Application Transformation: Maximize Value of Your SaaS ... · Confidential –Oracle Internal/Restricted/Highly Restricted 12 Ability to deploy and run Oracle Apps Unlimited on Oracle

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Application Transformation:Maximize Value of Your SaaS and Apps InvestmentsBy Innovating with Oracle Cloud Platform

Ed ZouVP, Product Management, Oracle Cloud Platform@ed_zou

Jon HuangSr. Dir. Product Management, Oracle Cloud Platform@JonHuangORA

1/15/2019 Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Oracle Cloud

Platform as a Service

Infrastructure as a Service

Software as a Service

Data as a Service


Most Organizations Own Many SaaS and On-Prem Applications

4

Marketing & Sales

Commerce, CPQ, & Order Capture

Customer Service & Support

Enterprise Resource Planning

Human Capital Management

Talent Management

Supply Chain Management

Enterprise Performance Management

Social Relationship Management


Business Process Spans Multiple ApplicationsCX: Lead to Order to Cash

5

Manage RevenueUpdate account receivables, accounts payable…

Nurture ProspectsCreate individual sales campaigns

Manage OpportunitySales follows up on leads and marketing updated. Monitor customer service incidents

Manage and maintain accurate customer /product info across the business

Marketing Sales

Sales, Orders Back Office, Revenue

Configure QuoteConfigure products/services and create quote

Create OrderConvert quote into sales order

Create CampaignCreate marketing campaign

Segment LeadsScore leads and pass to sales

Marketing

Sales, Marketing, Service Sales, CPQ


Superior Experience Spans Multiple Channels & Apps

Why do your customers engage with you?

IDC's 2015 EXPERIENCES Survey: The Challenges and KeyFactors in Achieving Superior Customer Experiences

Online/Offline

Web

Mobile

Social

Other Channels

CX – CPQ

ERP – Billing

ERP – OM

CX – Service

Identity Mgmt

CX – POS System

CX – Sales

CX – Marketing

CX – Commerce

Social Media


The Oracle SolutionOracle Cloud Platform

7


Platform for Digital Transformation

8

Most comprehensive platform for digital transformation

Confidential – Oracle Internal

New Operating Models & Omni-Experiences

Distribution

Payments

New PartnersNew Business Models New Services

Develop & Deploy

Integrate & Extend

Secure & Manage

Publish & Engage

Analyze & Predict

ON-PREMISE CLOUD PEOPLE

CX/HCMERP/SCM/

EPM

Custom

PeopleSoft

JD Edwards Custom

E-Business Suite

HYBRID ENTERPRISE

SENSORS / THINGS

3rd Party/ISV


AI/ML in Platform

Confidential – Oracle Internal/Restricted/Highly Restricted 9

Integrated AI & ML

Application Development

App and Data Integration

Security and Management

Mobile and Bots

Analytics

Oracle Cloud Platform

Autonomous Services

Data Management

New Category of PaaS:

Automation beyond SaaS Based on Machine Learning

• Self learning chatbots

• Self defining integration flows

• Self completing processes

• Automated data discovery –recommended insights

• Self detecting usual user behavior


Analyst Consensus: Oracle Is a Cloud Platform Leader

10Confidential – Oracle Internal

Oracle Leadership in Gartner Magic Quadrants• Data Management Solutions for Analytics• Mobile App Development Platforms• Enterprise Integration Platform as a Service• Identity Governance and Administration• Access Management• Web Content Management

Oracle Leadership in Forrester Waves• Digital Process Automation Software• Database-As-A-Service• Mobile Development Platforms• Enterprise BI Platforms• Digital Experience Platforms• Digital Experience Development Platform


Oracle Cloud Platform: Robust Support for All SaaS & Hybrid

CX/HCMERP/SCM/EPM

PeopleSoft

JD Edwards

Custom

3rd Party

E-Business Suite

Applications Engagement

ConnectivityInsights

Oracle PaaS

3rd Party SaaS

CustomApplications


Applications Unlimited Re-Platform on IaaS & PaaS


Ability to deploy and run Oracle Apps Unlimited

on Oracle Cloud (IaaS, DBCS)

Hybrid cloud management – seamlessly

monitor & manage cloud and on-prem environments


New function or teche.g. Blockchain

New experiencee.g. Chatbot

Simpler & faster connectivity

Blended visual analytics

Additional security options

Co-Innovation with SaaS and PaaS


ERP Cloud

HCM Cloud

CX Cloud

SCM Cloud

EPM Cloud

Data Cloud

PaaS for

SaaS


Platform Capabilities

14

CONNECT SECUREEXTEND ANALYZEAccelerate connecting with on-premises applications, 3rd parties, data and processes

