APICS – Hampton Roads Chapter PDM March 10, 2005 Presented by Michele Wernsmann, Ciba Specialty Chemicals

APICS – Hampton Roads ChapterPDM

March 10, 2005

Presented by Michele Wernsmann, Ciba Specialty Chemicals

A Process:A series of actions or operations conducing to an end

A Procedure:A series of steps followed in a regular, definite order

According to Merriam-Webster Dictionary

• Very High Level

• Cascading levels of detail Regional, Country, Local

Based on Global Strategic, and Business Plans

WHY DO WE NEED THEM?

•ISO or other Certification

•Financial IntegrityInventory AccuracyCOGS

• EducationTrainingCertification

•Operational Excellence Customer Service Levels Supplier Response Rating Quality in Manufacturing

• Execute Business Strategy

Challenges

Distance/Cost Different Cultures Difficult Communication/Language barriers Time Zones ERP Environments Differences in Law/Regulations Different Activities –

Pure Manufacturing vs. Pure Distribution

The Global processes are owned by a team on which all regions are represented. We

call them regional champions.

Regional procedures are developed on an

as-needed basis. Usually necessary to outline responsibility.

Local procedures are usually specific to country, plant, ERP environment, or

other defining criteria.

The key element of processes and procedures in a global community

They must

Fit

Together

The cascade effect

R E G IO N A LC H A M P IO N T E A M

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How do we create visibility and accessibility?

•Central repository where everything is visible

•Procedure which supports development &

promotion

•Individual actions assigned to create ownership

•Training for ALL users

Warehousing

TransportationInternational Trade

Replenishment

International Operations

Customer Service

Our Mission: To Become the Partner of Choice of the Business Segments in Terms of Order Management, Distribution, Warehousing Activities, IM Support and Cost Leadership.

To accomplish our mission, NAFTA Supply Chain Services must ensure that the various functions of the supply chain align within the work processes across the region while supporting the global supply chain processes. Development of standardized procedures is an essential step that will make this alignment a reality. This web site has been created to provide you easy access to the Global Business Processes and the NAFTA standard procedures.

The NAFTA SCS Leadership Team firmly believes that use of these standardized processes by trained and dedicated team members is essential for us to reach our goal of Operational Excellence.

UNO Business Processes Global NAFTA NAFTA Related

How do we maintain control?

•Process Assessments•Compliance Audits

Locally

Regionally

Globally

Documents

APICS – Hampton Roads Chapter PDM March 10, 2005 Presented by Michele Wernsmann, Ciba Specialty Chemicals