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APPENDIX A.1
Table A.1 Questionnaire for Customer
Which of the following factors are relevant to you while purchasing a product?
S.N. Factor Relevant?
Yes No
1. Is quality taken into consideration while purchasing?
2. Is visibility important in your purchase?
3. Does trust play a role in your buying decision?
4. Do you attach importance to product innovativeness?
5. Is delivery reliability important to you?
6. Do you consider flexibility and responsiveness of seller?
7. Is seller’s resource utilization relevant to your purchase?
8. Do you consider cost to play a role in your purchase?
9. Are seller’s assets relevant in your purchase decision?
10. Does seller’s technological capability play a role in your purchase
decision?
11. Is seller’s service relevant to you?
12. Do you consider seller’s time to market?
80
Table A.2 Questionnaire for Supplier/ Manufacturer/Distributor
Please indicate whether the following factors play a role in your supply chain.
S.N. Factor Relevant?
Yes No
1. Is quality taken into consideration in your supply chain?
2. Is visibility important in your supply chain operations?
3. Does trust play a role in supply chain?
4. Do you attach importance to innovativeness in your supply chain?
5. Is delivery reliability important to you?
6. Do you take supply chain’s flexibility and responsiveness into
consideration?
7. Is resource utilization relevant to your supply chain?
8. Do you consider cost to play a role in your supply chain?
9. Are assets relevant in your supply chain?
10. Does technological capability play a role in your supply chain
operations?
11. Is service a relevant parameter in your supply chain?
12. Is time to market considered in our supply chain?
81
APPENDIX-A.2
Table A.3 Responses from Customer
Which of the following factors are relevant to you while purchasing a product?
S.N. Factor Relevant?
Yes No
1. Is quality taken into consideration while purchasing? X
2. Is visibility/transparency important in your purchase? X
3. Does trust play a role in your buying decision? X
4. Do you attach importance to product innovativeness? X
5. Is delivery reliability important to you? X
6. Do you consider flexibility and responsiveness of seller? X
7. Is seller’s resource utilization relevant to your purchase? X
8. Do you consider cost to play a role in your purchase? X
9. Are seller’s assets relevant in your purchase decision? X
10. Does seller’s technological capability play a role in your purchase
decision?
X
11. Is seller’s service relevant to you? X
12. Do you consider seller’s time to market? X
80
Table A.2 Questionnaire for Supplier/ Manufacturer/Distributor
Please indicate whether the following factors play a role in your supply chain.
S.N. Factor Relevant?
Yes No
1. Is quality taken into consideration in your supply chain?
2. Is visibility important in your supply chain operations?
3. Does trust play a role in supply chain?
4. Do you attach importance to innovativeness in your supply chain?
5. Is delivery reliability important to you?
6. Do you take supply chain’s flexibility and responsiveness into
consideration?
7. Is resource utilization relevant to your supply chain?
8. Do you consider cost to play a role in your supply chain?
9. Are assets relevant in your supply chain?
10. Does technological capability play a role in your supply chain
operations?
11. Is service a relevant parameter in your supply chain?
12. Is time to market considered in our supply chain?
122
APPENDIX E1
CALCULATIONS FOR SUBMEASURES OF ‘COST’ CONSIDERING
RESPONSES OF ENTIRE SUPPLY CHAIN
Table E.1 Mean rating of submeasures of cost considering entire supply chain
Performance submeasures Mean Rating Performance submeasures Mean Rating
Logistics management cost 3.08 Warehouse cost 2.68
Process capability 3.312 Incentive cost 2.848
Defects 2.312 Intangible cost 2.792
Distribution cost 2.808 Overhead cost 2.96
Manufacturing cost 3.096 Sensitivity to long-term cost 3.032
Inventory cost 2.84
Table E.2 Pairwise comparison matrix submeasures of ‘cost’ considering entire supply
chain
Mean rating 3.08 3.312 2.312 2.808 3.096 2.84 2.68 2.848 2.792 2.96 3.032
TLMC PCPL DFCT DBCT MFGC INVC WHEC ICSS ITGC OHDC SLTC
TLMC 1.000 0.930 1.332 1.097 0.995 1.085 1.149 1.081 1.103 1.041 1.016
PCPL 1.075 1.000 1.433 1.179 1.070 1.166 1.236 1.163 1.186 1.119 1.092
DFCT 0.751 0.698 1.000 0.823 0.747 0.814 0.863 0.812 0.828 0.781 0.763
DBCT 0.912 0.848 1.215 1.000 0.907 0.989 1.048 0.986 1.006 0.949 0.926
MFGC 1.005 0.935 1.339 1.103 1.000 1.090 1.155 1.087 1.109 1.109 1.021
INVC 0.922 0.857 1.228 1.011 0.917 1.000 1.060 0.997 1.017 0.959 0.937
WHEC 0.870 0.809 1.159 0.954 0.866 0.944 1.000 0.941 0.960 0.905 0.884
ICSS 0.925 0.860 1.232 1.014 0.920 1.003 1.063 1.000 1.020 0.962 0.939
ITGC 0.906 0.843 1.208 0.994 0.902 0.983 1.042 0.980 1.000 0.943 0.921
OHDC 0.961 0.894 1.280 1.054 0.902 1.042 1.104 1.039 1.060 1.000 0.973
SLTC 0.984 0.915 1.311 1.080 0.979 1.068 1.131 1.065 1.086 1.028 1.000
Column
total 10.312 9.589 13.737 11.311 10.204 11.183 11.851 11.152 11.375 10.796 10.472
123
Table E.3 Normalised matrix for pair-wise comparison of submeasures of ‘cost’
considering entire supply chain
TLMC PCPL DFCT DBCT MFGC INVC WHEC ICSS ITGC OHDC SLTC
Relative
weights of
submeasures
TLMC 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.096 0.097 0.097
PCPL 0.104 0.104 0.104 0.104 0.105 0.104 0.104 0.104 0.104 0.104 0.104 0.104
DFCT 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.072 0.073 0.073
DBCT 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.072 0.088 0.074
