Applications624 Offering

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Tivoli ® Composite Application Manager for Applications Version 6.2.4

Offering Guide

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Tivoli ® Composite Application Manager for Applications Version 6.2.4

Offering Guide

SC23-9754-05


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NoteBefore using this information and the product it supports, read the information in “Notices” on page 21.

This edition applies to version 6, release 2, modification 4 of IBM Tivoli Composite Application Manager forApplications (product number 5724-V09) and to all subsequent releases and modifications until otherwise indicatedin new editions.

© Copyright IBM Corporation 2008, 2010.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.


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iv IBM Tivoli Composite Application Manager for Applications: Offering Guide


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Figures

1. Architecture of the monitoring environment 62. Integrating Tivoli event management and

business service management into theenvironment . . . . . . . . . . . . 7

3. Typical agent installation . . . . . . . . 114. VMware VI agent installation . . . . . . 12

© Copyright IBM Corp. 2008, 2010 v


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vi IBM Tivoli Composite Application Manager for Applications: Offering Guide


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Chapter 1. Introduction

The IBM® Tivoli® Composite Application Manager (ITCAM) for Applicationsoffering includes multiple component products. This document provides an

overview of the component products and the installation process to help youdetermine which products you need to download, install, and configure.

See Table 2 on page 10 for the version of IBM Tivoli Monitoring that is required forthe individual agent components.

If you download the component products from Passport Advantage®, follow theinstructions in the download document at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/DownloadDocument_itcamforapplications624.htm

The ITCAM for Applications offering is a package of component products thatmonitor and manage systems, application servers, and database servers; trackavailability and performance; and provide reports, in a browser-based graphicaluser interface, to track trends and troubleshoot problems. The user interface alsooffers expert advice on alerts and corrective actions.

IT operations and administrators can use ITCAM for Applications to maintain highperformance and availability levels for composite applications and services. Byusing the ITCAM for Applications consolidated set of tools, IT organizations canoptimize service levels and contain costs on critical application resources across theenterprise.

Contents of the offering

This offering simplifies the IBM Tivoli Composite Application Manager portfolioand creates a single product to solve your application management needs. Ratherthan having to determine your exact needs before purchasing, you can buy a singlelicense that allows you to use any three (3 Pack) or all (Full Pack) applicationmanagement technologies (agents) in this offering.

Before you install any of the agents in this offering, you must install IBM TivoliMonitoring, which is the prerequisite software. See Table 2 on page 10 for theversion of IBM Tivoli Monitoring that is required for the individual agentcomponents.

IBM Tivoli Composite Application Manager Agent for DB2® Version 6.2.2 fixpack 1 Provides intelligent monitoring and management of DB2 database servers.

Views show key metrics that are unique to each application, including buffer hits, connections used, thread activity, deadlocks, and contention.

IBM Tivoli Composite Application Manager Agent for HTTP Servers Version7.1 Ensures the availability and performance of critical business applications

and services by comprehensively monitoring the health and performanceof the HTTP server. The agent proactively alerts administrators of healthand performance problems, provides real-time metrics for problemdiagnosis, and collects historical metrics for reporting and capacitytrending.

© Copyright IBM Corp. 2008, 2010 1

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This version replaces the ITCAM for Web Resources: Web Servers Agent inIBM Tivoli Composite Application Manager for Web Resources Version 6.2Fix Pack 4.

IBM Tivoli Composite Application Manager Agent for J2EE Version 6.2.0.4Ensures the availability and performance of critical business applicationsand services by comprehensively monitoring the health and performance

of the underlying J2EE application server. The agent proactively alertsadministrators of health and performance problems, provides real-timemetrics for problem diagnosis, and collects historical metrics for reportingand capacity trending.

This version is the same as the ITCAM for Web Resources: J2EE Agent inIBM Tivoli Composite Application Manager for Web Resources Version 6.2Fix Pack 4.

IBM Tivoli Composite Application Manager Agent for Lotus ® Domino® Version6.2.1 Provides secure monitoring and management of Lotus Domino servers,

helping to optimize the performance of the Lotus Domino application. Theprovided functionality uses best-practice models that focus on serveravailability, database management, mail routing, replication, server

processes, and server health. delete intelliwatch when confirmIBM Tivoli Composite Application Manager Agent for Lotus Sametime® Version6.2.4 Provides monitoring capabilities for Lotus Sametime community servers.

