APD Field Services newsletter contents: 2014 2016 page/2016_newsletter… · March 2016 13 LTSS innovator agents at work: Transition collaboration success story April 2014 4 LTSS

ADRCMonth Page Title SubjectNovember 2014 14 ADRC ADRC moves into the Eastern part of the stateMarch 2015 6 ADRC updates from Options counseling consumersDecember 2015 11 ADRC PCOC training opportunity free Person‐Centered Options Counseling trainingSeptember 2015 1 ADRC shout‐out on AM Northwest mention of ADRC as a resource on KATU AM NorthwestJune 2014 2 ADRC toolkit for LTC services & supports resource for planning for your future on websiteJune 2014 7 ADRC website great updates to the ADRC site for info and easy useJuly 2014 12 Compare services to find the one that's right for you!February 2015 10 Gatekeeper program rolls out statewideApril 2015 10 Person‐centered Options counseling upcoming training for Options counselorsJuly 2014 10 Searching for resources in your own neighborhood

Advocacy and developmentMonth Page Title SubjectDecember 2015 14 Advocacy and Development ‐ Year in ReviewAugust 2014 3 APD/AAA CCO care coordination working with a CCO for the benefit of the consumerSeptember 2014 12 Challenges remain after successful move challenges with complex casesJanuary 2016 12 Complex coordination success story ‐ Klamath FallsJuly 2014 16 Consumer and nurse needed for board call for recruitmentSeptember 2015 14 Don't let the flu get to you! facts about the flu vaccineOctober 2015 9 Don't let the flu get to you! facts about the flu vaccineDecember 2014 13 HBC transition plans: Person‐centeredMarch 2016 13 HCBS ‐ Out and about in the community November 2015 5 HCBS changes upcoming rule changes for HCBSAugust 2015 13 HCBS surveys HCBS transition plan surveys are being conductedOctober 2014 9 Health promotion and long term support services

APD Field Services newsletter contents: 2014 ‐ 2016


January 2015 10 Home and community based transition planning: Person‐centered planningMay 2015 12 Home and community based transition planning: Person‐centered planningJune 2015 2 Home and community based transition planning: Person‐centered planningMarch 2015 2 Home and community based transition planning: Person‐centered planning, part 3October 2015 6 Home and community based transition planning: Person‐centered planning, part 6February 2016 7 Home and community‐based services ‐ Individually based limitationsNovember 2015 10 Home and community‐based services (HCBS) regulationsSeptember 2014 11 Innovation funds update APD awards nine grantsFebruary 2014 12 Innovator Agents Supports Innovator Agents across the stateDecember 2015 12 Innovator Agents at work ‐ 2015 highlightsNovember 2015 12 Long term services and supports innovator agents at workNovember 2014 14 LTSS IA at work second annual Coordinated Care Model SummitDecember 2014 17 LTSS IA at work coordinating across systems panelJune 2014 15 LTSS Innovator Agents at work success story from Advocacy and DevelopmentMarch 2016 13 LTSS innovator agents at work: Transition collaboration success storyApril 2014 4 LTSS Innovator Agents in action activities from the regional innovator agentsMarch 2014 17 LTSS Innovator Agents on the job! who your IA is!June 2014 14 News from Advocacy and Development Senate Bill 21August 2014 13 News from Advocacy and Development Senate Bill 21July 2014 14 Oregon Community Choices Program update on OCCPJanuary 2015 13 Oregon Deaf and Hard of Hearing Advisory Committee updateApril 2014 14 Oregon Deaf and Hard of Hearing Services Program May 2014 3 Partners seize opportunity to advance health equityJuly 2014 5 Reduce, reuse, recycle ‐ the LTC way ideas for locating DMEDecember 2014 14 SB21 community tour wrap‐up and thanks February 2015 4 SB21 update ‐ The report is coming! final steering committee report is available onlineSeptember 2014 8 Senate bill 21 update steering committee drafts goals and strategies


April 2014 6 Senate bill 21/ Long Tern Care 3.0 updates news on committee activity related to Senate bill 21August 2014 2 The Oregon Deaf and Heard of Hearing Advisory Committee January 2014 1 Update from the Advocacy and Development Unit of APDJanuary 2015 12 Working towards a dementia‐capable Oregon

APSMonth Page Title SubjectJune 2014 10 Domestic violence and men facts and resources to keep men safeAugust 2015 13 Don’t forget ‐ Abuse reporting options how to report adult or child abuseJune 2014 1 Protecting adults information about elder abuse

Background Check Unit (BCU)Month Page Title SubjectDecember 2015 10 Background Check Unit registry registry use and tips for success February 2015 3 BCU ‐ What's new for QEI/QEDs upgrade to CRIMS and a thank you to APDJune 2015 4 BCU contacts updates to the BCU homepageJune 2015 7 BCU information online info for qualified entities is now on the BCU webpageApril 2015 9 BCU: What's in a fingerprint anyway? Fingerprint Team updateJune 2015 16 Making connections LTC registry offers training optionsAugust 2015 14 Milestones reached on the LTCR updates on the registry

Branch newsMonth Page Title SubjectDecember 2014 1 APD Award of Excellence To Oregon City and Canby Eligibility TeamsMarch 2015 2 APD Field Services & Support food drive the team raised over $1145March 2014 3 APD Field Services food drive Food drive efforts in Central OfficeFebruary 2015 8 Beaverton food drive events filling barrels and raffling lunch to raise money


March 2014 2 Bend food drive Food drive efforts in Bend!December 2014 7 Bend ugly sweater contest ugly holiday sweaters in BendMarch 2015 2 Burns food drive results the combined Burns offices raised over $600March 2015 13 Clackamas County food drive results Clackamas raised $1204.41June 2014 11 Congratulations Burns office! Burns has zero deficiencies on their PME reviewNovember 2014 2 Congratulations Toledo ‐ Perfect PME! Toledo AAA has a no error PME reviewJuly 2014 15 D6 archiving pilot an RPI leads to improved archiving in Douglas CountyMarch 2016 10 District 1 and 16 food drive results food drive action in Columbia and Washington countiesMarch 2016 10 District 11 food drive results food drive action in Klamath FallsMarch 2014 18 District 15 food drive activity Food drive efforts in District 15!November 2014 4 District 15 Halloween fun costumed fun in Clackamas countyMarch 2016 2 District 6 food drive results food drive action in RoseburgDecember 2014 11 District 7 ugly sweater day ugly holiday sweaters in North BendMarch 2016 2 District 9 food drive results food drive action in The DallesNovember 2015 2 Halloween in Roseburg staff dress for their annual trick‐or‐treatOctober 2014 1 Homecare worker helps catch a thief homecare worker Michelle Bolin goes the extra mileJune 2014 15 Meaningful connections success story from Advocacy and DevelopmentAugust 2015 9 Milwaukie introduces meditation to relieve stressDecember 2014 2 North Bend Civil War day Ducks and Beavers in North BendOctober 2015 6 North Bend softball North Bend APD challenged CW to softballJune 2015 12 OAA celebration in District 13 celebration in Union, Baker, and Wallowa countyMarch 2015 10 ODDS food drive silent auction ODDS raised $1455 in a silent auctionJanuary 2016 3 Ontario APD holidays holiday cubicle decorating contestOctober 2014 7 Pendleton charitable fund drive event kicking off the fund drive with a dunk tankOctober 2014 10 Pink day in North Bend 0611 supports breast cancer awareness monthOctober 2014 13 Roseburg breast cancer awareness Roseburg goes pink to support a co‐workerMarch 2014 6 Roseburg DSO food drive Food drive efforts in Roseburg DSO!


