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“THEREALIMPACTOFAIATUTILITIES”ISITTIMEFORUTILITIESTOPUTTHEIRHEADSINTHECLOUD&AI?
INTRODUCTIONS
• ObeEverett–DirectorPMOandBusinessSystemsSupport,LouisvilleWaterCompany
• VikramTakru–Founder&CEO,KloudGin
Water Distribution Assets: • 4,236 miles of water main • 54,278 valves • 315,357 services • 24,481 fire hydrants • 66 booster pump stations • 33 tanks
LOUISVILLEWATERPROFILE
STANDARDIZE,SIMPLIFY,CONSOLIDATE
• Simplifycommonbusinesstoolsforallofouroperationalareas• ConsolidatedPortfolioincludes:
• EBS• CCB• WAM• PeopleSoft• OUCSS• KloudGinIntelligentFieldServiceCloud• KloudGinMobileforWAM2.0• KloudGinforAMI(Neptune)• EsriGIS• Intoollect
WHYNOW?
• Systemsareover30yearsold• Inflexible• Paperdriven• Datastaleordidnotrepresentactivitiesinthefield• Limitedtonomobileintegration• Limitedtonosupportorenhancementopportunities• Toomanyhandoffs• Dataisgrowingexponentially• Constituents(Employees,Consumers)aredemandingmore• Pressuretodrivelowerrates
WHYCLOUD,AI?WHYNOW?
• Softwarenowunderpinsalmosteveryfunctionintheutility
• Cloud,Mobility,AI,ChatBotsarecriticalfor:• Streamlineoperationsandboostefficiencies
WHYCLOUD,AI?WHYNOW?
• Improveddeliveryofproductsandservices• Toquickerresponsestooperations
• Increaseflexibilityofoperations• Lowerimplementationandmaintenancecosts
DATAISNEWGOLD
• Exponentialgrowthofdatabyutilities• >80%ofthedatabeingcreatedisunstructured• Example:GPSdataevery2secondscominginfromcrews,asset,equipment,sensors,ScadaIoTdevicesallareaddingbillionsofdatapoints
• Utilitiesofthefuturecanenhancetheinformationembeddedintheirdatatoradicallytransformtheirbusinessmodels,
• howtheyservetheirconstituents• increasesafetyandefficiency• storeallthisdataincheapcommoditycloudcomputingpowerondemandwilldramaticallyalterthewaytheutilitiesofthefuturewillrun
PHASEDAPPORACH
LWCislayingfoundationforthefutureinPhases.
EAM&KLOUDGINGOAL
OPERATIONALGOALSANDOBJECTIVESManagingCrews,WorkandOtherResourcesMoreEffectivelyandEfficiently� Eliminatepapertrailsandoptimizetheuseoflaborandinventory.� Scheduleandassignemployeesandworkordersmoreeffectively,withprogresstrackingforfuturebenchmarking.
� Automatetimekeepingaswellasrequiredapprovals(Worklinkedtoassets/LifeCycle).� Prioritizeworkordersbybothsystemcriticality&workordercriticality.� Augmenttheworkorderbyattachingpictures,operationsmanualsand/orsystemschematics.
� GeneratePreventativeMaintenance(PM)workordersbasedonscheduleorSCADAinputs(equipmentruntime/pumprevolutions),andcreateremindersortasksforannualinspections,testing,recertification,calibration,etc.
� Developreportsandworkplanstrackinglabor,equipment,turnaroundtime,aswellasflaggingitemsforreplacement(Netpresentvaluethresholds).
� Activelymanagedistributionsystemstatusthroughtrackingofopenandclosedvalves,mainstatus(in-service/outofservice),etc.
GAMECHANGERS…
LifeCycleAssetCostandForecastingDepreciation� Developtrueassetlifecyclecosttofeedcapitalandoperatingbudgets.� Benchmarkanticipatedassetlifeversusactuallife.� BenchmarkeffectivenessofPMprograms(bothexistingprogramsandthosethatwillbedevelopedwithWAM).
� Enhancefinancialsbyforecastingdepreciationforfutureassetreplacementandinstallationsbymonthandyear.
� Enhancefinancialsbyforecastingretirementcostrelatedtofutureassetreplacementsbymonthandyear.