The agent monitors server status, the availability of Sametime serverprocesses, service port connectivity, statistics data, and the configuration of community service clustering. The agent also provides function tests forlogin, awareness, and instant messaging.

This agent is new for the ITCAM for Applications V6.2.4 release.

IBM Tivoli Composite Application Manager Agent for PeopleSoft EnterpriseApplication Domain V6.2.1 fix pack 1

Monitors the availability, health, and performance of the following

PeopleSoft Enterprise resources: PeopleSoft Application Domain, clientconnections, Tuxedo, Domain-wide view of Process Schedulers, andApplication Domain and Tuxedo logs.

IBM Tivoli Composite Application Manager Agent for PeopleSoft EnterpriseProcess Scheduler V6.2.1 fix pack 1

Monitors the availability, health, and performance of the followingPeopleSoft Enterprise resources: Process (Batch) Scheduler, Tuxedo,individual Batch Process status, and Process Scheduler and Tuxedo Logs.

IBM Tivoli Composite Application Manager Agent for Sybase ASE Version 6.2Provides intelligent monitoring and management of Sybase servers. Viewsshow key metrics that are unique to each application, including buffer hits,connections used, thread activity, deadlocks, and contention.

IBM Tivoli Composite Application Manager Agent for Siebel CRM Version 6.2.4Monitors the availability and health of the following Siebel CRM resources:components, tasks, user sessions, logs, and statistics. The Siebel agent alsoprovides the ability to perform basic actions with Siebel CRM.

This version replaces IBM Tivoli Monitoring for Applications Version 6.1:Siebel Agent.

IBM Tivoli Composite Application Manager Agent for WebSphere® ApplicationsVersion 7.1

Ensures the availability and performance of critical business applications

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and services by comprehensively monitoring the health and performanceof WebSphere application resources. The agent proactively alertsadministrators of health and performance problems, provides real-timemetrics for problem diagnosis, and collects historical metrics for reportingand capacity trending.

IBM Tivoli Composite Application Manager Agent for WebSphere Message

Broker Version 7.0.1Provides a monitoring and management tool with the means to verify,analyze, and tune message broker topologies that are associated withWebSphere Message Broker products.

IBM Tivoli Composite Application Manager Agent for WebSphere MQ Version7.0.1 Provides comprehensive, proactive monitoring and management

capabilities for IBM WebSphere MQ. The agent helps monitor the status of key components such as queues, queue managers, channels, and messageflows; helps identify problems in real time; and helps deliver quickproblem resolution through local correlation, root cause analysis, andcorrective actions.

IBM Tivoli Composite Application Manager Agent for WebSphere MQ File

Transfer Edition Version 7.0.1Monitors the activity in WebSphere MQ File Transfer Edition networks thatare defined by coordination queue managers. This agent can be installedeither locally or remotely to a coordination queue manager. The agentmonitors status of the WebSphere MQ File Transfer Edition agent, filetransfer status, transfer message logs, and other items.

This agent is new for the ITCAM for Applications V6.2.4 release.

IBM Tivoli Composite Application Manager Configuration Agent for WebSphereVersion 7.0.1

Simplifies the tasks of defining your configuration of WebSphere MQ. Youcan use ITCAM configuration agent for WebSphere MQ to manage yourWebSphere MQ network from a single point of control, see how your

WebSphere MQ queue managers and resources are related by viewing ahierarchical representation of your entire network, and group relatedWebSphere MQ resources together in ways that reflect the

business-oriented relationships between them and the logical structure of your enterprise.

IBM Tivoli Composite Application Manager Extended Agent for OracleDatabase Version 6.3.1

Provides intelligent monitoring and management of Oracle databaseservers, Oracle Real Application Clusters (RAC) database servers,Automated Storage Management (ASM) software, and Oracle Data Guard.Views show key metrics that are unique to each application, including

buffer hits, connections used, thread activity, deadlocks, and contention.

This version replaces the IBM Tivoli Composite Application ManagerExtended Agent for Oracle Database Version 6.3.

IBM Tivoli Monitoring for Applications Version 6.2: mySAP AgentMonitors the SAP environment. The monitoring agent offers a central pointof management for gathering the information that you need to detectproblems early and to take steps to prevent them from recurring. It enableseffective systems management across SAP releases, applications, andcomponents and the underlying databases, operating systems, and externalinterfaces. You can easily collect and analyze critical information about theSAP enterprise.

