Application Navigator Ver4 - NEC · 2.Function Introduction 3.List of monitoring target Applications 4.Configuration Information 5. ... - Specifies problem area by drill down tree

Application Navigator Ver4.2Application Management Software

NEC Corporation

April, 2017

Table of Contents

1.Overview

2.Function Introduction

3.List of monitoring target Applications

4.Configuration Information

5.(Appendix) Monitoring Details

MasterScope Application Navigator

Overview

1

5 © NEC Corporation 2017

Position in MasterScope Products LineOverview (1)

MasterScope is a series of Integrated System Management Software products which enables simple operation and supports controlling whole IT system.

1

Operation Management

Job Management Software Deployment Platform Management Backup

JobCenter DeploymentManager SigmaSystemCenter NetBackup, etc.

Corporate Management

Integrated Management Service Management ID Management

MISSION CRITICAL OPERATIONSServiceManager

IT Process ManagementSECUREMASTER

System Management

Server Management Network Management Storage Management Application Management

SystemManagerWinShare

Network ManagerNetwork Flow Analyzer

iStorageManagerPerforMate Suite, etc.

Application Navigator

Cloud management platform

Automation of datacenter operations (IaaS) Automation of network operations

Virtual DataCenter Automation Network Automation


Need and Advantage (1)

Integrated performance monitoring of various applications leads to early detection of

failures and supports quick recovery resulting in stable system operation

IT Service Monitoring

Manage operation status of decentralized Applications in an integrated way and understand the status

Detect less- visible Application performance failure and get notified quickly Settings of monitoring items can be changed flexibly

Even administrator having no domain knowledge can manage the failure Monitor failure sign in order to “avoid” the failure NEC provides know- how for performance failure Speedy support is possible by referring to the accumulated support record

carried out by the customer in daily operations

Easy start of IT service response monitoring from user viewpoint Support major protocols (HTTP, Mail, DNS) used in IT services Management Scenario Setting of Agent less and GUI base is possible

Integration

Recovery

Support

Overview (2)

1


Need and Advantage (2)

Server monitoring alone is not enough to monitor the performance of Application- specific

operational status and user’s perspective

By introducing AP Monitoring….

Operational status of the AP can be monitored

Find the failure root cause

Know what to dowhen any problem occurs

Speedy recovery is possible by automatic or manual recovery

AP Monitoring

Server Monitoring

OS

Middleware

DB Server, AP Server etc.

User AP

Operational StatusPerformance

Virtual Memory Load Increase

Disk Volume Load Increase

Process Memory Leak

ApplicationAbnormal Termination

Overview (3)

1


Operational Image

Monitoring the operational status of both Applications running in the system

and Applications running on user side (outside the system) is possible

1Overview (4)


Function Introduction

2


Functions List

Required functions for the monitoring of operational status of Application are provided

Function Functional Overview

Integrated Monitoring / Operational efficiency of multiple Server environment

Summary View

- Operational status of AP of multiple Servers can be confirmed in one glance

- Specifies problem area by drill down tree in case any problem occurs

- Free seamless monitoring of Windows/UNIX/Linux

- Oracle RAC Monitoring enables to grasp not only instance level but also service level

Application Monitoring / Monitoring of operational status and failure of business Applications

Performance Monitoring

- Graphical display the operational status of system and AP (CPU/Memory etc.)

- Monitor threshold exceed and notifies it to the operator

- Accumulates operational status data as statistical information, analyzes the system problem areas

- Monitor user AP information by defined SQL monitoring

Service Process Monitoring - Alive monitoring of business Application, process and service of Oracle/IIS/SQL Server

Message Monitoring

- Monitor alert log of Oracle and event log and syslog

- Select/display only necessary information from the enormous quantity of message

- Classify message for every category and instantly specifies the business impact in case of failure

IT Service Monitoring / Operational status monitoring of various IT services

Response Monitoring

- Monitor operational status and response of HTTP, Mail, DNS, TCP, FTP

- Monitor “End to End Performance” by carrying out pseudo access at every regular interval

- Detect the area where failure occurred and supports by isolating temporarily

Knowledge Monitoring /Improvement in operations through knowledge

Knowledge Control - Refers to the past countermeasure methods and navigate to the appropriate method

Report Control - Report by email

Function Introduction (1)

2


Performance Monitoring

Admin

Integrated Management of performance of database, Application, system etc.