MFGC 0.097 0.097 0.097 0.097 0.098 0.097 0.097 0.097 0.097 0.103 0.098 0.098
INVC 0.089 0.089 0.089 0.089 0.090 0.089 0.089 0.089 0.089 0.089 0.089 0.089
WHEC 0.084 0.084 0.084 0.084 0.085 0.084 0.084 0.084 0.084 0.084 0.084 0.084
ICSS 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.089 0.090 0.090
ITGC 0.088 0.088 0.088 0.088 0.088 0.088 0.088 0.088 0.088 0.087 0.088 0.088
OHDC 0.093 0.093 0.093 0.093 0.088 0.093 0.093 0.093 0.093 0.093 0.093 0.093
SLTC 0.095 0.095 0.095 0.095 0.096 0.095 0.095 0.095 0.095 0.095 0.095 0.095
124
APPENDIX E 2
CALCULATIONS FOR SUBMEASURES OF ‘COST’ CONSIDERING
RESPONSES OF ENTIRE WEAK LINK
Table E.4 Mean rating of submeasures of cost considering weak link
Performance submeasures Mean Rating Performance submeasures Mean Rating
Logistics management cost 3 Warehouse cost 2.66
Process capability 3.4 Incentive cost 2.78
Defects 2.08 Intangible cost 2.74
Distribution cost 2.7 Overhead cost 2.88
Manufacturing cost 3.02 Sensitivity to long-term cost 2.96
Inventory cost 2.68
Table E.5 Pairwise comparison matrix submeasures of ‘cost’ considering weak link
TLMC PCPL DFCT DBCT MFGC INVC WHEC ICSS ITGC OHDC SLTC
TLMC 1.000 0.898 1.442 1.111 0.993 1.119 1.128 1.079 1.095 1.042 1.014
PCPL 1.113 1.000 1.606 1.237 1.106 1.246 1.256 1.201 1.219 1.160 1.128
DFCT 0.693 0.623 1.000 0.770 0.689 0.776 0.782 0.748 0.759 0.722 0.703
DBCT 0.900 0.808 1.298 1.000 0.894 1.007 1.015 0.971 0.985 0.938 0.912
MFGC 1.007 0.904 1.452 1.119 1.000 1.127 1.135 1.086 1.102 1.049 1.020
INVC 0.893 0.802 1.288 0.993 0.887 1.000 1.008 0.964 0.978 0.931 0.905
WHEC 0.887 0.796 1.279 0.985 0.881 0.993 1.000 0.957 0.971 0.924 0.899
ICSS 0.927 0.832 1.337 1.030 0.921 1.037 1.045 1.000 1.015 0.965 0.939
ITGC 0.913 0.820 1.317 1.015 0.907 1.022 1.030 0.986 1.000 0.951 0.926
OHDC 0.960 0.862 1.385 1.067 0.954 1.075 1.083 1.036 1.051 1.000 0.973
SLTC 0.987 0.886 1.423 1.096 0.980 1.104 1.113 1.065 1.080 1.028 1.000
Column
total 10.280 9.234 14.827 11.422 10.212 11.507 11.594 11.094 11.255 10.708 10.419
125
Table E.6 Normalised matrix for pair-wise comparison of submeasures of ‘cost’
considering weak link
TLMC PCPL DFCT DBCT MFGC INVC WHEC ICSS ITGC OHDC SLTC
Relative
weights of
weak link
submeasures
TLMC 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097
PCPL 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108
DFCT 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067
DBCT 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.088 0.069
MFGC 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098
INVC 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087
WHEC 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086
ICSS 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090
ITGC 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089
OHDC 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093
SLTC 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096
113
APPENDIX D.3
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘VISIBILITY’
Table D.1 Average of all responses for ‘Visibility’
Pair of Links Average of all Responses
A1-A2 0.57
A1-A3 0.58
A1-A4 1.24
A1-A5 1.11
A2-A3 0.79
A2-A4 0.72
A2-A5 0.95
A3-A4 1.37
A3-A5 1.28
A4-A5 0.62
Table D.2 Pairwise comparison for links with respect to ‘Visibility’
Visibility A1 A2 A3 A4 A5
A1 1 0.57 0.58 1.24 1.11
A2 1.754386 1 0.79 0.72 0.95
A3 1.724138 1.265823 1 1.37 1.28
A4 0.806452 1.388889 0.72993 1 0.62
A5 0.900901 1.052632 0.78125 1.6129 1
Column Total 6.185876 5.277343 3.881177 5.942903 4.96
Table D.3 Normalised matrix for pair-wise comparison of links w.r.t. ‘Visibility’
A1 A2 A3 A4 A5 Relative weights
of links
A1 0.161659 0.108009 0.149439 0.208652 0.22379 0.17031
A2 0.283612 0.189489 0.203547 0.121153 0.191532 0.19787
A3 0.278722 0.23986 0.257654 0.230527 0.258065 0.25297
A4 0.13037 0.26318 0.188068 0.168268 0.125 0.17498
A5 0.145638 0.199462 0.201292 0.2714 0.201613 0.20388
114
APPENDIX D.4
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘TRUST’
Table D.4 Average of all responses for ‘Trust’
Pair of Links Average of all Responses
A1-A2 0.85
A1-A3 0.9
A1-A4 0.9
A1-A5 0.89
A2-A3 1.34
A2-A4 0.8
A2-A5 1.77
A3-A4 0.9
A3-A5 2.23
A4-A5 1.22
Table D.5 Pairwise comparison for links with respect to ‘Trust’
Trust A1 A2 A3 A4 A5
A1 1 0.85 0.9 0.9 0.89
A2 1.176471 1 1.34 0.8 1.77
A3 1.111111 0.746269 1 0.9 2.23
A4 1.111111 1.25 1.11111 1 1.22
A5 1.123596 0.564972 0.44843 0.81967 1
Column Total 5.522288 4.41124 4.799542 4.419672 7.11
Table D.6 Normalised matrix for pair-wise comparison of links w.r.t ‘Trust’
A1 A2 A3 A4 A5 Relative weights
of links
A1 0.181084 0.19269 0.187518 0.203635 0.125176 0.178021
A2 0.21304 0.226694 0.279193 0.181009 0.248945 0.229776
A3 0.201205 0.169174 0.208353 0.203635 0.313643 0.219202
A4 0.201205 0.283367 0.231504 0.226261 0.171589 0.222785
A5 0.203466 0.128075 0.093432 0.18546 0.140647 0.150216
115
APPENDIX D.5
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘INNOVATIVENESS’
Table D.7 Average of all responses for ‘Innovativeness’
Pair of Links Average of all Responses
A1-A2 1.493
A1-A3 0.813
A1-A4 0.892
A1-A5 0.7645
A2-A3 0.7135
A2-A4 1.2685
A2-A5 1.6045
A3-A4 2.0915
A3-A5 2.525
A4-A5 1.829
Table D.8 Pairwise comparison for links with respect to ‘Innovativeness’
Innovativeness A1 A2 A3 A4 A5
A1 1 1.493 0.813 0.892 0.7645
A2 0.669792 1 0.7135 1.2685 1.6045
A3 1.230012 1.401542 1 2.0915 2.525
A4 1.121076 0.788333 0.47813 1 1.829
A5 1.308044 0.623247 0.39604 0.54675 1
Column Total 5.328925 5.306121 3.400665 5.798747 7.723
Table D.9 Normalised matrix for pair-wise comparison of links w.r.t.