February 2015 7 Roseburg food drive events raising money with manager races and other eventsMarch 2014 4 Roseburg SSO food drive efforts Food drive efforts in Roseburg SSO!March 2016 15 Roseburg staff appreciation celebration recognizing the past year's effort in District 6January 2015 2 Thank you North Bend! thanks from The Dalles for the extra helpMarch 2014 16 The Dalles food drive Food drive efforts in The Dalles!February 2015 10 The Dalles food drive events soup feed raises a pot of goldDecember 2015 2 The Hillsboro art project: Unveiled! decorating the new Hillsboro office with customer artNovember 2015 1 Veteran Stand‐Down in The Dalles veteran services in The Dalles

Case managementMonth Page Title SubjectJanuary 2014 13 2013 provider tax information tax information for CEP and CBC providersJanuary 2016 3 2016 policy changes changes to MSP, OSIPM, and special needs policyJune 2015 11 AFH summary report AFH information and data January 2015 3 Case management essentials what is included and who should take the courseJanuary 2014 3 Changes to HCW and Personal Support worker benefits (2013 ‐2015 collective bargaining)July 2015 11 Changes, adjustments, and opportunities AFH quality improvement informationNovember 2015 4 Client‐employer responsibilities link for resources top assist client‐employersDecember 2015 4 CM tools website: Emergency response systemsMarch 2014 17 Collective Bargaining Agreement available on CM toolsMarch 2015 11 Coming changes to in‐home service vouchersJanuary 2016 5 Current DOL change ‐ information links transmittal and manual updates for current changesDecember 2015 3 DD services, offsets (liabilities), and notices required actions for sending notices to DD eligiblesNovember 2015 9 December 2015 Community Based Care payment scheduleMarch 2015 15 DOL regulation changes update on DOL changes for providersMay 2015 2 Don’t forget ‐ PACE toll free number new number for PACE customers and their familiesMarch 2015 7 Don’t forget ‐ requirement to use laptops the paper tool is not an acceptable substitute


December 2015 4 Don't forget ‐ EPD payments by website website offers payment by card optionDecember 2015 2 Don't forget ‐ ICP requirements offering ICP to qualified service customers is requiredMay 2014 2 Don't forget ‐ Provider filesMarch 2014 4 Don't forget ‐ provider information Keep provider information in a provider fileApril 2014 12 Fraud prevention tips preventing Medicaid fraudJanuary 2014 13 HB2216 components of the bill as it relates to LTCJune 2015 17 HCB rules and providers updates on coming changesAugust 2015 13 HCBS surveys HCBS transition plan surveys are being conductedApril 2015 2 HCW separation and UC reminder to narrate when a HCW separates from serviceJune 2014 15 HCW/PSW insurance benefits contact information for HCWs and PSWsMay 2014 14 Helping in‐home consumers find homecare workersJanuary 2015 11 Home vs. institution study results of Korean study of home vs. institution careSeptember 2015 2 Homecare Choice Program explanation of and information about Homecare ChoiceOctober 2014 13 Intake screening process District 8's service intake screening processMarch 2016 5 Issuing HCW vouchers timely voucher issuance within new processing requirementsDecember 2014 2 K‐Plan services outside the home assisting consumers in alternate locationsOctober 2015 2 Live‐in services and exception upcoming changes to live‐in care providersMay 2015 7 LTC form requirement tool for sending the right forms to customersJanuary 2016 6 LTCC webpage providers, contacts, rules, webinars, and alertsJune 2015 17 Making connections LTC registry offers training optionsMay 2015 14 Mandatory CM webinar webpage resource created for collecting webinar informationFebruary 2016 10 March 2016 CBC payment schedule payment schedule for community based care providersOctober 2015 13 Mileage only vouchers guidance for issuing & approving mileage only vouchersAugust 2015 14 Milestones reached on the LTCR updates on the registryJune 2015 4 New HCW voucher update changes to HCW time captureFebruary 2016 4 New tools available on the case management websiteOctober 2015 12 November 2015 CBC payment schedule payment schedule for community based care providers


May 2015 3 OACCESS correction for PACE staff may now select the correct provider typeDecember 2015 1 Oregon Home and Community‐Based Services rules effective January 1, 2016November 2015 6 Payment schedule changesAugust 2015 13 Pre‐Admission and Resident Review Level II (PASRR II)July 2015 8 Proof of licensee's corrected 517s clarification for writing 517sFebruary 2016 3 Quick hints: Homecare Workers not receiving vouchersMarch 2014 5 Resource assessment change updated community spouse resource assessmentFebruary 2014 11 SPPC exceptions new policy explainedJanuary 2016 13 STEPS to Success support in changing timesJune 2015 6 The CA/PS SPL is not equal to classification fro AFH placementJanuary 2016 11 The Homecare Choice Program option for private pay in‐home servicesMarch 2014 16 The new registry and referral system (RSS) information on the new systemSeptember 2015 16 The SDS 916 Service Options form when and how to use the formMarch 2014 13 TTT highlights ‐ ICP reminders and participation numbersMay 2015 9 TTT highlights ‐ POC coding and updating POC in MMISMay 2015 11 TTT highlights ‐ SPPC exceptions procedure for SPPCMay 2014 2 TTT highlights ‐ Trust and Agency accts explaining T&A accountsJuly 2015 13 Update from the Special Needs Contract TeamFebruary 2016 4 W‐4: Employee Withholding allowance how to get a replacement form for a providerJuly 2014 18 Waivered case management and direct contacts

Client Maintenance UnitMonth Page Title SubjectAugust 2015 2 148 hints for success reminders to have the 148 successfully processedJanuary 2015 6 Active benefits on MMIS locating the active benefits on the MMIS screensDecember 2015 6 Don’t forget ‐ CMU email send CMU email to the group, not the individualFebruary 2015 12 Health Insurance Group ‐ New way to report third party insurance


June 2015 17 MMIS ‐ No retro closures reminder for MMIS correction proceduresJune 2014 9 New Client Maintenance Unit (CMU) phone hoursJuly 2015 12 TTT highlights ‐ CMU SNAP cash out remindersJuly 2015 12 TTT highlights ‐ CMU SNAP cash out reminders