Chapter 1. Introduction 3


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IBM Tivoli Monitoring for Virtual Servers Version 6.2.2Centrally monitors server virtualization, consolidation, resourceperformance, and availability at the enterprise level. Tivoli Monitoring forVirtual Servers provides an automated solution based on best practices formonitoring Citrix Access Suite, VMware ESX, and NetApp Storage.

IBM Tivoli Monitoring Version 6.2.2 fix pack 2

Monitors and manages system and network applications on a variety of operating systems, tracks the availability and performance of yourenterprise system, and provides reports to track trends and troubleshootproblems. Tivoli Monitoring also provides the following components thatconsolidate, distribute, store, and display data for the monitoring agentsand that are shared by all component products in this offering:

v Tivoli Enterprise Portal browser and desktop clients

v Tivoli Enterprise Portal Server

v Tivoli Enterprise Monitoring Server

v Tivoli Data Warehouse

See the IBM Tivoli Monitoring documentation at http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.2fp2/welcome.htm for descriptions of what is new inthe V6.2.2 fix pack 2.

New in this release

For version 6.2.4 of the ITCAM for Applications, the following enhancements have been made since version 6.2.3:

v Added the following agent:

– IBM Tivoli Composite Application Manager Agent for Lotus SametimeVersion 6.2.4.

– IBM Tivoli Composite Application Manager Agent for WebSphere MQ FileTransfer Edition Version 7.0.1

v Updated the following agents:

– IBM Tivoli Composite Application Manager Agent for Siebel CRM Version6.2.4

– IBM Tivoli Composite Application Manager Extended Agent for OracleDatabase Version 6.3.1

– IBM Tivoli Monitoring for Virtual Servers Version 6.2.2

v Requires IBM Tivoli Monitoring Version 6.2.2 fix pack 2.

Sources of information

This publication provides basic information in summary form.

Information center for this offeringFor detailed information about the component products, including installationinstructions, see the product-specific information in the IBM Tivoli CompositeApplication Manager for Applications Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm.


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IBM Software Support overviewCustomers who are entitled to IBM Software Support should use the IBM SoftwareSupport Handbook to address all questions related to IBM Software Support.

In general, customers in the United States can open a Service Request or a ProblemManagement Record (PMR) electronically using IBM online Service Request Tools

or by calling 1-800-IBM-SERV for voice support. Customers outside the UnitedStates can also use IBM online Service Request Tools or can call the IBM number intheir country for voice support. The IBM Software Support Handbook containscontact information, phone numbers, information about IBM online ServiceRequest Tools, and other IBM Software Support information.

When submitting PMRs for IBM Tivoli Composite Application Manager forApplications Version 6.2.4 (5724-V09), use component ID (compid) 5724V0900. Thecompid can be different if you know the problem area or failing component.

Review the IBM product support pages to find solutions to known problems. Thismethod is a quick way to get answers to your questions.

Before you contact IBM Software Support, be sure to review the followinginformation:

v Review documentation, especially the IBM Tivoli Monitoring: ProblemDetermination Guide in the IBM Tivoli Composite Application Manager forApplications Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm.

v Search the online support pages, especially the Tivoli Monitoring Version 6Support page at http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliMonitoringV6.html.

v Review the MustGather documents for different components to determine whatto gather, especially the IBM Tivoli Monitoring Version 6 MustGather documentfor all Tivoli Monitoring Version 6 components at http://www.ibm.com/

support/docview.wss?rs=2366&uid=swg21266383.v See “Support information,” on page 19.

Architecture

IBM Tivoli Composite Application Manager for Applications helps you manageserver and middleware components (including operating systems, applicationservers, database servers, messaging servers, Lotus Domino servers, Web servers,

J2EE servers, and Lotus Sametime servers), even in virtualized environments.