‘Innovativeness’
A1 A2 A3 A4 A5 Relative
weights of
links A1 0.1876551 0.281373 0.239071 0.153826 0.09899 0.1921831
A2 0.12569 0.188462 0.209812 0.218754 0.207756 0.1900947
A3 0.2308181 0.264137 0.29406 0.360681 0.326945 0.2953284
A4 0.2103757 0.14857 0.140598 0.172451 0.236825 0.181764
A5 0.2454612 0.117458 0.116459 0.094287 0.129483 0.1406298
116
APPENDIX D.6
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘DELIVERY RELIABILITY’
Table D.10 Average of all responses for ‘Delivery Reliability’
Pair of Links Average of all Responses
A1-A2 0.58
A1-A3 0.6
A1-A4 0.9
A1-A5 0.41
A2-A3 0.74
A2-A4 0.7
A2-A5 1.39
A3-A4 0.5
A3-A5 0.9
A4-A5 0.49
Table D.11 Pairwise comparison for links with respect to ‘Delivery Reliability’ Delivery
reliability A1 A2 A3 A4 A5
A1 1 0.58 0.6 0.9 0.41
A2 1.724138 1 0.74 0.7 1.39
A3 1.666667 1.351351 1 0.5 0.9
A4 1.111111 1.428571 2 1 0.49
A5 2.439024 0.719424 1.11111 2.04082 1
Column Total 7.94094 5.079347 5.451111 5.140816 4.19
Table D.12 Normalised matrix for pair-wise comparison of links w.r.t. ‘Delivery
Reliability’
A1 A2 A3 A4 A5 Relative weights
of links A1 0.12593 0.114188 0.110069 0.175069 0.097852 0.124622
A2 0.21712 0.196876 0.135752 0.136165 0.331742 0.203531
A3 0.209883 0.266048 0.183449 0.097261 0.214797 0.194288
A4 0.139922 0.281251 0.366898 0.194522 0.116945 0.219907
A5 0.307146 0.141637 0.203832 0.396983 0.238663 0.257652
117
APPENDIX D.7
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘FLEXIBILITY AND RESPONSIVENESS’
Table D.13 Average of all responses for ‘Flexibility and Responsiveness’
Pair of Links Average of all Responses
A1-A2 1.463
A1-A3 0.577
A1-A4 1.069
A1-A5 0.708
A2-A3 1.012
A2-A4 1.943
A2-A5 1.753
A3-A4 2.5
A3-A5 2.075
A4-A5 1.132
Table D.14 Pairwise comparison for links with respect to ‘Flexibility and Responsiveness’
Flexibility and
respon A1 A2 A3 A4 A5
A1 1 1.463 0.577 1.069 0.708
A2 0.683527 1 1.012 1.943 1.753
A3 1.733102 0.988142 1 2.5 2.075
A4 0.935454 0.514668 0.4 1 1.132
A5 1.412429 0.570451 0.48193 0.88339 1
Column Total 5.764512 4.536261 3.470928 7.395392 6.668
Table D.15 Normalised matrix for pair-wise comparison of links w.r.t. ‘Flexibility &
Responsiveness’
A1 A2 A3 A4 A5 Relative
weights of links
A1 0.173475 0.322512 0.166238 0.144549 0.106179 0.182591
A2 0.118575 0.220446 0.291565 0.262731 0.262897 0.231243
A3 0.30065 0.217832 0.288107 0.338048 0.311188 0.291165
A4 0.162278 0.113456 0.115243 0.135219 0.169766 0.139193
A5 0.245021 0.125753 0.138847 0.119452 0.14997 0.155809
118
APPENDIX D.8
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘COST’
Table D.16 Average of all responses for ‘Cost’
Pair of Links Average of all Responses
A1-A2 0.74
A1-A3 0.6
A1-A4 0.9
A1-A5 1.3
A2-A3 1.6
A2-A4 2.17
A2-A5 2.62
A3-A4 0.9
A3-A5 0.8
A4-A5 0.8
Table D.17 Pairwise comparison for links with respect to ‘Cost’
Cost A1 A2 A3 A4 A5
A1 1 0.74 0.6 0.9 1.3
A2 1.35135 1 1.6 2.17 2.62
A3 1.66667 0.625 1 0.9 0.8
A4 1.11111 0.4608 1.11111 1 0.8
A5 0.76923 0.3817 1.25 1.25 1
Column Total 5.89836 3.2075 5.561111 6.22 6.52
Table D.18 Normalised matrix for pair-wise comparison of links w.r.t. ‘Cost’
A1 A2 A3 A4 A5 Relative
weights of links
A1 0.16954 0.2307 0.107892 0.14469 0.199387 0.1704
A2 0.22911 0.3118 0.287712 0.34887 0.40184 0.3159
A3 0.28256 0.1949 0.17982 0.14469 0.122699 0.1849
A4 0.18838 0.1437 0.1998 0.16077 0.122699 0.1631
A5 0.13041 0.119 0.224775 0.20096 0.153374 0.1657
119
APPENDIX D.9
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘TECHNOLOGICAL CAPABILITY’
Table D.19 Average of all responses for ‘Technological Capability’
Pair of Links Average of all Responses
A1-A2 0.935
A1-A3 0.695
A1-A4 1.272
A1-A5 1.026
A2-A3 1.097
A2-A4 2.07
A2-A5 2.107
A3-A4 1.851
A3-A5 1.849
A4-A5 1.943
Table D.20 Pairwise comparison for links with respect to ‘Technological Capability’
Technological
Capability A1 A2 A3 A4 A5
A1 1 0.935 0.695 1.272 1.026
A2 1.069519 1 1.097 2.07 2.107
A3 1.438849 0.911577 1 1.851 1.849
A4 0.786164 0.483092 0.54025 1 1.943
A5 0.974659 0.474608 0.54083 0.51467 1
Column Total 5.26919 3.804277 3.873081 6.707668 7.925
Table D.21 Normalised matrix for pair-wise comparison of links w.r.t.
