Application Notes for Datapulse™ Progression Enterprise

TR; Reviewed;

SPOC 6/21/2011

Solution & Interoperability Test Lab Application Notes

©2011 Avaya Inc. All Rights Reserved.

1 of 20

PRO20_CS1KR75

Avaya Solution & Interoperability Test Lab

Application Notes for Datapulse™ Progression Enterprise

Release 2.0 with Avaya Communication Server 1000E

Release 7.5 - Issue 1.0

Abstract

These Application Notes describe the installation of Datapulse™ Progression Enterprise

application suite and the configuration steps required for it to successfully interoperate with

Avaya Communication Server 1000E.

Information in these Application Notes has been obtained through DevConnect Compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

TR; Reviewed;

SPOC 6/21/2011



2 of 20

PRO20_CS1KR75

1. Introduction These Application Notes describe a compliance tested configuration to verify interoperability

between Datapulse™ Progression Enterprise Release 2.0 and Avaya Communication Server

1000E (CS1000E) R7.5. Datapulse’s Progression Enterprise application suite is installed on a

Microsoft™ Windows 2008 Server / PC and provides services, such as those listed here, to all

Avaya IP Deskphones that subscribe to the Progression Enterprise Server.

Corporate slideshow/screen savers

Advertisements

Broadcast priority messages such as emergency and IT alerts

Text messaging

News feeds from intranets and websites

Corporate directory searches and information contact listings

Paging of groups of phone users or all phone users

2. General Test Approach and Test Results All tests were manual tests and covered the following the features of Progression Enterprise that

are listed below. All tests passed with the exception of those highlighted in Section 2.2 Test

Results. The general test approach was to verify the following:

Detection of various Avaya Deskphones by Progression Enterprise

Call handling by Avaya Deskphones that have Progression Enterprise enabled

Slideshow operation and use of call button

Directory search / phone dialing

Broadcast alerts from Progression Enterprise Web Utility

Supervisor pages, messages sending and response

Voice paging to groups of Deskphones

RSS Intrafeeds on Deskphones

2.1. Interoperability Compliance Testing

This interoperability compliance test covered feature functionality and serviceability. Feature

functionality testing focused on verifying that Progression Enterprise could successfully function

as a service provider to various CS1000E Deskphone users. The following features were selected

as part of the compliance testing:

Detection of various Avaya Deskphones by Progression Enterprise software

Call handling by Avaya Deskphones that have Progression Enterprise enabled

Slideshow operation and use of a call button that exists within the slideshow

Directory search / Deskphone dialing

Broadcast alerts from Progression Enterprise Web Utility

Supervisor pages, messages sending and response

Voice paging to groups of Deskphones

RSS Intrafeeds on Deskphones

TR; Reviewed;

SPOC 6/21/2011



3 of 20

PRO20_CS1KR75

2.2. Test results

The testing of Progression Enterprise 2.0 with CS1000E R7.5 was successful. The following

observations were made during testing. The Slideshow application component of Datapulse

Progression Enterprise did not start on the Avaya i2007 Deskphone after a set period of phone

inactivity. This test case fails as a result of an issue with i2007 firmware. A case has been opened

and the next version of firmware, which includes UNIStim 5.2, is targeted to include the fix.

2.3. Support

Technical support for the Avaya products can be obtained from Avaya. See the support link at

http://support.avaya.com for contact information.

Technical support can be obtained for Progression Enterprise from Datapulse. See the support

link at http://support.nortel.com/go/main.jsp for contact information or email Datapulse at

[email protected]

http://support.avaya.com/

http://support.nortel.com/go/main.jsp

mailto:[email protected]

TR; Reviewed;

SPOC 6/21/2011



4 of 20

PRO20_CS1KR75

3. Reference Configuration The reference configuration described throughout these Application Notes is shown in Figure 1.

Avaya Communication Server 1000E R7.5

Callers from external source

M U L T IR E C O R D E R

0

1 5

4

3

2

M U L T IR E C O R D E R

0

1 5

4

3

2

Avaya Aura® Session Manager 6.1

Avaya Aura® System Manager 6.1

Avaya i2007 IP Set

Avaya 1140E IP Set

Avaya 1120E IP Set

Avaya 1165E IP Set

Avaya 1230E IP Set

Avaya i2004 IP Set

Avaya 1110E IP Set

Avaya 1210E IP Set

XAS Desk phones

Graphical XAS

Desk phones

Progression Enterprise R2 Server

47.166.92.217

47.166.92.208

47.166.92.218

47.166.92.176

Figure 1: Avaya Communications Server 1000E / Datapulse™ Progression Enterprise

Release 2.0

3.1. Avaya Communication Server 1000E

The CS1000E switch should be preconfigured with Succession R7.5 software. The patch level

installed on CS1000E PBX at the time of testing is listed in the Appendix 1. As the diagram

shows, a number of Avaya Deskphones may be configured consisting of Avaya 1100 series IP

(UNIStim) sets, Avaya 1100 series SIP sets and Avaya i2007 Deskphones. All Deskphones are

in the same IP subnet as the Progression Enterprise server. A second PBX connected to the

CS1000E can be used to simulate PSTN calls as shown in Figure 1.

