Chris Davies:morning all..

LSGW Backup:Welcome to this Learning and Skills Group webinar. I'm Donald H Taylor, your host, chairman of the Learning and Skills Group.

Mehnaz:Morning everyone

LSGW Backup:We'll be starting at 10:00 UK time

LSGW Backup:The recording, slides, and web chat will be available afterwards at: www.learningandskillsgroup.com

LSGW Backup:Our speakers today is:Mike Booth of Vodafone

Chris Furnell:Morning from the grey sky of Southampton

LSGW Backup:And I'm your host, Donald Taylor, chairman of the LSG

Chris Davies:sounds like an really interesting session

Tonna Danzine:Good Morning all

Tamanya:Good morning from Letchworth Garden City ...Rain. Enough said. :-(

Susan Andrews:Sunny in Glagsow

Chris Davies:im from sunny swansea, wales

Gavin Blagden:Country Durham - wet

Annemiek Osinga:Sunny in Amsterdam

Michelle Humphrey:Good morning from gloomy Bracknell

Alok:hot in Mumbai, India

Mehnaz:I am from Birmingham City University - cloudy today here

Tonna Danzine:Grey skies in Buckinghamshire :-(

Susan Andrews:Very sunny i Glasgow

Carolyn Lewis:Good morning everyone! grey sky, but no rain in Inkpen!

Adam Wooldridge:Morning from a gloomy Canary Wharf

niallgavinuk:Morning all

Catherine Dartnall:Hola! Sounds lovely :)

Helen Rushby:clearly you are missing the weather chat in Barcelona

Paul B:Good morning everyone from not so sunny Coventry!

Frank Calberg:Hi Donald, what do you like about Barcelona?

richard:morning everyone

Carolyn Lewis:I'm just up the road from Newbury, amazing when we have people from all over the world.

Tess Robinson (LAS @mygoalgetter):Good morning from Leamington Spa. Grey here but fortunately a lot less wet than yesterday

Liz:Morning from a drizzly Windsor

lakshmi:Very hot and sunny in southern India

Liisa:I'm in sunny Amsterdam

Catherine Dartnall:Morning everyone - I'm in North Warwickshire/Birmingham - grey skies to report here.

Kirsty:It's true Glasgow is amazing sun and 0c

Batseba Seifu:I'm in cloudy Addis Ababa

LouiseT:Hello everyone from Yorkshire:)

Batseba Seifu:Thanks so much!

Shaun:Shaun/Greg from Blanford Camp

Pablo Rico:Good morning from Madrid

Gary Whitfield (GP Strategies):Good Morning from Birmingham

Melanie:Good morning from Cyprus!

Liisa:I am having trouble with the audio that seems to be braking every now and then. Is it just me?

niallgavinuk:It's tough at the top Don

Jerry:Morning from non sunny Derby

Sue Jones:Morning from cloudy Birmingham

Jane Mackenzie:Morning from grey Kent. Wish I was in Barcelona too :-)

Alan:Good morning from almost sunny Bonnybridge scotland.....who needs barca sunshine ;-)

Bob:All OK here

LSGW Backup:The sound will play through your computer speakers / headset. If you prefer you can dial in:

Tess Robinson (LAS @mygoalgetter):Good turnout from the midlands today!

Melanie:Me too - the Mediterranean is looking good! Audio is great thanks!

LSGW Backup:Dial in details: UK: +44 20 8934 7640 Pin: 2746920#

Susan Andrews:Audio is O.K.

LSGW Backup:Dial in from outside UK: http://bit.ly/LSGdial Pin: 2746920#

Sam Crown:Good morning from London!

katherine chapman:morning peeps from reading

Liisa:Thank you!

Mandy Randall-Gavin:Good Morning everyone in cloudy Goring-by-Sea

Pablo Rico:Donald, you are welcome in Madrid. Whatever you need, just let me know

Mandy Randall-Gavin:from Goring-by-Sea

Catherine Dartnall:Hello @Mandy Randall-Gavin :)

Christina Merl:Goodmorning from sunny Vienna

Mandy Randall-Gavin:Cat Hi! Lovely to 'see' you :-)

Julian Baker:Bore Da from sunny Cardiff, Wales

niallgavinuk:Lol Mandy and I joining in from upstairs and downstairs at home this morning

Christina Merl:Thank you

Roberto Figus:hi everyone

Mandy Randall-Gavin:Hahaha 'randy'?

niallgavinuk:Digital living!

Juliet:Morning everyone cloudy in London

LSGW Backup:Dial in from outside UK: http://bit.ly/LSGdial Pin: 2746920#

Sarah:Hi everybody!

Nick Emmett:Aloha LSG - long time no see :)Hope all's well. IKnterested in the Collaboration/Community aspect of today's session :)

Gary Whitfield (GP Strategies):That image can't be Mike?

Nick Emmett:Houston... we have a problem!

niallgavinuk:We've all been there!

Chris Davies:ooops

Alan:no mike on mike !

Keith Myers:Presentation mode?

