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This guide contains all the information you need to get from setup to your sofa. Welcome. You’re watching Apple TV.

Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

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Page 1: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

This guide contains all the information youneed to get from setup to your sofa.

Welcome. You’re watching Apple TV.

Michael
Typewriter
Please remember to log out of your Apple account before you leave the apartment.
Page 2: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

3Contents

Contents

Chapter 1: Connect. 7 What’sinthebox

8 AppleTVataglance

10 Whatyouneed

11 SettingupAppleTV

Chapter 2: Configure. 16 ConfiguringyourAppleTV

17 ConnectingtoiTunes

Chapter 3: Watch. 20 UsingyourAppleremote

21 Basicremotefunctions

21 PairingAppleTVwitharemote

22 UnpairingAppleTVfromaremote

23 Changingtheremotebattery

24 RentingmoviesandpurchasingTVshows

Page 3: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

4 Contents

Chapter 4: Problem? No Problem. 26 Troubleshooting

31 ResettingallthesettingsonyourAppleTV

32 RestoringyourAppleTV

33 Serviceandsupport

33 Serialandmodelnumbers

34 Careandcleaning

Page 4: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

www.apple.com/support/appletv

Connect.

1

Page 5: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

6 Chapter 1 Connect. Chapter 1 Connect.

UseAppleTVtowatchhigh-definitionmoviesandTVshowsdirectlyfromtheiTunesStoreonyourwidescreenTV.PlaycontentfromNetflix,viewliveandarchivedsportsandnews,andenjoypodcasts,YouTube,Vimeo,andInternetradio.StreamyourmusicandphotosfromiCloud,orplayyouriTunescontentwirelesslyfromaMacorPC.Viewfull-screenphotoslideshowsfromthecomfortofyourcouch.AndwithAirPlay,wirelesslydisplayyouriPhone,iPad,andiPodtouchscreenonAppleTV,ormirroryouriPhone4SoriPadscreen.

Note:  Contentavailabilityvariesbyregion.AirPlayrequiresacompatibleiOSdeviceandversion.

Page 6: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 1 Connect. 7Chapter 1 Connect.

For information about See

What you need to get started “Whatyouneed”onpage10

Setting up Apple TV “SettingupAppleTV”onpage11

Setting up your network connection “ConfiguringyourAppleTV”onpage16

Using the Apple Remote “UsingyourAppleremote”onpage20

Troubleshooting Apple TV “Troubleshooting”onpage26

Apple TV safety information and warranty TheincludedApple TV Important Product Information Guide

What’s in the box

AC power cord Apple Remote

Note:  Yourpowercordmaylookdifferentfromtheonepicturedhere.

Page 7: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

8 Chapter 1 Connect. Chapter 1 Connect.

Apple TV at a glance

Status lightIR receiver

£ HDMI port d Micro USB port Optical digital audio port

G Ethernet portPower port

Page 8: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 1 Connect. 9Chapter 1 Connect.

IR receiverUsewiththeincludedAppleRemotetocontrolAppleTV.

Status lightThestatuslightflashesslowlywhenAppleTVstartsup.WhenAppleTVison,thestatuslightglows.See“Statuslight”onpage27.

≤ Power portConnecttheincludedACpowercordtothepowerportonAppleTV.

£ HDMI portConnectAppleTVtotheHDMIportofahigh-definitionTVusinganHDMIcable.

d Micro USB portForserviceanddiagnostics.

Optical digital audio portConnectAppleTVtoahometheaterreceiverthathasanopticaldigitalaudioport,usinganopticaldigitalaudio(alsocalledS/PDIForTOSLINK)cable.

G Ethernet portIfyournetworkisEthernet-based,connectanEthernetcable.

Z Built-in 802.11n Wi-Fi technologyConnectAppleTVtoyourwirelessnetwork.

