional!”
Similarly,
“My dog would
NEVER pee on
the carpet”.
Production of
a black light by the technician soon establishes
that the aforementioned pet has, in fact,
transformed the lounge carpet into his own
personal toilet area… more than once!
Isn't it strange how, from time to time, you can
Derek BoltonThe whole story
enter the very inner sanctum of someone's home
and almost collapse from the smell of animal
body odour that prevails. What is even stranger is
that the customer may not be aware that the
odour is even there, let alone that you are turning
newslinkpage 7
a funny shade of green. It's ironic then that when
you use the strongest deodoriser you have on the
van the customer says to you “That's got a strong
smell hasn't it!?”
Very early on in the cleaning
technicians career he, or she,
learns to look beyond the
rather glib initial statement
that is provided to discover a
much larger and often more
interesting picture.
Another phrase you may have
heard, in fact I wrote an article
some years ago with the
phrase as the title, is 'It's not
really dirty, just a bit grubby'.
Translation: The item is
absolutely filthy but I don't want to pay a lot to
have it cleaned.
It is a wonderful, and unusual, customer who
tells 'the whole story'; some simply do not realise
that their carpet/furniture is actually quite heavily
soiled. Ironically I have, over the years, found that
items described as 'disgustingly filthy' are rarely as
bad as they are made out to be.
The moral of this story is that you should never
believe all that you are told. Listen to the
customer and then, with the knowledge and
experience you have acquired, assess the
situation and do the best job that you can.
newslink page 8
isiting
Derbyshire V and looking for
an interesting day out?
Put the village of
Castleton on your list
and go on the hunt for
some Blue John stone.
In fact, Blue John is a
semiprecious mineral
rather than a normal
stone - it's a calcium
fluoride incorporating
oils which provide
colours that extend in
bands or strips. These
colours range from
yellow to blue and purple. This is probably where
the name came from, as 'Blue John' isn't referring
to one of our early ancestors coated in Woad (blue
dye)! It is most likely that it came from the French
words Bleu et Jaune which translates as Blue and
Yellow.
It has been suggested that Blue John is unique to
the hills near Castleton, although there are similar
- but not identical - minerals that have been found
elsewhere. Nevertheless, it is sufficiently rare to
have become expensive.
There was a time when Blue John was more
plentiful and was used to create items found in
stately homes like Chatsworth. In 2008 a pair of
1810 Regency Blue John vases were sold for more
than £55,000.00 and more recently a pair of 19th
century pedestal urns were sold at auction; the
purchaser, with auction premium and tax, paid
£146,640.00!
It may have been mined from Roman times,
when they were mining lead in the area for
roofing, aqueducts and plumbing, and there is
even a claim that two vases made from Blue John
were uncovered in the excavation of Pompeii.
The more modern history of the use of Blue John
dates from the mid eighteenth century and since
then jewellery and ornaments, both large and
small, have been produced. It is claimed that there
The beauty of Blue John
Keith Robertson
Stoneman’s Corner
newslinkpage 9
is now very little Blue John left, so
it is mined only for a short time in
the middle of winter when
visitors are thin on the ground.
The four mines that are open
for visitors lead into limestone
caves naturally carved out by
underground water. The 'original'
Blue John mine has two hundred
and twenty eight steps that lead you ever lower
and if, like me, you have a heart condition they will
either discourage you from making the climb or
you will be asked to sign a disclaimer. Needless to
say, I survived the trip although the staff at the
visitor centre did very kindly provide me with a
chair to allow me to recover when I arrived back.
Most visitors, regardless of any interest in rock,
stone or minerals, find it an interesting experience
to descend deep into the hillside and observe just
what natural forces can achieve.
If you decide to purchase a
sample of Blue John it will only
cost a few pounds, but if you are
determined to purchase a larger
piece be prepared to pay
£1250.00 to £1500.00 for a
small bowl.
Famous Georgian architect,
Robert Adams, used Blue John in his fireplaces - a
practice that has been revised by Richard Bean of
Natural Stone Sales across in Rowlsey. Richard,
who owns and mines Derbyshire Fossil stone at
Sheldon near Bakewell, constructs bespoke fire
surrounds out of the finest quality fossil bed-rock
and decorates it with insets of Blue John
centrepieces as a feature - a process known as
Pietra Dura. Continued on next page
newslink page 10
Pietra Dura, meaning 'hard stones', is a
decorative art technique of inlaying cut and
fitted, highly-polished coloured stones to create
images; an early example of which can be seen in
India in the Taj Mahal. It appears that Pietra Dura
came to Derbyshire in 1835 after the 'then' Duke
of Devonshire saw Florentine mosaics when
visiting Italy and on his return suggested to
William Adam of Matlock - the owner of the
Ashford marble works - that inlaying coloured
minerals was “something that they could do”. In
due course, outworkers known as 'baublers'
were employed to mark out the chiselled sockets
using metal templates, into which the inlays
were cemented, before the completed stone was
returned to the marble mill to allow it to be
ground level and polished.
Derbyshire is an amazing county for lovers of
stone. A wide range of sandstones and
limestones are quarried for many reasons,
including floors.
The question is, does building up your general
knowledge of stone and minerals have any
relevance to you becoming successful in stone
maintenance or renovation? You bet it does.