Figure 1 on page 6 illustrates the architecture of the monitoring environment afterthe following monitoring components are installed:

v

Tivoli Data Warehousev Tivoli Enterprise Portal browser and desktop clients


v The hub Tivoli Enterprise Monitoring Server

v The remote Tivoli Enterprise Monitoring Servers

v The following monitoring agents:

– HTTP Server agent

– J2EE agent

– DB2 agent


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– Lotus Domino agent

– Lotus Sametime agent

– Operating system agents

– Oracle Database Extended agent

– PeopleSoft agents

– SAP agent

– Siebel agent

– Sybase ASE agent

– Virtual Servers agents: Citrix, VMware VI, NetApp Storage

– WebSphere Applications agent

– WebSphere Message Broker agent

– WebSphere MQ agent

– WebSphere MQ Configuration agent

– WebSphere MQ File Transfer Edition monitoring agent

Figure 2 on page 7 illustrates the optional integration of the Tivoli eventmanagement and business service management products into the monitoringenvironment. In Figure 2 on page 7 the box labeled “Tivoli MonitoringInfrastructure” represents everything in Figure 1 except for the monitoring agents.

Tivoli EnterprisePortal Server

Tivoli DataWarehouse

Tivoli EnterprisePortal

desktop client

Tivoli EnterprisePortal

browser client

Monitoringagents

Monitoringagents

Hub Tivoli EnterpriseMonitoring Server

RemoteTivoli Enterprise

Monitoring Server

RemoteTivoli Enterprise

Monitoring Server

DB2,MSSQL,

or

Oracle

DB2

or MSSQL

Figure 1. Architecture of the monitoring environment



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If you are using the IBM Tivoli Enterprise Console ® or IBM TivoliNetcool/OMNIbus products, in addition to IBM Tivoli Monitoring, to manageevents in your enterprise, you can integrate and manage events from a singleconsole. The event synchronization component sends updates to situation eventsthat are forwarded to a Tivoli Enterprise Console event server or aNetcool/OMNIbus Objectserver back to the monitoring server.

For information about how to design your network firewall in relation to your IBMTivoli Monitoring environment, see Appendix C, “Firewalls,” of the IBM Tivoli

Monitoring: Installation and Setup Guide in the IBM Tivoli Composite ApplicationManager for Applications Information Center at http://publib.boulder.ibm.com/

infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm.

TivoliNetcool/OMNIbus

TivoliEnterprise Console

Tivoli BusinessService Manager

Tivoli Event Integrationevent synchronization

Tivoli Monitoringinfrastructure

Monitoring agents

J2EE

agent

WebSphere

Applications

agent

Operating system

agents

SAP agent

DB2

agent

Lotus Domino

agent

WebSphere

Message Broker

agent

PeopleSoft

agents

Oracle Database

Extended agent

HTTP

agent

Lotus Sametime

agent

WebSphere MQ

File Transfer Edition

monitoring agent

Siebel agent

Sybase ASE

agent

Virtual Servers

agents

WebSphere MQ

Configuration agent

WebSphere MQ

agent

Figure 2. Integrating Tivoli event management and business service management into the environment


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Chapter 2. Planning your installation

Before you install the component products, read the following sections to plan theinstallation.

Which component products to install

Table 2 on page 10 lists which component products you should install based on thesoftware that you want to monitor. For more specific information about thesoftware that the included agents can monitor, see the agent-specific Prerequisitesinformation in the IBM Tivoli Composite Application Manager for ApplicationsInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm according to Table 4 on page 15.

Before you install any of the agents listed in Table 2 on page 10, you must installIBM Tivoli Monitoring Version 6.2.2 (the minimum required level is V6.2 Fix Pack

1), which is the prerequisite software. IBM Tivoli Monitoring includes not only thefollowing components that are shared by all component products in this offering but also the agents that are listed in Table 1:

v Tivoli Enterprise Portal browser and desktop clients


v Tivoli Enterprise Monitoring Server

v Tivoli Data Warehouse

Table 1. Agents that are included with IBM Tivoli Monitoring

Agents included with Tivoli Monitoring Monitored resources

Operating system agents, including AIX® for System pagents, and agentless OS monitors:

v The agents that monitor Power virtualizedenvironments, such as the Hardware ManagementConsole (HMC), the Central Electronic Complex(CEC), the Virtual I/O Server (VIOS), and AIXPremium, are included with the base IBM TivoliMonitoring V6.2 and later product.

v The following agentless OS monitors are included withthe base IBM Tivoli Monitoring V6.2.1 product:

