Apo km framework

Using Knowledge to increase Productivity, Profitability and Growth

Module 41

APO KM Framework

APO Workshop on Implementing KM


Module 42

Module Objectives

Understanding the APO KM definition Understanding of the APO KM Framework Understanding of essential elements for the

successful implementation of KM


Module 43

Background and Purpose of Framework

APO KM Definition

APO KM Framework – Major elements of the framework

• Vision and Mission• Accelerators

• Knowledge Process

• Outcomes

Module Outline


Module 44


APO KM Definition


• Vision and Mission• Accelerators• Knowledge Process• Outcomes

Learning Organization and KM Framework

Module Outline


Module 4Praba Nair

5

Commenced in September 2008

Representation from China, India, Japan, Malaysia, Philippines, Singapore, Thailand and Vietnam

Develop a framework that is applicable for APO member countries

Considerations Easily understood by APO member countries Can be applied in any country and industry

Background of Framework


Module 46

Emphasize the importance of KM to organizational success

Provide an easy to understand introduction to KM

Highlight the critical factors for the successful implementation of KM

Assist SMEs of APO member countries in leveraging KM for their benefit

Purpose of Framework


Module 47


APO KM Definition




Module Outline


Module 4Praba Nair

8

APO KM Definition

KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth.


Module 49

Simplified Definition: Tagline

Using knowledge to increase Productivity, Profitability and Growth


Module 410


APO KM Definition




Module Outline


Module 411

Cre

ateS

hare

Apply Identify

Store

OOUTCOMESUTCOMES

KNOWLEDGE KNOWLEDGE PPROCESSROCESS

AACCELERATORSCCELERATORS

People Processes

Leadership Technology

Quality

Profitability

ProductivityGrowth

TeamCapability

Org

an

iza

tio

na

l C

ap

ab

ilit

y Ind

ivid

ua

lC

ap

ab

ility

Learn

ing Innovation

Learnin

gInnovation

Societal Capacity

APO KM Framework


Module 412

APO KM Framework

Starting point of the framework is the vision and mission of the organization

There are three levels in the framework: • Accelerators• Knowledge Process• Outcomes


Module 413

Accelerators

Accelerators help to propel and speed up the KM initiative in the organization.

Four accelerators identified:• Leadership• People• Processes • Technology


People Processes



Module 414

Leadership

Drives the KM initiative in the organization

Ensures alignment of KM strategies and projects with mission and vision of the organization

Provide support and resources for the implementation of KM projects


Module 415

Technology

Accelerates the knowledge process through effective tools and techniques,

Tools like groupware and collaborative workspaces enable participation, across time and distance

Provides a platform for retention of organizational knowledge


Module 416

People

People are users as well as generators of knowledge

They create and possess intellectual capital

Trust is a prerequisite for knowledge sharing


Module 417

Processes

Social and technological steps that enhance the contribution of knowledge in the organization.

Systematic and effective processes can contribute to improving organizational productivity, profitability, quality and growth


Module 418

Knowledge Process

Refer to the knowledge development and conversion processes

Five stages in the knowledge process:• Identify• Create• Store• Share• Apply


Module 419

Identify

Initial crucial stage of the knowledge process

Critical knowledge needed to build the core competencies of the organization is identified

The knowledge gaps in the organization are identified in this step


Module 420

Create

Address knowledge gaps through knowledge conversion and generation of new knowledge

Many ways to create new knowledge:• Individual level

• Team level

• Organizational level


Module 421

Store

Collection and preservation of organizational knowledge

Various forms of storage

Organized for easy retrieval


Module 422

Share

Regular and sustained exchange of knowledge

Foster continuous learning to achieve business goals

Mutual trust and benefit help foster a culture of sharing

Technology can be used to enhance sharing


Module 423

Apply

Use and re-use of knowledge in the organization

Translates knowledge into action

Knowledge only adds value when it is used to improve products and services


Module 4

Knowledge in people and networks

Captured Knowledge

Individuals & Teams

Goals ResultsUsing

Knowledge

UsingKnowledge

Learnduring

Learnafter

Learnbefore

Source: Chris CollisonSource: Chris CollisonGeoff ParcellGeoff Parcell

KM in BP


Module 4

Exercise on

Knowledge Process

25


Module 426

Learning & Innovation

Knowledge process enables learning and innovation at all levels and areas in the organization

New products, services, processes, markets, technologies and business models

Build individual, team and organizational capability leading to societal capacity


Module 4

Expected outcomes:

• Individual Capability• Team Capability • Organizational Capability • Societal Capacity

Leading to:

• Productivity • Quality products and services• Profitability • Growth

27

Outcomes


Module 428

Cre

ateS

hare

Apply Identify

Store

OOUTCOMESUTCOMES



People Processes


Quality

Profitability

ProductivityGrowth

TeamCapability

Org

an

iza

tio

na

l C

ap

ab

ilit

y Ind

ivid

ua

lC

ap

ab

ility

Learn

ing Innovation

Learnin

gInnovation

Societal Capacity

APO KM Framework


Module 429


APO KM Definition



Module Outline


Module 430

Defining a Learning Organization

"Organizations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to learn together"

Peter Senge, 1990


Module 431

Organizational Implications

Adaptive to their external environment

Continually enhance their capability to change/adapt

Develop collective as well as individual learning

Use the results of learning to achieve better results

"In order to generate extraordinary value for shareholders, a company has to learn better than its competitors and apply that knowledge throughout its businesses faster and more widely than they do..”

John Browne, CEO BP


Module 432

Personal Mastery

Mental Models

Shared Vision

Team Learning

Systems Thinking

The Five Learning Disciplines


Module 433


Personal Mastery

Learning to expand our personal capacity to create the results we most desire, and creating an organizational environment that encourages all its members to develop themselves toward the goal and purposes they choose


Module 434


Mental Models

Reflecting upon, continually clarifying, and improving our internal pictures of the world, and seeing how they shape our actions and decisions


Module 435


Shared Vision

Building a sense of commitment in a group, by developing shared images of the future we seek, and the principles and guiding practices by which we hope to get there


Module 436


Team Learning

Transforming conversational and collective thinking skills, so that groups of people can reliably develop intelligence and ability greater than the sum of individual members’ talents


Module 437


Systems Thinking

A way of thinking about, and a language for describing and understanding the forces and interrelationships that shape the behavior of systems.

This discipline helps us see how to change systems more effectively, and to act more in tune with the larger processes of the natural and economic world


Module 438

Cre

ateS

hare

Apply Identify

Store

OOUTCOMESUTCOMES



People Processes


Quality

Profitability

ProductivityGrowth

TeamCapability

Org

an

iza

tio

na

l C

ap

ab

ilit

y Ind

ivid

ua

lC

ap

ab

ility

Learn

ing Innovation

Learnin

gInnovation

Societal Capacity

APO KM Framework & the Five Disciplines

System

s

Thinking

Personal

Mastery

Team

Le

arni

ng

Mental

Model,

Shared Vision


Module 439

The APO Framework provide an easy to understand introduction to KM

Highlight the critical factors for the successful implementation of KM

Individual learning is the foundation for capability development, but team and organizational learning via collaboration and knowledge sharing has greater impact on organizational success

Module Summary


Module 440

End of Module 4

Documents

Apo km framework