EDMSMonth Page Title SubjectMarch 2016 4 Don't forget ‐ EDMS scanning staff can scan at any timeJanuary 2016 1 EDMS error trends and process reminders preventing EDMS scanning errorsOctober 2015 1 EDMS is coming to your area! EDMS expansion scheduleOctober 2015 1 EDMS is coming to your area! EDMS expansion scheduleFebruary 2016 4 Great new way to use EDMS scan non‐urgent files requests to EDMS instead of emailJanuary 2016 4 Packaging scans for EDMS guidelines for accurate scanning of fills to EDMSMarch 2016 10 Requesting removal of a document in EDMS

Estates Administration Unit (EAU)Month Page Title SubjectMay 2015 9 Coming soon to EAU EAU is moving to a paperless shared caseloadMay 2014 15 Diversion/Transition updates from the last field leadership meetingJanuary 2016 6 Don't forget ‐ transferring 8606 files do not end hard fills to EAUFebruary 2015 7 EAU ‐ Mortgage statement appeal from EAU to obtain a mortgage statement in fileApril 2015 4 EAU and mortgages tips for communicating mortgage information to EAUJuly 2015 9 EAU and Oregon ACCESS info on what EAU looks for on ACCESSMarch 2015 8 EAU and pre‐paid funeral plans guidance for determining and narrating funeral plansApril 2014 3 EAU and real property real property ownership and estate recoveryMarch 2016 2 EAU and voluntary repayments reminder to contact EAU f9or any voluntary paymentsFebruary 2014 10 EAU at your service contacting EAU


December 2015 2 EAU depends on you! things EAU looks for in ACCESS narration February 2016 5 EAU technology updates changes at EAUJune 2015 14 EAU work change moving to a pooled workloadJuly 2014 9 Estate recovery brochure ‐ updated! MSC 9093 is ready to orderAugust 2015 11 Estates recovery questions examples of EAU questionsFebruary 2014 12 Outdated EAU forms use only the internet versions of the 454D and 647 formsSeptember 2014 10 Pre‐paid burial plans adding pre‐paid burial plans to estates

ExceptionsMonth Page Title SubjectDecember 2015 7 Exceptions requests, helpful hints tips for a fast exception request turn‐aroundJanuary 2016 2 New exception form updates to the SDS 514 for 2016changes

ExcelMonth Page Title SubjectJune 2015 16 Bonus Excel tip ‐ 0s tip to maintain the initiating 0 in a cellMarch 2014 8 Excel tip adding a line in a cellSeptember 2014 13 Excel tip ‐ Formatting like a pro! tips for better looking pagesJuly 2014 13 Excel tip ‐ Macros setting up a time saving macro in ExcelOctober 2014 5 Excel tip ‐ Not so hard comparing and counting dataJanuary 2015 6 Excel tip ‐ Pinning folders keeping frequently used folders in your drop‐downMay 2014 4 Excel tip ‐ Printing help trouble shooting common challenges to printing ExcelJune 2015 13 Excel tip ‐ Shared workbooks building a workbook for multiple usersApril 2014 3 Excel tip ‐ Sizing cells how to size cells in ExcelFebruary 2015 12 Excel tip ‐ Split windows how to view two worksheets in the same windowMarch 2015 11 Excel tips ‐ Adding a chart quick advice to add a chart to a worksheetAugust 2014 11 Excel tips ‐ Filters using a filter to isolate information


April 2015 7 Excel tips ‐ Input restrictions limit the type of info in each cell December 2014 8 Excel tips ‐ Keyboard shortcutsFebruary 2016 7 Excel tips ‐ Remove duplicates deleting duplicates from worksheetsSeptember 2015 10 Excel tips ‐ Repeating headers how to repeat lines at the top of each pageJune 2014 6 Excel tips ‐ Secrets of the experts! time saving tips for using Excel

Fair housingMonth Page Title SubjectSeptember 2014 3 Age discrimination not allowed explanation of the laws surrounding age protectionsOctober 2014 2 All disabilities are equal under the law landlords cannot treat some disabilities differentlyNovember 2014 9 All housing covered by fair housing law! nearly all housing is protected by housing lawsJanuary 2015 7 Assistance animals the Fair Housing Act recognizes all types of animalsMay 2014 8 Assistance animals and housing housing rules for assistance animalsJune 2014 11 Assistance animals come in all shapes, sizes, and species!March 2015 9 Assistance animals in housing all assistance animals are equal under the lawJuly 2014 7 Assistance animals provide a variety of servicesApril 2015 6 Citizenship and national origin for fair housingDecember 2015 6 Credit screening for housingMay 2015 7 Do you know about fair housing testing? secret shoppers for housingNovember 2015 9 Familial housing rights protection for children in housingAugust 2015 7 Hoarding as a Fair Housing issue: Beyond reality TVJanuary 2016 10 Housing protections for families with childrenSeptember 2015 12 Intent vs, effect explaining disparate impact and treatmentFebruary 2016 5 Language is not a barrier to housing accommodation for non native English speakersApril 2014 7 Mortgage changes changes to mortgage lending and refinancingFebruary 2014 3 Same‐sex couples and housing discriminationFebruary 2015 6 Together We Make a Neighborhood poster contest


January 2014 4 What to do if you are a victim of illegal housing discrimination

FeaturesMonth Page Title SubjectApril 2015 1 2015 statewide food drive totals APD increased their donation by 23% from last yearJune 2015 1 50th anniversary of the Older Americans ActJune 2015 3 A coven in Douglas County the disability services branch dresses as witchesSeptember 2014 1 A day at the Diversity Conference one person's experience attending the conferenceSeptember 2015 1 ADRC shout‐out on AM Northwest mention of ADRC as a resource on KATU AM NorthwestMarch 2016 1 APD managers work retreat ‐ highlights APD manager met in January to discuss opportunitiesMay 2015 8 APD: Mission, Vision, Goals updated APD mission statementFebruary 2014 2 Award of excellence award winner Paul Iarrobino, Multnomah CountyMarch 2014 1 Award winner ‐ Sylvia Rice Sylvia wins the Brian Johnson Supervisor awardMay 2014 7 Beaverton Disability Forum flyer forum is July 14January 2015 9 Behavior Support Services update Matt Baldwin joins APD and BSSAugust 2015 1 Celebrating 25 years of the Americans with Disabilities ActFebruary 2014 4 Central Office food drive efforts food drive activity by APD Field ServicesFebruary 2016 12 Central office Morale Committee new committee activitiesJuly 2014 15 D6 archiving pilot an RPI leads to improved archiving in Douglas CountyAugust 2015 3 Disability Benefits Liaison program ‐ Our first six monthsJune 2014 1 Diversity Conference: September 16 & 17 2014 conference in SalemOctober 2015 9 EAP the Employee Assistance Program is available for youJune 2015 15 Elder abuse in Oregon statistics for rising elder abuseMarch 2015 14 Eugene Scam Jam event to help prevent scams and fraudFebruary 2014 1 Excellence award award winner Mike Marchant, District 7February 2016 12 Food drive events in your area send in your events for the March newsletterMarch 2016 4 Food drive results at HSB competition to bring in food at HSB


