cofc.com.au/housing

Churches of Christ Housing Services Resident Newsletter Autumn 2017

“The move has been the best thing for my family” Judy on her move to Wattle Apartments

In this edition 2 Housing Coordinator update 3 Settling into Wattle Apartments

5 Residents ready to shine 8 Energy saving tips

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Housing Coordinator update

Hello to everyone and welcome to the Autumn edition of HouseTalk.

Arlene Lewis -

Housing Coordinator

The year is flying by again, and Easter has come and gone. There has been so much happening since the beginning of the year in Housing Services; we have lots to share with you in this edition.

We have welcomed some new staff to the team and some old existing staff have taken on new positions. Ipswich has welcomed Rebecca as an Administration Assistant to cover while Bryony enjoys some maternity leave. Bryony has taken some time off to spend with her new baby girl born on 11 March 2017. We are all very happy for her and her family and wish them well. Hayley and Bronwyn have joined our team in Kenmore with Fiona taking on the new role of Coordinator with this team. Kenneth has joined the team to provide some support to the end of June as Development Manager. We also have Merissa on-board as our new chaplain at Wattle Apartments, Acacia Ridge where the new residents moved in earlier this year. Very exciting time of growth for our team and I look forward to working with all our new team members and introducing them to you all.

As you are all probably aware by now, we have had a recent change to our name and you will see some new signs going up on our offices along with some changes in our stationery and other material. This will have little to no effect on you, but if you have any concerns the same friendly staff are all still available to assist you.

There is a lot of other things to catch up on in this issue, the Tenant Advisory Group celebrates its third birthday and we have some pictures from the Christmas get together at Pavetta Apartments. The footy season is in full swing now and Bribie Island residents are following the season closely with their footy tipping. Congratulations also goes to our deserving Resident of the Season winners.

I hope you all enjoy this edition of HouseTalk and please remember if you have any events or stories you would like us to share with others let us know. We value your feedback and input into your newsletters.

Hope

Victor Frankel, the world renowned psychologist who survived the infamous Auschwitz concentration camp in World War II says in his book Man’s Search for Meaning that human beings can stand all sorts of suffering and hardship, providing there is something they have to look forward to in the future. For some in Auschwitz it was to see their wives and children again, for others it was the desire to finish the work they were doing before being imprisoned. Frankel says that while the men in his camp held on to the hope that someday they would realise their dreams, they would hold on to life itself. As soon as they lost hope they lost their fight for life.

The author of Lamentations knew of the role hope plays in our lives some 2,400 years ago when he wrote “I’ll never forget the trouble, the utter lost-ness, the taste of ashes, the

poison I’ve swallowed. I remember it all—oh, how well I remember— the feeling of hitting the bottom. But there’s one other thing I remember, and remembering, I keep a grip on hope” (Lam 13:19 – 21). They are saying that despite the hardship he suffered, they can endure because they can remember what is important to him.

So often we need to remind ourselves of what we once dreamt of and get that dream out of the cupboard every now and then, dust it off and put it back on the mantel piece of our life again. By keeping our dreams alive I believe we have a better chance of enduring the hard times into the future.

God bless!

What do you dream about and hope for? Do you ever find yourself thinking about things you have longed for but have not yet achieved or obtained?

Murray Thomson - Community Chaplain Team Leader

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Settling into Wattle Apartments Residents have started moving into Churches of Christ Housing Services’ latest development, Wattle Apartments at Acacia Ridge. The development is a part of the Churches of Christ Campus Acacia Ridge, which is also home to Brig-O-Doon Retirement Village and Aged Care Service.

Judy Dallinger and James Reid have recently moved in and shared with us how they are finding their new home and new community.

Judy Dallinger and granddaughter Skye enjoy morning tea in her open plan living area.

Judy’s Story

Peaceful and carefree is how Judy Dallinger explained the transition from a house too large for her needs, to an apartment. With a view looking across Acacia Ridge, Judy often finds herself with a smile on her face watching the world go by. A part-time teacher’s aide, Judy said the move has been the best thing for her family. With gardens and common areas all maintained, she has more time to herself. “I am not as rushed and can spend time having tea-parties and building rockets with my grandchildren.” Although in a one-bedroom unit, Judy feels she has more space because of the size and design of the rooms. “My grandchildren will curl up on the carpet and play in my bedroom and it is heart-warming.” “They feel comfortable here which means a lot as they are such an important part of my life.”