Mandy Randall-Gavin:Technology eh... you gotta love it

Tamanya:he muted his phone

lakshmi:Gary, OMG, its you!!!

Gary Whitfield (GP Strategies):Shhh.... yes Lakshmi

David Garrick:Classic error - we've all done it!

Chris Davies:could it be presentation mode?

Tamanya:Mike, is it your headset?

Catherine Dartnall:Great to see such good use of chat - always so interactive

Tamanya:he gone to the loo!

Frank Calberg:No worries, Donald. WHat questions should we talk about on the chat in the meantime?

Pablo Rico:This is the demo effect. Do not take it seriously :)

Martine Bolton:Maybe we need to muzak ;-)

Mat Dodd:I'm with Mike at the moment - he's going to dial in!!

Martine Bolton:*some muzak!

LSGW Backup:How would you show the impact of shared, user generated content in your organisation?

Mandy Randall-Gavin:Usually Survey Monkey or emails saying thanks

Alok:surveys

Tony C:Our issue is always to get buy in from the client

Paul B:Feedback from the users about how they use it

Annemiek Osinga:label content and attache it to skills/competences

Chris Davies:feedback, results from KPI's

Bob:engagement with the content

Bob:view etc

Brenda:participation from new users

Nick Emmett:Do you guys publish the results? Sometimes culture doesn't lke/allow that level of sharing!

Carolyn Lewis:Amount of engagement

Anna Sasiak:yes

Paul B:Yes

David Garrick:Yes

Stu Bailey:Loud and clear

Mandy Randall-Gavin:Yay!!

Melanie:Yes we can hear Mike

Pablo Rico:Yes

Annemiek Osinga:clear

Tess Robinson (LAS @mygoalgetter):We can hear Mike

Catherine Dartnall:Time saved and examples of sharing of tacit knowledge embedded in user generated content/resources

Jane Mackenzie:We can hear him

Nick Emmett:We hear you Mike :)

Roberto Figus:yes, very clear

Tony C:can hear you now

niallgavinuk:We can hear Mike

Helen:post event ongoing outcomes

Helen Rushby:yes I can hear Mike

Catherine Dartnall:Loud and clear

Tony C:fail

Mehnaz:Can hear Mike now!

Tamanya:We can hear both of you

niallgavinuk:and Don

Mandy Randall-Gavin:Mike's very loud but at least we can hear him

Tony (UCA):Can hear Mike fine!

Frank Calberg:@Bob and Carolyn: What do you understand about the word "engagement"?

Nick Emmett:If you do publish your results internally, do you socialise them at all?

niallgavinuk:It's all going swimmingly

Tamanya:We heard!

Tony C:we heard everything

Emma:I have done exactly the same thing before! Its easily done :-)

Jane Mackenzie:Intesting to learn that for future if in Adobe.

Michelle Humphrey:We use Saba Collaboration via Saba Cloud to share information throughout the business

Tony C:Giving the pins out to all = fail

Bob:whether the user has commented/how many times they've viewed it. helps us to understand how useful it is to them

Mandy Randall-Gavin:thank you for the explanation Don - only a practised webinar presenter on Adobe would know that

Nick Emmett:And do you get good engagement on Saba @Michelle?

Nick Jones:happy to bear with you Don. These calls always normally run perfectly and are worth the wait

niallgavinuk:Memo to me: Find out more about adobe for future ref.

Mandy Randall-Gavin:Results put in reports to senior managers

Catherine Dartnall:Hi Mike

Paul B:Loud and clear

Tony (UCA):Yes!

niallgavinuk:Boom!

Roberto Figus:yes

Mehnaz:Yes Mike, can hear you

Alan:HURRAH :-)

LouiseT:Hi Mike- got you loud and clear:)

Tamanya:we can hear you Mike

Michelle Humphrey:Absolutely Nick. Also share info and collaborate using a mobile device

Mandy Randall-Gavin:I can hear both Mike and Don. Yay!!

Catherine Dartnall:And breathe...:)

Tess Robinson (LAS @mygoalgetter):Yay! Well done Don and Mike

Tamanya:tut tut Don :-)

Frank Calberg:Sound great.

Mehnaz::)

Jane Mackenzie:and animals :-)

Chris Davies:QUIZES, NEARPOD, MOBILE LEARNING PLATFORM, COMMUNITY GROUP

Tony C:difficulty to get client buy in

Paul B:Using = not so much

Nick Emmett:By mobile platform - do we mean as in an app, or perhaps just a responsive site?