Never forget the advice from Michael Gerber,
writer of the 'E-myth', who said, “It's the story,
the story, the story”. Customers prefer to deal
with experts, particularly if you decide to work at
the top end of the market. If you can talk
persuasively about your subject it goes a long
way towards helping your customers understand
they have to be prepared to pay realistically to get
a professional standard of work. They do actually
want to know that you are interested in your
subject, so attending a number of training courses
and being sufficiently interested in your business
to visit trade shows or quarries or stone finishing
facilities will be beneficial to you. Combining
pleasurable pursuits which can add to your
knowledge of stone materials is just another way
to do it.
Continued from previous page
New NCCA Members
FULL MEMBERS
Fresh WizardNew Milton, Hampshire
Cleanicol LtdLondon, EC1V
Lady Bay Carpet CareNottingham, Nottinghamshire
Miss Maid LtdLondon, E14
TopMark CleaningNorwich, Norfolk
newslinkpage 11
ou have to take into consideration, when Y asked to clean a rug, the different patterns,
colours, textures, weaves, shapes and sizes.
Most oriental rugs are rectangular in shape,
designed and woven to a long established set of
rules. The layout usually
consists of a central field,
framed by one or several
borders. The rug may have an
undecorated field, an all over
decorated field or can contain
one or more medallions as
decoration. When assessing the
cleaning schedule it is useful to
know the wide variety of rug
styles and understand the elements of the rug and
how they are combined.
Rugs of all varieties can have fringes, corners
(spandrel), major and minor borders, central
Pete CollinsRug style elements medallions, open field, decorated field and full
field decoration (geometric or repeating motifs)
incorporated into their design.
Colour and design
Rugs usually have a dominant colour (but beware
of colour run on all the colours). As you are aware
you should test all colours before you carry out
the cleaning schedule, indeed it is wise to test 24
hours before the actual cleaning takes place.
Persian and Indian rugs have elegant, formal
arabesques and curvilinear designs, while the
Caucasian designs are more geometric.
Textiles, piles and weaves
When examining a rug, texture should be taken
into account. Cotton pile or a flat weave catches
the light in different light settings and even
turning a hand knotted rug around affects the way
it looks, as the pile
is facing a different
direction. In
different types of
wool a reaction to
light can affect the
way the rug looks.
Some wools with a
high sheen can, at
first glance, be
mistaken for silk.
A cotton Dhurrie
has a very different
feel to a woollen Kilim. When you judge a rug,
look at the fineness of the knotting, material
quality, intricacy and symmetrical balance of the
design.
newslink page 12
ecently while visiting my
father-in-law he informed me R that a sales visit from a double
glazing salesman was imminent. My
initial reaction was “there goes our
evening together”. In fact, he seemed to
know it as well. He was resigned to
“sitting down together for a couple of
hours while the salesman pressured
him, cut the price in half and offered
him a further reduction if he 'signed up
tonight' ”.
Have you ever wondered if that's how
homeowners think about us when they
ask for a quotation? The fact is that people like to
buy. They just hate to be 'sold'. The result is that
people 'tune out' sales messages. That's why they
fast forward TV adverts. And that's also why they
take the advice of their families and friends about
carpet cleaning, a subject they know nothing
about. Simply because they trust that they're not
going to pressure them to buy something!
It's often been said that people do business with
those they KNOW, LIKE and TRUST. It's this aspect
of trust that is so important today. So is there a
way that you can acquire business without
repelling prospects with your 'sales message'? And
is there a way to help us if we feel uncomfortable
viewing ourselves as 'a salesman'? What can you
do to build trust, not just make the sale?
The simple answer is to have a SERVICE attitude
rather than a SALES approach. Old school says to
'Promote, Promote, Promote.' But if no-one's
listening because they feel like a sales victim,
what's the point?
There are a number of things you can do to
create a 'service attitude'. You can demonstrate
your expertise first. In this way prospects can, in
effect, 'sample' you without buying. Instead of
reserving your expertise for only those who have
paid you, give it freely to all who ask. Provide more
service upfront. Educate your prospects about
how they can remove their stains, or make their
carpets look better for longer. If they're thinking of
buying a new carpet, offer free advice that will
help them make the best choice. If you do all this
WITHOUT 'selling' you will build their trust and
you'll find that this naturally progresses to sales.
What people want is an expert resource, an
advisor to help them do what's in their best
interests. We sometimes have prospects phone us
from outside the area we cover for cleaning.
David CokerDon’t sell... serve!
Usually we will provide free advice to help them
choose a reputable cleaner. As soon as they realise
that we do not want them as a customer, their
whole attitude changes; when they know we are
not trying to 'sell' to them, they trust what we say.
Make no mistake, people fear being 'sold'.
Selling is all about 'you hire me', serving is all
about your prospects even if they never hire you.
And people like being served. They will view you as
a trusted advisor and reward you with their
business.
NCCA COURSESCarpet & Upholstery Cleaning 24th - 25th May5th - 6th July27th - 28th September22nd -23rd November
Spot & Stain Removal21st June25th October
An Introduction to Hard Floor Cleaning18th - 19th April
Health & Safety20th June19th Septemer
Carpet Cleaners Carnival14th September (Wicksteed Park,Northamptonshire)
NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.
IICRC COURSES (HERTFORDSHIRE)Commercial Carpet Maintenance Technician with Paul Pearce16th - 17th April
Carpet Cleaning Technicianwith Paul Pearce18th - 19th June
Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222
IICRC COURSES (SURREY)Stone, Masonry & Ceramic Tile Cleaning Technician with Keith Robertson9th - 10th April
Carpet Cleaning Technicianwith Adam Jankowski4th - 5th June
Held at National Flood School, Surrey. Tel: 01252 821185
Visit: www.nationalfloodschool.co.uk
for further details on all IICRC Training Courses.