Extend SaaS by building new applications and new experiences to support unique business models

Detect and remediate unauthorized infiltration or malicious insider activity with continuous user behaviour monitoring

Blend external data with SaaS for an expanded view of your business

Simple Innovative Advanced Smart


PaaS for SaaS and Apps – Usage Patterns

15

Connect Patterns

Get data to/from apps faster with accuracy and

visibility

Automate manual processes across apps

Extend Patterns

Meet unique requirements with SaaS

Deliver modern user experience

Leverage new technologies to improve efficiency

Secure Patterns

Detect and prevent malicious user behavior

Accurate, faster response to audit and compliance

Analyze Patterns

Reporting, insight across data inside/outside SaaS

Self service data visualization for business

users

Connect Oracle SaaS with 3rd party SaaS and on-prem

apps


HCM Employee Connect: Modernizing Self Service Experience

Expenses –ERP Cloud

Job Openings – Taleo

Team Info –HCM Cloud

SSO Integration

HCM/Taleo/ ERP Combo

Oracle Confidential - Internal 16


Connect Patterns

17

Areas of Interests

Data migration between on-

prem and SaaS

e.g. moving EBS/PSFT/JDE data to

ERP Cloud

Data exchange between

multiple apps

e.g. customer records from sales into service

in real time

Data feeds in batch from 3rd

party

e.g. monthly invoices from suppliers

Manual entry of data from one app to another

e.g. manual entry of orders into ERP

Get data to/from SaaS faster with accuracy and visibility

Automate manual processes across apps

Connect Oracle SaaS with 3rd party SaaS and on-prem apps

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |

Turnkey recipe-style integrations

CLOUDPLATFORM TO CONNECT EASILY

50+ pre-built adapters and flows for CX, HCM and ERP integrations

Point-and-Click interface for non developers

ML-based Yelp like ratings and recommendations for faster mappings

Intelligent data profiling to auto populate data catalogs and warehouses

ML-based smarter process automation

18

Oracle Recommends™

CONNECT

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ENTERPRISE CONNECTIVITY IN ORACLE INTEGRATION CLOUDER

P C

on

nec

tivi

ty

Enterprise Edition Business Edition

*TALEO EEHCM CLOUD

SAP SUCCESSFACTORS*PEOPLESOFT WORKDAY

TALEO BE

HC

M C

on

nec

tivi

ty

CX

Co

nn

ecti

vity

On

-Pre

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on

nec

tivi

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SAPSIEBELE-BUSINESS SUITE JD EDWARDS

MICROSOFT SQL SERVERORACLE DATABASE MY SQL DB IBM DB2

Tech

no

logy

Co

nn

ecti

vity

* Connectivity through our technology adapters

NETSUITEERP CLOUD J D EDWARDSE-BUSINESS SUITE SAP

EPM CLOUD UTILTIES CLOUD LOGISTICS CLOUD SAP ARIBA SAP CONCUR

SERVICENOW

COMMERCE CLOUDSALES CLOUD SERVICE CLOUDCPQ CLOUD ELOQUA

RESPONSYS FIELD SERVICE CLOUD POLICY AUTOMATION SALESFORCE.COM

SOAP

REST

JMS

AQ

FTP

MESSAGING CLOUD

FILE


Expense entry by

employee

Integration connects HR/Finance to

external payroll and banking

Machine learning approves

Flags process approval

exceptions

Employee reimbursed,exceptions managed

99% of submissions no longer require

manual intervention

20

SELF-LEARNING PROCESS AUTOMATION FOR FINANCE

CONNECT



Step 2

Data-driven processes create an optimized business

Transformational BenefitPosition GE as the Leader in the Industrial Internetby using data to transform in-house processes.

GE

ERP: Consolidate many disparate systems to eliminate cost and complexities. Closing the books faster with real time data and analytics

Integration Cloud: 50 integrations in 18 weeks bringing estimated savings of $1.1M

Step 1Their Journey

21


Redefining Retail with Oracle SaaS and PaaS

Transformational BenefitAs the online retail subscription company, Stitchfix, began growing rapidly, they realized their Quickbooks system could no longer support them. They chose Oracle ERP Cloud as an agile and scalable solution for core business operations and implemented Oracle Integration Cloud for end-to-end integrations.

