WELCOME

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Today’s Agenda

• Introduction

• Overview of the XARIOS Applications Suite

• Wrap Up

Who Are Xarios?

• UK Manufacturer With US Offices In Tempe AZ

• Develop Exclusively For The Mitel Product Line

– Desk Top Communications Productivity Tools

– CRM Telephony Enablement

– Interactive Voice Response & Custom Integrations

– Call Recording With Speech Analytics

Applications Suite

• Phone Manager

• Web Call Back

• Hot Desking

• Campaign Manager Progressive Dialer

• Call Recorder & Speech Analytics Search

• Professional Services

Application Server is the core of all Xariossolutions. Embedded in the Core applicationout of the box are the following:

• 250 Standard Phone ManagerClients

• Campaign Manager (Lite)• Night Mode Management• Multiple Message Notification• Time Synchronization• Alarm Notification• Auto Answer• SMS Messaging• Chat

WHAT IS PHONE MANAGER

• A desk top software client allowing its user complete control over all telephone related activities.

• Works in VMware, Citrix & Terminal Services environments

• Available when needed it comes with a Computer Telephone Integration tool

• Phone Manger provides for intuitive operation, detailed call history, Chat, Call Recorder and Automatic Call Look-Up integrations as well as centralized personal directories.

Three Levels

• Phone Manager – Standard

• Phone Manager – Professional

• Phone Manager - Team Leader

StandardOut Of The Box• Call Banner• Status Console• Highlight & Dial • Chat

• Quick Dial Directory

• Call Log

Jason W. KingUS Channel ManagerXarios CTI Software

801.647.6367 - Mobile480.398.8319 - DID

888.927.4671 - Main

Professional User/Team LeaderLet The Productivity Begin

• Button Tool Bar

• TAPI & CRM Plug-In’s

• Custom Macros

• Managerial Controls

Versions & Integrations

• We also offer optional Outlook Plug-in for Standard Phone Manager Users

• Advanced Plug-ins are also available as an addition for the Phone Manager Professional License. (e.g. Sage CRM, Microsoft NAV)

• Out of the box Phone Manager Professional Integrations

Web Callback• Web Call-Back provides a link

between individuals browsingyour website and thoseavailable within yourenterprise

• Visitors to a website canrequest a call back which isthen offered to availableindividuals via the PhoneManager Professional

PLEASE CALLXARIOS CHANNEL

MANAGER

801.647.6367

XARIOS HOTDESKING

From Any Mitel Telephone Set Receive Your

• Intercom Calls

• DID Calls

• Message Notification

When Logged In, Keep The Following

• Username

• Description

• Class of Service

• Station Speed Dial Bins

XARIOS Campaign ManagerA progressive dialing application

designed to provide teams with a complete solution for outbound power dialing.

• Light Weight, No Dedicated HW• Easy to Manage & Use• Remote Agents With IP Phones• Ultra High ROI• Does Not Require An Agent PC• No Additional Trunks Needed

Feature Summary• Integration to Mitel Business

Management & CSR Pro Software• Call Blending• Automatic Call Back Handling• Real-Time Call Status Displays• Disposition Calls via your Mitel Phone• Automatic/Manual Campaign

Importing• DNC List Management• Real-Time Supervisor Controls &

Statistics

Call Recording & Speech Analytics• Cost Effective

• Scalable to Multi-Site

• Familiar Interface

• Integrates to PM

• Secure

• Search & Playback• Status View• E-mail Recordings• Multiple User Profiles• Exclusion/Inclusion Lists• Call Tagging• Agent Scoring• PCI Compliant• In Progress Call Status

View/Monitoring• Advanced Speech Analytics

Features Summary

Professional ServicesCustom applications development for:

• Custom CRM• Screen Pop• IVR• Call Routing

• All Other Applications Integration

THANK YOU FOR YOUR TIME TODAY

Jason KingUS Channel Manager

480.398.8319jason@xarios.com