Apresentação Mitel

Mitel Apresentação Corporativa

11 de agosto 2010

Paulo Ricardo Pinto: [email protected] Lourenço : [email protected]

slide 2Mitel | Confidential

Crescimento Acelerado do Mercado

IP Telephony ($bn) (1) Unified Communications ($bn) (2)

(1) Gartner, Inc., “Forecast: Enterprise Telephony Equipment, Worldwide, 2005-2014, (1Q10 Update),” February 2010, Megan Fernandez. (2) Market Overview: Sizing Unified Communications, Forrester Research, Inc., February 2009.

2010 2011 2012 2013 2010 2011 2012 2013

$3.8

$5.0

$6.7

$8.8CAGR: 33%

$8.6$10.2

$11.1$11.9

CAGR: 11%


Mitel aumenta sua participação no mercado globalde telefonia IP, Colaboração e ComunicaçãoUnificada.A empresa solidifica sua posição como uma das três maiores vendedorasem portas de telefonia IP, da América do Norte.

OTTAWA, ONTARIO, Jul 15, 2010

Mitel, tradicional fornecedora de soluções para colaboração e comunicaçõesunificadas, anunciou hoje, que teve o melhor desempenho na venda eentrega de portas de telefonia IP, bem como na venda de sistemas decolaboração e comunicações unificadas (UCC) no primeiro trimestre de2010, de acordo com relatórios recentemente publicados pela SynergyResearch Group, uma empresa de pesquisa líder de mercado.

Segundo o relatório da Synergy, "Enterprise Voice Market Share Report Q12010", a Mitel teve o melhor desempenho dentre os principais fornecedoresdo mercado, com desempenho crescente, trimestre a trimestre, no múmerode portas entregues, de 6,2 % em relação ao quarto trimestre de 2009. Istoresultou em um ganho de market share de quase 1,0% , totalizando 6,7% demarket share, saltando do sétimo para o quinto lugar no mercado global detelefonia IP.

No documento "Unified Communications & Collaboration (UCC) Q1Worldwide Market Share Analysis", a Mitel superou o mercado global decomunicações unificadas, com um crescimento de 4,8% e foi o maiorvendedor em ganho percentual global de vendas, na comparação do quartotrimestre de 2009 com o primeiro trimestre de 2010.


Liderança no Mercado SMB - Small & Medium Business

MARKETSHARE (4)COMPANY

(1) T3i Group LLC, “InfoTrack for Enterprise Communications Summary Results North America: Q309, December 2009 and Q409, February 2010 Reports.”(2) MZA Telecoms & IT analysts, The World PBX & IP Market, Sept. 09. Represents 2010E statistics.(3) Based on shipments of Mitel Communications Director.(4) Arrows represent direction of market share movement from 2007 – 2009. Dash indicates ≤.15% change in market share. Other includes Panasonic, Vertical Networks and

Toshiba, with 8.0%, 7.1% and 5.9% market share, respectively.

>100 Ext. 46%

# of Extensions

System Size

% IP

Technology

SME Enterprise

Extensions

<100 Ext.54%

CISCO 22.0%

AVAYA 14.7%

11.2%

NEC 10.4%

NORTEL 8.2%

SHORETEL 2.7%

OTHER 30.8%

TOTAL 100%

IP19%

TDM81%

Top 3 SME market share… The largest market… A pure play in SME

50%

18% 17%12%

3%

1 to 49 50 to 99 100 to 249 250 to 999 over 1,000

Mitel Customers by Customer Size (3)

Global Installed Base (2) (~400 million extensions)

SME Telephony Market Share (1)

(Sub-1000 Lines, North America)


Mitel Global Market SharesSummary

“#3 United States Sub-1000 Converged Lines, 2009” (Q4, 2009 report)

“#3 Canada Telephony Lines, 2009” (Q4, 2009 report)

“#2 North America Telephony Ports Share Gain, 2006 to 2009”

(Q4, 2009 report)

“#1 United KingdomSub-500 Extensions, 2009”(Q4, 2009 report)