Page 9: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

10 Chapter 1 Connect. Chapter 1 Connect.

What you needTostartusingAppleTV,youneedthefollowing:

High-definition TVAhigh-definitionTV(HDTV)thatcandisplay720por1080pvideo

Cables AnHDMIcabletoconnectAppleTVtoyourTV

 Anopticaldigitalaudiocable(optional)

Network An802.11a,b,g,ornWi-Fiwirelessnetwork(wirelessvideostreamingrequires802.11a,g,orn),or10/100Base-TEthernetnetwork

 AbroadbandInternetconnection(DSL,cable,orLAN)

 Yourwirelessnetworknameandpassword(ifyouuseone)

Software and accountsToplaycontentfromaMacorPConAppleTV,youneed:

 iTunes10.5orlater

 AnAppleIDtorentmoviesorpurchaseTVshowsfromtheiTunesstore,andtouseHomeSharingtostreamcontentfromaMacorPC

 ANetflixaccounttostreamcontent.OtheraccountsmayberequiredforfullaccesstosomeInternetcontent.

Page 10: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 1 Connect. 11Chapter 1 Connect.

Setting up Apple TVAppleTVconnectstoyourTVthroughanHDMIportthatdeliversbothaudioandvideo.BeforeyousetupAppleTV,lookattheportsonthebackofyourTVtomakesureyouhavetherightcables:

 An HDMI cable: YoucanconnectAppleTVtoanHDTVorhometheaterreceiverthathasanHDMIport,usinganHDMIcableforbothvideoandaudio.

 An optical digital audio cable (optional): UsethiscableifyouwanttoconnectAppleTVtoareceiverforaudio.

Important:  BeforeyouconnectAppleTVtoapoweroutlet,carefullyreadtheseinstallationinstructionsandthesafetyinformationintheincludedApple TV Important Product Information Guide.

Page 11: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

12 Chapter 1 Connect. Chapter 1 Connect.

Step 1: Connecting the cables1 ConnectoneendoftheHDMIcabletothebackofyourTV.

2 ConnecttheotherendofthecabletotheHDMIportonthebackofAppleTV.

3 Ifyou’reusinganopticaldigitalaudiocableforaudio,connectoneendofthecabletotheaudioinputportonyourreceiverorTV,andtheotherendtotheopticaldigitalaudioportonthebackofAppleTV.

Apple TV

Television

HDMI port HDMI port

HDMI cable

Note:  Thebuilt-in802.11Wi-FitechnologyconnectsAppleTVtoyourwirelessnetwork.IfyournetworkisEthernet-based,connectAppleTVtoyournetworkusinganEthernetcable.

Page 12: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 1 Connect. 13Chapter 1 Connect.

Step 2: Connect the power cordConnectoneendofthepowercordtothepowerportonthebackofAppleTVandtheotherendtoapoweroutlet.

Power port

Important:  Don’tplaceanythingontopofAppleTV.Objectsplacedontopmayinterferewiththewirelesssignal.Don’tplaceAppleTVontopofotherelectronicequipmentinamediacabinet.

Step 3: Turn on your TV and select the inputThefirsttimeyouuseAppleTV,ithelpsyouchoosealanguageandselectanetwork.SeeChapter2,“Configure.”onpage15.

IfyouseejustablackscreenthefirsttimeyouuseAppleTV,makesuretheinputsettingyou’veselectedonyourTVmatchestheinputyouconnectedthecablestoonyourTVorhometheaterreceiver.SeeChapter4,“Problem?NoProblem.”onpage25,andrefertothedocumentationthatcamewithyourTVforinformationaboutitsinputs.

Page 13: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

www.apple.com/support/appletv

Configure.

2

Page 14: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

16 Chapter 2 Configure. Chapter 2 Configure.

AppleTVhelpsyouselectandconfigureyourwirelessnetworkconnection,andconnecttoiTunesonyourcomputerifyouwanttowatchorlistentothecontentsofyouriTuneslibrary.

Configuring your Apple TVHaveyournetworknameandpassword(ifyouuseone)andyourAppleRemotehandywhenyouconfigureAppleTV.MakesuretherearenoobstructionsbetweentheremoteandAppleTV.Forinformationaboutusingyourremote,seeChapter3,“Watch.”onpage19.

Ifyou:

 Use a wired Ethernet network to connect,AppleTVautomaticallydetectsyournetwork.

 Use a wireless network to connect,AppleTVhelpsyouselectandconfigureyournetworkconnection.

Connecting to your wireless networkAppleTVhelpsyouconnecttoyourwirelessnetwork.Ifyouuseanameandpasswordtoaccessyournetwork,havethemready.

UsetheAppleRemoteto:

1 Selectyournetworkfromthelist,orenteryournetworknameifthenetworkishidden.

2 Enteryournetworkpassword(ifyouuseone).

Page 15: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 2 Configure. 17Chapter 2 Configure.