Alan:limited, working to implement but there is a fear factor from the business....own device, social etc

Amanda Smith:We have been using Fuse for about a year

richard harknett:not using

Mandy Randall-Gavin:Well I've had lots of experience using Lync which is great

Helen Rushby:very little

esben:yammer mobile

Annemiek Osinga:no mobile learning currently used in my organization. Looking into it for sure.

niallgavinuk:Just getting to grips with #Slack for collaboration and sharing across desktop and smartphone

Melanie:Not using... yet

Susan Andrews:we encourage our learners to collaborate on moodel courses which they can sue from mobile

Mehnaz:University App, Virtual Learning Environment App

LouiseT:not much experience

Becky:We have found that mobile apps contribute to the main collaboration sites - eg by notifying you if you have an update - bu they havent really taken off big time. Some people just still dont know how to use their iPhones!

dylan 2:none yet

Ryan:very little experience- mainly due to limitations with technology and lack of IS investment in comms infrastructure - Lync/Yammer is as good as it gets for us

Gary Whitfield (GP Strategies):I get mobile work and informal learning through my Yammer App

Stu Bailey:We've built our own 'Learning Communities' with our LMS which is getting great up take now!

Mehnaz:Our VLE is Moodle

Emma:security issues - linking to the LMS....

Jane Mackenzie:We use Skype for Business, but starting to use Visimeet.

Amanda Smith:We use it for social learning - sharing knowledge between staff

laura hall:gamification for clients once engaged to keep them coming back for more and allow us to enusre learning taught has been embedded

Mehnaz:Yammer

Hanna:Yes, very relevant and using increasingly. Quizzes, html5, videos...

Martine Bolton:Probably need a definiton of what we mean by mobile in this context...

Keith Myers:no social on mobile but gamification, interactive activities, users-creatred videos with ratings/feedback

Pablo Rico:Never managed to have everything in one solution and single user interface/app, ie. learning, colaboration and communication

Catherine Dartnall:Been using BaseCamp 3 for project collaboration

David Garrick:Early stages of use of Yammer

Roberto Figus:my previous organisation was looking to use Cornerstone mobile, but had still issues with available functionality

Chris Furnell:From a central L&D function we don't utilise the potential; funny that all of our operators (some 20,000) use the simple channel of WhatsAPP but this is mainly for communication rather than colloration & learning

Amanda Smith:We also use fuse for our induction training

Adam Wooldridge:Very little, some quizzes and videos

laura hall:we also use it for daily coaching sessions with managers to do coach the coach and 1-2-1 remotely

Frank Calberg:I find, for example, WhatsApp and Skype useful to quickly exchange information.

Mandy Randall-Gavin:Lync has been great for sharing documents, links etc

Nick Emmett:Interesting to see plenty of people using Yammer internally here, I'd be interested to know the kinds of industries everyone works within.

Nick Jones:i work for a large corporate bank, not much mobile use at the moment but definitely on the horizon. they don't talk to our systems yet

Michelle Humphrey:All mandatory learning is pushed through Saba Cloud via Saba Moobile app

Alan:Using Yammer in retail Nick

Tony C:Lync is used across our business

Mehnaz:@ Nick - I work for Birmingham City University

Pablo Rico:Mike, do you manage to integrate the three dimensions (learning, communication and collaboration) in one single user experiencie?

Nick Emmett:@TonyC - what sort of clients do you work with , and why do you think buy-in is difficult to obtain? I think Mike is talking internally rather than externally, but often the challenges can be overcome in the same ways

Tony C:Public sector in th emain, YOD is a big no no, and provisoin of suitable equipment a financial barrier

Tony C:BYOD

LSGW Backup:TonyC - what's YOD?

LSGW Backup:ok

LSGW Backup:ok

Brenda:bring your own device?

LSGW Backup:Fair point, Tony, which I'll raise at the end.

Tony C:sorry yes

niallgavinuk:Can certainly relate to those challenges

Mehnaz:Alot pf BYOD here at the University noth staff and students

Mehnaz:both

Nick Emmett:Value/Benefit versus price/tech is an important conversation to have

Frank Calberg:Question: To what extent do you help customers, for example elderly people, use devices they have?

Tony C:IT restrictions allowing users own devices onto networks

Mehnaz:@TonyC - what sort of restrcitions?

niallgavinuk:Apple Store colleague model seems to address some of those issues

Tony C:Be interested to know what elements of SAP you use?

Tony C:Reluctance of IT depts to open access, without VPN on company endorsed equipment

Frank Calberg:Question about organization: How many hiearchical levels does Vodafone have? Forgive me if the question is perceived as being a bit too far off topic ;-)

Stu Bailey:@ Frank Calberg I think Barclays are doing a fantastic job of helping customers with their 'Digital Eagles'

Shaun:which app is it?

David Garrick:Fuse

Frank Calberg:Thanks, Stu. Please elaborate using a concrete example.

Shaun:thanks

Tess Robinson (LAS @mygoalgetter):How do you personalise it? By role? By the learner choosing their own topics?

Susan Andrews:Whats the FAP feed?

Emma:Frank, you can book an appointet in a BArclays branch to see a Digital Eagel - thats concrete!

Stu Bailey:@Frank, they help any customer, regardless of what the customers experience is with tech and devices...

Mehnaz:@ TonyC - That interesting, everyone can log into the University Wireless network with their staff or student ID and password, there is also a Guest access too

Catherine Dartnall:Interface looks appealing

sinead:is this connected to LMS??

Brenda:do you still have a legacy LMS?

Frank Calberg:@Stu, thanks. I quite like the name "digital eagles."