STITCHFIX

Their Journey

ERP: Reduce resources required for data extraction and preparation 25% through automation

Integration Cloud: Integrate Oracle ERP with Workday, Anaplan and ADP, saving 8+months in testing and launching

Step 1 Step 2

https://video.oracle.com/detail/video/5720230041001


Extend Patterns

23

Areas of Interests

Required function not in SaaS or on

roadmap

e.g. stock option grant application for HCM

Voice/chatbot and content experience

across apps

e.g. bots with knowledge of HR, expenses, calendaring

and weather

Automated processes

spanning apps

e.g. rebate management & claims across departments

Using blockchain, IOT to improve

efficiency

e.g. blockchain for supply chain management

Meet unique requirements with SaaS

Deliver modern user experience

Leverage new technologies to improve efficiency

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CLOUDPLATFORM FOR EXTENDING:PROCUREMENT BOT

Invoice Portal

EXTEND

Customer / employee experience analytics

Extend SaaS with custom web and mobile apps, business logic

Conversational AI / chatbot extensions for seamless bot-to-human hand-off

Omni-channel content delivery

Rapid, visual development of sites

Leverage Blockchain to extend enterprise boundaries


Copyright © 2017, Oracle and/or its affiliates. All rights reserved.

Key Visual Extension CapabilitiesFaster Time to Value with Low Code

25

Design human workflows

Compose web & mobile

applications

Configure chatbot channels

& dialog flows

Design content-rich experiences

VisualTooling

Process Application

Chatbot Sites


Using Cloud to Connect to the Future BAJAJ ELECTRICALS

Transformational BenefitBajaj Electricals moved to PBCS for modern planning and decision support. It also needed an innovative new engagement channel for their customers. They chose Oracle Mobile Cloud to create intelligent chatbots. Customers can text the chatbot channel to report a problem with an appliance, request a demo, or schedule an appointment with a technician for installation.

Their Journey

Planning and Budgeting Cloud:Real time insights to facilitate planning and decision making

Oracle Mobile Cloud (Chatbot): Developed new bots for customer service in 2 weeks

Step 1 Step 2


Moving PeopleSoft to HCM Cloud to achieve OneHR Transformation

Transformational BenefitThe move to Oracle HCM Cloud solutions provides robust capabilities, eliminating the need for heavy system customization that was previously required to support our HR business processes at Macy’s.

MACYS

Their Journey

Oracle HCM Cloud: Replaced a 20-year-old on-premises PeopleSoft system to improve and streamline services to employees. Eliminated 80% of customizations.

Oracle Java Cloud: Developed extensions to HCM to move on-prem customizations to SaaS: Smart ID, Position Request, and Final Pay

Step 1 Step 2



Secure Patterns

29

Areas of Interests

Report on and prevent unusual SaaS user behavior

e.g. salary update outside of normal permission hours – do we have a hack?

Trace SaaS user activities for audit and compliance

e.g. tell me who updated employee PII information for the past 12 months

Monitor privileged SaaS roles

e.g. alert me when anyone has been given the role of HR Supervisor/AP Supervisor/AP

Accounts/Payables, etc

Detect and prevent malicious user behavior

Accurate, faster response to audit and compliance


Monitor SaaS and apps access perimeters

Monitor privileged SaaS and Apps roles

Detect abnormal SaaS user behavior with adaptive intelligence to prevent fraud

Monitor Personally Identifiable Information (PII) update by un-authorized users

Created unified SSO, and multi-factor user authentication across applications

30

CLOUDPLATFORM FORADVANCED SECURITY

Plug-n-Play with Oracle SaaS

SECURE



Advanced security for Oracle ERP/HCM Cloud

Transformational BenefitDeployed Oracle Cloud Applications to meet Financial, Human Resources and Supply Chain requirements. Used Security Platform for automated user provisioning and de-provisioning, SSO with 2-factor authentication for HCM Cloud and SaaS user/role behavior monitoring

ELECTRIC POWER BOARD OF CHATTANOOGA

Their Journey

ERP and HCM Cloud: Including Financials, Expenses, Purchasing, Inv. Management, Project, Procurement and Contracts, Sourcing, HCM, Time and Labor, Taleo, etc

Oracle Identity Cloud and CASB: Central ID management for 17 SaaS modules. Monitoring privileged roles such as HR Supervisor, AP Supervisor. Monitoring salary & benefits changes outside of benefits period. Alerting when a foreign address is used for an employee

Step 1 Step 2



Analyze Patterns

32

Areas of Interests

Explore blended data from SaaS and beyond

e.g. comparing cost and revenue against industry benchmark (data from excel, DB, 3rd party)?