Ifyoudon’tconnectusingDHCP,youmayneedtoenteryourIPaddress,subnetmask,routeraddress,andDNSaddress.

Tocompletethenetworkconnection,followtheonscreeninstructions.

Connecting to iTunesToaccessthecontentofyouriTuneslibraryonAppleTV,youneediTunes10.5orlaterinstalledonyourcomputer.Foralistofsystemrequirements,see“Softwareandaccounts”onpage10.

Updating your iTunes softwareYoushouldupdatetothelatestversionofiTunes:

 On a Mac,useSoftwareUpdatetoupdatetothelatestversionofiTunes.TouseSoftwareUpdate,chooseApple()>SoftwareUpdate.

 On a Windows-based computer,gotoiTunesHelptoupdatetothelatestversionofiTunes.OpeniTunes,andthenchooseHelp>CheckforUpdates.

Setting up Home SharingAfteryousetupyournetworkconnection,youneedtosetupiTunesandAppleTVtosharethecontentsofyouriTuneslibrary.UseHomeSharinginiTunesandonAppleTVtosharetheiTuneslibraryofanycomputeronyourlocalnetworkthathasHomeSharingsetup.

Page 16: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

18 Chapter 2 Configure.

To set up Home Sharing in iTunes:1 OpeniTunesonyourcomputer.

2 ChooseAdvanced>TurnOnHomeSharing.

3 EnteryourAppleIDandpassword,andthenclickCreateHomeShare.

4 Repeatsteps1through3oneachcomputeryouwanttouseforHomeSharing.

ForinformationaboutiTunes,openiTunesandchooseHelp>iTunesHelp.

To set up Home Sharing on Apple TV:1 OnAppleTV,chooseSettings>Computers.

2 ChooseTurnOnHomeSharing,andthenenterthesameAppleIDandpasswordyouenteredonyourcomputer.

Page 17: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

www.apple.com/support/appletv

Watch.

3

Page 18: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

20 Chapter 3 Watch. Chapter 3 Watch.

ReadontolearnaboutusingyourAppleRemotewithAppleTV.

Using your Apple remoteUsetheAppleRemotetocontrolAppleTVsettingsandnavigateyourcontent.MakesuretherearenoobstructionsbetweentheremoteandAppleTV.

MENU

Up

Down

Play/PauseMenu

Left Right

Select

Page 19: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 3 Watch. 21Chapter 3 Watch.

Basic remote functionsHere’showtouseyourAppleRemote:

To Do this

Move through the menu options PressUp,Down,Left,orRight

Select an option from a menu PressSelect

Return to a previous menu PressMenu

Pause or resume current playback PressPlay/Pause(’)

Return to the main menu HolddownMenu

Reset Apple TV HolddownMenuandDown,untiltheAppleTVstatuslightblinksrapidly

UpandDownontheAppleRemotedon’tcontrolthevolumeonyourTVorreceiver.UsetheremotethatcamewithyourTVorreceivertochangethevolume.

Pairing Apple TV with a remoteTheAppleRemoteworkswiththebuilt-inIRreceiveronAppleTV.TosetAppleTVtoworkwithonlytheincludedremote,pairAppleTVandtheremote.

To pair Apple TV with the included remote:

1 KeeptheremotepointeddirectlyatAppleTV.

2 HolddownMenuandRightfor6seconds.

Page 20: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

22 Chapter 3 Watch. Chapter 3 Watch.

Or, you can:

1 ChooseSettingsfromtheAppleTVmainmenu.

2 ChooseGeneral>Remotes>PairAppleRemote.

WhenyousuccessfullypairyourAppleRemote,AppleTVdisplaysachainlinksymbol( )aboveapictureofaremote.AppleTVnowworkswithonlythepairedremote.

Unpairing Apple TV from a remoteIfyoulosetheAppleRemotethatyoupairedAppleTVwith,youcanuseanotherAppleRemotetounpairAppleTVfromthelostremote.

To unpair Apple TV from a paired remote:1 KeeptheremotepointeddirectlyatAppleTV.