Diary Dates 2013
ne of the main problems we technicians
have to deal with when cleaning O upholstery is the contamination of fabric
with human perspiration. This can ultimately cause
degradation, or permanent discolouration, of
some of the fibres if left in the fabric too long
before it is cleaned.
Of course, if this is the case, you will have to be
extremely
diplomatic with
your customer, as
they won't be too
pleased if you tell
them they should
have had their
three piece suite
cleaned more
often.
Perspiration
plays an
important role in
the excretion of toxins and waste products from
the body (through the skin) and in regulating body
temperature. Under normal conditions about 600
to 700 c.c. is evaporated from the skin in twenty-
four hours. Maximum sweat rates of an adult can
be up to 2-4 litres per hour or 10-14 litres per day
in the right conditions
Human perspiration (sweat) is mainly water but
also contains salts, ammonia, urea, uric acid,
amino acids, lactic acid some minerals and sugar.
The mineral composition - including sodium,
potassium, calcium, magnesium plus many other
trace elements - varies with each individual. All of
these are excreted from the skin and in turn can
transfer onto soft furnishing fabrics.
Here are some things you should take into
consideration when cleaning perspiration
contaminated fabrics:
> Older perspiration stains are difficult, often
almost impossible, to remove as they have
already been set, and zinc salts and aluminium
chloride have already been allowed to
accumulate.
> Fresh perspiration stains are acidic in nature but
after a relatively short period of time the acid
changes to an alkali, profuse sweating will turn
even more rapidly to neutral then into alkaline.
The higher the temperature of the body when
sweating the higher the acidity. Light
contamination can be easily removed by
cleaning, the more heavy the contamination the
more difficult it is to deal with.
Derek Bolton (Honorary Member)Perspiration on upholstery fabrics
newslink page 14
> Decomposed perspiration is highly alkaline and
can have an extremely destructive effect on
fabrics containing natural fibres, the more
alkaline the more destructive.
> Perspiration can also cause dye bleeding and
may stain some of the lighter fabrics, there are
some instances where an actual colour change
takes place e.g. a green dye may turn yellow.
It is essential that when contemplating cleaning
fabrics that have been contaminated by
perspiration you check very carefully the full
extent of the damage. Don't forget to ask the
customer/client how old the item(s) of furniture
are and if they have been cleaned before? Look
around and assess the lifestyle of the inhabitants,
is there evidence of children or pets, how many
adults are there in residence?
Once you have established exactly what you are
dealing with make an informed choice of what
technique you are going to use to clean the fabric
and make your chemical selection.
Bear in mind that in perspiration contaminated
areas there may well be a weakness of the fibres,
DO NOT be aggressive and use harsh chemicals or
stiff brushes, take a more gentle approach.
In addition to the perspiration damage/staining
there may well be an odour problem for you to
deal with too. Bacteria attack Urea to form
ammonia…
Combine sweat and heat and you have a nice
living space for bacteria. Theoretically, leftovers
from bacteria could also give us a pH problem
causing damage, as I mentioned above.
There is also the potential for the bacteria to eat
the natural fibres directly over time; though as the
newslink
fabric dries out it will be less hospitable to
microbes. So in addition to a good, thorough
cleaning process some form of treatment for the
bacteria is called for.
Yet another phenomenon that I have come
across several times over the years is the fabric
changing colour dramatically. In one instance a
beige coloured Flatweave containing a blend of
various fibres had changed to an almost
fluorescent lime green. It transpired that the
owner of the furniture had been seriously ill and
had been taking strong medication, this had been
absorbed into the body and some of it became
part of the perspiration. I found nothing that could
reverse this chemical change.
I always make absolutely sure that my
customers/clients are aware of the damage that
perspiration contamination can do to fabrics over
time if not dealt with.
page 15
Member referral report
Since publishing a referral statistics
report in last month's Newslink there
have been 73 recommendations for
full members provided by the NCCA.
This number is made up of referrals
from the NCCA office, as well as
potential customers contacting
members direct through the website.
Mai
n p
ho
togr
aph
©St
rip
es b
y B
rin
ton
s
rom time to time, we all encounter wool
and other pH sensitive carpets and fibres F that, for want of a better description, will
be challenging to clean.
The first thought to pass through the minds of
many technicians is that something really strong is
going to be required to attack a particular level and
type of soiling.
Sometimes this is true. After all, there are
occasions where the only viable option is to use
aggressive, wool unfriendly products to clean a
carpet. The choices appear to be simple. A clean
carpet that will need to be replaced prematurely,
or a not so clean carpet, cleaned using fibre
friendly products and procedures, that requires
replacement now. It's a no brainer as to which
choice the customer will make.
A trend I have noticed amongst colleagues is that
more and more are of a mind-set
that all challenging soils in wool pile
carpets need to be cleaned using
powerful, aggressive chemistry. In
my experience, this is definitely not
the case.
Most 'safe for wool' products are
tested to ensure they are not only
dye and fibre friendly, but are also
EFFECTIVE cleaning agents and that
they do not promote re-soiling.
Many of our premium brand
chemicals are proven to be gentle on the fibres, but
also aggressive on the soil.
For my own business, I have chosen to stay with
high performance electric portable rinse/extraction
equipment using a cold water rinse. Some may
consider that I have put myself at a disadvantage in
extreme soiling situations. However, I still regularly
clean licensed premises such as sporting clubs,
pubs and night clubs which have 'black-top' soiling.
