April 2003

ONLINE SERVICE DELIVERY

Presentation

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What is Online Service Delivery?

VisionThe current vision of the Online Service Delivery program is to use modern web-enabled solutions to enhance University Services and better use University resources to deliver high quality teaching, learning and research outcomes

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OSD Initiatives

ObjectiveTo provide an update, and demonstratethe progress of developments such as:

• Revamped University Web Site• Content Management System • Student Portal

THE REVAMPEDUNIVERSITY OF SYDNEY

WEB-SITE

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New Website

Research highlighted that the site:

• was difficult to use• required prior

understanding of University structure

• presented image of the University as “difficult” and “inaccessible”

• had no consistent look and feel

• provided conflicting information

• provided out-of-date information

• was an impediment to building life-long relationships

Why Change?

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New Website

• Present information from a “user’s perspective” & in logical sequence

• Consistent & enhanced University image

• Easy to update (through CMS)

• Simple & easy to use

• Different ways to find information

• Collaborative ownership of the web site

Benefits

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New Website

Demonstration

Content & Navigation

Content Management System

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What is a Content Management System?

• “Raw” content is authored by content owners directly, via a web form

• One copy of content, published to multiple locations

• Presentation or “look & feel” separate from content

• Automated workflow governs the publishing process

• Content is user controlled and managed

• Content has review and expiry dates which trigger workflows

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Content Management System

• Better quality information

• Reduced time to access information & resources

• Improved usability & availability of relevant information

• Reduced risk of providing inappropriate, irrelevant or illegal information (~500 sites)

• Reduced duplication of content & resources

• Improved governance & control of University’s web presence

Benefits

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The CMS Project

• Implemented the CMS for the main University website

• Content to be managed by Publications Office, Marketing & Student Recruitment, Development & External Affairs, Student Services, Student Centre, Intranet team

• Created generic content templates and workflows for use across the University

• Created a support model for the CMS and the new corporate image

What we have done:

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CMS Demonstration

Scenario: Create a page

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CMS Demonstration

The Editor

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Portal

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Portal

•Customised•Personalise

d•Adaptive•Desktop

What is a portal?

A customisable web-based interface/browser that consolidates access to information and applications allowing information providers to ‘push’ information and users to ‘pull’ what is relevant to them

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Portal

Phase OneStudent Portal

• Sun ONE student portal– Single sign on to FlexSIS, Library

& WebCT– Aggregated information– Productivity tools

Phases Deliverables

Phase TwoStaff Portal

• Sun ONE staff portal– Single sign on to staff

applications– Aggregated information– Productivity tools

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PortalDemonstration

Questions