James’ Story

“As happy as Larry” is how James Reid has described his status being one of the newest residents of Wattle Apartments. “I’ve not had to change a thing except my address.” An Acacia Ridge local for 48 years, James has watched his children through school, then adulthood and now with their own lives and families. He has also watched the local area expand. Describing his move as the smoothest of transitions, James says there’s been little disruption in his life. “The same bank, the same doctor, the same church. I am even still able to catch up with my regular coffee friends. There’s also a healthy heart walking group I belong to locally and I like to catch up a few times a week for exercise with those folks. This area has so much to offer for so many age groups.”

An Acacia Ridge local, James Reid is close to his regular doctor, bank and church in his new unit.

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Churches of Christ Housing Services Important update – new housing company and bank details

Churches of Christ in Queensland has had a change to the corporate structure and legal entity of our housing service. In recent times we have experienced significant growth in the services we deliver and to support this continuing growth we have established a not-for-profit housing company—Churches of Christ Housing Services Limited dedicated to delivering housing outcomes and solutions for people in need.

The new company is a wholly owned subsidiary of the parent organisation, Churches of Christ in Queensland and we will continue to deliver quality housing services in line with the values of the organisation. Churches of Christ Housing Services remains a not-for-profit organisation.

How will this affect you? What will change?

Our aim is to implement these changes with little to no impact on you. There will be no change in the services we provide or how we manage your tenancy including the staff that work with you. You will notice a new logo and colours on information you receive from us and of course our name change; simply call us Churches of Christ Housing Services. These changes will gradually take effect over the coming months.

Deposit books and Centrepay deductions

If you pay your rent using a deposit book, contact our office and we will send you an updated version. If you pay your rent via Centrepay deduction, this will not affect you and we will make these changes automatically through Centrelink.

What about my lease and my bond, do they change?

There will be no change to your existing lease. Simply keep the letter we sent with your lease for your records. We will inform the Residential Tenancies Authority of the change which will ensure your bond details are correct.

Should you have any questions, please email housingservices@cofcqld.com.au. contact your housing officer.

Bank account changes

An important and immediate change to note is our new bank account. If you pay rent directly to our bank account, either at a branch or via internet banking, you need to update your records and commence making payments to the new account.

Bank: Westpac

Account name: Churches of Christ Housing Services

BSB: 034 055

Account number: 341 377

Your reference number: (Your tenant number)

You need to ensure the above account is being used to avoid any misallocation of payments.

Footy-tipping at Bribie Island Housing administration officer, Julie snapped this photo of resident Elizabeth.

Elizabeth is taking part in the NRL footy-tipping competition and picked the winner in the first week.

The footy-tipping competition is run by resident Bill and chaplain Luke with over 20 residents participating.

This is the second year of the competition which now also includes AFL tipping.

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TAG’s 3rd Birthday The Tenant Advisory Group (TAG) provides Churches of Christ Housing Services’ residents with greater access to information, advice and opportunities to be actively involved in changes relating to their housing, as well as encouraging connection with the local community.

At the most recent central meeting in March, members celebrated TAG’s 3rd birthday. They received an informative presentation from a representative of Brisbane City Council on services for seniors. They also participated in a Queensland Community Alliance Table Talk and discussed what the most important community issues are for them.

TAG is continually growing, with about 40 members now representing their fellow residents on service delivery issues and proposed changes. For members, a working lunch is provided at each meeting, and transport arrangements made where required.

Meetings are held every three months, alternating between central meetings and regional group meetings in Ipswich, Brisbane, Gold Coast and Sunshine Coast. The next regional meetings are on in June. If you would like to come, but have never been to an event like this before, give us a call and we can tell you all about it and get you registered. To register please phone 07 3327 1674.

Residents ready to shine

Photo: From left – Residents Lydia Buhse, Sherrill Paton, Belinda Schmid, Colleen Sank

and Debi Hogarth

TAG members Annie, Leslie, Carlos, Robyn, Doug and Valmai,

who were present at the first TAG meeting in March 2014,

celebrating TAG’s 3rd birthday.

(Photo by Ipswich TAG member Deb).