By having confidence in my chosen fibre-friendly
cleaning solutions and using the right techniques,
first class results can still be achieved. The carpets
are clean, look good and will perform well for
many years to come. I'm happy, my customers are
happy and premature replacement is avoided.
As with most things in life, there is a downside to
using the correct, safe products to attack extreme
soiling levels. The negatives are time and
application. Yes, it's going to take a little longer to
Avoiding the ‘nuclear’option Ken Wainwright
clean, but if you are offering a premium service, this
will be accounted for. After all, the benefit to the
customer is a longer service life of their valuable
and expensive wool carpet.
As for application, my experience in these
circumstances is that spray and scrubbing of a pre-
conditioner is less efficient. Much better is to apply
through the shower feed of a rotary or similar
purpose agitating machine. The application and
agitation is concentrated and much more effective.
Occasionally though, it may be necessary to pre-
treat and rinse some areas twice. Going 'nuclear'
has been avoided.
Next time you encounter an extremely heavy soil
load in a wool pile carpet, consider the options
more carefully, and maybe test-clean an area,
before reaching for your bottles of cleaning
solutions.
newslink page 18
ome Options
is an H operating
division of BeValued
who have been serving
the insurance industry
for almost twenty years,
providing a specialist
claims management
service for media,
electrical items and
jewellery.
Following the
successful launch of a
flooring validation and
replacement service in
Southern Ireland some
two years ago, Home
Options is now introducing this aspect of claims
assessment and management within the U.K.
They have been asked to provide a cleaning and
restoration service for carpets and upholstery and
are looking to create a network of
companies/organisations who are willing to work
on behalf of insurers, attempting the restoration of
damaged flooring and furniture, which are the
subject of an insurance claim. THE EXCELLENT
NEWS FOR YOU IS THAT THEY WANT NCCA
MEMBERS TO PROVIDE THIS SERVICE!
Home Options will be the principle body in
receiving the claims from the insurer and will
undertake an assessment of the claim in the first
instance, to establish the viability of a restoration
attempt. This work will then be scheduled to a
local cleaning company who will undertake the
necessary work and receive payment based on a
pre-agreed schedule of rates with Home Options
and the insurers.
The restoration network will be operated on a
postcode "cluster" basis - therefore areas will be
allocated to you based on your current capabilities
for coverage.
Operational charges will be pre-agreed per
insurer client on a fair and equitable basis
Excellent carpet cleaning and restorationopportunity for NCCA members
newslinkpage 19
structured around a call out fee, time-based
cleaning and repair charges and an over-riding
success fee where applicable. Importantly, there is
the acquisition of a new customer to your
company with no outlay for advertising or
procurement.
How do I apply to become registered
with Home Options?Applying to register your services is simple.
There is no need to contact the NCCA with
your intentions - you make your application
directly through Home Options.
To apply, simply call Shaun Mulvey at
Home Options on: 01323 418432 or email:
[email protected] with the
following information:
! Contact name and details of who to
correspond with going forward.
! Have you the capability to clean/restore
carpets and furniture? (please expand on
this point where relevant).
! Have you the capability to respond to
flood claims? (installing drying equipment
and air movers).
! Have you the capability to undertake fire
claims? (cleaning of property - building
work (strip out).
! What postcodes do you currently operate
within?
! It is important that your organisation has a
manned phone during normal working
hours for the appointment of work -
please confirm you have this facility.
Area allocation
Once they have received the feedback from
interested parties, they will issue further details on
how the scheme will work, the allocation of
postcodes for your "territory" and the proposed
pricing schedules that will be approved by the
insurers.
This is an exciting opportunity to become
involved at the ground level with a company that is
respected within the industry. BeValued has a
proven track record of creating revenue
opportunities into the retail and contractor sectors
as a result of their network.
Home Options look forward to
Hearing from you
Please send any response to:
or call 01323 418432.
newslink page 20
F Oils are a fuel consultant working
on behalf of the major fuel brands in M the UK such as BP, Shell, Esso, Texaco
and the UK Fuels network, with coverage of Tesco
and Morrisons nationwide. They offer commercial
rates and discounts on diesel for the business
sector.
Working alongside us, they are offering NCCA
members a group discount… meaning great savings
on fuel! Sign up and every Friday you will receive a
fixed price on your diesel, saving up to 12ppl
dependent on where you are filling that week!
There is NO SET-UP CHARGE and NO ADMIN or
MONTHLY FEES, so quite simply you will only ever
pay for the fuel that you
use! And there are no
additional charges such
as card fees for you to
worry about, unlike a lot
of the competition.
Every time an NCCA
member signs up, MF
Oils will add together
the accumulative
volume and usage of
diesel across the
members in the group…
to receive cheaper rates
for you all, meaning that
the more members who join the scheme the
bigger discount you will all receive! (Note: all NCCA
members will pay the same rates).
And signing up is easy. There's no need to contact
the NCCA with your intentions - you make your
application directly through MF Oils (contact
details below).
With MF oils you will have 24/7 control over your
account through their online management tool,
providing you with access to STOP, ORDER or
REPLACE your cards. You can run reports on
everything from the amount spent and registration
of vehicle/s filled to an accurate MPG report for
your vehicles or drivers.
Jake Houston has been
appointed as the
dedicated account
manager for the NCCA
group, so you will have a
direct point of contact
and will never have to
wait in a queue or deal
with call centres.