February 2014 6 Food drive stories wanted send in your photos and stories February 2016 1 Hello APD! message from Ashley Carson‐CottinghamAugust 2015 7 Hoarding as a Fair Housing issue: Beyond reality TVOctober 2014 1 Homecare worker helps catch a thief homecare worker Michelle Bolin goes the extra mileJuly 2015 1 Integrity how integrity relates to the work we doJuly 2015 4 Learning difficulty advice write things down for customersDecember 2015 11 Let's hear from you! share your holiday photos, like we didAugust 2014 1 Letter from Mike McCormick a thank you from the APD directorJune 2015 16 LGBT pride month in DHS activities celebrating LGBTJanuary 2015 1 Mandatory reporter rule change extension of mandatory report requirements to 24/7March 2014 2 Mike wants to know…. Mike McCormick asks for examples of discriminationAugust 2015 9 Milwaukie introduces meditation to relieve stressMarch 2016 11 More HSB food drive fun ‐ Pie in the face managers took a pie to the face for charityApril 2015 3 North Bend Relay for Life North Bend APD raises $1018 for Relay for LifeOctober 2015 6 North Bend softball North Bend APD challenged CW to softballDecember 2014 18 QCF projects work underway through the Quality Care FundAugust 2015 10 Register now: 2015 Diversity & inclusion ConferenceApril 2014 6 Senate bill 21/ Long Tern Care 3.0 updatesMay 2014 1 SSA award winners winners for 2013July 2015 10 TTT highlights ‐ Learning disorders presentation from Dr. Ken Kosko, WOUApril 2014 1 Welcome Ashley Ashley Carson Cottingham is the new deputy directorAugust 2015 14 White House Conference on Aging seniors, advocates, & agencies raise voice for seniors

FormsMonth Page Title SubjectApril 2014 14 539C SDS 0539C now in large print English formatJuly 2015 2 Clarification on the DHS 223 questions from the field about the DHS 223 usage


July 2014 7 Clarification on using a 415F for an 852 guidance for SNAP interim change reportsFebruary 2015 9 Completing a 443 form guidance for correcting a hearing request formDecember 2014 16 DHS 1999 updated brochure is availableMarch 2016 4 DHS 749 new form for changing license capacityJanuary 2016 2 Don't forget ‐ discontinue use SDS 539C use the SDS 539A for all medical benefit requestsFebruary 2014 3 Don't forget ‐ SDS 3401A is obsolete locate and remove all copies of the SDS 3401ASeptember 2015 13 Form updates APD 491V, 539A SP, 539B SP, and 4105 are updatedMarch 2016 11 Form updates DHS 9014 brochure and SDS 850A updatesJanuary 2016 7 Form updates updates to 312, 481, 514, 539C, 539R, 564AD, and 546icFebruary 2016 6 Form updates updates to 517E, 517F, 517G, and 539RJanuary 2015 7 Forms update changes to SDS 310, 311, 313, 327, 400, and 450August 2014 12 Forms update DHS1999, SDS450, SDS539C and new coordinatorApril 2014 14 Forms update SDS 0539C and 0850E now in large print English formatMarch 2014 2 Forms update updates to 340, 539C, 539R, and OHA 7209September 2014 10 Forms update Updates to DHS 1999, SDS 728, 3405, and MSC 9093August 2015 6 Forms update updates to DHS 456D, MSC 238, and MSC 238ADecember 2015 11 Forms updates updates to SDS 312, 314, and removal of SDS 1219HEDecember 2014 4 MSC 371 fraud investigation referral formJuly 2014 14 MSC 504 cards the voter registration reporting form is updatedFebruary 2014 12 Outdated EAU forms use only the internet versions of the 454D and 647 formsOctober 2014 3 SDS 0519 updated with new contact informationSeptember 2014 3 SDS 0728 MMA referral form is now accepted by email only July 2014 2 SDS 347 language change and update to the SDS 347September 2015 16 The SDS 916 Service Options form when and how to use the formJuly 2015 11 Updated DHS 1999 DHS 1999 is updated an on the forms serverJanuary 2016 2 Updated exception form updates to the SDS 514 for 2016changes


HearingsMonth Page Title SubjectApril 2014 11 APD hearing received and assigned, first quarter 2014January 2014 4 APD hearings 2009 ‐ 2013 comparison of total hearings received and assignedFebruary 2015 9 Completing a 443 form guidance for correcting a hearing request formJanuary 2014 3 Hearing received and assigned, 2013 calendar year 2013December 2014 12 Hearings issues and tips tips and guidance from the hearings unitAugust 2014 6 Hearings received and assigned number/types of hearings through JulyMarch 2016 11 Hearings referral sheet new sheet to send with hearing requests

HIGMonth Page Title SubjectMay 2015 10 Don’t forget ‐ HIG procedure changes fax number for HIG requestsFebruary 2015 12 Health Insurance Group ‐ New way to report third party insuranceMay 2014 4 TPL emergency defining an emergency action for TPLJanuary 2014 12 TPL processing and HIG update from HIG on their current activities

ManualsMonth Page Title SubjectOctober 2015 2 CCA updates revised Counting Clint Assets manualSeptember 2015 14 Don’t forget ‐ FSAM for all staff the FSAM is NOT just for support staffApril 2014 11 Don't forget ‐ Manual letter #63 available on APD Staff ToolsJuly 2014 4 Don't forget ‐ Manual letter #64 available on APD Staff ToolsOctober 2014 2 Don't forget ‐ Manual letter #65 available on APD Staff ToolsJanuary 2015 2 Don't forget ‐ Manual letter #66 available on APD Staff ToolsOctober 2015 8 Don't forget ‐ Manual letter #69 available on APD Staff ToolsJanuary 2016 3 Don't forget ‐ Manual letter #70 available on APD Staff Tools


August 2014 12 FSAM formatting work continues on updating the manualJuly 2014 4 FSAM updates updated section on receipting moneyJune 2014 3 FSAM updates work continues on updating the manualOctober 2015 11 FSAM updates extensive revisions to Field Support Assistance ManualFebruary 2015 2 FSAM updates multiple sections updates and editions in the FSAMApril 2015 6 FSAM updates updates and additions to the FSAMMarch 2015 6 FSAM updates updates to case record/filing and new recalling an emailJanuary 2015 9 MMIS manual update MMIS resource Desk Manual is updatedJanuary 2014 10 SSAM changes to FSAM manual updates and changes

