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APPLYING LEAN TO IT MANAGEMENT
DANIEL BRESTON
What will be the next number in this series?
2, 4, 6, 8, 10,12, ?
By Mike Rother
SIMPLE QUESTION
What do you think of my answer?
2, 4, 6, 8, 10, 12, 3
By Mike Rother
HMMM!
Hey!
By Mike Rother
BUSINESS AS USUAL
IS THIS YOUR JOB?
• Year on year cost reduction • Reduce the time to deliver requests • Keep IT up as close to 100% as possible • Provide agility so the business can be competitive and compliant • Bring to the business ideas so they can create more money
(BYOD, Cloud, BIG Data, Social media,,,,,) • Develop staff • Talk to the customer • Budget reports, SLAs, monthly service metrics • Manage service provider partners • And more!
LEADERSHIP STYLES
From John Shook
From “Lead with Respect” by Michael and Freddy Balle
Continuous improvement by problem-solving at all levels
LEAN LEADERSHIP
Lean is a philosophy to create a highly effective organisation, continuously improving how this is done while learning together
WHAT IS LEAN?
Iterative Dev. End-User VOC Teams Bus. Ownership PM execution
Best Practices Framework – Strategy, Design, Transition, Operations, CSI ITIL
Agile Lean
LEAN IT
Customer Quality Value Streams Flow CPI Problem Solving Respect for People
Source: Mike Orzen & Associates, Inc. www.maorzen.com © AXELOS Limited 2014 All rights
Idea
Analysis
Development
Tes3ng
Bugfixes In Use
Waste
OH YEAH LEAN-‐ LOSE THE WASTE STUFF
From Liz Keogh
12 The elimination of waste is an outcome
WASTE LOSS IS NOT THE ONLY GOAL OF LEAN
By Mike Rother
STRATEGY TO CUSTOMER: VOICE
AM I BOTHERED?
Most people do not listen with the intent to understand. They listen with the intent to reply.
Stephen Covey
“SEE WITH YOUR FEET”
TAIICHI OHNO
People who can't understand numbers are useless. The gemba where numbers are not visible is also bad. However, people who only look at the numbers are the worst of all.
"Just-in-time means that customer delight is directly transmitted to those who are making the product.”
THE NEW PDCA
From Mike Rother
Traffic lights Kanban CMDB
Library of Knowledge Daily assessment Go and See to prove it
GRASP THE SITUATION
I KNOW WHAT I AM CONTRIBUTING
LEANIT IN ACTION
Cross functional collaboration between business & delivery
Acceptance driven delivery process
Rapid incremental creation ready to deploy
Release tied to business not IT constraints
Copyright©2014 Poppendieck.LLC
ACQUIRE PERFORMANCE
DE
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LIV
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PE
RM
IT T
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FOR
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HA
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PR
OD
UC
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PR
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UC
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LIFE
CY
CLE
M
AN
AG
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T
SE
RV
ICE
LE
VE
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AM
EW
OR
K
SPECIFY
Courtesy Virtual Clarity
DEMAND 2 DELIVER LIFECYCLE
IUMRING TQ GQNGIUSIQNS
By Mike Rother
WHAT DOES THIS READ AS?
IUMRING TQ GQNGIUSIQNS
Our brain automatically fills in blanks, instead of saying to us “Sorry, I don’t know yet”
By Mike Rother
OOPS! J
WHERE TO LEARN MORE