To discuss your fuel
arrangements, contact
Jake at MF Oils on:
01202 339197 of email:
Another great NCCA member benefit!
No set-up charge or added fees!Cheaper fuel for members with MF Oils
newslink page 22
n upholstery fabric pre-clean survey is
equally as important as a carpet pre-clean A survey. We have compiled a list (below) of
the things you should check prior to cleaning any
upholstery:
! Construction: Pile, Flatweave, Bonded.
! Fibre content: Acrylic, Polyester, Cotton, Blends,
etc.
! Manufacturers Ink: On interior filling or reverse
of fabric.
! Valances: Box pleats, frills.
! Seams: Integrity i.e. weak/splitting.
! Dye stability: Dye test, visually look for evidence
of existing colour migration.
! Fading: Sunlight, fume fading, chemical damage.
! Body/Hair oils: Discolouration, weakening of
fabric.
! Weak/Worn areas: Main use areas, arms, back
and seating.
! Buttons: Missing, damaged (rust).
! Fringing: Damaged, missing, dye bleed.
! Dimensional change: Most fabrics will shrink
slightly when cleaning; ensure that there are no
weak seams etc.
! Delamination: Some bonded fabrics may have
suffered from a delamination of the back-
coating through normal use but this may extend
during a cleaning procedure.
! Pile distortion: Pile fabrics will often show signs
of pile distortion in the main wear areas (This
can include some Chenille fabrics that have a
pile as part of their construction).
! Type of soiling: Light, medium or heavy
(perspiration contamination).
! Abrasions/Holes: Wear, abrasion damage and
colour loss.
! Water Marks: Spillages, stain removal attempts,
previous clean.
! Spots and Stains: Check out and qualify with
customer.
! Odour sources: Difficulty is going to be dealing
with the odour source within the body of the
item.
Ticking off each section of the checklist as it is
assessed certainly looks more professional and
ensures that nothing gets missed. Consider it not
just an exercise in professionalism but also a
marketing exercise too.
Upholstery pre-clean checklist NCCA Library
newslinkpage 23
staggering 11,341 visitors attended this
year's Cleaning Show, making the three A day event which closed its doors on
Thursday, 21 March a great success for both
visitors and exhibitors alike.
Martin Scott, Exhibition Sales Director, said: “The
Cleaning Show 2013 exceeded all our expectations
and was a clear demonstration that the UK
cleaning industry continues to thrive despite tough
economic times. In 2011, 7652 visitors attended
the event so to find out that over 11,000 people
attended the show this year is an incredible
increase.
“As organisers we were struck by the quality of
the 160 plus exhibitors and the amount of genuine
innovation on show. We welcomed almost 50 new
exhibiting businesses to this year's event and we
look forward to seeing them all again in 2015
when The Cleaning Show will be held at Excel,
London for the first time.”
Andrew Large, Secretary General of the British
Cleaning Council said: “The 2013 Cleaning Show
has been fantastic for all the trade associations in
the sector. Our stand has been busy from start to
finish and we are looking forward to converting all
of our leads into new members. Moving to London
in 2015 is an excellent move for the show and we
look forward to seeing everyone there.”
Gareth Leicester, Regional Manager GB for
Robinsons Services, visited and said: “I was really
impressed by the time attendant systems and
fingerprint technology, which are both very
interesting.”
Cleaning Show 2013 - A great success!Exhibitors too
were full of praise
for the event.
Emma Wood from
Disposables UK
Group said: “It's been a brilliant show. We've had
in excess of 250 leads from quality visitors. We are
very enthusiastic and are fully committed to the
industry and this event. This has definitely been
our best show and we have high hopes for some
great return in the coming months.”
David Yli-Juuti, Vice President at Tersano said:
“This has been the first show for us in the UK.
We've met many very interesting people to follow
up with from all kinds of disciplines. There was
interest from varying industries such as councils,
schools, facility managers and contract cleaners. It
has been well worth attending. We are happy
about the move to London and would recommend
the show to other colleagues.”
Other activities that proved particularly
successful were the hugely popular seminar
programme, the daily window cleaning
competition, the presentation of the window
cleaner of the year award and the Innovation
Awards, where all the finalists and entrants were
on show for the first time in the Innovation Zone
area.
More information on The Cleaning Show can be found on its website: www.cleaningshow.co.uk
newslink page 24
erendipity… I never
really knew what it S meant (and you
probably won't be any the
wiser when I'm finished).
Anyway I recently received a
phone call from Nicky in the
NCCA office, once again
bullying me into putting
fingers to keyboard
(remember the days of 'pen to
paper'?) to write an article for
Newslink. During her usual
verbal arm-twisting she
related a tale of a job that
people didn't seem to want.
Apparently the NCCA office
received an enquiry from a
customer in the Midlands
desperate to get their wood
floor sanded, but most of the members contacted
didn't want the work. Why? “Because floor sanding
is messy and not worthwhile”!
So let's take a look at this. Going back to the first
article I wrote for Newslink I stated that the
majority of cheap hire equipment is definitely
messy. The extraction on these machines is poor to
non-existent and so the dust is actually pumped
into the air; it doesn't matter what you do to seal
the room because the dust is airborne and it will
eventually settle and leave a mess. Professional
equipment does not pump dust into the air. In fact
the only dust you'll encounter will be when
removing the dust bag, so do this carefully and it
will be quite a clean job.