Chris Bowie:got user ratings

Chris Bowie:thumbs up ratings

Nick Emmett:@Susan, I suspect it's SAP - an ERP platform provider

niallgavinuk:Turning off emails gets my vote. Seems to be on of #Slack's attractive features as well

Stu Bailey:We're thinking of implementing the same thing for our customers too

Alan:@frank https://www.simply-communicate.com/case-studies/company-profile/power-barclays-digital-ambassadors

Mehnaz:@Frank - Me too!

Frank Calberg:@Stu, what company do you work for?

Stu Bailey:We're called Bromford.

Stu Bailey:I used to look after Social learning for Virgin Media too

Tony C:@Mehnaz thats the difference between an audience who are not provided with IT equipment and an environment where it is mandatory

sinead:thanks i iworked in VF ireland and was involved in saba roll out

Nick Jones:@stu and frank, there's also the Barclays digital driving licence site and app, which uses a bit of gamification and something we're working on

sinead:interesting mobile not enabled for saba thanks

Gary Whitfield (GP Strategies):@Stu Sounds like a town mash-up... nice name

Catherine Dartnall:If majority of workforce are millenials I can see why the app would appeal more than email - familiar type of communication mirroring work and personal use

Michelle Humphrey:Saba does have a mobile app

Mehnaz:@TonyC - Very true!

Susan Andrews:I know SAP but I thought he said FAP

Stu Bailey:@Nick Nice!!! I didn't kow that... Thanks :D

sinead:its probably default saba app and not customised api that VF would implemented

Keith Myers:i think LMS is a must, xAPI to track more social learning - loads of learning not getting tracked

Stu Bailey:@ Gary Whitfield... I know what you mean lol

LSGW Backup:Nick - interesting stuff! Please can you contact me via LinkedIn (DonaldHTaylor), I'd realy like to know more

Emma:Also look out for Barclays wiorking with the BBC on the new BBC Microbit'

sinead:true Keith, think importanti integrate social learning with formal etc

Frank Calberg:@Nick, thanks for the additional information.

Charlie Kneen:What is the balance of "performance support", compliance and push communications?

Mandy Randall-Gavin:That's good - sounds fast

Keith Myers:yes Sinead - leagacy LMss are an issue for many big firms in digitallearing required nowadays

Nick Jones:no problem, will do Don

Stu Bailey:@Keith Myers If you can implement Google Analystics you don;t really have to track it... You can get the stats from G.A and easily work out whats being looked at, for how long, the user journey etc. And ultimatley see how well they're doing through performance, 1-2-1, outputs etc

Amanda Smith:LSGW Back - is this webinar being recorded?

David Garrick:Wonder if there are any issues with public image - employees seen to be playing with their phones all day. Also trust that they are completing learning rather than on FB.

Frank Calberg:Question: How did you choose to use the red colour you use?

niallgavinuk:The colleague/learner voice is so important in adding context and getting engagement

Michelle Humphrey:Where are you getting the blended learning from? Are you pulling through from the Saba LMS?

sinead:@stu of course im sure theres way track im sure though if you using other lms then there issue integrating different formats etc

LSGW Backup:Amanda - yes, recording, text and presentation all available fom Monday

Keith Myers:@Stu Bailey - true but for large enterprises using somehting like GA is usually not possible

sinead:@frank red colour is specific vf colour brand

Charlie Kneen:Like the simple approach

Amanda Smith:Great stuff - thank you!!

Jane Mackenzie:Yes a bit.

Josh Novelle:Very faint

Mehnaz:yes very faint

Chris Bowie:not clear

Nick Emmett:@David a very pertinent cultural question around trust - your company has to have the culture to trust your people are doing the right thing

Jane Mackenzie:Good

Paul B:Yes

Chris Bowie:yes

Charlie Kneen:Better

Mike:Can hear you now

Helen Rushby:yes great

Charlie Kneen:Yes

Gary Whitfield (GP Strategies):@David Garrick... Trust is so important and we need to make learners take ownership of their learning rather than them distracted on Facebook

Mehnaz:yes better

Melanie:Yes can hear Mike

Mandy Randall-Gavin:Yay can hear you now Mike

Jazz Vershinin:I read a lot of articles about BYOD, everybody talk about security challenges, but there's no mention of 2 important issues for us:1. Use of personal mobile data plan of the workers (most of them have traffic limitations of 2-3 giga per month). What is the right policy?2. Learning in non-working hours. Do we have to pay to the workers who learn after 5PM or weekend?

sinead:sound is but muffled

Frank Calberg:@sinead, thanks. I was thinking of the original decision to use red years ago?

Berit:Is this only used for the UK? Are other countries developing their own content?

Stu Bailey:@Keith Myers You;d be surprised, at the amount of data and insight a large enterprise can get from it... We implimented it into Virgin Media LMS!!!