MedicalMonth Page Title SubjectJanuary 2016 3 2016 policy changes changes to MSP, OSIPM, and special needs policyAugust 2014 12 5503 application reminders tips for successJanuary 2014 10 ACA help how to find up‐to‐date information on ACASeptember 2015 9 ACA procedures update always check the ACA procedures before actingDecember 2015 5 ACA procedures update updates include ONE, cover letters, and service requestsJuly 2014 11 ACA procedures: Reminders and tips information on how to successfully interact with 5503January 2015 6 Active benefits on MMIS locating the active benefits on the MMIS screensFebruary 2014 9 Affordable Care Act FAQs link to find up‐to‐date informationJanuary 2016 6 APD MAGI contacts ACA procedures now include a contact cheat sheetMarch 2015 9 Behavioral health information sharing advisory groupJune 2014 4 Don’t forget ‐ ACA webpage check here for everything current about AcaiJune 2014 10 Don’t forget ‐ check MMIS first use MMIS to prevent Medicaid issuesJune 2015 3 Don’t forget ‐ Check MMIS first check for an open case before creating a new oneMarch 2016 11 Don’t forget ‐ Due process applications do not fax or email due process apps ‐ follow procedureJune 2015 14 Don’t forget ‐ EPD participant fees option to pay by credit card


May 2015 10 Don’t forget ‐ HIG procedure changes fax number for HIG requestsAugust 2015 12 Don’t forget ‐ legible 7210s if you can’t read, it can't be processedAugust 2015 3 Don’t forget ‐ Update addresses addresses that are not update can delay benefitsJanuary 2016 10 Don't forget ‐ Hospital presumptive resource to verify hospital presumptive applicationsDecember 2014 11 Don't forget ‐ LIS consider LIS for customers over the MSP income levelApril 2015 9 Don't forget ‐ Look on MMIS workers MUST look on MMIS before opening any medicalSeptember 2014 2 Don't forget ‐ MAGI procedure document link to the very latest procedure informationDecember 2014 11 Don't forget ‐ MAGI procedures use available resources to get procedures rightFebruary 2015 8 Don't forget ‐ medical apps in the file keep current medical apps in the file regardless of ageApril 2014 14 Don't forget ‐ No DCMS don’t use DCMS after a real time updateNovember 2015 2 Don't forget ‐ OHP contact number please direct customers to the correct phone numbersApril 2015 7 Don't forget ‐ PHP screen enrollment guide update and new nameJanuary 2016 2 Don't forget ‐ SDS 539C discontinued use the SDS 539A for all medical benefit requestsSeptember 2015 3 Don't forget ‐ Sending in 7210s send your medical apps to the correct placeFebruary 2016 12 Due process app reminder do not fax or email due process apps ‐ follow procedureOctober 2014 8 Employed Persons with Disabilities program payment methodsOctober 2014 11 Employment and People with Disabilities keeping employed persons on MedicaidFebruary 2014 8 Fast‐track medical enrollment update on fast‐track activity August 2015 4 Faxing 7210s ‐ Don't do it! immediately stop faxing 7210sMarch 2014 11 Medical federal compliance audit 2013 audit resultsJuly 2014 4 Medical ID for customers suggestions for talking with customersMarch 2014 7 Mental health and liabilities explanation of obligationsJuly 2014 19 MMA team contact for and info about the MMA teamJune 2015 17 MMIS ‐ No retro closures reminder for MMIS correction proceduresJanuary 2014 12 NEMT changes to non emergent medical transportationsNovember 2015 3 Open enrollment for medical private health insurance enrollment onlineJanuary 2016 4 Open medical enrollment phone calls SNAP customers without Medicaid will be called


February 2015 9 OSIM/MAGI matrix reference for determining correct medical eligibilitySeptember 2015 16 The SDS 916 Service Options form when and how to use the formMay 2014 4 TPL emergency defining an emergency action for TPLJanuary 2014 12 TPL processing and HIG update from HIG on their current activitiesMarch 2014 10 TTT highlights ‐ Medicaid contact Lauren or Bill for DOMA and ACA questionsJuly 2015 3 TTT highlights ‐ Medicaid reminders clarifications and links to Medicaid proceduresMay 2015 3 TTT highlights ‐ Medical updates 5503 updates, MMIS reminders, and other highlightsJuly 2014 17 TTT highlights ‐ MMIS locating medical cases on MMISNovember 2014 10 TTT highlights ‐ MMIS and Medicare locating Medicare information on MMISMay 2014 8 TTT highlights ‐ MMIS tips setting preferences on MMISMay 2015 6 TTT highlights ‐ Unborn child coding procedure for adding an unborn to APD medical casesMarch 2015 2 Updated ACA procedures changes to Due Process 7210sMarch 2015 14 What the auditor saw ‐ HCW preliminary audit results around HCW eligibility March 2015 13 What the auditor saw ‐ Medicaid preliminary audit results around Medicaid eligibility

OPARMonth Page Title SubjectAugust 2015 2 148 hints for success reminders to have the 148 successfully processedNovember 2014 12 TTT highlights ‐ ORU Overpayment Recovery Unit information form TTT

Privacy and securityMonth Page Title SubjectSeptember 2015 7 Don’t forget ‐ Secure email add a subject to secure email February 2014 12 Don't forget ‐ secure email sending protected information via emailOctober 2014 3 Mandatory privacy and security training complete training by November 30July 2015 12 Mandatory privacy and security training training is due by November 27, 2015February 2014 4 Privacy and security training update on required training


September 2015 3 Privacy and security training reminder complete training by November 30August 2015 8 Privacy and security training reminder staff must complete training be November 27April 2015 2 Protecting sensitive information tips to keep customer information safe

Quality assuranceMonth Page Title SubjectFebruary 2014 2 All screens checked? reminder to use the mainframe resources and narrateNovember 2014 16 APD/AAA PME information ‐ 2013 FFY PME review resultsApril 2014 13 Audit follow‐up tips to prevent error reoccurrenceOctober 2014 8 Audits are coming reminder prep for the upcoming audit seasonMarch 2014 15 Bad addresses issues with old addresses on SNAP casesSeptember 2015 14 Checking VA income limited availability to verify VA incomeApril 2014 2 Clarification ‐ Screen narration clarification of March TTT QC highlightsJuly 2014 7 Clarification on using a 415F for an 852 guidance for SNAP interim change reportsMarch 2015 11 Correct mailing address guidance for coding mailing addresses on FSMISAugust 2015 2 Did you notice if you sent a notice? tips for getting notices to customer from PME reviewersDecember 2014 8 Don’t forget ‐ Mail pending notices verbal pending is not allowedMarch 2015 15 Don’t forget ‐ past due medical amounts past due amounts do not count as deductionsMarch 2015 7 Don’t forget ‐ requirement to use laptops the paper tool is not an acceptable substituteFebruary 2015 10 Don’t forget ‐ signatures on forms check for signatures on all forms before actingNovember 2015 10 Don’t forget ‐ SNAP notices send a denial notice on the 30th dayJune 2014 3 Don’t forget ‐ Tribal benefits verifying and narrating tribal benefitsMay 2015 11 Don’t forget ‐ Tribal benefits remember to address and narrate tribal benefitsAugust 2015 3 Don’t forget ‐ Update addresses addresses that are not update can delay benefitsMarch 2015 8 Don’t forget ‐ utility allowance errors over 40% of SNAP errors are utility allowancesJanuary 2015 4 Don’t forget ‐ verification reminder to avoid over pending and use the right formsFebruary 2014 6 Don't forget ‐ get a signature unsigned forms are invalid, so get a signature