So, is it not worthwhile getting involved in floor
sanding? Well, strangely enough, the very same
week that Nicky told me about the job that people
didn't seem to want, I learnt of another one 'going
begging' in the same location! A very large hall
floor needed sanding and apparently one of our
affiliates had to actually travel down to the
Midlands, from the north of England, to do the job.
Why? Because the client couldn't find anyone
Terry Guilford (The Ultimate Floor Sanding Co.)Floor sanding with no mess
newslinkpage 25
locally. So a floor sanding job, that could have
benefitted a local floor restoration company, went
elsewhere and, with it, probably the possibility of
other work. The clients on this particular job were
so grateful that the contractor went out of his way
to look after them that he now has the promise of
extra work and, it has to be said, the money he
received for the job would have been difficult to
earn carpet cleaning.
Going back to the first article, the benefits of
floor sanding are: potentially bigger job tickets, the
opportunity to build maintenance contracts into
the job (very profitable) and the ability to offer an
all-round floor care service (if you don't your
competitors will). The biggest barrier to entering
the floor sanding market is the cost of equipment,
which has to be balanced against the risk of finding
enough work to pay for it and the possibility that
you might not like doing it. If only there was a way
to test the waters, so to speak, and do some
training, have access to low-cost, high-quality
equipment hire (maybe even get this free if you buy
the machines eventually) and then get the
marketing done for you as part of an established
brand, then those NCCA members could have taken
these jobs without any risk. Of course no company
in their right mind would offer all that, would they.
As I said…. Serendipity.
YOUR CHANCE TO WIN A PLACEON OUR TRAINING COURSE!
COMPETITIONCOMPETITIONCOMPETITION BIG
PRIZE!
Would you like to train as a floor sanding
professional? Well... this is your chance! Simply
identify what you think caused the stain (left) on
an oak kitchen work top and, on a less serious
note, what you think it resembles, AND YOU
COULD WIN A PLACE ON OUR FLOOR SANDING
COURSE - WORTH £395 + VAT!For your chance to win email your answers to
Terry Guilford at:[email protected]
newslink page 26
NCCA LibraryEmployee health and safety
n our line of work slip and trip hazards are an
everyday risk, even in seemingly innocent I situations. Trip situations can be caused by
cables or even a freshly cleaned carpet that is
slightly damp following hot water extraction. If the
carpet is adjacent to a hard floor you will have the
ideal conditions for a slip hazard situation. Dealing
with a flood is
especially risky,
because if the
water is deep
you will not
know what is
lurking
underneath
just waiting to
trip you up! It is important to
wear proper footwear in order
to minimise the risks. You should
supply your staff with suitable
footwear if any risk is evident,
i.e. slips and trips.
You could find yourself on the
receiving end of a compensation
claim if you don't inform your employees
of possible risk hazards. Employers are
required under law to ensure safe practices at
work, so it is up to you to train your staff correctly
to assess the risks before any work is carried out.
Employees have a duty not to endanger
themselves and to use all safety equipment
supplied. Likewise manufacturers have a duty to
ensure that all equipment and materials are safe
to use and that the appropriate instructions are
available on how to use them.
Training and planning of work is essential.
Equally as important is the regular inspection of
your staff's work clothes. For instance, do their old
trainers still have tread on the soles? Lack of tread
would be termed as a safety risk where
water is involved.
Staff need to know the procedure for
reporting problems. A dilemma you may
have to face is whether to allow your
employees to attempt removal of heavy
items on their own. Whilst it may seem
discourteous to refuse moving such an item
in a customer's
home or office, it is
better than having
a claim made
against you for
injury. Staff should
also report to their
employer if a really
slippery surface is
exposed. Every attempt
should be made to resolve or
correct it, otherwise this could also
result in an injury claim being made against you.
Lastly remember that it is not only you and your
staff, but also your customers, who can be
affected by slip and trip hazards and it is your
responsibility to warn them of the risks.
newslink page 28
Robert Downes (FPB)
Changes to health and safety law - Good newsfor small businesses
The Forum of Private Business (FPB) is a not-for-profit business support organisation focussed on the growth and profitability of small businesses. It offers a comprehensive package of member services to help firms make money and save money. Visit www.fpb.org
wice a year the country's statute books
are updated with new laws. This is called T the common commencement date - or
CCD for short - and it happens every year on
October 31 and again on April 6.
This April's CCD saw a raft of important changes
to the law, including huge changes to health and
safety. These 'changes' are now already in force,
and whether or not businesses are aware of them
and what is expected of them, they are legally
required to be compliant.
If you're in a high risk sector and you're
unaware of what's required, this could be
particularly costly for your business should you be
found to be non-compliant.
Many of the changes are as a result of the Löfstedt
Report, a study commissioned by the Government
to look at issues concerning health and safety
regulations in the workplace, and how it could
make H&S simpler for business in terms of
compliance and cost. The report recognised
existing problems with the current system and
recommended a number of actions be taken to
make the system fit for purpose.
Essentially, these were that the body of health
and safety regulation should be streamlined;
enforcement activity must be redirected toward
businesses where there is the greatest risk of
injury or ill health; the status of pre-action
protocols - the rules about how businesses
newslinkpage 29
approach disputes - should be clarified; and that
liability provisions are reviewed so that businesses
that have acted reasonably can defend themselves.
But what does it mean for your business? Many
of the Löfstedt recommendations came in to being
on April 6, and one of the main changes is that
low-risk businesses that manage their
responsibilities properly will no longer be visited by
inspectors. Self-employed people whose work
poses no threat to others will also be exempt from
health and safety law. This deregulation is good
news for many small businesses.