Charlie Kneen:You can't make learners do anything unfortunately. If you're not motivating them, and/or providing them anything to make their jobs easier, you're not doing the job

LSGW Backup:Frank - the branding is Vodafone's standard

Tony C:ack in the early 90's I had an excellent MD who actively ewncouraged all iternet use, he could see how important digital interaction was going to go, wish they were all like that

Bob:@Jazz Vershinin - what about wifi to avoid the mobile data problem?

Jazz Vershinin:@Bob Sure,but what if they learn on-the-fly?

Mehnaz:@Bob - yes we use wifi at Birmingham City University

Chris Bowie:Do you have learner generated content/content uploaded from random staff?

Emma:breaking up

Charlie Kneen:@Jazz Vershinin people are learning all the time, they just don't see it as learning because it's not a painful experience enforced by HR who have no idea what the job is actually like

Bob:true - but then I guess about it's the content being interesting enough that they want to look at it anyway

LSGW Backup:Jazz - great points on BYOD

Keith Myers:@ Stu Bailey yep totally agree but not an option is financial services corporations that are laden with exposure risks

niallgavinuk:I'm liking this approach a lot!

Gary Whitfield (GP Strategies):Answers your question @Chris Bowie

Chris Bowie:peer-to-peer - yes

sinead:gamifcation works well in vf culture though depends on organisation

Alan:this is great, not jealous at all ;-)

niallgavinuk:@Sinead I went to a gamification meetup in Broghton last night. Will be posting a storify later today

Catherine Dartnall:Was at Jisc Digital Festival last week and best in class Wi-Fi was talked about as being a huge selling point to attract students in both FE and HE. BYOD encouraged for staff and students.

niallgavinuk:*Brighton

Nick Emmett:Great to see User-Generated Content (UGC) on there

LSGW Backup:Chris - I think MIke's now handling your UGC question

Tony C:What audit controls are in place?

Mehnaz:@Catherine - so was I!

Charlie Kneen:Do you reward people who are the top of the leaderboard?

LSGW Backup:TonyC - do you mean auditing the quality of the content? Will ask at the end. Key question

sinead:is this linked to Perfromance management KPIs?

Catherine Dartnall:@Mehnaz Great conference and exhibition :)

Tess Robinson (LAS @mygoalgetter):Who gave Kent the challenge? Was this learner-generated or did it come from management?

Christina Merl:Sorry if I missed it (audio is a bit weak here) but could you give a concrete example of how the peer to peer learning works - what does it make "powerful"? Thanks!

sinead:or is it optional posting?

Martine Bolton:Awesome!

Mike:does this platform allow for moderation of content to ensure it's appropriate and to tag it correctly?

Keith Myers:i'm thinking codes of conduct etc here///

Keith Myers:back to @Tony C question about controls

Tony C:Disgruntled employee?

Adam Wooldridge:Good question re moderatio - what would happen if a customer saw this?

niallgavinuk:That's what a facilitative/curative L&D function should provide

Keith Myers:can of worms

Frank Calberg:I agree with Jane about the importance of this slide https://twitter.com/JaneMackenzie2/status/707874331808940032 Question: What is the right amount of time spent in "the classroom", for example expressed as percent of total learning process? Thanks.

Charlie Kneen:This is people being themselves without the fear of the corporate machine crushing their individuality :)

LSGW Backup:Christina - I'll ask at the end

Christina Merl:Great - thank you!

Charlie Kneen:Bad

Sam 3:Often hit a barrier with other trainers who think that any training that doesn't come from them could be wrong

Charlie Kneen:Comms think they control modes rather than messages

Helen Rushby:co-located in HR

Paul B:Not so joined up

Liz:There should be one but there is none

Berit:minimal relationship

Sam 3:Getting better

Brenda:null

Melanie:Separate entities, may occsionally consult with each other

sinead:@frank 70, 20 10 was model across VF

Ryan:Very seperate and silo'd- there is very little collaboration between the two.

Mandy Randall-Gavin:Poor

S:well connected

Stu Bailey:We work really closely with Comms so we can ensure the message in consistant with what we're telling colleagues and customers

Alan:L&D not viewed as understanding communication

Charlie Kneen:e.g. we do video, they want a say

Chris Bowie:Okay - could be better

Aniela:Patchy, sometime involved when they have time!

Chris Furnell:Ours is very strong, both consult with each other frequently. Both support each others agenda

sinead:7O Onjob, 20% informal, 10% formal

Ryan:People often ask the question- is this L&D or Comms- which isnt very helpful

Keith Myers:work closely particularly for high profile launches

niallgavinuk:Work to be done here methinks

Mehnaz:yes

Melanie:Yes

Catherine Dartnall:Its about culture and trusting individuals to express and share their knowledge and personality

Mandy Randall-Gavin:Agree Catherine

Charlie Kneen:Agree Catherine

Mandy Randall-Gavin:How many organisations give permission for people to bring their expertise and be heard?

Frank Calberg:@sinead, thanks. So you mean 10% of knowledge obtained from educational events in a physical location such as "a classroom"?

