Haryana Tourism Corporation LimitedSCO 17-19, Sector 17-B, Chandigarh-160017

Tel : 0172-2702955-56Email : haryanatourism@gmail.com

Appointment of Channel Partner

Haryana Tourism invites sealed Tenders fromCompanies/Firms for “Appointment of ChannelPartner” for Haryana Tourism. The earnest moneyamounting to Rs. 25,000/- must be submitted inshape of Bank Draft prepared in favour of theManaging Director, Haryana Tourism Corporationpayable at Chandigarh. The bid document can vecollected from the Office of Haryana TourismCorporation address mentioned above ordownloaded from the website of Haryana Tourismi.e. www.haryanatourism.gov.in. Sealed bids mustbe submitted latest by 5th January, 2016 upto12.30 P.M. at above mentioned address. MD/HTCreserves the right to reject any/all bids withoutassigning any reason.

Issued byDirector General Tourism, Haryana

Invitation of Technical and Financial Bids from HotelChannel Managers for Integration of Tourist Resorts of

Haryana Tourism

Scope of Work:

Haryana Tourism Corporation is a State Govt. undertaking andrunning 43 Tourist Resorts. The booking of these resorts is donethrough an online booking engine which has been developed byNIC and hosted on NIC server. The data of HTC, number of rooms,type of rooms, room tariffs, package details etc. is stored in asingle database and bookings are done in this system by allstakeholders; (Customers, HTC Resort Users, HTC Booking Offices,Authorized Paid Agents etc.). The online centralized live roominventory of these tourist resorts is to be integrated with thesystem of channel manager for further distribution to online andoffline Travel /Web Agents for online booking.Submission and Opening of Bids :Date and Time of opening of Technical Bid : 5th Jan, 2015 at2:00 PMDate and Time of opening of Financial Bid : After Opening of

Technical BidVenue for Submission and

opening of bidsManaging DirectorHaryana Tourism Corporation SCO17-19,Sector 17-B, Chandigarh-160017

Earnest Money:An earnest money amounting to Rs. 25,000/- must be paid inshape of bank draft issued by any Nationalized Bank in favour ofManaging Director, Haryana Tourism Corporation and payable atChandigarh. The bids without earnest money will not beconsidered.Terms and Conditions:

1. The bidders in their own interest are requested to visit thewebsite of HTC (www.haryanatourism.gov.in) to have acomplete idea and understanding of various properties ofHTC as well as of online booking engine before submittingbids. Any negligence/ excuses on this part will not beaccepted at later stage.

2. The bid document can be downloaded from our websitehttp://www.haryanatourism.gov.in and submit the completedocument in prescribed format only.

3. The bids must be submitted in two parts i.e. Technical bid(Part A) and Financial bid (Part B). All documents andenclosures, except Form –B ( financial bid) and bank draftfor EMD , should be submitted in a sealed envelope

superscripted “Technical bid for hotel channelmanager/Partner Integration of Haryana Tourism properties”

4. The financial bid must be submitted in prescribed Form –B ina separate sealed envelope superscripted “Financial bid forhotel channel manager/Partner for integration of HTCproperties”.

5. The technical bids will be opened first. The financial bids ofonly those bidders will be opened whose technical bids foundto be complete and satisfactory.

6. The bids will be opened on scheduled date time and venueby a committee of HTC officers in the presence of therepresentatives of the companies who want to remainpresent at the time of opening.

7. Bids can be submitted in the office of Managing Director,Haryana Tourism Corporation, SCO 17-19, Sector 17-B,Chandigarh-160017 either in person or by registered/ speedpost so as to reach his office on or before 5th Jan, 2016 at12:30 PM

8. After submission of bids, it will be implied that the bidder hasfully understood the scope and terms & conditions of thework.

9. The channel manager company will extend all technicalsupport in integration process with National InformaticsCentre, Haryana.

10.After integration, the channel manager company willdistribute live inventory of HTC properties to onlineTravel/Web Agents for online booking.

11.The inventory will be shared only with those online travelagents that will be authorized by HTC.