The Shine Women program aims to assist

each woman to develop understanding of

her own personal worth, strength and

purpose and realise the potential within

her to fulfil her desires. The Shine Women

program was recently delivered over nine

weeks at the Ipswich Housing Services

Office. The program was hosted by

Community Chaplain Lynne Feldon who

works tirelessly to provide development

opportunities to the residents.

Participants enjoyed the program and

shared their stories of the positive impact

the program had on them. They

expressed that they feel more

empowered, positive and confident to set

out and achieve their hopes and dreams

for the future. “As a result of the program,

I feel more confident that I can/will be able

to grow and move forward knowing I am

truly worth something”.

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Tenant Satisfaction Survey Resident of the Season Awards For your chance to win a $20 gift voucher and a ‘resident of the season’ award, ensure your rent account is two weeks in advance and you have no outstanding charges or ongoing tenancy issues. The lucky winners will be selected from these eligible residents. This season, we would like to thank and congratulate the following residents:

Sunshine Coast – Gregg at Caloundra

Gregg’s unit is always kept spotless, his rent is always up-to-date and he recently submitted a suggestion for the building, which was taken on board. He suggested that the rooftop be opened during business hours while staff were on site. He also looks out for his neighbours.

Bribie Island – Maggie and Bill

Maggie and Bill have both worked incredibly hard to clean out the garden area to make it a lovely and inviting place for residents to sit and enjoy. Many hours have been spent with cleaning this up along with their own money spent on purchasing flowers and plants for the garden.

Congratulations to each of you!

We have made a number of changes to our services in response to feedback you provided in the latest (2015) tenant satisfaction survey.

Chaplaincy

You said… you enjoyed and valued the community chaplains and the support and services that they provide

So we… sustained and extended the chaplaincy program, under team leader Murray Thomson, appointing a new chaplain to the Wattle Apartments at the recently completed Acacia Ridge integrated community.

Neighbour issues

You said… the anti-social behaviour of some neighbours had caused serious concerns.

So we… developed ‘Being a Good Neighbour’ and an ‘Anti-social Behaviour - Frequently Asked Questions’ information sheets. We have also established a community cohesion team focussed on sustaining tenancies that includes support workers and a senior housing officer specialising in responding to complaints about anti-social behaviour, overseen by the new role of Community Cohesion Coordinator.

Office access

You said… that you want improved access to housing offices and housing staff.

So we… purchased and fitted out a Mercedes Sprinter Van as a Mobile Office, which is available to visit sites, including one day a week at Bongaree. We also relocated our Gold Coast office into one of our unit complexes at Queens St Southport. We completed the new Kenmore Head Office, which includes a dedicated housing meeting room for tenants. And we employed an additional Housing Officer based at the Kenmore office.

Rubbish

You said… there are concerns about some residents not disposing of or recycling rubbish appropriately

So we… produced a ‘Rubbish Bins - Frequently Asked Questions’ information sheet to help residents reduce household waste and increase recycling.

Seniors’ housing

You said… some older people prefer living amongst people their own age.

So we… have completed our third integrated community development ‘Wattle Apartments’ at Acacia Ridge (in addition to Bribie Island and Mitchelton campuses), designated as over 55s, facilitating residents to be able to ‘age in place’ if they choose.

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Christmas at Pavetta The residents at Pavetta Apartments held their annual Christmas lunch, which saw a good crowd of over 25 people celebrate in the community area on the top deck of their building in central Southport. Everyone participated and contributed to the occasion by setting up, bringing food, decorating and providing music. It was a very enjoyable and joyful occasion, which continued long into the afternoon. One resident commented that she “had not been this happy for a long time and really needed this”. There were people there who hadn’t attended any events for quite a long time, some housing staff and a couple of visitors as well. It was great and memorable event!

Recipe

This recipe from ‘Good Carbs, Bad Carbs’ author, Johanna Burani, allows 60g pasta per person, which is plenty for a light meal or ‘i primi’ – first course. With pasta, take notice of the cooking times the manufacturer suggests, but ignore the suggested serving size. They are almost always too much pasta for a single meal, sometimes suggesting you use 500g pasta for four people! That’s serious carb overload for most.

Preparation time: 8 minutes. Cooking time: 20-25 minutes. Serves: 4.

