Appreciative Inquiry Wipro 2012

7/31/2019 Appreciative Inquiry Wipro 2012

1/20


2/20

Workshop Objectives1. Understand the concept of Appreciative

Inquiry.

2. Implement the process within the

organization by actively engaging the

participants in the process.


3/20

Icebreaker

In small groups:

Each person takes a turn describing an event

in which s/he achieved something s/he felt

good about.

Each group member then tell the person

above 2 or 3 strengths s/he must have used

to achieve it.

Then s/he (the person sharing) states the one


4/20

How did that make you feel about

yourself and your group?

What did you learn about the strengths

of your group?


5/20

What is Appreciative Inquiry(AI)?An evaluation process that inquires into,

identifies, and further develops the best of what is

in an organization in order to create a betterfuture

An approach to organizational analysis and learning.

Intended for discovering, understanding and fosteringinnovations in social organizational arrangements

and processes.

Based on the belief that human systems are made

and imagined by those who live and work within


6/20

AI and organizational

developmentAppreciative organizing is based on the

assumption that the continuous creation andsharing of meaning is crucial to the fullengagement of individuals and to thecapacities of the organization for fluid andeffective transformation.

Thus, approaching program evaluation andstrategic planning from an appreciativeperspective can help to increase stakeholderinvestment and utilization.


7/20

Compare ApproachesEvaluative Questions

What are the big problemsin this organization?

Why have systems andprocedures not worked?

Deficit Problems

Low morale

Lack of Commitment

Appreciative Questions

Under what circumstances isthis organization mosteffective?

What systems and proceduresare most effective?

Affirmative TopicsMoments of high enthusiasm

Creating and sustainingpositive energy


8/20


9/20

4-D Cycle

Source: MacCoy & Engman (2006, October).Appreciative Inquiry in Evaluation. Presentation given at

UKES/EES Joint Conference, London, UK

DiscoveryWhat gives life?

(The best of what is)

Appreciating

Discovery

What gives life?(The best of what is)

Appreciating

Positive

Core

DreamWhat might be?

(What is the world calling for)

Envisioning Results

Dream

What might be?

(What is the world calling for)

Envisioning Results

Design

What should be--the ideal?

Co-constructing

Design

What should be--the ideal?

Co-constructing

DestinyHow to empower, learn,

and adjust/improvise?

Sustaining

Destiny

How to empower, learn,

and adjust/improvise?

Sustaining


10/20


11/20


12/20

I understand it.

I like it

How do I do it?


13/20

AI DemoGoal:Develop a series of three to five topics that

have the greatest potential to make COAthe most effective, most energizing, andmost fun organization it could possiblybe?

We will walk through Phases 1 & 2 of theAppreciative Processes


14/20

Phase 1: AppreciateIdentify the best of what is:Paired interviews

Core questions:Best or peak experience

Values

WishesShare stories in groups of 6-8

Identify themes


15/20

Phase 2: DreamIdentifying images of a desirable futureSmall groups envision a possible future

state

What will the program/organization look

like 3, 5, 10 years from now?

Visions shared in words and/or visual

images

Groups share their vision and images


16/20

Phase 3: DesignTranslating the vision into actionable

statements

Develop provocative propositions or

possibility statements for themes fromstories and visions

Stretch the imagination, go beyond theobvious

Represent the organizations socialarchitecture (culture, leadership, policies,business processes, communication

systems, strategy, relationships,


17/20

Phase 4: DestinyMaking the provocative propositionsbecome reality

Participants select those propositions

they wish to work on

Monitor, evaluate and celebrate progress

Keep the conversations going


18/20

Other uses of AIMission Statement/Vision Development

Strategic Planning

Organizational/System RedesignProcess & Service Enhancement

Improvement Initiatives

Source: Appreciative Inquiry An Overview by Kendy Rossi


19/20


20/20

Documents

Appreciative Inquiry Wipro 2012