– Agentless Monitoring for AIX

– Agentless Monitoring for HP-UX

– Agentless Monitoring for Linux

– Agentless Monitoring for Solaris

– Agentless Monitoring for Windows

Operating systems, including:

v AIX

v HP-UX

v i5/OS®

v Linux

v Sun Solaris

v Windows

IBM Tivoli Universal Agent

IBM Tivoli Monitoring Agent Builder

Custom software




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Table 2. Determining the additional component products to install

Install this product:Which includes theseagents:

To monitor theseresources:

IBM TivoliMonitoring version

IBM Tivoli Composite ApplicationManager Agent for DB2 Version6.2.2 Fix Pack 1

v DB2 agent v IBM DB2 V6.2.2 Fix Pack 1 orlater

IBM Tivoli Composite ApplicationManager Agent for HTTP ServersVersion 7.1

v HTTP Servers agent v Web servers V6.2.2 Fix Pack 1

IBM Tivoli Composite ApplicationManager Agent for J2EE Version6.2.0.4

v J2EE agent v J2EE servers V6.2 Fix Pack 1 orlater

IBM Tivoli Composite ApplicationManager Agent for Lotus DominoVersion 6.2.1

v Lotus Domino agent v IBM Lotus Domino V6.2.1 Interim Fix 2or later

IBM Tivoli Composite ApplicationManager Agent for LotusSametime V6.2.4

v Lotus Sametime agent v Sametime communityserver

V6.2.2 Fix Pack 2 orlater

IBM Tivoli Composite ApplicationManager Agent for PeopleSoftEnterprise Application DomainV6.2.1 Fix Pack 1

v PeopleSoft EnterpriseApplication Domain agent

v PeopleSoft Enterprise– PeopleSoft

Application Domain

V6.2.1 Interim Fix 2or later

IBM Tivoli Composite ApplicationManager Agent for PeopleSoftlEnterprise Process SchedulerV6.2.1 Fix Pack 1

v PeopleSoft EnterpriseProcess Scheduler agent

v PeopleSoft Enterprise

– Process Scheduler

– Tuxedo

V6.2.1 Interim Fix 2or later

IBM Tivoli Composite ApplicationManager Agent for Siebel CRMVersion 6.2.4

v Siebel agent v Siebel CRM V6.2.2 Fix Pack 2 orlater

IBM Tivoli Composite ApplicationManager Agent for Sybase ASE

Version 6.2

v Sybase Server agent v Sybase Server V6.2 Fix Pack 1 orlater

IBM Tivoli Composite ApplicationManager Agent for WebSphereApplications Version 7.1

v WebSphere Applicationsagent

v IBM WebSpheresoftware

V6.2.2 Fix Pack 1

IBM Tivoli Composite ApplicationManager Agent for WebSphereMessage Broker Version 7.0.1

v WebSphere MessageBroker agent

v IBM WebSphereMessage Broker

V6.2.2 or later

IBM Tivoli Composite ApplicationManager Agent for WebSphereMQ Version 7.0.1

v WebSphere MQ agent v IBM WebSphere MQ V6.2.2 or later

IBM Tivoli Composite ApplicationManager Agent for WebSphere

MQ File Transfer Edition V7.0.1

v WebSphere MQ FileTransfer Editionmonitoring agent

v WebSphere MQ FileTransfer Edition


IBM Tivoli Composite ApplicationManager Configuration Agent forWebSphere MQ Version 7.0.1

v WebSphere MQConfiguration agent

v IBM WebSphere MQ V6.2.2 or later

IBM Tivoli Composite ApplicationManager Extended Agent forOracle Database Version 6.3.1

v Oracle Database Extendedagent

v Oracle RAC

v Oracle ASM

v Oracle Database

v Oracle Data Guard




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simplifies deployment of the VMware VI agent. A single VMware VI agent canremotely monitor many VMware ESX servers that are being managed by theVMware VirtualCenter. Optionally, the VMware VI agent can be configured tomonitor one or more VMware ESX servers remotely.

Hardware and software requirements

Table 3. Where to find hardware and software requirements for the component products

Information Location of information

Platform support for the most recentversion of each Tivoli product

http://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.html

IBM Tivoli Monitoring hardware andsoftware requirements

In the IBM Tivoli Composite Application Managerfor Applications Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm, see the "Hardware and softwarerequirements" section under "Preparing forinstallation" in the IBM Tivoli Monitoring Installationand Setup Guide.