2 HolddownMenuandLeftfor6seconds.

Or, you can:

1 ChooseSettingsfromtheAppleTVmainmenu.

2 ChooseGeneral>Remotes>UnpairAppleRemote.

Whenyousuccessfullyunpairthelostremote,AppleTVdisplaysabrokenchainlinksymbol( )aboveapictureofaremote.YoucannowpairAppleTVwithadifferentremote.

Page 21: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 3 Watch. 23Chapter 3 Watch.

Changing the remote batteryWhenthebatterychargeinyourAppleRemoteislow,AppleTVdisplaysapictureofaremoteandawarningsymbol(·).ReplacethebatterywithaCR2032battery.

Batterycompartment

To replace the battery:1 Useacointoremovethebatterycompartmentcover.

2 Removethebattery.

3 InsertaCR2032batterywiththepositiveside(∂)facingup.

4 Replacethebatterycompartmentcoveranduseacointotightenit.

Important:  Disposeoftheusedbatteryaccordingtoyourlocalenvironmentallawsandguidelines.

Page 22: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

24 Chapter 3 Watch.

Renting movies and purchasing TV showsYoucanrentstandardorhigh-definitionmoviesandpurchaseTVshowsdirectlyonAppleTV(whereavailable).Followtheonscreeninstructionstofindoutwhenarentedmovieexpires.PurchasedTVshowsdon’texpire.

Whenarentedmovieexpires,it’snolongeravailableforplayback.Towatchitagain,youcanrentitagainfromiTunes.

Page 23: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

www.apple.com/support/appletv

Problem? No Problem.

4

Page 24: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

26 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.

MostproblemswithAppleTVcanbesolvedquicklybyfollowingtheadviceinthischapter.Foradditionaltipsandtroubleshootinginformation,seetheAppleTVSupportpageatwww.apple.com/support/appletv.

TroubleshootingIfyouhaveaproblemwithAppleTV,there’susuallyaquickandsimplesolution.

First stepsIfAppleTVisn’tresponding,firstmakesure:

 ThecablesbetweenAppleTVandyourTVarepushedallthewayin.

 ThepowercordsforAppleTVandyourTVaresecurelyconnectedtoaworkingpowersource.

 YourTVisturnedonandsettothecorrectinput.

 AppleTVisconnectedtoyournetwork.ChooseSettings>General>Network,andseeifAppleTVhasanIPaddress.

 YournetworkandInternetconnectionsareonandworkingproperly.

Ifyoustillhavetrouble,tryresettingyourequipmentbydisconnectingAppleTV,yourTV,yourwirelessnetworkingequipmentorbasestation,andyourrouterfromthepoweroutlet.Wait30seconds,andthenreconnecteverything.

Page 25: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 4 Problem? No Problem. 27Chapter 4 Problem? No Problem.

Status lightThestatuslightonthefrontofAppleTVindicateswhat’shappening.

If Apple TV is The status light

On Glows

Off or in standby Isoff

Starting up Flashesslowly

Accepting a command from the remote Flashesonce

Rejecting a command from the remote(youpairedaremotewithAppleTV,butyou’reusingaremotethat’snotpaired)

Flashesthreetimes

Having problems Flashesquickly

Additional stepsIfAppleTVdoesn’trespondtotheprevioussteps,trythefollowing.

If you can’t hear sound IfAppleTVisconnectedtoareceiver,makesurethereceiveristurnedon.

 MakesuretheinputsettingyouselectedonyourTVorreceivermatchestheinputyouraudiocableisconnectedto.Formoreinformation,seethedocumentationthatcamewithyourreceiver.

 MakesurethevolumeonyourTVorreceiveristurnedupandisn’tmuted.

Page 26: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

28 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.

 Makesureyou’reusingthecorrectaudiocableandthatit’sconnectedfirmlytoAppleTVandtoyourTVorreceiver.

 Ifyou’reusingtheHDMIportforaudio,makesureyourTVsupportsaudiothroughitsHDMIport.TheHDMIportsonsomeolderTVssupportonlyvideo.

If there’s noise coming from your TV speakers IfyourTVorspeakerssupportDolbyDigitalaudio,makesuretheDolbyDigitalOutsettingiscorrectfortheTVandspeakers.OnAppleTV,chooseSettings>Audio&Video>DolbyDigital,andselectOnorOff.

If you’re having trouble viewing content from your iOS device using AirPlay OnAppleTV,gotoSettings>AirPlayandmakesureAirPlayisenabled.