Manager

Monitors operational status and displays flag.Performance Measurement, Identification of bottleneck and prediction of future performance.

- Extensive Monitoring Items - Monitoring items are provided as template beforehand. - Detailed settings can be easily set by dialogue form.- Addition / Change of monitoring items is easily set from GUI.

Simple and efficient integrated management of multiple Servers


2


Summary View (1)

Operational status of Applications of various servers can be viewed in one glance.


2


Summary View (2)

In Oracle RAC Monitoring, not only instance level

but operational status of service level is also monitored.

Service Status

Instance Status


2


Monitoring Template2Function Introduction (5)

Addition / Change of monitoring items can be implemented easily

Extensive monitoring items Monitoring items are available as template

Easy settings of monitoring items Detailed settings are in dialogue form and can be set easily

Customization Monitoring items can be added/modified easily

High Operability Operation is possible right after implementation


Knowledge of performance information

Knowledge of performance counter=> Defined knowledge for Oracle threshold exceed message

Can know what happened and what is the appropriate support.

Useful Information for analysis/support of Application performance issues are provided.

Knowledge of message base=> Can know the support method at time of occurrence of failure

threshold monitoring of performance counter => Can know which counter crossed warning value

2Function Introduction (6)


Warning Function2Function Introduction (7)

Agent

Administrator

Automatic Action

Command Execution

E- mail Warning

MonitoringManager

Automatic warning is sent through e-mail in case of failure


Graph / Report

Graph / operational status data display is possible with simple operation

Report Display Graph and data can be displayed with simple operation.

File Output File output is in CSV format and data can be used in Applications such as EXCEL.



Audit logs management

Registration of operation

and processing

Warning in case of the occurrence

of specified history

Restore and manage history of audit trail / result of the operations and

automatically executed processing.



List of monitoring target

3


Monitoring Target

Main monitoring target Applications are supported

Application Supported Version

DatabaseOracle Database - Oracle 10gR2, 11gR1, 11g R2, 12cR1

SQL Server - SQL Server 2008 (SP1-SP4), 2008R2 (SP1-SP3), 2012, 2014

Web / AP Server

IIS - IIS 7.0, 7.5, 8.0, 8.5

WebLogic Server - WebLogic Server 10gR3(10.3), 11gR1, 12cR1, 12cR2

WebSphere

Application Server

- WebSphere Application Server 7.0, 8.0, 8.5

Apache HTTP Server

- Apache 2.2, 2.4

Apache Tomcat - Tomcat 6.0, 7.0, 8.0

Others

Exchange Server - Exchange Server 2010 SP1, 2013 SP1

SAP- SAP ERP 6.0

- SAP NetWeaver 7.0, 7.3

Java application - Application work on Java 6, 7, 8

IT Service- HTTP Protocol

- Mail , DNS, TCP, FTP

List of monitoring target(1)

3


SAP Monitoring

Manager

Log ViewPerformance View

SAP-GUI

SAP Server

Application Navigator monitoring terminal

Support CCMS performance monitoring Support ABAP, JAVA Stack and MDM

Connect through RFC

Monitoring target item : 139 items + selected items

SAP Performance Monitoring

SAP syslog, CCMS alert

●Monitor SAP syslog and CCMS alert. Alert as a message.

Certified SAP monitoring standard interface (BC-XAL1.0)


3

Additional performance attribute can be monitored Basic item can be monitored immediately using

monitoring template Customize threshold level is available


IT Service Monitoring (HTTP Response)

Request

Response

Pseudo access

Manager System administrator

Probe

Periodic execution of specified operation scenario

Web Server

AP Server

Application Navigator Probe for HTTP

Accesses Web System periodically using Probe (simulate users) and monitors performance and availability End to End.

Monitoring Terminal

Measurement data reference

Alert Notification

Measurement Data

DB Server

Online Processing

Note: Scenario is item that registered operation executed in the browser.

Access IT service in accordance with scenario at the time of monitoring.