Agent hardware and softwarerequirements

In the IBM Tivoli Composite Application Managerfor Applications Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm, see the agent-specific Prerequisitestopics.

Sizing the installation

The following resources can help you size the installation:

Operating system agentVMware VI Agent

VMwareVirtualCenter

VMwareESX Server

VMwareESX Server

VMware

ESX Servers

Figure 4. VMware VI agent installation


http://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.htmlhttp://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.htmlhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.htmlhttp://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.html


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v IBM Tivoli Monitoring Deployment Guide and IBM Tivoli Monitoring Installation andSetup Guide in the IBM Tivoli Composite Application Manager for ApplicationsInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm

v Tivoli Data Warehouse load projections spreadsheet in the IBM Tivoli OpenProcess Automation Library

Order of installation or upgrade

Install or upgrade the components in the following order:

1. Install IBM Tivoli Monitoring Version 6.2.2 fix pack 1, according to theinformation in the IBM Tivoli Monitoring Installation and Setup Guide in the IBMTivoli Composite Application Manager for Applications Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm. Follow the recommended upgradeorder for server components (such as Tivoli Enterprise Monitoring Server, TivoliEnterprise Portal Server, and Tivoli Data Warehouse).

2. Install the agent application support on the Tivoli Enterprise Monitoring Server,the Tivoli Enterprise Portal Server, and if you are using it, the Tivoli Enterprise

Portal desktop client. You can use the IBM Tivoli Monitoring images to installsupport files for the operating system agents. For all other types of agent, usethe agent image to install the support files.

3. Optionally, install the IBM Tivoli Monitoring V6.2.2 (or subsequent fix pack)operating system agent. The operating system agent is used to remotely install,configure, and upgrade other agents on the same server, you must install theoperating system agent first to remotely deploy other agents.

4. Install any other agents that you plan to use.

Chapter 2. Planning your installation 13

http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://www-01.ibm.com/software/brandcatalog/portal/opal/details?catalog.label=1TW10TM1Yhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://www-01.ibm.com/software/brandcatalog/portal/opal/details?catalog.label=1TW10TM1Yhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htmhttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm


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Chapter 3. Installing and configuring your monitoring agents

The IBM Tivoli Composite Application Manager for Applications InformationCenter is at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/

com.ibm.itcama.doc_6.2.4/welcome.htm.

Table 4. Location of agent installation and configuration information in the product information center

Product Agent Installation information Configuration information

IBM Tivoli CompositeApplication ManagerAgent for DB2 Version6.2.2 fix pack 1

DB2 agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Composite Application Manager Agent for DB2 User'sGuide

IBM Tivoli CompositeApplication ManagerAgent for HTTP ServersVersion 7.1

HTTP Servers agent IBM Tivoli Composite Application Manager Agent for HTTPServers Agent Installation and Configuration Guide

IBM Tivoli CompositeApplication ManagerAgent for J2EE Version6.2.0.4

J2EE agent IBM Tivoli Composite Application Manager Agent for J2EE DataCollector Installation and Configuration Guide V6.1.0.4

IBM Tivoli Composite Application Manager Agent for J2EEInstallation and Configuration Guide V6.2.0.4

IBM Tivoli CompositeApplication ManagerAgent for Lotus DominoVersion 6.2.1

Lotus Domino agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Composite Application Manager Agent for Lotus DominoUser's Guide

IBM Tivoli CompositeApplication ManagerAgent for LotusSametime Version 6.2.4

Lotus Sametime agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Composite Application Manager Agent for Lotus SametimeUser's Guide

IBM Tivoli CompositeApplication ManagerAgent for PeopleSoftEnterprise ApplicationDomain V6.2.1 fix pack1

PeopleSoft EnterpriseApplication Domainagent

IBM Tivoli Composite Application Manager Agent for PeopleSoft Enterprise Application Domain User'sGuide

IBM Tivoli Composite Application Manager Agent for PeopleSoftEnterprise Application DomainUser's Guide

IBM Tivoli CompositeApplication ManagerAgent for PeopleSoftEnterprise ProcessScheduler V6.2.1 fixpack 1

PeopleSoft EnterpriseProcess Scheduler agent

IBM Tivoli Composite Application Manager Agent for PeopleSoft EnterpriseProcess Scheduler User'sGuide

