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RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Accept my offer to Study
Browse accommodation available to me
Select my favourite accommodation
Receive confirmation of my provisional booking
UG
PG
Pay my deposit
Receive confirmation of my
booking
Summer School
Pay the full amount
Specific requirements
Notify LSE of my needs
Presessional & Early arrival
Browse early arrival
packages
Making Initial Bookings for Accommodation
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Get exam results
Accept terms and conditions for
accommodation
Receive welcome pack
Prepare for arrival
Pay my deposit
Receive confirmation of
my booking
Booking officer
Conditional PG
Unsuccessful student
Confirming Bookings for Accommodation
Cancel booking
Coordinate room
allocations
Create welcome
information
Successful PG
Successful UG
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Complete online induction, book arrival slot, supply
emergency contactComplete inventoryFull Check In
Attend welcome events
Check in team
Check in to Accommodation
Deliver welcome events
Coordinate inventory
Presessional & Early arrival
Summer School
Main student cohort
Early arrival check in
Early arrival check out
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Review No Show student report
No show student
Send communications to
student
Student support – no shows
Booking Officer
Liaise with Student Services and Department Update
bookingCancel
booking
Receive communications
Respond to communications
Check in
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Review non registered student
report
Non Registered
Student
Send communications to
student
Student support – non registered students
Booking Officer
Liaise with Student Services and Department
Log follow up date
Early departure
Receive communications
Respond to communications
Register to study
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Student involved in
incident
Student support – incident management
Warden
Discuss incident
Disability and Wellbeing
Discuss incident
Receive assistance
Refer to Warden
Disciplinary meeting
Pay fineFollow up
communications
Log incident
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Student A wishing to
swap
Room swaps
Student B wishing to
swap
Booking Officer
Login to room swap forum
Agree to room swap
Submit room swap request
Sign new contract Swap Rooms
Wardens and Front of House
Review and approve room
swap
Process room swap
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Summer School
Check out of accommodation
Receive automated communications
Complete leaver form
Complete leaver s inventory
Coordinate moving out
logistics
Check out
Wardens and Front of House
Review completed forms
Main student cohort
DepartReceive final
statement including fines
Coordinate extra cleaning and maintenance
Update account
Prepare for moving out
RS181318 Student Accommodation System Validation Report
Appendix B: User Storyboards
Booking Officer
Early departure from accommodation
Complete dynamic early
leaver form
Request leaving date
Confirm Leaving date
Check out
Front of House
Resell room
Early departure
student
DepartReceive final
statement
Update account
Warden
Review requestProcess check
out