3


Configuration Information

4


Integrated management of basic system configuration ~ Application (Reference)

Integrated monitoring of database and Application Server supporting business, Application

supporting business Applications such as Web Server etc is done without depending on

platform

Manager Viewer

Agent

Apache IIS Oracle

Windows(1Machine)

Application Navigator -Manager 1

Windows (3 Machines)

Application Navigator- Agent for Apache

3


Application Navigator- Agent for IIS

2


Application Navigator- Agent for Oracle

6

Windows(1Machine)

Application Navigator –View 1

Configuration Information (1)

4


Product List (1)

Product name

MasterScope Application Navigator Ver4.2- View (Windows)

MasterScope Application Navigator Ver4.2- Manager (Windows/Linux)

MasterScope Application Navigator Ver4.2- Manager (UNIX)

MasterScope Application Navigator Ver4.2- ApLinker Manager(Windows/Linux)

MasterScope Application Navigator Ver4.2- ApLinker Manager(UNIX)

MasterScope Application Navigator Ver4.2- Performance Analysis for Introscope (Windows)

MasterScope Application Navigator Ver4.2- Performance Analysis for Introscope (UNIX)


Product List (2)

Product name

MasterScope Application Navigator Ver4.2- Agent for Oracle (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent for Oracle (UNIX)

MasterScope Application Navigator Ver4.2- Agent for SQL Server (Windows)

MasterScope Application Navigator Ver4.2- Agent for IIS (Windows)

MasterScope Application Navigator Ver4.2- Agent for Exchange (Windows)

MasterScope Application Navigator Ver4.2- Agent for WebLogic (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent for WebLogic (UNIX)

MasterScope Application Navigator Ver4.2- Agent for Apache (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent for Tomcat (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent for Tomcat (UNIX)

MasterScope Application Navigator Ver4.2- Agent for SAP ERP (Windows)

MasterScope Application Navigator Ver4.2- Agent for SAP ERP (UNIX)

MasterScope Application Navigator Ver4.2- Agent for WebSphere (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent for WebSphere (UNIX)

MasterScope Application Navigator Ver4.2- Agent for Java Apps (Windows/Linux)


Product List (3)

Product name

MasterScope Application Navigator Ver4.2- Agent HA Option for Oracle (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent HA Option for Oracle (UNIX)

MasterScope Application Navigator Ver4.2- Agent HA Option for SQL Server (Windows)

MasterScope Application Navigator Ver4.2- Agent HA Option for IIS (Windows)

MasterScope Application Navigator Ver4.2- Agent HA Option for Exchange (Windows)

MasterScope Application Navigator Ver4.2- Agent HA Option for WebLogic (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent HA Option for WebLogic (UNIX)

MasterScope Application Navigator Ver4.2- Agent HA Option for Apache (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent HA Option for Tomcat (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent HA Option for Tomcat (UNIX)

MasterScope Application Navigator Ver4.2- Agent HA Option for SAP ERP (Windows)

MasterScope Application Navigator Ver4.2- Agent HA Option for SAP ERP (UNIX)

MasterScope Application Navigator Ver4.2- Agent HA Option for WebSphere (Windows/Linux)

MasterScope Application Navigator Ver4.2- Agent HA Option for WebSphere (UNIX)

MasterScope Application Navigator Ver4.2- Agent HA Option for Java Apps (Windows/Linux)


Product List (4)

Product name

MasterScope Application Navigator Ver4.2- Probe for HTTP 1Target(Windows)



MasterScope Application Navigator Ver4.2- Probe for Mail 1Target(Windows)

MasterScope Application Navigator Ver4.2- Probe for DNS 1Target (Windows)

MasterScope Application Navigator Ver4.2- Probe for TCP 1Target(Windows)

MasterScope Application Navigator Ver4.2- Probe for FTP 1Target(Windows)

MasterScope Application Navigator Ver4.2- Probe HA Option for HTTP 1Target(Windows)



MasterScope Application Navigator Ver4.2- Probe HA Option for Mail 1Target(Windows)

MasterScope Application Navigator Ver4.2- Probe HA Option for DNS 1Target(Windows)