“#2 United KingdomIP Telephony Extensions, 2009” (Q4, 2009 report)

“#2 NetherlandsIP Telephony Extensions, 2009”(Q4, 2009 report)

Tendências de Mercado



Prioridade dos Investimento em TI

Source: BarCap CIO Survey April 2010

April 2010

October 2009

Server Virtualization

Security

Cloud Computing

Storage Virtualization

Windows 7 Upgrade Cycle

Desktop Virtualization

Mobile Messaging/Apps

Labor Optimization

Green Computing (Saving Power)

% of Responses

0 10 20 30 40 50 60


Trends Driving Spending in 2010: Regaining Momentum

Source: BarCap CIO Survey April 2010


Increasing Server Virtualization Market Share in 2010


2010 Networking Priorities

Healthy Growth of IP Telephony and Video Conferencing trends


MULTI-SITE COLLABORATION & PRESENCEWork without Boundaries, One ConnectionFirst Contact Resolution

MANAGED SERVICESReduced capital expenditures

SMOOTH MIGRATION & LEGACY RESCUE

Server Consolidation and Software Only Options

Mitel Driving New Approaches to Growth

CapEx Reduction

OpEx Efficiencies

Future Proof Mitel Communications Director 5000 Communications Platform

SOLID FOUNDATION FOR GROWTH

Mitel Applications Suite & Mitel Border Gateway

Integrated Business Applications

Extensive IP, Wireless, Digital & Softphone Desktop

Productivity Gains


Laying a Foundation for GrowthYour Platform of Choice


Fall 2004

TDM to VOIP

Open O/S to RT Open O/S

Industry HW Support

SW Based Call Control


Data Center Virtualization

Mitel Business Communications LeadershipDeveloping the Future

Transition from TDM PBX switching to IPOpen O/S to Real Time Open O/S (Linux)Support for Industry std Server HW (Sun, IBM®, HP)Development of SW based call control platform (MCD)Virtualization leadership (MICD)


Desktop Virtualization Mitel Unified IP Client – Voice and Desktop Mobility

Seamless Mobility – Single Sign-on

Virtual Desktop Integration

Cell Phone Automatic Handoff (provider agnostic)

Secured and High Available Voice and Data Integrity

Energy Efficient – 7 watts for telephony and thin client

One Number, One DesktopMultiple Devices

Home office with Oracle Secure Global Desktop + home phone

Corporate office with Mitel UIC for Sun Ray™ Stand

Reduces IT costs and enhances employee productivity

Mobile on the road whilebroadcasting corporate ID

Branch office with Sun Ray 3+ and 5360 IP Phone


Transition from TDM PBX switching to IP

Open O/S to Real Time Open O/S (Linux)

Support for Industry std Server HW (SUN, IBM, HP)

Development of SW based call control platform (MCD)

Virtualization leadership (MICD)

TDM to VOIP


Industry HW Support






Fall 2004

Transition from TDM PBX switching to IP Open O/S to Real Time Open O/S (Linux) Support for Industry std Server HW (SUN, IBM, HP) Development of SW based call control platform (MCD) Virtualization leadership (MICD)

TDM to VOIP


Industry HW Support






New! UC Advanced Mobile for BlackBerry®

Unifies UC components into a single, easy-to-manage interface

– Control Dynamic Status remotely

– Status automatically updated based on GPS and Bluetooth location

– View corporate contacts and presence

– View call history

– View voice mail message details

Advanced UC capabilities extended to mobile workers


Simple to use

Mitel TeleCollaboration SolutionThe Value

True Business Value

An investment that pays off – quickly

Flexible deployment

Software solution that delivers hard results

More tolerance, less bandwidth

Natural communications


Mitel TeleCollaboration Solution Solution Components

HD Monitors

Speakers(for stereo or spatial sound)

Server- Video Codec- Audio Bridge- Session Controller

HD Cameras(bottom of each monitor)


Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)