 MakesureyouriOSdeviceandAppleTVareonthesameWi-Finetwork.

 MakesureyouriOSdeviceisrunningiOS4.3orlater.

 Ifyou’retryingtouseAirPlayMirroringtoshowthescreenofyouriOSdeviceonAppleTV,checkthatyourdevicesupportsthatfeature.

If Apple TV isn’t playing your photo albums or slideshows Makesureyouhavephotosinyourphotolibraryorinafolderonyourcomputer.

 MakesureAppleTVandthecomputeryou’reusingaresetupforHomeSharing.See“ConnectingtoiTunes”onpage17.

 Makesurethephotosyouwanttoshareareselected.IniTunes,chooseAdvanced>“ChoosePhotostoShare,”andthenselectthephotosyouwanttoshare.

Page 27: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 4 Problem? No Problem. 29Chapter 4 Problem? No Problem.

 MakesureAppleTVandyourcomputerareonthesamelocalnetwork.

 MakesureAppleTVandyourcomputerareusingthesameHomeSharingaccount.

If you don’t see your iTunes library under Computers on Apple TVÂ MakesureAppleTVandyourcomputerareonthesamelocalnetwork.

 MakesureAppleTVandiTunesareusingthesameaccountnameandpassword.

If the remote isn’t working PointtheremotedirectlyatAppleTV.

 IfyoupairedAppleTVwithanAppleRemote,makesureyou’reusingthepairedremote.

 IftheAppleTVstatuslightflashesoncewhenyoupressabuttononthepairedremote,theproblemisn’twiththeremote.See“IfyoucanseeapicturebutAppleTVisn’tresponding”onpage31.

 Ifyou’reusinganunpairedremote,theAppleTVstatuslightflashesthreetimes.

 IfyoupairedAppleTVwithanAppleRemoteandyoucan’tfindthepairedremote,setAppleTVtoworkwithanyAppleRemotebyholdingdownMenuandLeftfor6secondsonanotherremote.

 MakesurethefrontofAppleTVisn’tblocked.

 IfAppleTVdisplaysapictureofaremoteandawarningsymbol(·),youneedtoreplacethebatteryintheremote.See“Changingtheremotebattery”onpage23.

Page 28: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

30 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.

If Apple TV can’t access the network Checkforanyobstructions,andadjustthelocationofthebasestationorAppleTV.

 Ifyournetworkhassecurityenabled,makesureyouenterthecorrectpassword.

 Ifsecurityisenabledonthenetwork,temporarilydisableitonthebasestationandtryconnectingagain.

 ChecktheIPaddressAppleTVisusing.Ifitstartswith169.x.x.x,therouterorbasestationmaynotbeconfiguredproperly.ChecktoseeifDHCPaccessisavailable,orconfigureAppleTVwithamanualIPaddress.

 AppleTVcannotconnecttoawirelessnetworkthatcontainshigh(extended)ASCIIordouble-byte(Unicode)characters(suchasJapanese,Korean,orChinese)inthenameorpassword.

If your TV screen appears fuzzy or black MakesureyourHDTVsupports720por1080pvideo.

 Makesureyou’reusingthecorrectHDMIcableandthatit’sfirmlyconnectedtoAppleTVandtoyourTV.

 MakesuretheinputsettingonyourTVmatchestheinputporttheHDMIcableisconnectedto.Forinformation,seethedocumentationthatcamewithyourTV.

Page 29: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 4 Problem? No Problem. 31Chapter 4 Problem? No Problem.

If you can see a picture but Apple TV isn’t responding HolddownMenuontheAppleRemotetoreturntotheAppleTVmainmenu.

 MakesureyourTVisturnedonandworkingproperly.Forinformation,seethedocumentationthatcamewithyourTV.

 IfyoupairedanAppleRemotewithAppleTV,makesureyou’reusingthepairedremote.See“PairingAppleTVwitharemote”onpage21.

 ResetAppleTVbydoingoneofthefollowing:

 HolddownbothMenuandDownontheAppleRemoteuntiltheAppleTVstatuslightblinksrapidly.

 DisconnectAppleTVfromthepoweroutlet,waitaboutfiveseconds,andthenreconnectit.

Resetting all the settings on your Apple TVYoucanresetallofthesettingsonyourAppleTVtofactoryvalues.