Ingredients

4 tablespoons extra virgin olive oil 2 large cloves garlic, minced 1 dry pint/450g grape (cherry) tomatoes, washed and cut in half lengthwise 240 g penne or other short pasta 1 teaspoon salt

Method

1. In a medium-sized pan, heat 2 tablespoons of the olive oil over a medium–low heat for just a minute. Add the garlic and tomatoes and give it all a good stir then cover the pan and let it simmer gently for 10 minutes, stirring occasionally. Remove the pan from the heat and, with the back of a wooden spoon or a fork, lightly smash the tomatoes (see photo).

2. In the meantime, bring a large pot of 2–3 quarts (litres) of water to the boil, add the salt and cook the pasta for 10–11 minutes until al dente following the packet instructions. Do not overcook. Drain the pasta and add it to the pan with the tomatoes and garlic. Drizzle the remaining olive oil over the pasta mixture, stir so it is all well combined and serve immediately. Top with fresh basil leaves and freshly grated Romano cheese if you wish.

Per serve

Energy: 1487 kJ/ 354 Cal; 7g protein; 15g fat (includes 2g saturated fat and 0mg cholesterol); 51g carbohydrate; 3g fibre

“[I] have not been this happy in a long time. I really needed

this.” - Anonymous

Pavetta Apartments resident

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Energy saving tips

The Queensland Council of Social Services has a range of energy saving tips to help reduce your quarterly electricity bill.

There are three appliances common to many homes that are responsible for using the most energy: air conditioner, hot water system and the fridge.

Keeping cool on a budget Set the temperature to between 24 ˚C and 26˚C (each

degree below adds 10% to your cooling costs) Only cool rooms you are using and keep windows and

doors closed. Close curtains and shade windows during the day to

prevent the sun’s heat entering your house during the day.

Use ceiling and pedestal fans when possible rather than the air conditioner.

Open windows at night to allow the air to circulate and cool the house.

Reduce hot water use Try to shower for four minutes or less. Install low-flow shower head and attach water efficient

devices Use cold water to rinse dishes and wash clothing Regularly check your hot water system for any leaks Only use the dishwasher and washing machine when

they are full, and place them on the most efficient cycle.

Check fridge running costs Set your fridge to between 3˚C and 5˚C and your

freezer to between -15˚C and -18 ˚C Turn off your second fridge when it is not in use, or

consider if you really need it. Consider replacing your old fridge with a newer, more

energy efficient model. Some old fridges use up to three times as much electricity. You might be able to access the No Interest Loan Scheme to buy a more energy efficient fridge.

Check the condition of the seals on your fridge. Worn out seals can leak the cold air, costing you more to run.

More useful tips

Turn off appliances at the wall when you are not using them. They can continue to use energy when in standby mode.

Clothes dryers are energy hungry, and cost a lot to run. If it is raining and you need to dry your clothes, try hanging them on a clothes horse in front of a fan.

Use solar or sensor lights for outside instead of leaving a light on all night.

Think about the other appliances around your house that use electricity. Your TV, fish tank, game consoles, heaters and so on all use electricity when on standby. If you can, turn them off when not in use.

Use cold water in your washing machine. Almost all stains and dirt can be easily removed in cold water. Select the cold cycle and make sure the hot water tap is turned off.

Check the door seals on your fridge by placing a piece of paper in between the seal and the door before closing it. If the paper slides out easily the door seals may need replacing.

Minimum energy costs

Even if you reduce your electricity usage to zero, you will still get a bill each quarter.

Each household in Queensland pays a daily service charge, which is currently about $1.28 per day ($116 per quarter) including GST. Being more energy efficient will not reduce this cost as it is a fixed charge.

If you reduce your energy use and find you are still struggling to pay your energy bills, contact your energy retailer for advice and assistance.

Useful links

QCOSS Community Door communitydoor.org.au/energy

Energy Made Easy

energymadeeasy.gov.au

Queensland Government dews.qld.gov.au

Energy and Water Ombudsman

ewoq.com.au

No Interest Loan Scheme nils.com.au

Energy Rating

energyrating.gov.au

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New staff

Hayley Oudyn – Housing Officer

Rebecca De Sousa – Housing Administration Officer (Ipswich)

Bronwyn Elwell – Housing Support Worker

Merisa Holland – Campus Chaplain (Acacia Ridge)

Fiona Kerr – Community Cohesion Coordinator (new role)

Your feedback matters Suggestions

We consider all suggestions and, where possible, put them into action. Suggestions can be ideas for improving the services we provide, ideas for new initiatives or ideas for extra services that are not currently offered.