Desk PhoneWith VoiceFirst Application


New! Mitel TeleCollaboration Solution Release 3.0

New in Release 3.0

– HDSolo – single display endpoint

– 3rd party Direct SIP/H.264 interop

– Scalable codec – brings HD quality at very low bandwidth

– Flexible bandwidth – based on what is rendered at local site

– Remote desktop browser based collaboration

Advanced telecollaboration at a compelling price point


Desktop Portfolio


Leadership in Design and Functionality


New! Mitel IP Phone Portfolio Additions

5320 Entry Self-label IP Phone

5360 Powerful Color / Touch Set

GbE Factory Bundles for 5340 / 30 / 20

IP-DECT Stand and 5610 Cordless Handsets

Live Content Suite Available for 5360

Intelligent Directory FREE on Application Sets

HTML Toolkit R2.1

– Color / Touch

– Full / partial screen and single button

– “Push” content

Comprehensive portfolio of application phones


53025304

5330

5340

5324

IP Phone Portfolio

5312

5360

5320

• Dual-port, two-line IP phone supports compression

• Basic telephony & messaging

• Entry level• Rich embedded

applications• Self labeling • Large display• 8 buttons• HTML Tool kit support

• Rich embedded applications• large graphics backlit display• 24 programmable self-labeling

keys• HTML Toolkit support

• Dual-port, multi-line, display IP

speakerphone• User-

programmable features

• Dual-port, multi-line, display IP speakerphone

• User programmable features

• Large graphics backlit display

• Dual-mode protocol SIP / MiNet

• Wideband audio support• HTML applications

toolkit built in• 48 programmable self-

labeling keys with one-touch access

• Color IP phone • HTML toolkit for

graphically rich applications

• Touch screen includes keyboard and volume control

• “Gadget Sidebar” provides access to applications


Mitel Live Content Suite

End User Personalized Live Content

– Live Twitter

– Live Weather

– Live Flickr Photos

– Expanding Portfolio of Live Widgets

Workgroup Rich Media Content delivery to user community

– Simple content creation using standard 3rd party blogging tools

– On-the-fly content updates

FREE on 5360 IP Phone

Personalized, live, rich media content on your phone


Intelligent Directory Release 1.2

Full-featured directory application with presence display

New FREE version for 5320 / 30 / 40 / 60

– On-phone access to Corporate Directory Contacts (AD & LDAP)

– Multiple numbers per contact

– Search for contacts using dial pad or touch keyboard on 5360

New enhanced version

– On-phone access to Personal MS Outlook Contacts

– OCS Presence on Phone display for Corporate Contacts

– Called Party Calendar Availability


Wireless Portfolio


Servidor de Sinalização x 2

400

Outros Requisitos

MG1000 x 2

274

G700 x 2

500200

22OT1 A x 8

22OT1 x 8

272

3300 x 2

140

Gateway / Controlador

CS1000 x 2

110

S8700 x 2

210

CM x 2

1100

Controlador de Chamada dedicado

1140

6,0

9650

4,8

7961G

5,0

5340

3,3

Aparelho High End

1120

6,0

1606

5,6

7931G

7,0

212

3,1

5224

3,3

Aparelho Mid Range

1110

2,8

1603

4,0

7906G

5,0

110

2,8

5201

1,4

Aparelho Low End

NortelAvayaCiscoShoreTelMitelEquipamento

Menor Consumo de EnergiaComparações entre os concorrentes*


Wireless LAN Stand

Converts a desktop phone to a wireless device

Connected to an IP phone – serves as an access point for 6 wireless IP phones

Connect a PC to 2nd port for wireless data access

WiredWireless

LAN

Stand as

Access Point

Wireless Client

Wireless Client

Wireless Client

Wireless Client

Wireless ClientWireless

Client

Having trouble communicating between buildings that may not be wired?