Important:  Thisrequiresyoutoreenterallofyournetworkandaccountinformation.

To reset all settings:ChooseSettings>General>Reset>ResetAllSettings.

Page 30: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

32 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.

Restoring your Apple TVIfAppleTVdoesn’trespondtoanyoftheprevioussteps,orifyouwanttoresetAppleTVtoitsdefaultsettings,youcanrestoreyourAppleTVsoftware.

To restore Apple TV:ChooseSettings>General>Reset,andthenselectRestore.

RestoringAppleTVcantakesometime,sobepatient.

Ifrestoringdoesn’tworkorifAppleTVstilldoesn’trespond,youcanrestoreitusingiTunes:

To restore Apple TV using iTunes:Â DisconnectthepowerandHDMIcablesfromAppleTVandtakeittoyourcomputer.

 ConnectoneendofamicroUSBcable(soldseparately)tothebackofAppleTV,andtheotherendtoyourcomputer.

 ConnectoneendoftheAppleTVpowercordtothepowerportonthebackofAppleTVandtheotherendtoapoweroutlet.

 OpeniTunesonyourcomputer,selectAppleTVintheSourcelist,andthenclickRestore.

Page 31: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

Chapter 4 Problem? No Problem. 33Chapter 4 Problem? No Problem.

Service and supportThere’smoreinformationaboutusingAppleTViniTunesonscreenhelpandontheweb.Thistabledescribeswheretogetsoftwareandserviceinformation.

To learn about Do this

Service and support, discussions, tutorials, and Apple software downloads

Goto:www.apple.com/support/appletv

Using iTunes in Mac OS X OpeniTunesandchooseHelp>iTunesHelp.ForanonscreeniTunestutorial(availableinsomeareasonly),goto:www.apple.com/support/itunes

Using iPhoto in Mac OS X OpeniPhotoandchooseiPhoto>iPhotoHelp.

Safety and regulatory compliance information

SeetheincludedApple TV Important Product Information Guide.

Serial and model numbersYourAppleTVserialnumberisprintedonthebottomofAppleTV.YoucanalsofindtheserialandmodelnumbersintheAppleTVSettingsmenu.OnAppleTV,chooseSettings>General>About.

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34 Chapter 4 Problem? No Problem.

Care and cleaning

NOTICE:  FailuretofollowthesecareandcleaninginstructionscouldresultindamagetoAppleTVorotherproperty.

Using connectors and portsNeverforceaconnectorintoaport.Checkforobstructionsontheport.Iftheconnectorandportdon’tjoinwithreasonableease,theyprobablydon’tmatch.Makesurethattheconnectormatchestheportandthatyouhavepositionedtheconnectorcorrectlyinrelationtotheport.

Keeping Apple TV within acceptable temperaturesOperateAppleTVinaplacewherethetemperatureisalwaysbetween0ºand40ºC(32ºto104ºF).

Keeping the outside of Apple TV cleanTocleanAppleTV,unplugthepowercordandallcables.Thenuseasoft,lint-freecloth.Avoidgettingmoistureinopenings.Don’tusewindowcleaners,householdcleaners,aerosolsprays,solvents,alcohol,ammonia,orabrasivestocleanAppleTV.

Disposing of Apple TV properlyForinformationabouttheproperdisposalofAppleTV,andforotherimportantregulatorycomplianceinformation,seetheApple TV Important Product Information Guide.

Page 33: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV

KK AppleInc.©2012AppleInc.Allrightsreserved.

Underthecopyrightlaws,thismanualmaynotbecopied,inwholeorinpart,withoutthewrittenconsentofApple.

Everyefforthasbeenmadetoensurethattheinformationinthismanualisaccurate.Appleisnotresponsibleforprintingorclericalerrors.

Apple1InfiniteLoopCupertino,CA95014408-996-1010www.apple.com

TheApplelogoisatrademarkofAppleInc.,registeredintheU.S.andothercountries.Useofthe“keyboard”Applelogo(Option-Shift-K)forcommercialpurposeswithoutthepriorwrittenconsentofApplemayconstitutetrademarkinfringementandunfaircompetitioninviolationoffederalandstatelaws.

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Page 34: Apple TV User Guide · Reset Apple TV Hold down Menu and Down, until the Apple TV status light blinks rapidly Up and Down on the Apple Remote don’t control the volume on your TV