Need prebuilt data visualization packs for LOB

e.g. content packs for Finance around cost and revenue; for Sales around pipeline, top deals, QBR…

Reporting, insight across data inside/outside SaaS

Self service data visualization for business users

Self service discovery guided by machine learning

e.g. HR attrition patterns and predictions without IT, data scientists

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Naturally engage with your data by voice

Smart data connectors for Oracle SaaS, apps and other sources

Pre-built content packs for Oracle SaaS users

Automated visualization, data preparation and discovery with blended data (excel, DB, 3rd party)

Automated intelligence and recommendations via machine learning

Proactive, personalized analytics based on context

CLOUDPLATFORM FORANALYZE EXPANDEDVisualize blended data across Oracle SaaS and other data sources

ANALYZE



Analyze and deliver HR insight from applications and platform cloud services

ANTHEM

Transformational BenefitAnthem is a leading insurance provider that was struggling with disparate talent management solutions. With HCM Cloud they increased productivity through improved onboarding and development programs. With Oracle HCM and Analytics, Anthem has created an HR analytics tool that is revolutionizing the workforce.

HCM: Rapid implementation of a robust talent management solution, improving onboarding and development

Oracle Analytics Cloud: Created “People Data Central” providing HR insights like “what is the cost of turnover?” or “how many nurses might retire in next year?”Significantly reduced over 7,000 annual data requests by enabling self-service analysis

Step 1 Step 2Their Journey

https://video.oracle.com/detail/videos/most-recent/video/5702499395001/anthem-creates-a-data-driven-culture-with-oracle-analytics?autoStart=true

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UNDERSTAND EMPLOYEE ATTRITION

35Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |

• Salary level

• Time-in-service

• Equity, bonus level

IDENTIFIES CO-RELATED

ATTRIBUTES TO ATTRITION

• Salary bands with maximum attrition

SEGMENTS DATA BY CORRELATED

ATTRIBUTES

• Departments with much higher attrition rates

IDENTIFIES ANOMALIES

IN DATA

• Identify employees at potential risk of attrition based on prior segmentation and anomaly detection

PREDICTS ATTRITION RISK

35


PaaS Accelerates Innovation with SaaS

36

Connect• Connected data faster (in real-time)

Essential for moving on-premcustomers to the cloud

EX: Connect Retail POS to ERP

Extend• Connected experience to WOW users

Go beyond and add extension to SaaS

EX: Voice-driven procurement bot!

EX: No more HR helpdesk calls!

Secure• Reduce risk exposure

Salary update outside of permission period – do we have a hack?

Analyze• Connected intelligence with modern analytics

Visually analyze cost and revenue with blended data from ERP; from excel, and from external industry


Transforming Legacy Systems to Cloud Solutions

DNV GL

Transformational BenefitDNV GL sees Oracle Cloud as an opportunity to move to one development platform. Operate as a fully connected intelligent business in a hybrid-cloud model. With cloud, they have replaced out of date systems and increased efficiency.

Their Journey

Sales Cloud and Mobile Cloud: Moved Siebel to Oracle CX with mobile app for auditors to track technical reviews onsite

HCM: Rolled out new solution in over 114 countries. Extended HCM to manage auditor “competencies”

Integration Cloud: Connected Sales/ Marketing/Service/CPQ with EBS via a modern platform

Step 1 Step 2 Step 3


INNOVATION LEADER

Autonomous services powered by

AI / ML

Chatbots, Voice, IoT,AR / VR, Blockchain*

Choice of deployment: cloud or hybrid*

BEST SUITED FOR

ORACLE SAAS and Apps

Built in the cloud, made for business

users

One support model

Most prebuilt PaaS features for Oracle SaaS

and Apps

WHY ORACLE CLOUD PLATFORM FOR ORACLE SAAS and Apps?

Leader in 17 analyst

categories

Rich offering in each category

Broadest PaaS offerings

BEST-IN-CLASS

*Blockchain available via Universal Credit today.*PaaS is available on Cloud@Customer via Universal Credit


PaaS – Proven Platform for SaaS Customers to Innovate


HCM

ERP

CX

Multi-SaaS

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Seamless Integration

Across IaaS, PaaS and SaaS

Broadest Set of SaaS Apps

Broadest Integrated PaaS

suite

Uniquely Supporting the

Journey

All workloads; Portability across

Public and Private Clouds

Choice of Cloud Deployment,

Public or On-Premises

Integrated Platform

40

Documents

Application Transformation: Maximize Value of Your SaaS ... · Confidential –Oracle Internal/Restricted/Highly Restricted 12 Ability to deploy and run Oracle Apps Unlimited on Oracle