MasterScope Application Navigator Ver4.2- Probe HA Option for TCP 1Target(Windows)

MasterScope Application Navigator Ver4.2- Probe HA Option for FTP 1Target(Windows)


Operating Environment (1) -Supported platform-Configuration Information (2)

4

*1 Server Core is not supported

OS name Manager AgentRemote

host

Remote monitoring

agentViewer

Windows Server 2008 *1 OK OK OK -- OK

Windows Server 2008 R2 *1 OK OK OK OK OK

Windows Server 2012/2012 R2 *1 OK OK OK OK OK

Windows Vista (Business, Enterprise, Ultimate) -- -- -- --OK

*32bit only

Windows 7 (Business, Enterprise, Ultimate) -- -- -- -- OK

Windows 8/8.1 (Pro, Enterprise) -- -- -- -- OK

Red Hat Enterprise Linux AS/ES 4OK

*AS onlyOK -- -- --

Red Hat Enterprise Linux 5 OK OK OK -- --



Oracle Linux 6 (UEK R2) OK OK OK -- --

HP-UX 11iv3 (IPF) OK OK -- -- --

Solaris 10/11 (SPARC) -- OK -- -- --

AIX 6.1/7.1 -- OK -- -- --


Operating Environment (2) -Supported platforms by monitoring target applications-


4Supported platform for Agent

Oracle

Database

WebLogic

ServerIIS

SQL Server

Exchange

Server

SAP

Windows Server 2008/2008 R2 OK OK OK OK OK OK

Windows Server 2012/2012 R2 OK OK OK OK OK OK

Red Hat Enterprise Linux 4 OK OK -- -- -- --




Oracle Linux 6 (UEK R2) OK OK -- -- -- --

HP-UX 11iv3(IPF) OK OK -- -- -- OK

Solaris 10/11 OK OK -- -- -- --

AIX 6.1/7.1 OK OK -- -- -- --




4Supported platform for Agent Apache Tomcat JavaAP

WebSphere

Application

Server

Windows Server 2008/2008 R2 OK OK OK OK


Red Hat Enterprise Linux 4 OK OK OK --

Red Hat Enterprise Linux 5 OK OK OK OK

Red Hat Enterprise Linux 6 OK OK OK OK

Red Hat Enterprise Linux 7 OK OK OK --

Oracle Linux 6 (UEK R2) OK OK OK --

HP-UX 11iv3(IPF) -- OK OK OK

Solaris 10/11 -- OK -- --

AIX 6.1/7.1 -- -- OK OK




4Supported platform for Agent

Oracle

Database

WebLogic

Server

SQL

ServerSAP



Red Hat Enterprise Linux 5 OK OK -- --

Red Hat Enterprise Linux 6 OK OK -- --

Red Hat Enterprise Linux 7 OK -- -- --

Oracle Linux 6 (UEK R2) OK OK -- --


Monitoring Item Details

5(Appendix)


Monitoring Details


- Oracle 10gR2

- Oracle 11gR1

- Oracle 11gR2

- Oracle 12cR1

Oracle

Appendix / Monitoring Item Details (1)


Oracle

Monitoring Items Overview

Instance Operational status of instance of database

Session Logon session status, CPU utilization status

Table Space Extent of table space, empty space, utilization status

Rollback Conflict status and wait count of rollback segment

CPU CPU time taken by the session from the start of user call till the termination

Disk Physical I/O status, direct physical I/O status, REDO log status

Data Block Chain row/row migration rate, empty list wait count

Memory

Cache hit rate, Buffer busy rate, PGA/UGA size, Block request processing status, Acquired number of Read consistency,

Usable memory size, Memory utilization rate

SQLMemory Sort rate, Disk Sort rate, Scan rate of full table/long table, Session cursor cache hits status, Analysis status, Number of processing lines for 1 node