November 2014 3 Don't forget ‐ Income narration clear narration for income calculationsFebruary 2015 8 Don't forget ‐ medical apps in the file keep current medical apps in the file regardless of ageNovember 2014 9 Don't forget ‐ Narrative language be mindful of language used in narrativesJuly 2014 8 Don't forget ‐ NED resources for correctly adding the NED code to SNAPOctober 2015 3 Don't forget ‐ Printing from the system reminder to not print narratives and mainframe screensNovember 2014 4 Don't forget ‐ Show your work show the calculations used for incomeOctober 2015 6 Don't forget ‐ Verification guidance for requesting pending itemsMarch 2016 14 Don't forget ‐ verification use only approved forms when requesting verification February 2016 10 Don't forget ‐ WAGE do not use the WAGE screen as income verificationMay 2014 12 Duplicate primes check the system to prevent duplicate primesSeptember 2014 9 Exclusion vs. deduction comparing income to the income standards for SNAPMay 2014 3 File retention rumors keep client files no less than 7 yearsApril 2014 12 Fraud prevention tips preventing Medicaid fraudMay 2014 10 Honor roll hiatus message from Quality assuranceJuly 2014 9 June 20104 SNAP ‐ great job verifying and narrating tribal benefitsJuly 2015 6 Legal names use and recording of legal namesApril 2015 9 Pending and the program Management EvaluationsNovember 2014 1 PME review results ‐ 2013 year end final results of the 2013 PME reviewsJanuary 2016 2 Reading pay stubs for SNAP contact the employer for unusual codesJanuary 2014 10 SNAP Civil Rights training ‐ FYI update on the 2014 computer based trainingFebruary 2015 2 SNAP medical deductions verification verifying deductions off‐siteFebruary 2016 2 SNAP preventative tips tips to avoid common SNAP errorsNovember 2014 2 SNAP QC CAPER (negative) errors common errors for negative SNAP reviewsJuly 2014 6 The Accuracy Summits are back! dates and locations for the 2014 summitsSeptember 2015 15 The Work Number reminder to use the Work Number for eligibilityFebruary 2015 9 Tracking transferred cases appeal to add the type of transfer to the narrativeNovember 2014 13 TTT highlights ‐ Miscellaneous topics short topics from TTT


March 2014 11 TTT highlights ‐ Quality Control updates from statewide QCNovember 2014 15 TTT highlights ‐ SNAP income error trends unearned and earned income errors found in QC reviewsFebruary 2014 10 What the auditor saw preliminary results of the latest auditMarch 2016 8 What the auditor saw 2016 Medicaid payment audit March 2015 8 What the auditor saw ‐ EBT cards preliminary audit results around EBT cardsMarch 2015 14 What the auditor saw ‐ HCW preliminary audit results around HCW eligibility March 2015 13 What the auditor saw ‐ Medicaid preliminary audit results around Medicaid eligibility October 2015 3 Why does coding matter? SNAP coding and its effect on benefits

ResourcesMonth Page Title SubjectDecember 2014 11 2015 state building closuresMarch 2014 5 5515 "branch" getting a case from 5515September 2014 10 5515 case transfer reminder information needed to make a transferAugust 2014 2 ACCESS coding clearing coding error on Oregon ACCESSJanuary 2015 6 Active benefits on MMIS locating the active benefits on the MMIS screensJune 2014 4 Adding out of state zip codes use a real zip code ‐ no fakes! ‐ contact the Service DeskJanuary 2016 6 APD MAGI contacts ACA procedures now include a contact cheat sheetSeptember 2015 15 Archiving boxes ‐ order specific ones please!September 2015 14 Checking VA income limited availability to verify VA incomeMarch 2015 15 Checking VA income last resort option to verify income for veteransJanuary 2016 5 Current DOL change ‐ information links transmittal and manual updates for current changesJune 2014 10 Domestic violence and men facts and resources to keep men safeSeptember 2015 4 Domestic violence help resources information on getting help for domestic violenceDecember 2014 11 Don’t forget ‐ 5515 designation don’t transfer cases to 5515April 2014 6 Don’t forget ‐ 5515 transfers getting a case from 5515August 2015 13 Don’t forget ‐ Abuse reporting options how to report adult or child abuse


February 2016 4 Don't forget ‐ 5515 reminders for getting a case from 5515May 2014 13 Don't forget ‐ Medicaid fraud referral new contact information for Medicaid fraud referralsNovember 2015 2 Don't forget ‐ OHP contact number please direct customers to the correct phone numbersApril 2014 3 Elder abuse reporting line new telephone number for reporting abuseSeptember 2015 12 Email box clarification email boxes for questionsMarch 2015 14 Eugene Scam Jam event to help prevent scams and fraudFebruary 2016 10 Fraud referrals basic information for referring fraudJune 2014 15 HCW/PSW insurance benefits contact information for HCWs and PSWsAugust 2015 6 Inappropriate narration reminder some information must not be narratedFebruary 2016 2 I‐Speak language resource non English proficient customersJuly 2015 6 Legal names use and recording of legal namesDecember 2014 3 Lifeline prior authorization new process for approving LifelineMay 2014 2 Local sub‐admin for mainframe and OA Shelly Lofgren named new Chief Data StewardJanuary 2016 6 LTCC webpage providers, contacts, rules, webinars, and alertsMarch 2015 1 Mandatory reporter changes staff are required to report abuse at all timesJanuary 2015 1 Mandatory reporter rule change extension of mandatory report requirements to 24/7March 2016 14 Military time to real time reference chart for military timeJuly 2014 19 MMA team contact for and info about the MMA teamSeptember 2014 7 New tool ‐ DMV codes new reference tool on the Field Services webpageJanuary 2015 9 OAAPI assistance how to get APD questions answeredFebruary 2015 3 Office 2013 tools online training and references for Office 2013April 2014 6 On Target index index of the On Target newsletter November 2015 3 Open enrollment for medical private health insurance enrollment onlineAugust 2014 7 Oregon ACCESS CI search reminder successful searching in OAJanuary 2015 3 Oregon ACCESS help appropriate mailboxes for ACCESS questionsSeptember 2015 12 Outlook tip ‐ Adding email addresses adding an email address from a received email May 2015 14 Pasting images and documents into Oregon ACCESS narration


September 2015 16 POLST video online Physician Orders for Life‐Sustaining Treatment videoJune 2014 8 Self‐care a few resources to take care of yourselfMarch 2016 7 Six signs it's a scam resource from the Oregon Secretary of StateJanuary 2015 11 SNAP medical deductions verification how to verify medical deductions for the SNAP programFebruary 2015 2 SNAP medical deductions verification verifying deductions off‐siteDecember 2014 11 TBI resource new online resourceSeptember 2015 6 TTT highlights ‐ Center for Hope & Safety data and information on domestic informationJanuary 2015 14 TTT highlights ‐ CES tips helpful tips from Client Enrollment ServicesMay 2014 8 TTT highlights ‐ MMIS tips setting up preferences in MMISSeptember 2015 11 TTT highlights ‐ OAAPI protected populations and how OAAPI can helpJuly 2014 8 TTT highlights ‐ Refugee program information and resources for helping refugeesSeptember 2015 10 TTT highlights ‐ TA‐DVS potential resource for endangered adults raising kidsJuly 2015 3 TTT participation invitation for everyone to attendSeptember 2015 3 Who's your manager baby? update your manager on the DHS Learning Center

