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Application Life-Cycle ManagementSolution Documentation
SAP Active Global Support
July 2009
Disclaimer
This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategiesor any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development Please note that this document is subject to change and may bedevelopment. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document.
© SAP 2008 / Page 2
SAP Solution Manager Enterprise EditionFrom Awareness to Action
SAP has compiled best practices for E2E Solution Operations based on the experience from customer engagements over three decadesSAP is aware of customer pain points. Pain points are addressed by best practices:
SAP Standards* for E2E Solution Operations.
on the experience from customer engagements over three decades.
Change Management
Transparency on Processes & Apps
Require-ments
DesignOptimize
Application Management
g
Solution Updates
Problem analysis
Integration Testing
Innovation Management
& pp
Deploy
Build & TestOperate
Monitoring Software logistics
Integration Validation
Incident Management
* SAP Standards for Solution Operations http://service.sap.com/supportstandards
Implementation methodology for E2E Solution Operations: Run SAP.
SAP Solution Manager provides all capabilities for E2E Solution Operations.
Improvements of processes,t d l ti
Identification of critical b iRequire-
ments
Design
Build &
Optimize
Operate
Application Management
components and solutionsMaintenance of
SAP Solutions
Root Cause Analysis
Integration Testing
Innovation Management
business processes
Deploy
TestOperate
Monitoring of mission-critical processes
Deployment of solution updates
Integration Validation
Incident Management
Facing the ChallengeCentral, reliable and up-to-date Documentation at reasonable TCO
Customer Challenge SAP offering
Transparency
• Various sources of technical and business
Solution Documentation with SAP Solution Manager
process information• Technical and business process
documentation not reliable orup to date
Central and clearly structured documentation of business processes, related systems and technical informationM th d d t l t k thi d t tiup-to date
• No linkage of IT related and business related information
Methods and tools to keep this documentation efficiently up-to dateBusiness, landscape and technical view enables internal business and IT alignment
Collaboration
gCentral access to documentation makes internal and collaboration with SAP efficientBasis for all SAP Solution Manager capabilities along the entire application lifecycle
• No central access to a reliable source of information
• Inefficient collaboration in implementation and upgrade projects
along the entire application lifecycle
implementation and upgrade projects• Too much time needed to identify root
causes of problems and to solve errors
Application Lifecycle Management Process Solution Documentation
GoalCentrally document and relate business processes and technical information of SAP y pand non-SAP Solutions ensuring transparency, efficient maintenance and collaboration
D i SDocumentation
Solution Documentation
Create technical documentation
Create business process documentation
Hand over to
Create solution documentation
Documentation ScopeDocumentationtype
Hand-over to operations
Verify technical documentation
Update solutiondocumentation
Verify business process documentation
CapabilitiesTechnical Documentation
Implementation ContentProject Administration and Business BlueprintBusiness Process ConfigurationSolution Documentation AssistantSo ut o ocu e tat o ss sta tProject Reporting
Solution Directory
Documentation TypesHow to get a Minimum Documentation and fully exploit the Valueg y p
SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy
SAP Solution Manager Root Cause Analysis Run SAPSAP Quality CenterSAP Solution Manager Key Capabilities
SAP Solution Manager capabilities can be configured and implemented
Modification Justification
Root Cause Analysisfor Custom Code
Test Workbench & eCATT
Upgrade
Accelerated Innovation Enablement
ASAP
Run SAP for Industries
SAP Quality Centerby HP
based on customer specific priorities and roadmaps
Individual services and guided expert session for desired
configuration available
Check
Custom Code Maintainability
CheckTest
Upgrade (Delta Configuration)
Business Process
Template Management
Change Request
ASAP
Additional CQCs*
configuration available
The 4 Steps to fully exploit the value of
SAP Support SLA
Custom Code
Configuration Content
Test Content
Monitoringg q
Management
Diagnostics
Technical SLA &IT Reporting4
3SAP CPS by
R d dto fully exploit the value of SAP Solution Manager
To achieve IT transparency “Single Source of Truth”
Custom CodeDocumen-
tation Business Process
Documentation
Diagnostics
System Monitoring
SystemQuality
ServiceDesk
Deploy (Q-Gate Management, CTS+)
3
Run SAP