Lock Enqueue lock status, REDO latch hit rate

Call Call count/analysis call rate for every second

Network Operational status of network

Transaction Transaction count, failure rate, rollback count

Wait time Wait time of data file read

Parameter DML lock, process, session, transaction utilization rate

RAC Statistical Information

Block count of lost/corrupt global cache

RAC Wait Time Wait time of various global cache

User SQL Execution result of user defined SQL

Memory/Parameter Various information related to PGA and SGA

Query Result Cache Various information related to Query Result Cache


5Monitoring of 147 items of operational status of Oracle is possible


Monitoring Details


SQL Server


- SQL Server 2008

- SQL Server 2008 R2

- SQL Server 2012

- SQL Server 2014


SQL Server

Monitoring of 44 items of operational status of SQL Server is possible


Disk Physical I/O status, REDO log status

CPU CPU time taken by session from the start of the user call till the termination

Network Network Operational Status

Table space Extent of table space, empty space, utilization status

User SQL Execution result of user defined SQL


5


Monitoring Details


IIS


- IIS 7.0

- IIS 7.5

- IIS 8.0

- IIS 8.5


IIS

Monitoring of 161 items of ＩｎｔｅｒｎｅｔＩｎforｍａｔｉｏｎＳｅｒｖｉｃｅｓ is possible


Web ServiceConnection user count, sent and received byte count, method request count, error count, Web Server status

FTP Service Connection user count, sent and received byte count, FTP Server status

SMTP Service Connection count, sent and received byte count, connection error count, SMTP Server status


5


Monitoring Details


WebLogic Server


- WebLogic Server 10gR3 (10.3)

- WebLogic Server 11gR1

- WebLogic Server 12cR1

- WebLogic Server 12cR2


WebLogic Server

Monitoring of 52 items of operational status of WebLogic is possible


Web Server Open socket count, Server status, Open session count, Pending request count

ThreadUsed/unused thread count, unused thread rate, used thread total count, pending request/pending user request count, thread processing ability, occupancy/standby/restriction exceed thread count, execution request within restriction

JDBCDatabase connection count, execution text count within cache/outside cache, database connection pending/reconnection count, cache addition/deletion statement count, database connection average time period, database connection failure rate, maximum connection wait time

JMSSent message count, sent message pending count, sent/sent pending/receive message size, Server connection count, maximum count of messages sent

JTAExecution transaction count, rollback rate, commit rate, commit average time, heuristic transaction rate, rollback count

JVMEmpty memory size, usable memory size, memory utilization size, maximum memory that can be used

ServletServlet execution count, servlet re- read frequency, maximum servlet execution time, minimum servlet execution time, servlet average execution time


5


Monitoring Details


WebSphere Application Server


- WAS 7.0

- WAS 8.0

- WAS 8.5


WebSphere Application Server

Monitoring of 97 items of operational status of WebSphere

Application Server is possible


5

Monitoring Items Overviews

Dynamic cacheThe number of current cache entries in memory, the maximum number of cache entries in memory, the number of cache entries removed from memory

EJB (Enterprise Java Bean)

Bean activation / deactivation count, number created / discarded, number of instantiations, number of calls to remote method, etc.

Garbage collection Number of calls to garbage collection, average call duration (ms)

JDBC connection poolNumber of connections allocated / closed, number of free connections / connection timeouts in the pool, average waiting time (ms) before connection is approved, size of connection pool, etc.

JVM runtimeFree memory (KB) of JVM runtime, total memory (KB), used memory ratio (%), CPU utilization (%), used memory (KB)

ORB (Object Request Broker)

The number of requests processed simultaneously by the ORB, the number of requests sent to the ORB, the time it took to find the object (in milliseconds) before completing the Dispatch method,

Server operation status Server operation status (0: stopped, 1: active)

Servlet

Total number of visited sessions, number of sessions created, number of active sessions, number of sessions disabled due to timeout

Session data size read from persistent store, time taken for reading, size etc.

