STEEPLE VIEWReeds Way • Stowupland

“Together we make a difference”

Steeple View is a very sheltered housing scheme, which enablesolder people to stay in a home of their own, whilst receiving careand support as required. This provides older people with analternative to residential care and allows couples to continue livingtogether. Steeple View offers an environment that helps people tomake choices, retain their independence, privacy, and ultimately,have control over their own lives.

STEEPLE VIEW

STEEPLE VIEW DOMICILIARY CAREAGENCY is regulated by the CareQuality Commission to deliver personalcare within the scheme and via anoutreach service to local residents.

“Our House is your Home…”

u We will undertake regularreviews of your care planand services involvingyou and yourrepresentatives, toensure we meet yourneeds.

u To ensure we meet ourobjectives we will monitorour service by asking youto complete our annualquality assurance surveyand publishing theresults for all to see.

u We will provide adomiciliary care servicethat provides highquality care andsupport at all times toenable you to remainliving as independentlyas possible within yourown home.

u We ensure we arecompliant with the Health& Social Act 2008(Regulated Activities)Regulations 2010 and theCare Quality Commission(Registration) Regulations2009. We achieve this by ensuring we meet the 28 outcomes of the essentialstandards of quality andsafety.

AIMS &OBJECTIVES

Steeple View consists of 36 apartments, over two floors.Eight of these have two bedrooms. Each apartment has its ownfront door, a bedroom, lounge, kitchen and shower or bathroom,including a WC. Within each apartment there is an EmergencyIntercom alarm system, with pull cords to operate this. Pendant alarms to wear are also available upon request.

u A large tenants’ loungeand kitchen

u 4 smaller lounges for moreinformal use by tenants

u A sun deck

u 2 assisted bathrooms withJacuzzi-style baths

u A laundry room containingwashing machines andtumble dryers

u A 24-hour door entry systemwith CCTV to give additionalhome security

u A lift to give easy access tofirst floor accommodation

u Treatment/Hobbies room

u Communal gardens includingpatio area and pond

u A scooter store facility

FACILITIES

ACCOMMODATION

Steeple View offers tenants theopportunity for visiting friends orfamily to hire the guest room. Theguest room is also available forrespite care.

Please contact the Service Manager on 01449 678514 to discuss further.

The scheme holds regular tenantmeetings and tenants also havethe opportunity to influence theservices provided by theAssociation by joining the ScrutinyPanel or one of the ResidentInvolvement Initiatives. We alwaysencourage tenants to getinvolved, as much or as little asthey like. Tenants’ opinions andexperiences of our services aregreatly valued and more details regarding ResidentInvolvement can be found on our website:

www.orwell-housing.co.uk

GUEST ROOM

RESIDENTINVOLVEMENTAND QUALITYASSURANCE

“Our House is your Home…”

We can help you with the following, laundry,cleaning, shopping, assistance with bathing,attending outings, various in-house activitiessuch as bingo, sing-a-longs and

arts and crafts. This is not an exhaustive list,therefore, please contact us for furtherinformation.

Additional Services

CARE SERVICES

You can purchase a care service from our Domiciliary CareAgency, regulated by the Care Quality Commission.

We will ask you to sign a Care Services Agreement which clearlydefines our terms and conditions. We will also provide you with anindividual care plan which will be tailored to your requirements.Your care plan will define which tasks you need help with and willbe reviewed with you on a regular basis.

We provide this service to older people who have a variety ofsupport needs including mental health, physical, sensory andlearning difficulties. Staff are trained to QCF (Qualifications CreditFramework)/NVQ (National Vocational Qualifications) in Health andSocial Care Standards, including Manual Handling and otherspecialised training dependent on the needs of the individual suchas Dementia, Parkinson’s, Diabetes, and Strokes. All our supportstaff have been vetted with an enhanced Disclosure and BarringServices check.

We are able to offer outreach care and support services to the localcommunity and short term respite or transitional services within thescheme, with personal care delivered by our staff. Our aim is toassist individuals in maintaining their daily living skills in order forthem to be as independent as possible.

If you would like to receivecare in your home, have alow to moderate income,assets below £23,250(2012/13 rate) and youmeet the eligibility criteriaunder the Fair Access toCare Services, you may beable to get help towardsthe cost of your care.

Please contact CustomerFirst to arrange anassessment by Adult Community Services (ACS).Following this assessment,you will be told if you areeligible to receive aPersonal Budget, which youwill be able to use topurchase care services. Ifyou are not eligible, youcan still move into SteepleView by being a PrivatePurchaser and pay for yourcare yourself.

HOW MUCH WILL IT COST AND HOW DO I APPLY?

To receive a PersonalBudget you must meet theFair Access to CareServices (FACS) eligibilitycriteria, against which ACSwill assess you.

Personal Budgets can bepaid as a Direct Paymentinto your bank account, oryou can ask Suffolk CountyCouncil to arrange yourcare using your PersonalBudget. The aim ofPersonal Budgets is to givethe individual greatercontrol and flexibility overthe way their social careneeds are met.

PERSONAL BUDGETS

Customer First 0808 800 4005

Steeple View Scheme 01449 678514

Design/print: Postprint, Snetterton, Norfolk

POLISH

MANDARIN

KURDISH

BANGLADESH

PORTUGUESE

If you need to translate any information contact Orwell Housing Association or if you need the help of a translator or interpreter, send your details to:

Customer Service Team, Orwell Housing Association,Crane Hill Lodge, 325 London Road, Ipswich IP2 0BE

“Together we make a difference”