Charlie Kneen:Good point Mike - the audience doesn't care about all the political stuff

sinead:comms/learning is quite important company language branding VF

Sarah:Using social platforms give them a voice

sinead:though varies organisation/industry

Carolyn Lewis:I think it depends on what type of business you are. If you are inspected or audited there is a requirement for evidence and unfortunately this tends to influence learning methods

Charlie Kneen:When do people use the app? At work or at home? Does the data tell you that?

Bob:those are some amazing stats!

LSGW Backup:Charlie - will add at the end

Gary Whitfield (GP Strategies):Remind me... what is the platform behind this?

sinead:carolyn good point this isnt so imporrant in VF apart from some modules eg. health and safety

Christina Merl:@ Carolyn Lewis - interesting point!

Catherine Dartnall:I've worked in a corporate environment and also with 16-19 age group in FE and there is a big difference in expectations and approach - different approaches appeal to different people - we are all individuals. Nice to see scope for creativity

Frank Calberg:@Carolyn, interesting what you write. Please elaborate using a concrete example. Thanks.

sinead:though alot more important in e.g finance

Tess Robinson (LAS @mygoalgetter):Love the close link between L&D and Comms. So interesting to see how many organisations on chat don't have that

Bob:@Gary Whitfield (GP Strategies) - Fuse

David Garrick:@Gary - it's Fuse

Gary Whitfield (GP Strategies):k

sinead:depends on regulaiton/industry if tracking important

Gary Whitfield (GP Strategies):TY

Stu Bailey:The company is called Fusion Universal Gary

LSGW Backup:Coaching based on Whitmore's GROW model

David Garrick:Think the point about L&D and Comms is very interesting

laura hall:do you also set SMARET objectives after these sessions when you have identified skill gaps?

laura hall:SMART even

Carolyn Lewis:Training businesses that receive government funding are inspected by Ofsted. There is a requirement to capture evidence of learning. Informal learning is so valuable but it is a challenge to capture it as evidence for inspection.

LSGW Backup:Fuse: http://www.fuseuniversal.com/

Gary Whitfield (GP Strategies):Thank you all... like it a lot!

Alan:@tess, in a previous role, if i wanted to share comms, i went through intrnal HR team, who then went through global comms team.......i just sent people a text instead :-) comms is instant these days but I think the need for comms teams is dwindling.

LSGW Backup:Carolyn - that's a real issue

Frank Calberg:@Carolyn, Thanks very much.

Tony C:@Caroline excellent point

katherine chapman:(thanks to Mike for the session - I have to duck out now)

Emma:Quite right, Carolyn - So are all financial institutions with regulatory /mandatory compliance learning

Tony C:sorry @Carolyn

LSGW Backup:TFN Katherine

Mandy Randall-Gavin:Goodness - such busy slides

Tess Robinson (LAS @mygoalgetter):@Alan - or the functions are just blurring. Comms will always be an important part of learning delivery

Frank Calberg:@Mandy, what do you mean when you write "busy" slides? Thanks.

Callum Craig:@Gary this takes you to our page to view content examples https://fuse.fuseuniversal.com

Alan:@tess, the lines are blurring and comms as you say will always be important but I think the separate teams need to go?

Mandy Randall-Gavin:Too much text. Mike clearly knows of what he speaks. Does he want us to spend the time reading or listening to him?

Alan:just learning experience staff?

Tess Robinson (LAS @mygoalgetter):@Alan - ah that would be interesting :-)

Frank Calberg:@Mandy, thanks for elaborating.

Helen Rushby:Having worked closely with comms as head of L&D I think the lines need to be even more blurred going forward. People now want to learn at the point they need it

Meg Stevenson:@Alan I agree

Alan:hi meg :-)

Mandy Randall-Gavin:@Frank you're welcome

Tony C:Wow 97% great buyin

Meg Stevenson:Hi :-)

Paul B:Fab stats

Bob:do you encourage the staff to do it outside of work hours, or is that a choice that they've made?

Sarah:wow - 30% usage outside working hours

Tony C:if 90% are on their own devices doesn't this relate to managers only geting smart devices?

Catherine Dartnall:I think the success is due to you taking the learning opportunities to where they are rather than forcing them to come to you

Chris Furnell:We use a similar platform in terms of 24/7 access to LMS - our hit rate is about 67% compared to Vodafone's 90%... interesting

Annemiek Osinga:don't people complain that another app takes too much space on their phone?

LSGW Backup:Good Q Bob - I'll ask

Stu Bailey:@Mike, have you explored the idea of using the app in other areas of the business? Like Customer Care, Sales, Managment and Leadership? Or are you just sticking with 'retail'?

Annemiek Osinga:instad, would you rather use mobile websites for mobile learning?

Alan:if you fill the lake, those who are thirsty will drink. great stats.

Tess Robinson (LAS @mygoalgetter):What does 'actively use' mean? Are they using it every day, every month?

Charlie Kneen:Sorry I missed the NPS?