System dataAverage CPU utilization (within monitoring interval), average CPU usage from server guidance, snapshot (KB) of free memory

Thread poolAt the same time, the number of active threads, the number of created / discarded threads, the average number of threads in the pool, etc.

transaction

Global transaction commit count, average duration, number of active transactions, number of rollbacks, number of optimizations

Commit number of local transactions, average time required, number of active transactions, number of rollbacks, number of timeouts

Web applicationNumber of concurrent requests, total number of servlet / JSP errors, load / reloaded servlets, number of transactions, response time (ms)


Monitoring Details


Apache HTTP Server


- Apache 2.2

- Apache 2.4


Apache HTTP Server


Server Operational Status

Access status, worker operational status, Server status, CPU utilization rate, transfer data volume

Response Monitoring Response of the specified page

Monitoring of 16 items of operational status of Apache HTTP Server is possible


5


Monitoring Details


Apache Tomcat


- Tomcat 6.0

- Tomcat 7.0

- Tomcat 8.0


Apache Tomcat

Monitoring items of 97 items of operational status of Apache Tomcat is possible


Server operational status

Status of the Server

Servlet Execution error/request time/processing time of servlet

Cache Access count, cache size, bit count, bit rate

Connector Error rate/sent &received byte count/request count of the connector

JSP Monitor JSP count, JSP reload count, JSP reload rate

Active Session Active session count, maximum active session count, active session rate

Request processor Sent &received byte count/request count of request processor

Thread loop Current thread count / current busy thread / current thread rate

Memory/memory loop heap memory/memory loop/peak memory during usage

Data source Maximum connection count, connection count during usage, usable connection count, connection rate


5


Monitoring Details


Exchange Server


- Exchange Server 2010 SP1

- Exchange Server 2013 SP1


Exchange Server

Monitoring of over 100 items of operational status of Exchange Server is possible


Mailbox Mailbox information, queue length, process restart count, request failed count, response time

Edge Transport Edge transport information, queue length, sent and received byte count


5


Monitoring Details


SAP


- SAP ERP 6.0

- SAP NetWeaver 7.0

- SAP NetWeaver 7.3


SAP

Monitoring of 139 items of operational status of SAP is possible


Instance Operational status of SAP instance

Response timeAverage response time of dialog service, Average wait time of dispatcher wait queue, Database request time

Work process Average response time, Abnormal termination frequency, Dialog step count, login user count

Buffer Bit rate, directory utilization rate, buffer memory utilization rate, swap frequency

Memory Size, utilization rate, utilization volume, maximum utilization volume

Gateway Connection Client, connection, process start count

Arbitrary Items

Arbitrary performance attribute of CCMS

MDM: Component availability rate etc.

JAVA: System thread pool count etc.


5


Monitoring Details


Java Application


- Java 6

- Java 7

- Java 8


Java Application

Monitoring of 44 items of operational status of Java application is possible


5


application Alive monitoring of applications

Load class Number of classes loaded / unloaded

compile Compile time (ms)

Garbage collector Number of Collections, Collection Time (ms)

memory Available heap / non-heap memory amount (MB), available maximum heap / unheap memory amount (MB)

Memory poolThe peak value (MB) of the available memory pool amount, the memory pool amount (MB) allocated in the initial state,

OSMemory size (MB) in use by the JVM, free physical memory size (MB) /ratio, free swap space size (MB) /ratio

Total Physical Memory Size (MB), Total Swap Space Size (MB)

threadCPU time (ns) of current thread, user time (ns), number of daemon threads, number of peak threads, number of current threads


Monitoring Details


IT Service


- Probe for HTTP


IT Service

*Setup of monitoring items for overall scenario and each Step within scenario is possible

Monitoring of 8 items of operational status of IT Service is possible(*)


Availability Whether monitoring is successful or not

Total Response Time Total response time from the start of processing till the time when the page is displayed

Setup Time Time taken from the start of the processing till the receipt of 1st byte

Server Processing Time

Time taken from the receipt of 1st byte till the completion of the processing

Transfer TimeTime taken from the completion of the processing till the time when the page is displayed (concurrent implementation of Server processing and download is included in the Server processing time)

Session Time Time taken till the establishment of a session

Navigate Time Time taken in the processing of the Server and Client

Download Time Total time from the receipt of 1st byte of each element that constitutes page till the completion.


5


Thank You

Realize simple and integrated system operation

If you have any questions about MasterScope,please contact below by e- mail

NEC ： [email protected]

Documents

Application Navigator Ver4 - NEC · 2.Function Introduction 3.List of monitoring target Applications 4.Configuration Information 5. ... - Specifies problem area by drill down tree