Compliments

We are always delighted to hear from you when you have been happy with a service you have received or if the interaction you have had with staff or contractors has been exceptional. This may include something that has been done particularly well, or a problem resolved quickly.

Complaints

If you are not satisfied with the service you have received or if you feel something was unreasonable or not to an acceptable standard, please let us know. If there is a misunderstanding, a mistake or a need to change the way something is done, we want to know.

Appeals

Churches of Christ in Queensland makes decisions based on set policy guidelines that aim to be fair to everyone. These policies are developed in accordance with legislation and agreed standards of service for community housing providers. You may not always agree with a decision made and you have the right to appeal. If you are not happy with the outcome of a complaint and would like a decision to be reconsidered, you can request an appeal.

Lodging feedback and appeals

It is preferred, if you are able, to provide feedback in writing as this speeds the process and help to reduce any misunderstandings. Residents are encouraged to provide suggestions, complaints or compliments by using the

“Feedback, Complaints and Appeals Brochure” and the “Feedback and Appeals Form” provided in your Tenant Start-up Pack. (Please let us know if you don’t have these and we can re-supply them.)

The form provides a guide to all information required and is available in the Tenant Start-up Pack on the website and at all regional offices. Alternatively, you can send a letter or email. When lodging feedback or an appeal, describe what happened and why you are not satisfied. Detail what action you think should be taken, how the problem is affecting you and how urgent it is.

Please advise if you require an interpreter or someone to help you. We will always try to assist in lodging feedback and appeals. Staff are available at regional housing services offices to help complete the form. Assistance can be sought from an advocate, such as a tenancy advisory worker or support provider, or even a friend.

What if I am still not satisfied?

If a complaint or appeal has not been resolved to your satisfaction, you have the right to escalate your concerns to an external authority. The external authority may investigate the matter themselves or provide mediation. External authorities may include the Department of Housing and Public Works, the Residential Tenancies Authority or the Queensland Civil and Administrative Tribunal.

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Brisbane

Eat Street Markets Friday and Saturday evenings 4 - 10pm, 17 MacArthur Ave, Hamilton City Farmers Market 8am – 6pm Wednesdays (top of the Queen St Mall), George St, Brisbane Rocklea Markets 6am – 12pm Saturday Fresh Market and Sunday Discovery Market Sherwood Road, Rocklea Carseldine Farmers & Artisan Markets 6am – 12pm Saturdays 532 Beams Rd, Carseldine Eagle Farm Markets 7am-12:30pm Sundays Racecourse Road, Ascot Nundah Farmers Markets 6am-12pm Sundays Station Street, Nundah For more Brisbane event information visit visitbrisbane.com.au

Ipswich

Ipswich Twilight Markets 4pm to 8pm Fridays Ipswich City Square Markets in the Mall 8am-12pm Saturdays Ipswich City Mall Handmade Expo and Vintage Market 8am-1pm 4th Saturday of the month Ipswich Turf Club

For more Ipswich event information visit ipswich.qld.gov.au/about_ipswich/community-events

Gold Coast

Broadbeach Markets 8am-2pm First and third Sundays, Kurrawa Park, Old Burleigh Road, Broadbeach Burleigh Markets 8am-2.30pm Last Sunday of the month Justins Park, The Esplanade, Burleigh Head Mudgeeraba Sunset Markets 4pm-8pm Fridays Mudgeeraba Showgrounds, 115 Mudgeeraba Road, Worongary Coolangatta Markets 8am-2.30pm Second Sundays of month Queen Elizabeth Park, Marine Parade, Coolangatta Surfers Paradise Beachfront Markets 4pm-9pm Wed, Fri and Sundays The Esplanade Surfers Paradise For more Gold Coast event information visit goldcoast.qld.gov.au/thegoldcoast/events-118.html

Sunshine Coast

Caloundra Street Fair 8am - 1pm Sundays Bulcock Street, Caloundra Creative Incubator pop-up markets. First Saturday every month, Sunshine Plaza Level One, Maroochydore For more Sunshine Coast event information visit mysunshinecoast.com.au/events

“I couldn’t bear the thought of babies without warm

clothes. We try to do our bit to help.” — Sue

Knitting for a good cause Sue and Dorothy are active members of the Redbank Plains community and support local charity, Knit a Square, which provides clothing for premature orphans with AIDS in Southern Africa.