Cordless Handset / Headset

Improve mobility and productivity

Mobility within 100 meters range from the phone

Leader in acoustic quality

– DECT technology – higher quality voice, density, and less interference than Bluetooth


WiFi Integration

SpectraLink e340, h340, i640

– Full MCD platform integration

– Handsets can be hot desks or ACD agents; Keyline support

SpectraLink 8020/8030 r3

– Direct MCD SIP integration

– 802.11 a/b/g support

Ascom i75

– Direct MCD SIP integration

App and Middleware support

– Messaging, Location, PTT


IP-DECT Integration

MCD Integration

– Feature rich SIP integration

– Desktop twinned via Dynamic Extension

Enterprise grade Handsets and Accessories

– Office / Retail: 5602, 5603

– Healthcare: 5604

– Industrial: 5606, 5606-Alarm

Messaging and Services

– Phonebook, Alarms, Messaging, Location

– 3rd-party App and middleware support


New! Mitel IP-DECT Release 4.0 Enhancements

Next Generation Handsets and Accessories

– 5603: General office use

– 5604: Healthcare (moisture/solvent resistant)

Enhanced User Interface and Feature Support

– UCA Integration: Control and Presence

– MCD resiliency and Dynamic Extension support

– Callback, Conferencing and Call Status Display

IP-DECT System Enhancements

– Streamlined MCD phonebook import

– Enhanced configuration and administration

“Best of Breed” multi-cell DECT private wireless solution, Ideal for vertical applications


Partner Focus

HP ProCurve Best of breed network and voice offering

Microsoft LCS to OCS to Exchange 2007 and beyond

Oracle Virtual desktop and data center integration

RIM Mobilize business communications

VMWare Expansion of virtualization market

IBM Converged Small Business productivity solution

Strategic Partners


Mitel and VMware Partnership

Global Leader in Virtualization Solutions

85% overall market share85% overall market share

97% market share of F100097% market share of F1000

40 countries with over 22,000 channel partners40 countries with over 22,000 channel partners

Global Technology Innovator Award Winner


Mitel and RIM Alliance

Leading designer, manufacturer and marketer of innovative wireless solutions

– Approximate total subscriber base of 32 million (Q2 FY10)

Provides platforms and solutions for seamless access to time-sensitive information including email, phone, text messaging, instant messaging, Internet and intranet-based applications

– BlackBerry is available on over 500 carriers and channels in over 170 countries around the world (Q2 FY10)

Delivering Converged Fixed Voice and Mobile Communications Expanding UCC Applications to Mobile Users


IBM

Multi-point engagement with IBM

– Smart Business

– Mitel for IBM Foundation SMB offer

– Hotel in a Box

– Mitel-IBM Hospitality specific bundled applications


Mitel and Microsoft

Delivers tight Integration and interoperability with Microsoft’s unified communications technologies:

– Microsoft Office Communications Server 2007

– Microsoft Office Communicator 2007

The Mitel Live Business Gateway allows connectivity to Office Communications Server 2007 for both Mitel solutions and legacy voice infrastructures based on open industry standards such as SIP, XML, and CSTA.

Working together, Mitel and Microsoft are enabling enterprises to evolve their communications platforms in a smooth, cost-effective manner, to facilitate increased efficiency and productivity.


Mitel and HP ProCurve

Mitel and HP ProCurve Networking share a strategic partnership aimed at delivering customer-centric convergence solutions to the enterprise market.

Mitel’s leading-edge IP Telephony portfolio and ProCurve’s best-in-class switching gear delivers best-of-breed, end-to-end convergence solutions from two world-class companies with unique expertise in their domains.


Why Mitel?


Software centricYour choice of software – simplifying

management/support

HTML & Custom Apps

Legacy Rescue

UC Advanced applications focus

Industry specific IP Phone html applications

IP enable outdated infrastructure without replacing any hardware

Single portal to launch apps that fit differentiated users

The MarketLeader

The Customer Benefit

Strategic Partnerships Desktop & data center virtualization & OCS / Sametime® integration


Why Mitel?

Our global customer base spans multiple industry sectors


MOTOROLA

Why Mitel?