Selected CQCs*
12
Redwood
To get access to specific SAP Enterprise Support and SAP Solution
Manager capabilities
System Administration
Custom Development Management Cockpit
Quality Management
Solution Documentation
Assistant
for TechnologyTechnical
Landscape Documentation
1Technical
Configuration of Solution Manager
SAP Solution Manager enables you to establish a “Single Source of Truth” for the support by your operations teams and organization
* Continuous Quality Checks© SAP 2009 / Page 6
Technical DocumentationTechnical documentation as integral part of Solution Documentation
Documentation ScopeDocumentation type
A l b i
Create technical documentation
Hand-over to operations
Create solutiondocumentation
P f d t f
Create business process documentation
Analyse business processes with SoDocA
Align business process structure with implementation content
Performed as part of technical configuration of SAP Solution Manager
Document custom code
Verify technical documentation
Review sytem landscape Verify business processes
Update solutiondocumentation
Verify business process documentation
Hand-over to operations
Review sytem landscape
Run automated data capture for new systems
Adjust system landscape
Verify business processes with SoDocA
Update business blueprint
Document custom code
Create new or adjust logical components
Verify business process structure with implementation content
Technical Documentation
Customer Benefits
Transparency of landscape informationAll technical landscape information is centrally available and can be analyzed
Integration of third party applicationsAutomated collection and display of third party system information
Reliable and Up-to-date information
Enriches business process with system data
Third party application can re-use the landscape data
Reduced time and effort Basis for other capabilitiesLandscape data is updated automatically based on specified frequency
Central maintenance and access reduces
Controlled but target-oriented access to managed systems
Technical business process monitoring
© SAP 2008 / Page 8
time and effort for solution operations
Technical DocumentationExamplep
Technical documentation as central, reliable data source for all kind of system landscape and system related documentation
Solution overview
Solution status /Solution status / name
Links to administrative
tasks
Logical Components
Products / product versions
System role
System / client
Technical DocumentationSAP Solution Manager – Work Center “SAP Solution Manager Administration”
Work Center: Role-specific entry point for technical documentation and SAP Solution Manager administration related activitiesSolution Manager administration related activities
System Administrator
Technical documentationTechnical documentation,maintain systems, users and solutions
Technical Documentation SAP Solution Manager – Work Center “System Landscape Management”
Work Center: Role-specific entry point for display of technical documentation and related activities
Technical O ti
System Administrator
Operation
Business Process Expert
Application Consultant
Display or maintain technical documentation of systems and solutionsdocumentation of systems and solutions
Business Process and Custom Code DocumentationBusiness Process Documentation as part of Solution Documentation
Documentation ScopeDocumentation type
A l b i
Create technical documentation
Hand-over to operations
Create SolutionDocumentation
Create business process documentation
Analyze business processes with SoDocA
Align business process structure with implementation content
Performed as part of initial set-up of SAP Solution Manager
Document custom code
Verify technical documentation
Review sytem landscape Verify business processes
Update SolutionDocumentation
Verify business process documentation
Hand-over to operations
Review sytem landscape
Adjust system landscape
Run automated data capture for new systems
Verify business processes with SoDocA
Update business blueprint
Document custom code
Create new or adjust logical components
Verify business process structure with implementation content
Business Process Documentation (Business Blueprint)( )
Customer Benefits
Simplifies alignment of Business and ITImplementation content with more than 2,500 predefined processes, documentation, test cases
d d di t d t h i l i f ti lik
Accelerates internal IT supportStandardized documentation in the SAP Support ecosystem
and dedicated technical information like transactions and programs
Central documentation of business processes including related system information
Basis for business process monitoring
Cost reduction for implementation, upgrades and maintenanceincluding related system information
Eases collaboration with SAP Allows fact-based decisions about innovation / business process operation
Faster response times
Faster time to solution
Prerequisite for certain AGS services, e.g.