SNAPMonth Page Title SubjectFebruary 2014 3 2014 SNAP Civil Rights information on the updated trainingOctober 2015 8 2015 LIHEAP coding and purpose of the LHP on SNAP casesFebruary 2016 11 ABAWD ‐ New to Oregon how to treat ABVAWD persons who move to OregonMarch 2016 3 ABAWD policies affect the entire state ABAWD requirements for all staffJanuary 2016 8 ABAWD policies affect the entire state ABAWD requirements for all staffNovember 2015 13 Able‐bodied adults without attendants ‐ ABAWDSeptember 2014 4 August 2014 SNAP ‐ great job! reviewed offices with 90% or higher accuracyOctober 2015 4 Authorized representatives for SNAP guidance for adding an authorized rep for SNAPMarch 2014 15 Bad addresses issues with old addresses on SNAP casesJune 2014 2 Bad addresses ‐ Round two mailing address field problems


March 2015 11 Correct mailing address guidance for coding mailing addresses on FSMISDecember 2015 7 Dear old NED reminder about coding NED on SNAP cases, reduxJuly 2015 13 Don’t forget ‐ 60‐day SNAP apps do not make customers reapply within 60 daysSeptember 2014 11 Don’t forget additional required forms forms required to be given to SNAP customersSeptember 2014 4 Don’t forget ‐ ICP for SNAP how to treat ICP for SNAP casesJune 2015 13 Don’t forget ‐ NED reminder reminder to get the NED coding correct on SNAPJuly 2015 4 Don’t forget ‐ Non Cat El SNAP cases use system to determine eligibility when over incomeMarch 2015 15 Don’t forget ‐ past due medical amounts past due amounts do not count as deductionsNovember 2015 10 Don’t forget ‐ SNAP notices send a denial notice on the 30th dayMarch 2015 8 Don’t forget ‐ utility allowance errors over 40% of SNAP errors are utility allowancesJanuary 2015 4 Don’t forget ‐ verification reminder to avoid over pending and use the right formsMarch 2016 12 Don't forget ‐ ABAWD Q&A on the web questions and answers posted on the SNAP webpageApril 2015 4 Don't forget ‐ Expedited coding use correct coding for expedited SNAP casesNovember 2014 3 Don't forget ‐ Income narration clear narration for income calculationsJuly 2014 8 Don't forget ‐ NED resources for correctly adding the NED code to SNAPMarch 2016 9 Don't forget ‐ NED NED resources available on the webApril 2014 9 Don't forget ‐ Non Cat El for SNAP don't deny the non categorically eligible applicantsNovember 2014 4 Don't forget ‐ Show your work show the calculations used for incomeAugust 2014 10 Don't forget ‐ SNAP PIN how to update a PIN on an EBT cardOctober 2015 6 Don't forget ‐ Verification guidance for requesting pending itemsApril 2015 8 Don't forget ‐ Verification pend notice use only the DHS 223 to ask for pending itemsSeptember 2014 9 Exclusion vs. deduction comparing income to the income standards for SNAPDecember 2014 9 Expedited SNAP requirements for expedited SNAP benefitsApril 2015 2 Expedited SNAP reminder get an appointment scheduled on timeDecember 2014 10 Expedited SNAP vs. SNAP basics difference between the classesMarch 2016 10 Is the sponsored noncitizen eligible? tips for looking at sponsored non‐citizensJune 2014 4 Loans and verification for SNAP clarification on loans for the SNAP benefit


August 2014 4 Mailing a SNAP app ‐ clarification when a SNAP application may be mailed May 2015 14 Medical deduction for SNAP eligibility what to do when a customer reports medical deductionsNovember 2015 6 Medical deductions for an attendant allowed costs for a medical attendantDecember 2014 17 Narrating required income and benefits verification July 2015 11 NED resources where to locate information on NED codingMay 2015 2 New brochures for SNAP customers brochures for medical and other deductions April 2014 6 New exception for OTC replacement EBT card replacement optionAugust 2014 4 Online SNAP training: when to pend computer based training on pending for SNAPJanuary 2016 4 Open medical enrollment phone calls SNAP customers without Medicaid will be calledSeptember 2014 2 Out of state ID for SNAP verifying SNAP closure in other statesApril 2015 9 Pending and the program Management EvaluationsJune 2015 9 QC SNAP errors and utility costs tips for preventing shelter cost errorsJanuary 2016 2 Reading pay stubs for SNAP contact the employer for unusual codesMarch 2014 10 Removing EBT benefits issues in error steps and requirementsNovember 2015 3 Self‐employment for SNAP new rules for counting self‐employmentJune 2015 17 SFDNP Summer Farm Direct Nutrition Program detailsOctober 2015 13 SNAP Accuracy Committee accuracy rate and response from the Accuracy CommitteeJanuary 2016 10 SNAP and Turbo Tax checking for applications from Turbo TaxMarch 2014 14 SNAP basics training required training for SNAP workersJanuary 2015 9 SNAP Civil Rights Civil Rights training is not currently availableJune 2015 3 SNAP Civil Rights training training now available on the DHS Learning CenterNovember 2014 11 SNAP clarification form Accuracy Summit income narration and NED information December 2014 6 SNAP medical deductions Q&A Q&A from the accuracy summitsFebruary 2015 2 SNAP medical deductions verification verifying deductions off‐siteMay 2015 1 SNAP online application scammer alert warning about scammers targeting SNAP applicantsFebruary 2016 2 SNAP preventative tips tips to avoid common SNAP errorsNovember 2014 2 SNAP QC CAPER (negative) errors common errors for negative SNAP reviews


April 2014 7 SNAP shelter costs accuracy opportunities from recent reviewsJune 2015 15 SNAP summer meal program identification June 2014 7 Social medial and SNAP eligibility eligibility cannot be influenced by social media infoJuly 2014 4 SRS and you reminder: changes to SRS effective 4/1/2010June 2014 8 Tip income reminder to ask about tip income during interviewNovember 2014 5 TTT highlights ‐ SNAP updates from the SNAP programNovember 2014 15 TTT highlights ‐ SNAP income error trends unearned and earned income errors found in QC reviewsFebruary 2015 1 Turbo Tax applications explanation of the received apps from Turbo TaxMay 2014 12 Unnecessary pending stop using local forms and use the DHS formSeptember 2014 4 Verification of veterans benefits allowable verification for VA issued benefits March 2015 8 What the auditor saw ‐ EBT cards preliminary audit results around EBT cardsOctober 2015 3 Why does coding matter? SNAP coding and its effect on benefits