In addition, businesses will only be held liable for
civil damages in health and safety cases if anyone
making a claim can show that a business acted
negligently. Under previous legislation employers
had a civil liability for breaches of statutory duty in
relation to health and safety regulations, regardless
of whether they did anything to cause the breach
or acted negligently.
This particular change is especially good news for
small and medium-sized businesses that have seen
insurance premiums rise with an increase in
workplace injury claims. Recent research we
carried out with our members shows this is
something they really support, as it puts the focus
much more on the employee to act in a safe way in
the workplace. Effectively the onus is on them, and
this should not only foster a better health and
safety culture for, and from, all employees, but
should mean better workplace safety all round.
To learn more about what is and what isn't
applicable to your business, the Forum produces a
health and safety guide which is updated at every
CCD allowing businesses to keep abreast of
changes and development. With so many changes
this year, there's never been a more relevant time
to buy a copy.
For more advice on health and safety, to buy the
guide, or to join, telephone the Forum's helpline
on 0845 130 1722.
A step toward your TrustMark membership
The NCCA is running the popular
Advanced Spot and Stain Removal course
again on 21st June.
Attendance on the course (along with a
minimum of two years industry
experience) will allow NCCA members to
apply for registration with TrustMark - a
government endorsed trusted trader
scheme.
Attendees to the JUNE school will also
receive a discount voucher worth £100
toward their TrustMark membership... SO
BOOK NOW AND DON'T MISS THIS
CHANCE!
On the course, you will learn how to
identify stains, establish the chemical
solutions to be applied and how to
determine expected results. Very
importantly, you will not just be taught
how to remove the soils, but also how to
do it without causing further damage to
the fabric or fibres.
Call the NCCA office on: 0116 271 9550
for further details or to book your place.
Items for saleBUSINESS FOR SALE
EQUIPMENT FOR SALE
VAN AND TRUCKM0UNT FOR SALE - £4500
VACANCY & BUSINESS OPPORTUNITY
BUSINESS FOR SALE
Small, long-established, reputable NCCA Registered, working carpet, upholstery and soft furnishings
cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only.
Mobile HWE and dry cleaning system. Domestic and commercial clients. Genuine interested parties only
please to call 07903 497298 and leave details.
Prochem 250 ft vacuum hoses for truck mount - £150.00. Chemspec hose reel for truck mount plastic
- £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £300.00.
Contact [email protected] for further information or contact andy on: 07970 544806.
IVECO van, 2001, very good condition, 2800 cc engine size, 124,000 miles, fitted with shelving, all the
necessary hoses, 2 wands go with it + Steam Way Sidekick 6100 truckmount, very good condition with
2165 hours on the clock. As an extra goodwill gesture we will include a rotary jet extractor R X 20, which is worth more than £2000 to buy brand new! Selling price is NON NOGOTIABLE because this very good
price for someone maybe looking at starting up in the industry. Interested buyers are more than welcome to
come to Market Harborough and test drive the van and truckmount. MOT until end of March 2013 and
Tax until end of Feb 2013. Call Angelo on 07949 214588.
Experienced full time Carpet and Floor Care Technician required. Own van and equipment would
be an advantage but not essential. Good business incentive package (profit share or buy in). Area
coverage M4 corridor from Bristol to London. Apply by email to [email protected]
with full CV, etc.) or telephone: 01672 871882 or mobile: 07831 172743.
Small, well established carpet, hard floor and upholstery cleaning business based on the London and Kent borders. The package includes a 57 plate
Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only 270hrs on the clock, established interactive website
(which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction hose and
van mounted hose reels, together with a property maintenance company name, website and
promotional materials. Contact telephone number 020 8309 6517. Sale price: £18,000 O.N.O.
CITROEN RELAY HDi LWB HR + TRUCK MOUNTED CARPET CLEANING MACHINE
TRUCKMOUNT
CLEANING AND RESTORATION MACHINERY - EQUIPMENT - ACCESSORIES
MACHINERY AND EQUIPMENT
VAN: Year-56plate. Miles-38453. TAX-End March 2013. MOT Due-August 2013. Serviced March 2012.
TRUCK MOUNT: Chemspec 860 High Heat. Hours-2537.5hrs. This was Chemspec's largest and most
powerful petrol truck mount. The same was used as their demonstrator mounted on a trailer. It is designed
as a dual wand system so a 2man team can work continuously at impressive distances if required, but
equally can be run as a simple wand system. The machine is mounted on the vehicle complete with: large waste tank, large capacity clean water tank,
retractable hose reel for easy filling, fuel tank, chemical shelf, 5 x 50' extraction hoses on van
mounted reel for easy set up, 5 x 50' solution hoses on van mounted reel for easy set up, 3 x large carpet
wands, 1 x Hand Tool, 2 x yellow/black hose pavement ramps, chemical tanks. We have it set up so you can have up to 4 different chemicals ready to go and can
simply be switched from one to the other without moving/switching tanks. We have also invested and
have installed an Eberspacher cab heater (http://www.eberspacher.com/products/air-heating/) which allows the back of the vehicle to be kept warm
overnight during the winter months if the vehicle can't be garaged. This runs independently from the engine. Cost: £10,750+VAT. Contact Peter Booth on:
01553 762762.