‘Technological Capability’
A1 A2 A3 A4 A5 Relative
weights of links
A1 0.189782 0.245776 0.179444 0.189634 0.129464 0.18682
A2 0.202976 0.262862 0.283237 0.308602 0.265868 0.264709
A3 0.273068 0.239619 0.258192 0.275953 0.233312 0.256029
A4 0.1492 0.126986 0.139488 0.149083 0.245174 0.161986
A5 0.184973 0.124757 0.139639 0.076728 0.126183 0.130456
120
APPENDIX D.10
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘SERVICE’
Table D.22 Average of all responses for ‘Service’
Pair of Links Average of all Responses
A1-A2 0.6
A1-A3 0.5
A1-A4 0.5
A1-A5 0.6
A2-A3 0.88
A2-A4 1.08
A2-A5 0.83
A3-A4 0.78
A3-A5 0.43
A4-A5 0.41
Table D.23 Pairwise comparison for links with respect to ‘Service’
Service A1 A2 A3 A4 A5
A1 1 0.6 0.5 0.5 0.6
A2 1.666667 1 0.88 1.08 0.83
A3 2 1.136364 1 0.78 0.43
A4 2 0.925926 1.28205 1 0.41
A5 1.666667 1.204819 2.32558 2.43902 1
Column Total 8.333333 4.867109 5.987633 5.799024 3.27
Table D.24 Normalised matrix for pair-wise comparison of links w.r.t. ‘Service’
A1 A2 A3 A4 A5 Relative
weights of links
A1 0.12 0.123276 0.083505 0.086221 0.183486 0.119298
A2 0.2 0.205461 0.14697 0.186238 0.253823 0.198498
A3 0.24 0.233478 0.167011 0.134505 0.131498 0.181299
A4 0.24 0.190241 0.214117 0.172443 0.125382 0.188437
A5 0.2 0.247543 0.388397 0.420592 0.30581 0.312469
121
APPENDIX D.11
CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE
TO ‘TIME TO MARKET’
Table D.25 Average of all responses for ‘Time to Market’
Pair of Links Average of all Responses
A1-A2 1.149
A1-A3 1.103
A1-A4 0.751
A1-A5 0.833
A2-A3 1.463
A2-A4 1.885
A2-A5 1.563
A3-A4 2.266
A3-A5 1.816
A4-A5 1.738
Table D.26 Pairwise comparison for links with respect to ‘Time to Market’
Time to Market A1 A2 A3 A4 A5
A1 1 1.149 1.103 0.751 0.833
A2 0.870322 1 1.463 1.885 1.563
A3 0.906618 0.683527 1 2.266 1.816
A4 1.331558 0.530504 0.44131 1 1.738
A5 1.20048 0.639795 0.55066 0.57537 1
Column Total 5.308978 4.002826 4.557967 6.477374 6.95
Table D.27 Normalised matrix for pair-wise comparison of links w.r.t. ‘Time to Market’
A1 A2 A3 A4 A5 Relative weights
of links
A1 0.18836 0.287047 0.241994 0.115942 0.119856 0.19064
A2 0.163934 0.249823 0.320976 0.291013 0.224892 0.250128
A3 0.170771 0.170761 0.219396 0.349833 0.261295 0.234411
A4 0.250812 0.132532 0.096821 0.154384 0.250072 0.176924
A5 0.226123 0.159836 0.120813 0.088828 0.143885 0.147897
99
APPENDIX D.1
Avinash D. Sarode
Research Scholar
Navi Mumbai. Phone: 9819936185
Email: [email protected]
Dear participant,
As a part of my Research work, I have taken up a research work on the important
topic of Performance of Supply Chain Management. I have received the research fund
from Mumbai University to carry this work.
Supply chain is a continuous process from raw material to finished goods via each
traditional distinct function such as forecasting, purchasing, manufacturing, distribution,
and sales and marketing. So improvement of this business integration enables the
management to focus upon managing the core business. So supply chain consists of
different levels and it is a network of companies which influence each other. The
complexity and the large network affects one another’s performance. So how manager
choose the most optimum supply chain best suited for its particular industry.
This questionnaire is precisely designed to reveal the importance each criteria
plays in the SCM selection problem so that the selection problem in each level is tackled
effectively. You, being a person in the industry will be in a right position to give the
necessary information needed for this research. I request you to respond to the questions
frankly and honestly and be the expert resources for this study. Your responses will be kept
strictly confidential and the information provided by you will be used only in connection
with the above mentioned research. Also attempt will be made to share the aggregate
results of this study with the respondents. Thank you very much for your time and
cooperation. You and your organization’s help in carrying out this endeavor is greatly
acknowledged.