Charlie Kneen:What was it?

sinead:it performance driven environment so using outside business hours is the high achievers et

Ani:people are more likely to use technology outside work, even during the weekend

Catherine Dartnall:Nice to see use of flipped classroom - far more relevant

Charlie Kneen:Can anyone share the Net Promoter Score? I missed it

Liz:How long was it from concept to getting Fuse live?

sinead:NPS 9/10

Charlie Kneen:Cool thanks :)

Helen:Sales and online distribution channels could also contribute to learning eg crowd sourcing, feedback,etc so lines may need to be blurred between even further with even more stakeholders going forward.

niallgavinuk:Got to run - thanks DOn, Mike et all. Very useful session...

LSGW Backup:Loads of Qs here - thanks

sinead:how long was the project to implement and how many people?

Pablo Rico:Mike, I love the way you present in your slides the outcomes of the initiative

Becky:How do you view people accessing outside working hours? You don't want to put enthusiastic people off, but you also dont want to create a culture where it is expected, or it will put off people who are unable to do this e.g parents etc....

LSGW Backup:Pablo - agreed

Charlie Kneen:It'd be great to understand the make-up of the transformation team

Charlie Kneen:i.e. what pillars did you need in place

Roberto Figus:Agree

Sam:Do you use this with office based teams as well as selling teams in the shops

Frank Calberg:Question: WHat does the expression "bite size" mentioned on the current slide mean? Please be concrete.

Ryan:Yes Becky- good question- in a heavily unionised environement there will be some kickback on blurring the lines betwen work time and personal time

Chris Furnell:@Becky, great question. We have had to create a fine balance between 'we are offering you this because you've asked for it' againts 'we expect you to complete this training in your own time' - Don't under estimate how difficult this is!

Charlie Kneen:Did the transformation include recruitment, reward/recognition

richard harknett:how do you currate the content so there isn't too much "noise"?

Chris Bowie:The quality of the app seems the most important element

Gary Whitfield (GP Strategies):I would love to see statistics where the company is less mobile centric - just to compare

Sarah:I belvie you get to know from the timings they are connecting to the app

Chris Bowie:consumer grade app

Tess Robinson (LAS @mygoalgetter):Did you find there was any learning that didn't fit with the mobile / bite sized model?

Mandy Randall-Gavin:Sounds like Mike is doing a really good job and making a positive difference

Jane Mackenzie:Be mindful not to have too many ways to communicate as it could cause problems of where to look first.

Julian Baker:be interested to know if your attrition rate of new starters has changed since you have introduced the new onboarding initiative

Adam Wooldridge:Excellent presentation Mike

Trent Rosen:@Mike. how long was spent on taking this from concept to the app? what challenges did you encounter with the other stakeholders?

Sean:has this been recorded? I had to take a call but really wanted to join the session

Stu Bailey:You've inspired me Mike! Thank you and Thank you Sinead for supporting him... Great job guys

Annemiek Osinga:very nice! thank you very much

Helen Rushby:really interesting all the way through and very well presented through slides and the way Mike talked through them. Thanks

Aniela:Thanks Mike, Im going away with lots of ideas. Really worthwhile hour!

Bob:@Gary - they've got a few case study videos on their website here: http://www.fuseuniversal.com/success-stories/

Charlie Kneen:This has validated a lot of theory :)

Tess Robinson (LAS @mygoalgetter):Thanks Mike

Charlie Kneen:Thanks Mike

David Garrick:Interested in how quickly new learning can be generated

Martine Bolton:I work in local government. Many of us are Gen X rather than Y, and some possibily don't own a smartphone. Just wondering if mobile would exclude some from learning, and wondering how that could be overcome...

richard harknett:how large is the team at Vodafone that creates/manages the push content?

Feras Zeidan:Thanks Mike, loved the session

Ton:I would assume that foe VF and employee discounts that the owership of Smart devices is very high

Helen Rushby:You have a very young workforce - makes it easier

Mehnaz:Very usefule session! Thank you!

Mehnaz:useful

Helen Molloy:Thank you Mike, I will be sharing this with my colleagues, who unfortunately off sick today so couldn't attend but it addresses a lot of the areas that we are currently exploring. Great stuff!

Annemiek Osinga:who developed the app?

Pablo Rico:Fuse

Tess Robinson (LAS @mygoalgetter):OK thanks

sinead:grea session LSG again

Jane Mackenzie:Within ITP the use of their own data might be a problem. Althrough there are lots of free wifi access now.

Tamanya:i can't wait for the slides and recording

Gary Whitfield (GP Strategies):Fantasic session... TY

Frank Calberg:@Martine, interesting question. https://www.khanacademy.org/ is available on the website as well as through app.

Bob:http://www.fuseuniversal.com/

LSGW Backup:thx Bob

Martine Bolton:Thanks Frank.

Liz:Thank you

sinead:how many people team for 5months?

Chris Furnell:DON - Really importantly; HOW DO YOU SWITCH A USERS ACCESS OFF ONCE THEY LEAVE THE BUSINESS? E.G. CONTROL ACCESS TO CONTENT OF THOSE OUTSIDE THE BUSINESS

Berit:5 months? In my company it would take 5 years...

