APCO, International

Meeting the Challenges

Public Safety Communications is clearly a full partner in the effort to resolve every emergency…we are truly, the First, First

Responders!

APCO Faces the Challenges…

Despite the overwhelming public trust and support for 9-1-1 Services across the

Nation, we face challenges everyday to our system integrity, operational stability and funding sources while being assigned new

tasks, often without consideration of the impact on daily operations.

Challenge : Citizen Access to Timely, Accurate Information

• “Be Ready”

• Lack of accurate and timely information

Timely, Accurate Information

• Public Safety Communications Center as an information source

• Some have used 9-1-1 for such inquiries

Timely, Accurate Information

• Demands by the public for such information

• Early minutes of the chaos

Timely, Accurate Information

• “Stock” emergency messages

• “reverse 9-1-1”

Survivability and Sustainability

• Public Safety Communications must first survive the incident

• Redundant and diverse routing

• TSP

Staffing Amidst Disaster

• Adequate staffing levels

• Voluntarily arrive for duty

• “Lock down”

Staff Readiness and Family Issues

• APCO Homeland Security Symposium Series

• Safety and continued security

Emergency Planning and Operations

• Mutual aid

• Customer expectations

• Radio infrastructure

Data Transfer Capacity

• Central Station Alarm Companies

• Telematic Service Call Centers

• CAD Service Providers

Challenges to New Technologies

• The citizen’s access:

1. Expanded duty

2. Revenue base

3. Technical standards

APCO leads Public Safety

The leadership role of APCO

Public Safety Communications role

APCO Leads …APCO will always work with interested parties to enhance the level of service provided by any of

the Public Safety Answering Points (PSAPs) and/or Public Safety Communication Centers

across the United States and beyond…

For more information, contact:

9-1-1 Services and Communication Center Operations Office of APCO, International

Daytona Beach, FL.