12.Any changes in room inventory, room type, room tariff etc,shall be automatically updated in the system of channelmanager automatically on real time basis

13.Channel manager/Partner company shall ensure the fullproof security to prevent hacking, subversion andmanipulation of the data pertaining to HTC and itscustomers.

14.Selected Channel Manager Company will enter into anagreement with HTC for integration of HTC room inventoryand its distribution to OTAs. The agreement will remain validfor a period of one year that can be further extendeddepending on the performance of the channel manager onthe sole discretion of HTC and extend yearly.

15.Channel Manager Company shall not do or cause to be doneany act or omission that may have the result of damaging,endangering or diluting the right or goodwill of HTC.

16.The successful party will submit a bank guaranteeamounting to Rs. 1,00,000/-. (Rupees One Lac only) issuedby any Nationalised Bank. This bank guarantee must bedeposited with HTC at the time of entering into the

agreement. HTC will be at liberty to realize the amount ofbank guarantee to set off any loss caused by any act ofchannel Manager Company. The amount deposited bychannel Manager Company on account of EMD will berefunded after integration process is completed.

17.Channel Manager Company will provide easy online interfaceto HTC alongwith login credentials to manage its account onthe system of channel manager.

18.The HTC will be at its sole discretion to enable or disable anyhotel or room any time on the system of channel manager.

19.After completion of integration process, channel managercompany will provide necessary trainings to HTC staff tohandle channel manager software.

20.Licensing fee on any software or service, if required, shall beinclusive.

21.Each page of tender documents and enclosures must be dulysigned and stamped as a token of acceptance of tenderconditions.

22.Authority letter of channel manager company in favour ofthe person authorized to sign technical & financial bid andother required documents must be enclosed with thetechnical bid.

23.The channel manager company will arrange to provide allonline reports to HTC as required from time to time.

24.The price bids must be submitted in the enclosed bid formatonly.

25.Tender submitted without specified EMD amount shall beliable for rejection.Tender submitted not in accordance withthe guidelines and or with counter conditions will be liable forrejection.

26.All prices must be quoted inclusive of all taxes and servicecharges.

27.Prices should be quoted for live inventory integration withHTC existing booking engine. No additional fee will be paidfor any increase in room inventory during the contractperiod.

28.HTC decision on acceptance /rejection shall be final withoutassigning any reason thereof.

Signature of the Bidder with Stamp

Form - ATechnical Bid

S. No Particulars1. Name of Channel Manager Company

2. Complete Address of Registered Office

3. Telephone Numbers, Email ID andWebsite

4. Status of the company(whether firm/ partnership firm/company / other, please specify )

Enclose Copy

5. Name, addresses and contact numbersof top 3 directors/ promoters of the

company

6. Name and address of bank and accountnumber of the company

7. Company authority letter in favour ofthe person authorized to sign technical

& financial bid and other requireddocuments

Please enclose

8. List of online travel agents associatedwith Channel Manager/Partner

Please enclose

9. Certification by top online travel agentsto the effect that they are integratedwith system of the channel managerand will show HTC properties on their

system for online booking

Please enclose

10. Available Technical Manpower. Please enclose11. Product Certifications like IT Security,

ISO/ CMM etc.Please enclose

certificationproofs

12. List of govt. clients, if any, with asupport of proof like copies of work

orders/ agreements alongwithcertificate of satisfactory job

performance by the Govt. agency.

Please enclose

Note :1. All the Columns of Technical Bid needs to filled.2. For Technical Qualifications bidders should qualify all the

conditions mentioned from 7 to 11 in Technical Bid.

Signatures of bidder with sealName & Designation :

Form – BFinancial Bid

S. No. Particulars Amount inFigures

Amount inWords

1. Annual Fee ofChannelManager/Partner

2. One timeintegration fee, ifany

3. Other servicesand charges(Please specify)

TotalWe certify that:

1. We agree to all terms and condition of HTC as specified in thisdocument.

2. All prices quoted above are inclusive of all taxes and other charges

Signatures of bidder with sealName and designation