Determined, Sue and Dorothy have knitted their way through 60 tiny, colourful and intricately patterned jumpers to help keep the vulnerable babies warm.

Sue is blind in one eye, but years of experience in her craft has enabled Sue to knit entire rows without needing to look. Sue’s daughter and carer, Kim, supports Sue to keep track of the rows or sometimes picks up her knitting needles when she drops them. It is remarkable that Sue doesn’t let her disability get in the way of her love for knitting and helping those in need.

Together, Dorothy and Sue work hard to help keep babies in Africa warm. It takes up to a day-and-a-half to knit just one jumper, Sue said. “We buy our own wool to make the jumpers and Dorothy keeps finding wool cupboards in her home.”

“I couldn’t bear the thought of babies not having warm clothes. We try to do our bit and help,” Sue said.

What these ladies are giving to those who are vulnerable is really quite inspiring.

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After-hours service

We know that sometimes there are problems you

encounter after-hours; this is why we have the after-hours

phone service so that you can contact us in an

emergency. Remember, this number 1800 446 604 is for

emergencies only and is only turned on when our offices

are closed.

This service is managed by a single on-call staff member.

At times when more than one emergency is being

managed, it can reduce their ability to respond as a

number of calls are usually required to emergency

services, contractors or other residents.

We will endeavour to return calls within 30 minutes;

however this is not always possible. Please do not text the

after-hours number as it does not receive messages.

Office hours

Office hours are Monday to Friday.

Brisbane Phone 07 3327 1674 8.30am–4.30pm

Ipswich Phone 07 3436 8900 8.30am–4.30pm

Gold Coast Phone 07 5539 7655 8.30am–4.30pm

Please note that Churches of Christ Care Housing

Services’ offices will be closed on public holidays.

Public holiday closures:

ANZAC Day Tuesday 25 April

Labour Day Monday 1 May

Temporary absence reminder

Residents who need to take a prolonged absence away

from their home can submit an application. All tenants are

obligated to advise their landlord for any absence longer

than two weeks. This ensures any issues can be

appropriately managed while the property is unattended.

While you are away from your home you will still be

charged rent and you will still be responsible for things

such as garden maintenance and security. You will also be

required to complete the annual rent and eligibility

assessment process if this is required at the time you are

away.

Tenant Advisory Group

Tenant Advisory Group meetings are held every three

months, alternating between central and regional group

meetings in Brisbane, Ipswich, Gold Coast and Sunshine

Coast.

The next regional meeting will be held in June. If you

would like to attend—but have never been to a meeting

like this before—call Housing Services on 07 3327 1674

and we will tell you all about it and let you know how to

register.

Food co-op

Tivoli Drive-in Food Co-op

50 Coal Road, Churwar

Open Wednesday 10.45am – 2.15pm and Thursday

12.00pm – 6.00pm (Thursday afternoons also includes a

fresh farmer’s market)

Cheap groceries, free bread, milk, fruit and vegetables

Hampers priced from $10.00

Upcoming events

ANZAC Day 25 April

National Volunteer Week 8 – 14 May

Mother’s Day 14 May

National Sorry Day 26 May

National Day of Thanks 27 May

National Reconciliation Week 27 May – 3 June

Churches of Christ in Queensland has been an active part of the community for more than 130 years. We have a significant presence in Queensland, Victoria and Vanuatu with over 300 services in more than 100 communities. Thanks to the support of over 3,300 staff and 1,500 volunteers, we positively impact tens of thousands of lives each year. We operate a range of missional and community care services to assist families, the elderly and people in need through church communities and our care services groups operated through Churches of Christ Care and Churches of Christ Housing Services.

Churches of Christ Housing Services provide community housing and housing support options for individuals and families who earn low incomes, are discriminated against in the private housing market, or who are homeless or at risk of homelessness.

Head Office

41 Brookfield Road

Kenmore Queensland 4069

Phone: 07 3327 1600 Website: cofc.com.au