The WorkNumber.comMonth Page Title SubjectMarch 2015 3 Don’t forget ‐ past due medical amounts past due amounts do not count as deductionsMarch 2014 5 Don't forget ‐ TheWorkNumber.com sign up for this site and use it regularlySeptember 2015 15 The Work Number reminder to use the Work Number for eligibility

TrainingMonth Page Title SubjectFebruary 2014 3 2014 SNAP Civil Rights information on the updated trainingJanuary 2016 4 ACCESS training materials ACCESS inquiry materials available onlineJanuary 2015 3 Case management essentials what is included and who should take the courseAugust 2014 4 Don’t forget ‐ Diversity conference 2014 diversity conference in in SeptemberMarch 2014 14 Don’t forget ‐ NVRA training is required by the federal government every yearAugust 2014 11 Don't forget ‐ SNAP civil rights training requirement


November 2015 8 EDMS expansion: Scanning support tools training now availableJanuary 2016 9 February 2016 training c calendar training available on the DHS Learning CenterOctober 2014 3 Mandatory privacy and security training complete training by November 30July 2015 12 Mandatory privacy and security training training is due by November 27, 2015August 2015 12 More training changes coming! look for EPD and DD & Mental Health to go digitalFebruary 2015 3 Office 2013 tools online training and references for Office 2013July 2015 2 Office of Equity & Multicultural Services upcoming 2015 diversity conferenceAugust 2015 9 Online training opportunity LTC Policy created and posted online trainingJanuary 2016 5 Online: SNAP Civil Rights ‐ 2016 he 2016 SNAP civil rights training I now availableFebruary 2014 4 Privacy and security training update on required trainingAugust 2015 8 Privacy and security training reminder staff must complete training be November 27September 2015 3 Privacy and security training reminder complete training by November 30August 2015 4 RACF sub‐admin training APD/AAA specific training available in OctoberFebruary 2016 3 Required mandatory reporter training required online training for all state staffMarch 2014 14 SNAP basics training required training for SNAP workersJanuary 2015 9 SNAP Civil Rights Civil Rights training is not currently availableJune 2015 3 SNAP Civil Rights training training now available on the DHS Learning CenterAugust 2015 3 SNAP Civil Rights training training now available on the DHS Learning CenterSeptember 2015 7 SNAP civil rights training training now available on the DHS Learning CenterNovember 2015 5 SNAP Civil rights training training now available on the DHS Learning Center

Transformation and ModernizationMonth Page Title SubjectJanuary 2015 11 APD CI sheets locating CI sheet information on the intranetFebruary 2014 9 CI sheets with links include website or web address with CI sheetsJuly 2014 15 D6 archiving pilot an RPI leads to improved archiving in Douglas CountySeptember 2014 3 Don’t forget ‐ CAPI and NVRA the CAPI does not include the required NVRA question


February 2014 9 Online application totals update on the number of online applications

Voter registrationMonth Page Title SubjectDecember 2014 9 2015 voter registration deadlinesSeptember 2014 3 Don’t forget ‐ CAPI and NVRA the CAPI does not include the required NVRA questionMarch 2014 14 Don’t forget ‐ NVRA training is required by the federal government every yearDecember 2014 4 Don't forget ‐ Date stamp declinations use a plain date stampFebruary 2014 11 Don't forget ‐ NVRA declinations MSC 503D is approved to print and copyAugust 2015 6 Don't forget ‐ SEL 504 reporting repot completed cards via the web onlyMarch 2014 8 Don't forget ‐ voter registration cards get cards to Election in five calendar daysDecember 2015 5 Excellent NVRA news! NVRA efforts increased reporting by 40%November 2015 11 More NVRA Q&A 500, 853, authorized rep, reportingJuly 2014 11 More NVRA Q&A 503 copies, email linkApril 2015 7 More NVRA Q&A 504, agency #, apps, 504C, formsJanuary 2015 8 More NVRA Q&A 504, declinations, date stamps, and trackingJune 2015 8 More NVRA Q&A 504, envelopes, applications, non‐citizens, orderingJune 2014 12 More NVRA Q&A addresses, unresponsive, forms, HCW, retention, HHsJuly 2015 7 More NVRA Q&A apps, using envelopes, forms, electronic declinations March 2014 12 More NVRA Q&A CAPI, translation, mailing, date stamps, public recordSeptember 2015 8 More NVRA Q&A declination, resources, auth rep, dementia, reporting September 2014 6 More NVRA Q&A facilities, SSI redet, non responsive, auth rep, frequencyAugust 2014 9 More NVRA Q&A forgetting, transfers, weekly report, phone interviewDecember 2014 15 More NVRA Q&A forms, reception, prime, declination, date stampsOctober 2015 10 More NVRA Q&A forms, WG, auth rep, ordering envelopesApril 2014 8 More NVRA Q&A HCW, agency number, deadlines, signs, late cardsOctober 2014 11 More NVRA Q&A HH members, lick/stick, non Medicaid, mailed in blank


March 2015 12 More NVRA Q&A new Motor Voter, signatures, 504, FBOS, narrationFebruary 2015 11 More NVRA Q&A non citizens, using apps, deadlines, counting declinationsNovember 2014 7 More NVRA Q&A partners, email, reporting, ordering, problems, 500/503August 2015 11 More NVRA Q&A reporting, OPI, declinations, influencing, back‐upsJanuary 2016 14 More NVRA Q&A reporting, potential fraud, coordinator changes, trainingMarch 2016 12 More NVRA Q&A SDS 400, unsigned declinations, translated formsFebruary 2016 8 More NVRA Q&A telephone redeterminations, 503D changesJuly 2014 14 MSC 504 cards the voter registration reporting form is updatedDecember 2014 10 NVRA declination card change use electronic version of the declination April 2015 7 NVRA non‐citizen change do not offer voter registration to noncitizensFebruary 2014 7 NVRA Q&A continued more Q&A from the fieldDecember 2015 8 NVRA quarterly meeting updates agency guide and procedure changesMay 2015 12 SoS NVRA reminders message from the Secretary of State ElectionsJanuary 2015 4 Voter registration deadline upcoming deadline is Tuesday February 17thOctober 2015 12 Voter registration envelopes reminder to use legally required envelopes for cards

MiscellaneousMonth Page Title SubjectMay 2014 12 Communicate with the field through TTTMarch 2016 2 Correction! Correction to the contact number for replacement W2sApril 2014 13 More pets, pleaseOctober 2013 5 Pets! send in holiday and winter shotsJanuary 2016 11 Safety tip ‐ Lights on! reminder from DAS to turn on tail lightsJanuary 2016 7 Total AAA/APD CAPI applications 2014 and 2015June 2015 10 Total CAPI applications receivedNovember 2014 8 Your pets wanted (again)!

Documents

APD Field Services newsletter contents: 2014 2016 page/2016_newsletter… · March 2016 13 LTSS innovator agents at work: Transition collaboration success story April 2014 4 LTSS