Thanking you
Sincerely Yours,
Avinash D Sarode
100
QUESTIONNAIRE
Section 1: Organizational Profile:
1. Name of organization (optional):
2. Name (optional):
3. Designation in the organization:
4. Email address or phone number (optional):
Please tick the suitable option wherever applicable
5. You area of work in the organization.
a) Supplier b) Operations (Engg) c) Marketing d) Distribution e) Customer
6. Please indicate your sector.
a) Manufacturing b) Automobile c) FMCG d) Other
Section 2: Questionnaire:
Please answer the following questions regarding the relevance of given parameters on each
other. You know that supply chain is the function of supplier, operation (Manufacturing),
distribution and customer.
Now we have selected a Links between them are as follows. You have to rate
which is the weak link in supply chain
Details about links:-
Inbound Logistics- A1 The link between the supplier and operation
Operations- A2 The operation functions will include evaluation of facilities
Marketing/ Sales- A3 This will include dealer network
Outbound Logistics-A4 Distribution channel
After sales service- A5 This function will evaluate important element i.e. customer
Please or x cross on the appropriate box.
101 Evaluation Items (Alternatives with regard to Quality)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Quality
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Visibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
102
Evaluation Items (Alternatives with regard to Trust)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Trust
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
innovative 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
103
Evaluation Items (Alternatives with regard to Delivery Reliability)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Delivery Reliability
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Flexibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
104
Evaluation Items (Alternatives with regard to Cost)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Cost
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Technology 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
105
Evaluation Items (Alternatives with regard to Service)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Service
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Time to Market
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
106
APPENDIX D.2
Avinash D. Sarode
Research Scholar
Navi Mumbai. Phone: 9819936185
Email: [email protected]
Dear participant,
As a part of my Research work, I have taken up a research work on the important
topic of Performance of Supply Chain Management. I have received the research fund
from Mumbai University to carry this work.
Supply chain is a continuous process from raw material to finished goods via each
traditional distinct function such as forecasting, purchasing, manufacturing, distribution,
and sales and marketing. So improvement of this business integration enables the
management to focus upon managing the core business. So supply chain consists of
different levels and it is a network of companies which influence each other. The
complexity and the large network affects one another’s performance. So how manager
choose the most optimum supply chain best suited for its particular industry.
This questionnaire is precisely designed to reveal the importance each criteria plays
in the SCM selection problem so that the selection problem in each level is tackled
effectively. You, being a person in the industry will be in a right position to give the
necessary information needed for this research. I request you to respond to the questions
frankly and honestly and be the expert resources for this study. Your responses will be kept
strictly confidential and the information provided by you will be used only in connection
with the above mentioned research. Also attempt will be made to share the aggregate
results of this study with the respondents. Thank you very much for your time and
cooperation. You and your organization’s help in carrying out this endeavor is greatly
acknowledged.
Thanking you
Sincerely Yours,
Avinash D Sarode
107
QUESTIONNAIRE
Section 1: Organizational Profile:
1. Name of organization (optional):
2. Name (optional):
3. Designation in the organization:
4. Email address or phone number (optional):
Please tick the suitable option wherever applicable
5. You area of work in the organization.
a) Supplier b) Operations (Engg) c) Marketing d) Distribution e) Customer
6. Please indicate your sector.
a) Manufacturing b) Automobile c) FMCG d) Other
Section 2: Questionnaire:
Please answer the following questions regarding the relevance of given parameters on each
other. You know that supply chain is the function of supplier, operation (Manufacturing),
distribution and customer.
Now we have selected a Links between them are as follows. You have to rate
which is the weak link in supply chain
Details about links:-
Inbound Logistics- A1 The link between the supplier and operation
Operations- A2 The operation functions will include evaluation of facilities
Marketing/ Sales- A3 This will include dealer network
Outbound Logistics-A4 Distribution channel
After sales service- A5 This function will evaluate important element i.e. customer
Please or x cross on the appropriate box.
108 Evaluation Items (Alternatives with regard to Quality)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Quality
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Visibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
109 Evaluation Items (Alternatives with regard to Trust)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Trust
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
innovative 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
110
Evaluation Items (Alternatives with regard to Delivery Reliability)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Delivery Reliability
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Flexibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
111
Evaluation Items (Alternatives with regard to Cost)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Cost
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Technology 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
112 Evaluation Items (Alternatives with regard to Service)
A-Link 1
B-Link 2
C-Link 3
D-Link 4
E-Link 5
Service
Absolu
tely
More
Impo
rtant
Very
Stro
ngly
Mo
re Im
porta
nt
Stro
ngly
More
Importa
nt
Weekly
More
Impo
rtant