Josh Novelle:@Chris, managed by the HR data feed that mike mentioned earlier

John:How is the app roled out? Do users just download fromt he app store and given a login to use?

Frank Calberg:@Martine, you are welcome. I recommend that you buy a smartphone. It's a very helpful tool.

Helen Rushby:Mike mentioned they login - you just disable that when they leave

sinead:how many people were involved in design. impleentation, rollout etc?

Mandy Randall-Gavin:great question Chris

Shaun:If youve cut the training days from 3 to 1 then you are giving no option other than online learning via the app, so they can carry on with their jobs

Martine Bolton:Cheeky git Frank!!

Alan:who monitors and have there been any issues of misuse?

Frank Calberg:@Martine, ;-)

Keith Myers:what is the target audience size?

Charlie Kneen:Got to run, really interesting thanks Mike. Super work

Pablo Rico:In terms of effort, what is the proportion of time spent in platform, content, operating model,...?

Keith Myers:thanks

Mandy Randall-Gavin:been impressive and useful listening to Mike - gotta go. Big thank you to Mike and also Don. Good to see you Catherine Dartnall x

Sue Jones:Really interesting, thanks

Trent Rosen:how do you keep the app up to date, intuitive and looking cool!!?

Martine Bolton:Thanks all. Love the app Mike - well done that team :-)

Juliet:thank you

Catherine Dartnall:If people enjoy learning they will seek it out wherever they are

Jane Mackenzie:The App shows the time they use it, so could be useful to show time/learning stats.

Ton:Despite my possible negativity I love the idea and can really see why it is working in VF with the Milli audience, challenge is to identify your audience first

Liz 2:Do you find that sometimes there is too much content being posted?

Gary Whitfield (GP Strategies):I need to head off. Thank you all for another great session

Keith Myers:i think it's about changing the culture to target today's learners - albeit at different rates across industries

Christina Merl:thanks a lot - great session!

Pablo Rico:Are you conduction content curation coming from the collaboration stuff?

Mandy Randall-Gavin:How would you know if abuse has taken place? Who polices its use?

Ton:A emploee just about to leave VF would not care about SM ploicies

Mandy Randall-Gavin:Thanks

Liz 2:Great session, very inspiring! Thank you

Mandy Randall-Gavin:Gone quiet, can't hear

Pablo Rico:Don, we lost you

Mandy Randall-Gavin:Yes can hear you both

Michelle Humphrey:Where are you getting the Push & Pull content from? Is it coming from the Saba LMS?

sinead:i missed answer from mike did anyone hear answer to sinead: i asked the number people that were involved from design, implementation, rollout etc

Trent Rosen:what mechanisms do you use to keep the content current and the app fresh?

Stu Bailey:Great session guy's, I have to jump off. Thank you

Mandy Randall-Gavin:Great question

Ton:(Tony C) really interesting session, gotto go

LSGW Backup:Sinead - will ask quickly

Helen Rushby:it has to work both ways - if they are spending 30% of time outside of work learning they will do odd private thing in the day

sinead:thanks, i know said 5months just wondering how many resources too

Keith Myers:Thanks Don, Mike - great LSG session once again.

Keith Myers:@sinead - approx 6 on core team

sinead:thans keith

LSGW Backup:thx Keith

Tess Robinson (LAS @mygoalgetter):Thanks all - really interesting session. Always enjoy the chat :-)

LSGW Backup:Helen - good point

Melanie:Thank you for sharing today Don and Mike - REALLY interesting and great to learn from Mike's experience. Thank you again.

Helen Rushby:best webinar I have attended - thanks

Bob:thanks Don, thanks Mike!

Frank Calberg:Thanks for an interesting event.

Trent Rosen:thanks Don and thank you Mike for sharing

Mandy Randall-Gavin:Excellent session - thanks Mike! And Don. Bye all

Helen:Thanks very much, great app!

Julian Baker:thank you

Paul B:Great session, thank you both.

Adam Wooldridge:Thank you for a very interesting session. Great. Bye all.

Mehnaz:Thank you!

Susan Andrews:Thank you.

Melanie:Bye all! thank you.

Luke Bennett:Thanks Mike

Ani:Thank you

Catherine Dartnall:Thanks Mike and Don - great webinar. Good chatting with everyone. Bye all - hope to join a future session.

LouiseT:thank you- really interesting

Natalya:Thank you! Brilliant and insightful as ever!

Josh Novelle:Thanks, very useful

Frank Calberg:Good moderation, Don.

Tess Robinson (LAS @mygoalgetter):You can handle us Don ;-)

Hanna:Great webinar, practical ! Many thanks

Pablo Rico:Thank you, Mike and Don!

Pablo Rico:Have a great time in Spain, Don!

Annemiek Osinga:thank you very much!

Roberto Figus:thanks!

Jane Mackenzie:Thanks

David Garrick:Thank you

LouiseT:bye for now everyone:)

Mehnaz:Bye all...

LSGW Backup:Thanks everyone for your input.

LSGW Backup:And thanks to Mike Booth of Vodafone for a great story of truly transformational learning!