What CUSTOMERS are “Saying …”

“ The Mitel solution is very flexible and provides us with the framework to deploy applications in the future..“

"We now deliver an exceptional service and have been able to expand by the planned 50% without it impacting on customer service.“

"The Mitel system has been in place for about two years - It just works.“

"We run a small but dynamic business, and Mitel's IP technology and Teleworker solution stretch across the globe with us."

N. Mackrill CEO

CommonTime

S. Saunders, VP Corporate Operations

Carlson Wagonlit Travel

"We used to spend nearly $18,000 each quarter on service calls. With Mitel, we have even been able to scale back our IT support by one headcount due to the remote management features.“

S. RigbyOperations Director

Broker Assistance Limited

"This system is efficient, we get up to 90% of the calls to the right 'desk' with the correct record 'on-screen' as the calls are answered.“

M. SharpPractice Manager

Northgate Medical Centre

C. GibbonsInformation Systems Manager

Appliance SmartD. ThomasIT Administrator

Quirk Auto Dealers


What CUSTOMERS are “Saying …”

“ The rollout has been so successful in Europe that the Mitel product set has become our global standard.”

"We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safety.“

“Mitel rose above the competition with a solution that is scalable and cost-effective.“

““MICD minimized our upfront capital outlay and risk…. we can achieve faster service delivery because an administrator can create a new customer PBX instance in a matter of minutes.”

Jeff HarveyBusiness Consultant

CBTSG. Schrils, VP Technology and Services

Intercontinental Hotels Group

“With Mitel’s IP Solution we have converged and future-proofed our voice and data networks, while delivering a wide range of hospitality-specific telephony features…”

R. W. RuncieCIO

CPS

““MICD will allow us to manage all 120 of our car dealership locations from a centralized location, while maintaining the flexibility of a separate PBX for each dealership … No other communications provider offers that.”

Wouter EngbersICT Manager

The Stern Group

N. WrightTelecommunications Manager

SSA Global

D. ZimmermanCIO

Arby’s Restaurant Group, Inc.


“….Mitel is effectively stacking its deck with numerous emerging UC technologies;

including virtualization, SIP, and mobility in ways that its (traditional) competitors are not.”

~Dave Michaels, Unified Communications Strategies - Mitel's Intriguing Announcement, Jan 19, 2010

“Mitel was the first to announce virtualizing real-time voice applications to

leverage industry standard servers, based on its relationship with VMware ... ”

~ Blair Pleasant, COMMfusion, No Jitter - It's A Mad Mad Virtual World Oct 21, 2009

“A plethora of advanced UC and collaboration solutions offered by communication

vendors are looking to address the same business needs and challenges. Yet, Mitel has

remained at the forefront of technology innovation. … the integration of video

conferencing with collaboration (file sharing, etc.) is a valuable feature that provides

users with a more comprehensive collaborative experience.”

~ Elka Popova, Frost & Sullivan, Mitel Enhances it's UC and Collaboration Portfolio Sep 23, 2009


“Mitel has a good vision of where it's going, and over time I think we'll see it play a much

bigger role in the evolution of the telecom sector than Nortel.”

~Zeus Kerravala, Yankee Group, Jan 2, 2008

“With this week's announcements about Unified Communicator Advanced, Mitel delivers a

complete UC suite that also introduces some industry-leading functionality…..Combined

with Series X's valuable capabilities around extensibility and mobility, the features in UC

Advanced R3 make Mitel a leading contender in the unified communications market”~Melanie

Turek, Frost & Sullivan, No Jitter, Mitel Series X Delivers Complete UC, Sep 24, 2009

“What I particularly like about Mitel Mobile is that the business isn’t just about selling

wireless connectivity. Mobility simply strengthens their overall portfolio, and for a lot of

businesses, that’s an attractive value proposition.”~ Intellicom Analytics, July 2008

~Jon Arnold, Unified Communications Strategies - Mitel Mobile – Adding Mobility to UC, Feb 8, 2010

Obrigado

Mitel do BrasilAv das Américas 700, Bloco 1, Grupo 132Condomínio Città AméricaTel: 21 2586 [email protected]

Documents

Apresentação Mitel