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The TQM Journal Emerald Article: Applying the ISO 9001 process approach and service blueprint to hospital management systems Hsiang Ru Chen, Bor-Wen Cheng Article information: To cite this document: Hsiang Ru Chen, Bor-Wen Cheng, (2012),"Applying the ISO 9001 process approach and service blueprint to hospital management systems", The TQM Journal, Vol. 24 Iss: 5 pp. 418 - 432 Permanent link to this document: http://dx.doi.org/10.1108/17542731211261575 Downloaded on: 16-08-2012 References: This document contains references to 42 other documents To copy this document: [email protected] Access to this document was granted through an Emerald subscription provided by UNIVERSIDAD ADOLFO IBANEZ For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About E merald www.emeraldinsig ht.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download.

Applying the ISO 9001 Process Approach and Service Blueprint to Hospital Management Systems

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