3.2. Datapulse™ Progression Enterprise

Progression Enterprise is a suite of applications that is installed on a dedicated server/PC running

Microsoft™ Windows Server 2008 and communicates with CS1000E via IP Ethernet network.

The Datapulse Progression Enterprise server is configured in the same IP subnet as CS1000E.

TR; Reviewed;

SPOC 6/21/2011



5 of 20

PRO20_CS1KR75

4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided:

Equipment Software/Firmware

Avaya PBX Products

Avaya Communication Server 1000E Product Release 7.5017.0 with latest patch level.

Patch list is listed in appendix

Avaya S8800 Avaya Aura® Session Manager 6.1.00.610023-1

Avaya S8800 Avaya Aura®System Manager 6.1.0.0.7345-6.1.5.9

Avaya Communication Server 1000E

Media Gateway

CSP VERSION: MGCC CD01

MSP VERSION: MGCM AB01

APP VERSION: MGCA BA07

FPGA VERSION: MGCF AA18

BOOT VERSION: MGCB BA07

DSP1 VERSION: DSP1 AB03




DSP5 VERSION: DSP5 AA01

Avaya Internal Telephone Sets

Avaya 1100 series IP Telephones

1110e

1210e

1120e

1140e

1230e

1165e

i2004

i2007

Avaya M3900 series Telephones

M3904

0623C8A (UNIStim5.0) or 06238D (UNIStim5.1)

062AC8A (UNIStim5.0) or 062AC8D (UNIStim5.1)

0624C8A (UNIStim5.0) or 06248D (UNIStim5.1)

0625C8A (UNIStim5.0) or 0625C8D (UNIStim5.1)

062AC8A (UNIStim5.0) or 062AC8D (UNIStim5.1)

0626C8A (UNIStim 5.0) or 0626C8D (UNIStim5.1)

0604DCN (UNIStim 3.4)

0621C8A (UNIStim 5.0) or 0621C8D (UNIStim5.1)

Version: AA93

Avaya External Telephone Sets

Avaya 1100 series IP Telephones

1140e

Avaya M3900 series Telephones

M3904

0625C8A (UNIStim5.0) or 0625C8D (UNIStim5.1)

Version: AA93

Datapulse Products

Datapulse Progression Enterprise

Server –Standard PC Intel Core2Duo

2.8 GHZ with 2 GB RAM

Microsoft Windows 2008 (32 bit)

Datapulse™ Progression software Release 2.0.0.5

TR; Reviewed;

SPOC 6/21/2011



6 of 20

PRO20_CS1KR75

5. Configure Avaya Communication Server 1000E In order to configure Progression Enterprise to function in a CS1000E environment, it is

necessary to have configured a number of Avaya IP Deskphones (e.g., Avaya 1165E’s, Avaya

i2007’s and Avaya 11XX’s). Depending on the deskphone type, information can be presented on

screen either in graphical format or in text format.

5.1. Configure Graphical XAS on Avaya Deskphones

For Deskphones that support Graphical XAS (e.g., Avaya 1120’s, 1140’s 1165’s or i2007), the

following configuration is required. On the deskphone, double-click the Settings Key to display

the screen below. Select 1. Network Configuration.

The Network Configuration screen is displayed. Scroll down to Graphical XAS Settings.

TR; Reviewed;

SPOC 6/21/2011



7 of 20

PRO20_CS1KR75

Select Graphical from the drop down list and enter the IP address of the Progression server in

the XAS IP field. Enter XAS Port 44443 (Default Port) and select Apply. The set will

automatically reboot for the changes to take effect.

Press the Expand Key (Blue Key) to activate Datapulse Progression after the set reboots.

TR; Reviewed;

SPOC 6/21/2011



8 of 20

PRO20_CS1KR75

5.2. Configure XAS Deskphones (Non-Graphical)

For deskphones that support the non-graphical XAS (e.g., Avaya 1210’s, 1110’s i2004, or

1230’s) the following configuration is required. On the deskphone, double–click the Settings key

and scroll to option 3 as shown below. Press Select.

Press OK until the following details are displayed Cfg XAS? [0-N, 1-Y]: Enter 1 and press OK

to make the necessary configuration changes.

TR; Reviewed;

SPOC 6/21/2011



9 of 20

PRO20_CS1KR75

For XAS IP enter the IP address of the Progression Server. Press OK.

The End of Menu line appears. Press Apply. The set will automatically reboot to effect the

change.

TR; Reviewed;

SPOC 6/21/2011



10 of 20

PRO20_CS1KR75

6. Configure Datapulse™ Progression Enterprise Ensure prerequisites as outlined by Datapulse documentation are installed on the Progression

Enterprise Server prior to installing the server application. These include Microsoft IIS,

ASP.NET 4.0, IIS 6 Metabase Compatibility .NET Framework 3.5.1, MySQL 5.0.67, MySQL

Connector Net 6.3.5 and Java™ SE Developer Kit 6 update 22.