Equa
lly
Weekly
More
Impo
rtant
Stro
ngly
More
Importa
nt
Very
Stro
ngly
Mo
re Im
porta
nt
Absolu
tely
More
Impo
rtant
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
Time to Market
9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9
A-Link 1 B-Link 2
A-Link 1 C-Link 3
A-Link 1 D-Link 4
A-Link 1 E-Link 5
B-Link 2 C-Link 3
B-Link 2 D-Link 4
B-Link 2 E-Link 5
C-Link 3 D-Link 4
C-Link 3 E-Link 5
D-Link 4 E-Link 5
97
APPENDIX C.3
Table C.3 Pilot Study Responses
1 2 3 4 5 ∑(SUM)
X
bar
1 QUALITY
1.1 Customer satisfaction 1 5 4 3 5 4 21 4.2
1.2 Customer response time 2 5 5 4 5 4 23 4.6
1.3 Lead time 3 4 2 3 3 4 16 3.2
1.4 On-time delivery 4 5 4 4 5 3 21 4.2
1.5 Fill rate 5 5 3 3 4 4 19 3.8
1.6 Stock-out probability 6 4 1 2 2 3 12 2.4
1.7 Accuracy 7 5 4 4 4 4 21 4.2
1.8 Base of communication 8 5 5 4 5 5 24 4.8
1.9 Process flexibility 9 5 4 3 4 4 20 4
1.1 Percentage rejections 10 1 1 2 2 2 8 1.6
1.11 Inspection methods and plans 11 5 4 3 3 3 18 3.6
1.12 Warranty claims 12 3 2 2 2 4 13 2.6
1.13 Availability of test equipment 13 5 5 3 3 3 19 3.8
1.14 Adherence of TQM concept 14 4 4 3 4 4 19 3.8
2 VISIBITITY
2.1 Time 15 5 4 3 3 4 19 3.8
2.2 Accuracy 16 5 5 4 2 4 20 4
3 TRUST
3.1 Consistency 17 5 5 4 4 4 22 4.4
4 INNOVATIVENESS
4.1 Warranty and claim policies 18 3 3 3 3 4 16 3.2
4.2 Repair turnaround time 19 2 4 3 4 3 16 3.2
5 DELIVERY RELIABILITY
5.1 Delivery performance 20 4 5 4 5 3 21 4.2
5.2 Fill rate 21 4 3 3 3 3 16 3.2
5.3 Order fulfillment lead time 22 5 3 3 3 4 18 3.6
5.4 Perfect order fulfillment 23 5 5 4 3 4 21 4.2
6 FLEXIBILITY AND
RESPONSIVENESS
6.1 Supply chain response time 24 5 2 3 4 4 18 3.6
6.2 Production flexibility 25 5 4 3 3 4 19 3.8
7 COST
7.1 Total logistics management cost 26 4 3 3 4 4 18 3.6
7.2 Process capability 27 4 4 3 5 4 20 4
98
7.3 Defects 28 1 2 2 1 1 7 1.4
7.4 Distribution cost 29 5 3 3 2 3 16 3.2
7.5 Manufacturing cost 30 3 3 3 2 2 13 2.6
7.6 Inventory cost 31 4 2 3 2 2 13 2.6
7.7 Warehouse cost 32 4 3 2 3 2 14 2.8
7.8 Incentive cost and subsidies 33 3 2 3 3 3 14 2.8
7.9 Intangible cost 34 3 3 3 2 1 12 2.4
7.1 Overhead cost 35 4 1 3 3 2 13 2.6
7.11 Sensitivity to long-term cost 36 4 3 3 2 3 15 3
8 TECHNOLOGICAL
CAPABILITY
8.1 Product and process facilities 37 5 5 3 4 3 20 4
8.2 Skill and manpower 38 5 4 4 5 3 21 4.2
8.3 Customised services 39 5 3 4 4 2 18 3.6
8.4 Cost evaluation 40 5 4 3 3 3 18 3.6
8.5 New item development 41 5 3 3 4 4 19 3.8
9 SERVICE
9.1 On-time delivery 42 5 5 4 5 4 23 4.6
9.2 Base of communication 43 5 3 4 4 5 21 4.2
9.3 Response to changes 44 4 5 3 3 4 19 3.8
9.4 Process flexibility 45 5 4 4 4 4 21 4.2
9.5 Customer satisfaction 46 5 4 4 5 4 22 4.4
10 TIME TO MARKET
10.1 Deliver product to market quickly 47 5 4 4 2 4 19 3.8
10.2 First in the market in introducing
new product 48 5 5 3 4 2 19 3.8
10.3 Time to market lower than industry
average 49 4 4 2 4 4 18 3.6
10.4 Fast development cycle 50 5 4 3 3 2 17 3.4
178
3.56
85
APPENDIX C.1
Avinash D. Sarode
Research Scholar
Navi Mumbai. Phone: 9819936185
Email: [email protected]
Dear participant,
As a part of my Research work, I have taken up a research work on the important
topic of Performance of Supply Chain Management. I have received the research fund
from Mumbai University to carry this work.
Supply chain is a continuous process from raw material to finished goods via each
traditional distinct function such as forecasting, purchasing, manufacturing, distribution,
and sales and marketing. So improvement of this business integration enables the
management to focus upon managing the core business. So supply chain consists of
different levels and it is a network of companies which influence each other. The
complexity and the large network affects one another’s performance. So how manager
choose the most optimum supply chain best suited for its particular industry.
This questionnaire is precisely designed to reveal the importance each criteria plays
in the SCM selection problem so that the selection problem in each level is tackled
effectively. You, being a person in the industry will be in a right position to give the
necessary information needed for this research. I request you to respond to the questions
frankly and honestly and be the expert resources for this study. Your responses will be kept
strictly confidential and the information provided by you will be used only in connection
with the above mentioned research. Also attempt will be made to share the aggregate
results of this study with the respondents. Thank you very much for your time and
cooperation. You and your organization’s help in carrying out this endeavor is greatly
acknowledged.
Thanking you
Sincerely Yours
Avinash D Sarode
86
Definitions of certain terms found in this questionnaire:
1. Quality: Quality is customer satisfaction or fitness for use.
2. Visibility: To improve the quality of information transfer by having a more visible
information sharing system. Visibility for a supply chain is important for accurate
and fast delivery of information.
3. Trust: Trust is a relationship of reliance between the client and his vendor. A
trusted vendor is presumed to seek to fulfill policies, ethical codes, law and their
previous promises.
4. Innovativeness: To encourage new ideas, processes and solutions by all employees
of the firm.
5. Delivery reliability: The correct product, to the correct place and to the correct
customer/manufacturer at the correct time, in perfect condition and packaging, in
the correct quantity with the correct documentation, to the correct customer.
6. Flexibility and Responsiveness: How quickly a supply chain delivers the product
to the customer/manufacturer. Or flexibility is the organizational ability to meet an
increasing variety of customer expectations without excessive cost, time
disruptions or loss- increasing the range of products available and improving
performance and response.
7. Resource utilization: To obtain the best performance by using all resources, in a
well organized and optimum way.
8. Cost: The price at which the goods or services are purchased from the supplier.
9. Assets: how efficiently a company manages assets to satisfy demand. Includes
fixed assets and working capital.
10. Technological capability: The ability of an organization to handle or use
technology or technology can be defined simply as knowledge.
11. Service: Providing or meeting customer expectations with respect to time.
12. Time to market: An organization is capable of introducing new products faster
than major competitors.