innovation / business process operationEasy and fast verification of documented business processes and dedicated custom developments
© SAP 2008 / Page 13
q , gjustification of custom development Transparency of projects throughout
decentralized IT landscaped
Business BlueprintExample
Business Blueprint allows central and controlled change of combined business d l t d t l d d t tiprocess and related system landscape documentation
System information Transactions Custom development Documentation
Organizational units
Master dataMaster data
3 level hierarchyBusiness scenarioBusiness processesBusiness steps
Interfaces
Implementation Content
GoalProvide customers with predefined business scenarios and business processes aligned with SAP Solution Maps to enable projects to perform scoping, configuration, and testing according to industry best practices
ScopeDocumentation describing the scenario use in your business Transactions allowing the evaluation of the delivered scenariosTransactions allowing the evaluation of the delivered scenarios Configuration support allowing for efficient Customizing of your scenariosTest templates to accelerate integration testingTest templates to accelerate integration testing
BenefitsReduced business blueprint timeAcceleration of configurationQuick Start for testing
Implementation Content
A pragmatic approach to build up business process documentation
Documentation Steps
Maintain all new implementation and upgrade projects in SAP Solution Manager
Proactively create business process documentation for mission critical business process steps (core business processes)
When SAP Solution Manager functionality based on process documentation shall be used, create business process documentation
All business process documentation requested from SAP is provided through the predefined implementation content (business process repository) in SAP Solution Manager
Documentation of Core Business Processes Decision Tree
Decision Tree: How to come to a business process documentation in SAP Solution Managerg
VerifyDocumentation
available
yes Sign-off by business
Continuousverification Adjust
documentation
Verify resultswith business
Verify process structurey
in SolMan
no
process expert with SoDocAdocumentationprocess expertwith SoDocA*
DiscoverDocumentation
availablesomewhere
yes
noSign-off by business
process expert
Continuousverification
with SoDocA
Adjustdocumentation
Verify resultswith business
process expert
Analyze with predefined
business content and SoDocA
ReuseTool based
documentationcompatible to
SolMan
yes
noCheck
completeness of documentation
Uploaddocumentation
Manual transferof process structure
VerifySolMan
yes
V ifUpload/linkAutomatedtransfer of
Verify processstructure
Transfer VerifyUpload/linkdocumentation
transfer of process structure
structureand prepare
transfer
SoDocA = Solution Documentation Assistant
Business Process Life-Cycle Template to Solution
Business Process Life-Cycle supported by SAP Solution Manager: From process templates, modeling, roll-out until reuse in SAP Solution Manager p p , g, gcapabilities and upgrade or maintenance projects
*
* = Business Process Repository (Implementation content)
Business Process Documentation SAP Solution Manager – Work Center “Implementation / Upgrade”
Work Center: Role-specific entry point for business process documentation and project related activitiesproject related activities
Project ManagerProject Manager
Business Process Expert
Team Lead
p
Team MemberPlan, create and maintain projects
Quality Managermaintain projects
Status Reporting
S t Ad i i t tSystem Administrator
SAP® Solution Manger
© SAP 2009 / Page 20
SAP® Solution Manager
© SAP 2009 / Page 21
Documentation of Core Business Processes –“How it works”
Four demos to present the basic process of core business process documentation and verification
Demo 1: Create a projectCreate project and assign logical components Find out how it works:
C t j t
a d e ca o
Create project and assign logical components
Demo 2: Document core business processImport business scenario from business process
Create a project
Find out how it works:Import business scenario from business process repository and check business process stepsDocument of custom code and custom programs
Document Business Process
Create interface scenario, interface and interface steps
Demo 3: Create a solution and upload the processes into the solutionCreate a solutionImport business scenario into the solution
Find out how it works:Import to solution
Demo 4: Verify process structureUse solution documentation assistant
© SAP 2009 / Page 22
Find out how it works:Solution Document. Assistant
Additional Information
Information
Documentation of Core Business Processes and Solution Documentation Assistant http://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >> Requirements and Design Phases with SAP Solution Manager
Enterprise Supportp pphttp://service.sap.com/enterprisesupport
© SAP 2009 / Page 23