Note: The Avaya Deskphones cannot connect to the Progression Enterprise Server nor can

Progression be configured until a Master Admin web user is created and a license is created.

Using a web browser open the main Progression page using the Master Admin account.

6.1. Application Assignment

Select the applications that will be downloaded to each phone when the phone has successfully

subscribed to the Progression server. From the main Progression page Go to Home

Applications Application Assignment as shown.

TR; Reviewed;

SPOC 6/21/2011



11 of 20

PRO20_CS1KR75

The Application Assignment page appears. Check the boxes for Application that will be used.

Five Applications are selected in this example as shown. Click Save Changes when completed.

6.2. GXAS Settings to be applied to Avaya Deskphones

In order for the deskphones to register with the Progression server, the port, through which all

communications occurs, must be set. To do this, select Solution Management Servers

GXAS Settings.

TR; Reviewed;

SPOC 6/21/2011



12 of 20

PRO20_CS1KR75

The Server Settings page is displayed. The default settings should be used. The Server Port

44443 must be configured on the Avaya Deskphone along with the Datapulse Progression Server

IP address.

7. Verification Steps The following steps may be used to verify that the configuration of Datapulse Progression and

the Avaya Deskphones are configured correctly.

7.1. Datapulse Progression Status Check

Check that the server has been registered. Go to Select Solution Management Servers

Registered Servers as shown.

TR; Reviewed;

SPOC 6/21/2011



13 of 20

PRO20_CS1KR75

The server components for GXAS and XAS should be listed in the table with Status Running

accompanied by a green indicator.

7.2. Check Registered Devices

Select Home Solution Management Device Management Registered Devices.

TR; Reviewed;

SPOC 6/21/2011



14 of 20

PRO20_CS1KR75

The Registered Devices page is displayed listing any devices that are correctly configured and

registered with the Progression server. The list below shows the XAS devices. Each line item can

be expanded to reveal more details about the registered device.

TR; Reviewed;

SPOC 6/21/2011



15 of 20

PRO20_CS1KR75

For a list of GXAS registered devices. Select GXAS-DEV-PROGVR4 from the Server

dropdown list.

TR; Reviewed;

SPOC 6/21/2011



16 of 20

PRO20_CS1KR75

8. Conclusion These Application Notes describe the configuration steps required to successfully integrate

Datapulse™ Progression 2.0.0.5 with Avaya™ Communication Server 1000E R7.5. All feature

tests that were carried out indicate successful interoperability between the two products.

9. Additional References Further information may be had from http://support.avaya.com or from your Avaya

representative.

1. IP Deskphones Fundamentals Avaya Communication Server 1000, NN43001-368, 07.03

November 2010.

2. Avaya Aura® Session Manager Overview, Doc ID 03-603323, available at

http://support.avaya.com.

3. Installing and Configuring Avaya Aura® Session Manager, available at


4. Avaya Aura® Session Manager Case Studies, available at http://support.avaya.com.

5. Maintaining and Troubleshooting Avaya Aura® Session Manager, Doc ID 03-603325,

available at http://support.avaya.com.

6. Administering Avaya Aura® Session Manager, Doc ID 03-603324, available at


7. IP Peer Networking Installation and Commissioning, Release 7.5, Document Number

NN43001-313, available at http://support.avaya.com.

8. Co-resident Call Server and Signaling Server Fundamentals, Avaya Communication Server

1000E Release 7.5, Document Number NN43001-509, available at http://support.avaya.com.

9. Signaling Server and IP Line Fundamentals, Avaya Communication Server 1000E Release

7.5, Document Number NN43001-125, available at http://support.avaya.com.

Datapulse Progression Enterprise Documentation may be requested from Datapulse Ltd. at

http://www.datapulse.com or from your local Datapulse Representative.



http://www.datapulse.com/

TR; Reviewed;

SPOC 6/21/2011



17 of 20

PRO20_CS1KR75

Appendix 1 – Call Server Patches The following patches were installed on the CS1000 Call Server during the testing.

TR; Reviewed;

SPOC 6/21/2011



18 of 20

PRO20_CS1KR75

Appendix 2 – Linux Patches The following Linux patches were installed on the CS1000 during the testing.

TR; Reviewed;

SPOC 6/21/2011



19 of 20

PRO20_CS1KR75

Appendix 3 – Software Version The following component application versions were installed on the CS1000 during the testing.

TR; Reviewed;

SPOC 6/21/2011



20 of 20

PRO20_CS1KR75


Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and

™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks

are the property of their respective owners. The information provided in these Application

Notes is subject to change without notice. The configurations, technical data, and

recommendations provided in these Application Notes are believed to be accurate and

dependable, but are presented without express or implied warranty. Users are responsible for

their application of any products specified in these Application Notes.

Please e-mail any questions or comments pertaining to these Application Notes along with the

full title name and filename, located in the lower right corner, directly to the Avaya

DevConnect Program at [email protected].

mailto:[email protected]

Documents

Application Notes for Datapulse™ Progression Enterprise