87
QUESTIONNAIRE
Section 1: Organizational Profile:
1. Name of organization (optional):
2. Year of establishment (optional):
3. Name (optional):
4. Designation in the organization:
5. Email address or phone number (optional):
Please tick the suitable option wherever applicable
6. Your area of work in the organization.
a) Supply chain b) Operations c) IT/MIS d) Marketing
e) Purchasing f) Planning g) Engineering h) Sales
i) Other (Please specify)……
7. Please indicate the sector of your organization.
a) Manufacturing b) Automobile c) FMCG d) Pharmacy
e) Construction f) InfoTech g) Oil & gas h) Processing
i) Other (Please specify)
8. Please indicate the number of employees in your organization.
a) Less than 100 b) 101 to 500 c) 501 to 1000
d) 1001 to 3000 e) greater than 3000
9. Please indicate the approximate annual turnover of your organization.
a) Less than 5 crores b) 5 to 25 crores c) 25 to 100 crores
d) 100 to 500 crores e) more than 500 crores
10. Please indicate your current number of suppliers.
a) Less than 20 b) 20 to 250 c) more than 50 d) cant say
11. Please indicate the number of items your organization purchases from the suppliers.
a) Less than 25 b) 25 to 100 c) 100 to 500 d) more than 500
12. Please indicate whether the vendor selection decision maker in your organization is
a) Single individual b) Members in the department c) Cross functional
team cross different departments
Section 2: Questionnaire
88
Each parameter can be classified into five categories depending on its
importance in the Supplier selection process.
Please tick the appropriate column for each parameter.
Very Low Moderate Very high
1 3 5
I----------I---------I---------I--------I
How would you rate the following parameters when selecting
a supplier?
1
QUALITY
Very
Low Low Moderate high
very
high
1.1 Customer satisfaction
1.2 Customer response time
1.3 Lead time
1.4 On-time delivery
1.5 Fill rate
1.6 Stock-out probability
1.7 Accuracy
1.8 Base of communication
1.9 Process flexibility
1.1 Percentage rejections
1.11 Inspection methods and plans
1.12 Warranty claims
1.13 Availability of test equipment
1.14 Adherence of TQM concept
2
VISIBITITY
Very
Low Low Moderate high
very
high
2.1 Time
2.2 Accuracy
3 TRUST
Very
Low Low Moderate high
very
high
3.1 Consistency
4 INNOVATIVENESS
Very
Low Low Moderate high
very
high
4.1 Warranty and claim policies
4.2 Repair turnaround time
89
5 DELIVERY RELIABILITY
Very
Low Low Moderate high
very
high
5.1 Delivery performance
5.2 Fill rate
5.3 Order fulfillment lead time
5.4 Perfect order fulfillment
6 FLEXIBILITY AND
RESPONSIVENESS
Very
Low Low Moderate high
very
high
6.1 Supply chain response time
6.2 Production flexibility
7
COST
Very
Low Low Moderate high
very
high
7.1 Total logistics management cost
7.2 Process capability
7.3 Defects
7.4 Distribution cost
7.5 Manufacturing cost
7.6 Inventory cost
7.7 Warehouse cost
7.8 Incentive cost and subsidies
7.9 Intangible cost
7.10 Overhead cost
7.11 Sensitivity to long-term cost
8 TECHNOLOGICAL
CAPABILITY
Very
Low Low Moderate High
very
high
8.1 Product and process facilities
8.2 Skill and manpower
8.3 Customised services
8.4 Cost evaluation
8.5 New item development
90
Section 3: Suggestions:
1. Please specify other important parameters used in vendor selection other than the above
mentioned for selecting a supplier.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_______________
2. Please present your views on this questionnaire and your suggestions on improving it.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________
9
SERVICE
Very
Low Low Moderate High
very
high
9.1 On-time delivery
9.2 Base of communication
9.3 Response to changes
9.4 Process flexibility
9.5 Customer satisfaction
10
TIME TO MARKET
Very
Low Low Moderate High
very
high
10.1 Deliver product to market quickly
10.2 First in the market in introducing new
product
10.3 Time to market lower than industry
average
10.4 Fast development cycle
91
APPENDIX C.2
Avinash D. Sarode
Research Scholar
Navi Mumbai. Phone: 9819936185
Email: [email protected]
Dear participant,
As a part of my Research work, I have taken up a research work on the important
topic of Performance of Supply Chain Management. I have received the research fund
from Mumbai University to carry this work.
Supply chain is a continuous process from raw material to finished goods via each
traditional distinct function such as forecasting, purchasing, manufacturing, distribution,
and sales and marketing. So improvement of this business integration enables the
management to focus upon managing the core business. So supply chain consists of
different levels and it is a network of companies which influence each other. The
complexity and the large network affects one another’s performance. So how manager
choose the most optimum supply chain best suited for its particular industry.
This questionnaire is precisely designed to reveal the importance each criteria plays
in the SCM selection problem so that the selection problem in each level is tackled
effectively. You, being a person in the industry will be in a right position to give the
necessary information needed for this research. I request you to respond to the questions
frankly and honestly and be the expert resources for this study. Your responses will be kept
strictly confidential and the information provided by you will be used only in connection
with the above mentioned research. Also attempt will be made to share the aggregate
results of this study with the respondents. Thank you very much for your time and
cooperation. You and your organization’s help in carrying out this endeavor is greatly
acknowledged.
Thanking you
Sincerely Yours
Avinash D Sarode
92
Definitions of certain terms found in this questionnaire:
1. Quality: Quality is customer satisfaction or fitness for use.
2. Visibility: To improve the quality of information transfer by having a more visible
information sharing system. Visibility for a supply chain is important for accurate
and fast delivery of information.
3. Trust: Trust is a relationship of reliance between the client and his vendor. A
trusted vendor is presumed to seek to fulfill policies, ethical codes, law and their
previous promises.
4. Innovativeness: To encourage new ideas, processes and solutions by all employees
of the firm.
5. Delivery reliability: The correct product, to the correct place and to the correct
customer/manufacturer at the correct time, in perfect condition and packaging, in
the correct quantity with the correct documentation, to the correct customer.