IBM Tivoli Composite Application Manager Agent for PeopleSoftEnterprise Process Scheduler User'sGuide

IBM Tivoli Composite

Application ManagerAgent for Siebel CRMVersion 6.2.4

Siebel agent IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Agent for Siebel CRMUser's Guide

IBM Tivoli CompositeApplication ManagerAgent for WebSphereApplications Version 7.1

WebSphere Applicationsagent

IBM Tivoli Composite Application Manager Agent for WebSphere Applications Installation and Configuration Guide V7.1




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Table 4. Location of agent installation and configuration information in the product information center (continued)

Product Agent Installation information Configuration information

IBM Tivoli CompositeApplication ManagerAgent for WebSphereMessage Broker Version7.0.1

WebSphere MessageBroker agent

Installation and Setup Guide for IBM Tivoli Composite Application Manager Agent for WebSphere MQ, Agent forWebSphere Message Broker,and Configuration Agent forWebSphere MQ

IBM Tivoli Composite Application Manager Agent for WebSphere Message Broker User's Guide

IBM Tivoli CompositeApplication ManagerAgent for WebSphereMQ Version 7.0.1

WebSphere MQ agent Installation and Setup Guide for IBM Tivoli Composite Application Manager Agent for WebSphere MQ, Agent forWebSphere Message Broker,and Configuration Agent forWebSphere MQ

IBM Tivoli Composite Application Manager Agent for WebSphere MQUser's Guide

IBM Tivoli CompositeApplication ManagerAgent for WebSphereMQ File TransferEdition Version 7.0.1

WebSphere MQ FileTransfer Editionmonitoring agent

IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Composite Application Manager Agent for WebSphere MQFile Transfer Edition User's Guide

IBM Tivoli CompositeApplication ManagerConfiguration Agent forWebSphere MQ Version7.0.1

WebSphere MQConfiguration agent

Installation and Setup Guide for IBM Tivoli Composite Application Manager Agent for WebSphere MQ, Agent forWebSphere Message Broker,and Configuration Agent forWebSphere MQ

IBM Tivoli Composite Application Manager Configuration Agent forWebSphere MQ User's Guide

IBM Tivoli CompositeApplication ManagerExtended Agent forOracle Database Version6.3.1

Oracle DatabaseExtended agent

IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Composite Application Manager Extended Agent forOracle Database User's Guide

IBM Tivoli Monitoringfor Applications Version6.2: mySAP Agent

SAP agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Monitoring for Applications: mySAP Agent User'sGuide

IBM Tivoli Monitoringfor Virtual ServersVersion 6.2.1

Citrix agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Monitoring for VirtualServers: Citrix Agent User's Guide

NetApp Storage agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Monitoring for VirtualServers Agent for NetApp StorageUser's Guide

VMware VI agent IBM Tivoli Monitoring:Installation and Setup Guide

IBM Tivoli Monitoring for VirtualServers Agent for VMware VI User's Guide



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Chapter 4. Integration among monitoring agents

A workspace is the fundamental user interface of the Tivoli Enterprise Portal.Through workspaces, you track the situations that monitor events in your

environment. You watch current conditions in your system in the bar charts, piecharts, and table views of the workspaces. You notice indicators or messages anddrill down in the workspace to specific events that have been triggered bysituations.

Links between workspaces give users a quick way to obtain another level of detailregarding events. For more comprehensive root cause analysis, the ITCAM agentsfor WebSphere Messaging contain integration with operating system agentsthrough workspace linking, as indicated in Table 5 and Table 6.

Table 5. Workspace linking that is available from WebSphere MQ Monitoring agent

workspaces

From this workspace: To this workspace:

WebSphere MQ Monitoring Agent Queue ManagerStatus

Tivoli Monitoring OS AgentSystem Overview

WebSphere MQ Monitoring Agent ApplicationConnections

Tivoli Monitoring OS AgentProcess Overview

WebSphere MQ Monitoring Agent Queue OpenHandle

Tivoli Monitoring OS AgentProcess Overview

Table 6. Workspace linking that is available from WebSphere Message Broker Monitoring

agent workspaces

From this workspace: To this workspace:

WebSphere Message Broker Monitoring AgentBroker Information

WebSphere MQ Monitoring Agent QueueManager Status

WebSphere Message Broker Monitoring AgentBroker Information

Tivoli Monitoring OS Agent SystemOverview

WebSphere Message Broker Monitoring AgentComponents


WebSphere Message Broker Monitoring AgentComponents


WebSphere Message Broker Monitoring AgentMessage Processing Node Information

WebSphere MQ Monitoring Agent QueueStatus

WebSphere Message Broker Monitoring AgentNeighbors


WebSphere Message Broker Monitoring AgentBroker Statistics


WebSphere Message Broker Monitoring AgentExecution Group Statistics




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Appendix. Support information

If you have a problem with your IBM software, you want to resolve it quickly. IBMprovides the following ways for you to obtain the support you need:

OnlineThe following sites contain troubleshooting information:

v Go to the IBM Software Support site at http://www.ibm.com/software/support/probsub.html and follow the instructions.

v Go to the IBM Tivoli Distributed Monitoring and ApplicationManagement Wiki at http://www.ibm.com/developerworks/wikis/display/tivolimonitoring/Home. Feel free to contribute to this wiki.

IBM Support AssistantThe IBM Support Assistant (ISA) is a free local software serviceabilityworkbench that helps you resolve questions and problems with IBMsoftware products. The ISA provides quick access to support-related

information and serviceability tools for problem determination. To installthe ISA software, go to http://www.ibm.com/software/support/isa,


http://www.ibm.com/software/support/probsub.htmlhttp://www.ibm.com/software/support/probsub.htmlhttp://www.ibm.com/developerworks/wikis/display/tivolimonitoring/Homehttp://www.ibm.com/developerworks/wikis/display/tivolimonitoring/Homehttp://www.ibm.com/software/support/isahttp://www.ibm.com/software/support/isahttp://www.ibm.com/developerworks/wikis/display/tivolimonitoring/Homehttp://www.ibm.com/developerworks/wikis/display/tivolimonitoring/Homehttp://www.ibm.com/software/support/probsub.htmlhttp://www.ibm.com/software/support/probsub.html


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IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purposeof enabling: (i) the exchange of information between independently createdprograms and other programs (including this one) and (ii) the mutual use of theinformation which has been exchanged, should contact:

IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions,including in some cases payment of a fee.

The licensed program described in this document and all licensed materialavailable for it are provided by IBM under terms of the IBM Customer Agreement,IBM International Program License Agreement or any equivalent agreement

between us.

Any performance data contained herein was determined in a controlledenvironment. Therefore, the results obtained in other operating environments mayvary significantly. Some measurements may have been made on development-levelsystems and there is no guarantee that these measurements will be the same ongenerally available systems. Furthermore, some measurement may have beenestimated through extrapolation. Actual results may vary. Users of this documentshould verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources.IBM has not tested those products and cannot confirm the accuracy of

performance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to thesuppliers of those products.

All statements regarding IBM's future direction or intent are subject to change orwithdrawal without notice, and represent goals and objectives only.

All IBM prices shown are IBM's suggested retail prices, are current and are subjectto change without notice. Dealer prices may vary.

This information is for planning purposes only. The information herein is subject tochange before the products described become available.

This information contains examples of data and reports used in daily businessoperations. To illustrate them as completely as possible, the examples include thenames of individuals, companies, brands, and products. All of these names arefictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.

COPYRIGHT LICENSE:

This information contains sample application programs in source language, whichillustrate programming techniques on various operating platforms. You may copy,modify, and distribute these sample programs in any form without payment to



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IBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operatingplatform for which the sample programs are written. These examples have not

been thoroughly tested under all conditions. IBM, therefore, cannot guarantee orimply reliability, serviceability, or function of these programs. You may copy,modify, and distribute these sample programs in any form without payment toIBM for the purposes of developing, using, marketing, or distributing application

programs conforming to IBM‘s application programming interfaces.

Each copy or any portion of these sample programs or any derivative work, mustinclude a copyright notice as follows:

© IBM 2009. Portions of this code are derived from IBM Corp. Sample Programs. ©Copyright IBM Corp. 2009. All rights reserved.

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Trademarks

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide.Other product and service names might be trademarks of IBM or other companies.A current list of IBM trademarks is available on the Web at Copyright andtrademark information.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the UnitedStates, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and othercountries.

Other company, product, and service names may be trademarks or service marksof others.

Notices 23

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