Banclene truck mount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon
solution tank, 150 feet of Vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline
heater and misc parts etc..The van has been sold seperately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on 01845
537640 - mobile 07976 218304 or email derek @aquamaster-yorkshire.co.uk
Dri-Eaz Dehumidifier 1200 as New Boxed £450.00. Dri-Eaz Sahara Pro TurboDryer - New Boxed £150.00. Dri-Eaz Dri X Airchanger Dehumidifier New Boxed. Normal Price £1900.00. Our Price £500.00. Plus much more. For a complete list please telephone: 07580 182 325
or E-mail: [email protected]
3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator - £15.00 for the 3, plus £5.00 p & p.
Chemspec stainless steel 4 jet floor wand in good condition - £100.00 plus delivery charge if applicable.
Please phone Pete Collins on 07885 804560.
newslink page 30
The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and
health and safety standards, etc. It is recommended that equipment serial numbers should be checked to ensure
the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or
dispute between the buyer and seller.
EQUIPMENT FOR SALE
EQUIPMENT FOR SALE
Mobile container/bin (red) - comes with lid. Heavy duty container on wheels. L55” x W32” x
H31”, ideal hose and other carpet clng equipment storage. List price: £199 - selling for
£95. Whole room drier/air mover. List price: £534 - selling for £250 (no VAT). Professional spot carpet cleaning machine, one year old, includes vacuum hose plus product cleaning hose - selling for £250 (no VAT). 6 Litre spray bottle (comes with nozzle) - selling for £40.
Contact: Chis on: 02380 898 212 or email:[email protected]
or phone Chris on: 07970 040729.
Prochem bazooka plus citrus gel Good condition £20.00. Extracta electric power sprayer.
Excellent condition £40.00. Contact Lester Gale 07949 207777 based in Oxfordshire.
NCCA Member Benefits
+ HMCA (free legal and councellinghelpline): 0117 934 2600
+ SiteWizard (website creation): 08450 608860
+ EMJ Management Ltd (workwearclothing and accessories):02392 434650
+ Thompson Local - ask for CorporateAdvertsing Department:01252 390385
+ Hibu (previously Yell) - ask for Corporate Advertising Department:0808 100 7890
+ Adalante Merchant Services:01628 820500
+ Payatrader: 01296 660177
+ Control Account PLC: 01527 882901
+ TrustMark (Diversity): 0115 9673767
NCCA Corporate Members+ Allied Insurance Services Ltd:
+ Alltec Network:
+ Amtech UK:
+ Ashby's Cleaning Equipment:
+ Asset Finance Solutions UK Ltd:
+ Bio Productions Ltd (inc. Stapro):
+ Camberford Law (insurance brokers):
+ Chemdry Franchising Ltd:
+ Chemspec Europe Ltd:
+ Cleanerswarehouse Ltd:
+ Cleaning Systems UK:
+ Cleanpro Software Solutions Ltd:
+ Cleansmart Ltd:
+ Cleantec Innovation Ltd:
+ Columbus Cleaning Machines Ltd:
+ Dri-Eaz Products Ltd:
+ Dry Fusion UK Ltd:
+ Forum of Private Business:
+ Get Booked Up Software:
+ Gleaming Insurance (insurance brokers):
+ Hi-Tec Cleaning Group:
+ Host Von Schrader Ltd:
+ Hydro Dynamix:
+ Mailboxes Etc:
+ McGregor Lloyd (insurance brokers):
+ NSL Restormate: 01670 590099:
+ Nu Life Stone Care Ltd:
+ Oates Laboratories (Europe):
+ Prochem Europe Ltd:
+ Rainbow International:
+ Restoration Express:
+ Robert Saunders Marketing Mentor:
+ Sebo UK Ltd:
+ ServiceMaster Ltd:
+ Stainshield Ltd:
+ Textile Cleaning Solutions:
+ The Big Clean:
+ The Ultimate Floor Sanding Co.:
+ The Woolsafe Organisation:
+ Truvox International Ltd:
+ Woodbridge Comercial Ltd:
0844 8156211 (I)
01763 208222 (C/M/F/T)
01444 232211 (C/M)
01322 227806 (C/M/E)
01254 584404 (FI)
01444 244000 (C)
0208 315 5000 (I)
01482 872770 (C/M/Fr)
01274 597333 (C/M/T/D/F)
01772 434333 (T/C/R/M)
01334 656787 (C/M/T/F)
01582 518467
0115 8240034 (T/C/R/M/K)
0870 733 7733 (T/C/W/M)
01772 426527 (M)
01908 611211 (C/M/T)
01772 433711 (C/M/T/W/Fr)
01565 634467
01405 813665
0845 4740068 (I)
02866 341416 (C/E/F/M/T)
0151 347 1900 (M/C)
01622 664993 (Fr)T)
01628 633336
0121 706 0616 (I)
(M/C/Tr)
0161 480 7284 (M/C)
01772 433711 (C)
0208 974 1515 (C/F/M/T)
01623 422488 (M/C/Fr)
01252 726106 (M/C/T/A)
08450 537129 (K)
01494 465533 (M)
0116 275 9000 (M/C/Fr)
01372 841467 (C)
01934 521155 (M/C)
0208 3934778 (M,C,W,K)
00353 91846488 (M/C/Fr)
01943 850817
02380 702200 (M)
01279 422220 (C/M)
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.
newslinkpage 31
Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com
Going Going - GoneDye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.
No need to mix - just spray - wait and the stain is gone.*
*pre-test carefully and rinse out after stain is removed with cold water after use.
Say goodbye
to fake tan
stains!