6. Flexibility and Responsiveness: How quickly a supply chain delivers the product
to the customer/manufacturer. Or flexibility is the organizational ability to meet an
increasing variety of customer expectations without excessive cost, time
disruptions or loss- increasing the range of products available and improving
performance and response.
7. Resource utilization: To obtain the best performance by using all resources, in a
well organized and optimum way.
8. Cost: The price at which the goods or services are purchased from the supplier.
9. Assets: how efficiently a company manages assets to satisfy demand. Includes
fixed assets and working capital.
10. Technological capability: The ability of an organization to handle or use
technology or technology can be defined simply as knowledge.
11. Service: Providing or meeting customer expectations with respect to time.
12. Time to market: An organization is capable of introducing new products faster
than major competitors.
93
QUESTIONNAIRE
Section 1: Organizational Profile:
1. Name of organization (optional):
2. Year of establishment (optional):
3. Name (optional):
4. Designation in the organization:
5. Email address or phone number (optional):
Please tick the suitable option wherever applicable
6. Your area of work in the organization.
a) Supply chain b) Operations c) IT/MIS d) Marketing
e) Purchasing f) Planning g) Engineering h) Sales
i) Other (Please specify)……
7. Please indicate the sector of your organization.
a) Manufacturing b) Automobile c) FMCG d) Pharmacy
e) Construction f) InfoTech g) Oil & gas h) Processing
i) Other (Please specify)
8. Please indicate the number of employees in your organization.
a) Less than 100 b) 101 to 500 c) 501 to 1000
d) 1001 to 3000 e) greater than 3000
9. Please indicate the approximate annual turnover of your organization.
a) Less than 5 crores b) 5 to 25 crores c) 25 to 100 crores
d) 100 to 500 crores e) more than 500 crores
10. Please indicate your current number of suppliers.
a) Less than 20 b) 20 to 250 c) more than 50 d) cant say
11. Please indicate the number of items your organization purchases from the suppliers.
a) Less than 25 b) 25 to 100 c) 100 to 500 d) more than 500
12. Please indicate whether the vendor selection decision maker in your organization is
a) Single individual b) Members in the department c) Cross functional
team cross different departments
Section 2: Questionnaire
94
Each parameter can be classified into five categories depending on its
importance in the Supplier selection process.
Please tick the appropriate column for each parameter.
Very Low Moderate Very high
1 3 5
I----------I---------I---------I--------I
How would you rate the following parameters when selecting
a supplier?
1
QUALITY
Very
Low Low Moderate high
very
high
1.1 Customer satisfaction
1.2 Customer response time
1.3 Lead time
1.4 On-time delivery
1.5 Fill rate
1.6 Stock-out probability
1.7 Accuracy
1.8 Base of communication
1.9 Process flexibility
1.1 Percentage rejections
1.11 Inspection methods and plans
1.12 Warranty claims
1.13 Availability of test equipment
1.14 Adherence of TQM concept
2
VISIBITITY
Very
Low Low Moderate high
very
high
2.1 Time
2.2 Accuracy
3 TRUST
Very
Low Low Moderate high
very
high
3.1 Consistency
4 INNOVATIVENESS
Very
Low Low Moderate high
very
high
4.1 Warranty and claim policies
4.2 Repair turnaround time
95
5 DELIVERY RELIABILITY
Very
Low Low Moderate high
very
high
5.1 Delivery performance
5.2 Fill rate
5.3 Order fulfillment lead time
5.4 Perfect order fulfillment
6 FLEXIBILITY AND
RESPONSIVENESS
Very
Low Low Moderate high
very
high
6.1 Supply chain response time
6.2 Production flexibility
7
COST
Very
Low Low Moderate high
very
high
7.1 Total logistics management cost
7.2 Process capability
7.3 Defects
7.4 Distribution cost
7.5 Manufacturing cost
7.6 Inventory cost
7.7 Warehouse cost
7.8 Incentive cost and subsidies
7.9 Intangible cost
7.10 Overhead cost
7.11 Sensitivity to long-term cost
8 TECHNOLOGICAL
CAPABILITY
Very
Low Low Moderate High
very
high
8.1 Product and process facilities
8.2 Skill and manpower
8.3 Customised services
8.4 Cost evaluation
8.5 New item development
96
Section 3: Suggestions:
1. Please specify other important parameters used in vendor selection other than the above
mentioned for selecting a supplier.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_______________
2. Please present your views on this questionnaire and your suggestions on improving it.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________
9
SERVICE
Very
Low Low Moderate High
very
high
9.1 On-time delivery
9.2 Base of communication
9.3 Response to changes
9.4 Process flexibility
9.5 Customer satisfaction
10
TIME TO MARKET
Very
Low Low Moderate High
very
high
10.1 Deliver product to market quickly
10.2 First in the market in introducing new
product
10.3 Time to market lower than industry
average
10.4 Fast development cycle
84
APPENDIX B.2
83
APPENDIX B.1
Table B.1 Average random index (RI) based on matrix size [97]
N 1 2 3 4 5 6 7 8 9 10 11 12
RCI 0 0 .052 0.89 1.11 1.25 1.35 1.40 1.45 1.49 1.51 1.48
The recommended CR range varies according to the size of the matrix, i.e.
0.05 for a 3 x 3 matrix,
0.08 for a 4 x 4 matrix and
0.1 for all larger matrices, n≥5.
Saaty’s fundamental scale. (Adapted from Saaty)
Preference
weights/
Level of
importance
Definition Explanation
1
3
5
7
9
2,4,6,8
Reciprocals
Equally preferred
Moderately
Strongly
Very Strongly
Extremely
Intermediate
Values
Reciprocals for
inverse
comparison
Two activities contribute equally to the objective
Experience and judgement slightly favour one activity
over another
Experience and judgement strongly or essentially favour
one activity over another
An activity is strongly favoured over another and its
dominance demonstrated in practice
The evidence favouring one activity over another is of
the highest degree possible of affirmation
Used to represent compromise between the preferences
listed above