OPERATIONALGOALSANDOBJECTIVES
GAMECHANGERS…
DevelopIndicatorsforKeyAssetPerformancetoProduceaProgrammaticApproachtoRepairorReplacement� Utilizeassethierarchytomanagebothassetsand“systems”ofassets.� Developpredictiveindicatorsforreplacementneeds.� Reliablyforecastmaintenancecost.� Compareassetcost(replacement)versusmaintenancecost(NetPresentValueAnalysis).
� Enhanceenergymanagement–trackcoststiedtoassets(usage/costofutilities,fuel,etc.andabilitytoreviewbyfacility,peakdemand,location).
DOINGTHERIGHTTHING…INTHERIGHTPLACE…ATTHERIGHTTIME
OPERATIONALGOALSANDOBJECTIVES
21STCENTURYTIMEKEEPING
WHEREWEAREWHEREWEAREGOING
Phase 3 planning and Budgeting
October - Phase 1 Plant & Facilities Go Live January - WAM Phase 2
Start, KloudGin FSM Golive
WAM & KloudGin Phase 1 Plant & Facilities Kickoff
IMPLEMENTATIONTIMELINE
May – WAM & KloudGin Phase 2 Go-Live
WHYKLOUDGIN?
• ProvenSolutionattheRIGHTTime• IndustryExperience• Responsivetocustomerneeds• Reliable,Scalable,CloudPlatform
• canintegratewithexistingdigitalecosystem• allowgreaterflexibilityandstreamlinedofferings
• DevelopmentandSupportExcellence• ModernArchitecture• OutoftheBoxIntegrationtoOracleERP,CC&B,ESRIGIS,WAM2.0,SSO&more
Introductions ModernFaceof‘Work,Asset,Inventory,Procurement’ManagementComplimentarytoyourlegacysolutionsorself-containedtostreamline&modernizerelatedbusiness
processes
19
19
WhyKloudGinistherightchoiceforLWC
WorkManagement ServiceOrderManagement
AssetManagement InventoryManagement
Capabilitiesneededtogetworkdone!
“LongCycle” “ShortCycle”“companyorcustomer
ownedassets” “non-capitalizedassets”• Workordermanagementcapabilities
includingjobexecution,jobcost,timecards
• Centralized&Regionaldispatching• IntegrationwithSCADA&Sensors• AutoWorkordercreating&auto
routing/dispatch• Sub-contractorbasedworkexecution• RealtimeAlerts• Integrationwith3rdpartysystemslike
Maximo,WAM,ESRI.Accuweather,WeatherWorks
• MobileWorkOrder/CaseManagement• AutoScheduling&Optimization• BigdatabasedLearning&
Recommendationengine• Truckinventory• AutoTimeClocking• Knowledgemanagement• AutopilotPilotDispatcherforafter
hoursemergency• ConnectedCustomerAPP• AIAssistant*• IntegrationtoPayroll,ESRI,Financials,
CC&B,Google,Accuweather,WeatherWorks
• AssetHierarchy• BillofMaterial• Surveys,Checklists• DocumentControl• Preventive/ReactiveMaintenance• Fleet&Facilities• Crew/ShiftScheduling&Planning• Workorder• Collaboration&Alerts• AssetAnalytics• ServiceContracts• Purchasing&Sourcing• IntegrationtoFinancials,Payroll,
Accuweather,WeatherWorks,SCADA
• CompleteInventorytxns(issues,receipts,adjustments,transfers)
• Replenishment• Inventoryplanning&costing(loT,
serial,kitting)• Projectmanagement• Procurement• MobileInventoryAPP• InventoryAnalytics
• BarCoding• Inspections• Traces• Outagemanagement• IoT/SCADA• GIS
“Ad-HocWork”
ARTIFICIALINTELLIGENCE
KloudGin
WestandonthebrinkofatechnologicalrevolutionthatwillFundamentallyalterthewaywelive,work,andrelatetooneanother.Initsscale,scope,andcomplexity,thetransformationwillbeunlikeanythinghumankindhasexperiencedbefore.
Professor Klaus Schwab Founder and Executive Chairman, World Economic Forum
WhatUtilityCustomersareExperiencingLessthan5secondstobookanappointment?
AnyGuessesonappointmentduration?
#CUSTOMEREXPERIENCE
WE ARE LIVING IN A DIFFERENT ERA
Howaretheydoingit?
Scheduling&RouteOptimizationCloudComputingNativeMobile
AI&MLNLP
ConnectAll.StoreEverything.
26
IntroductionsIndustry’sFirstAndOnly'SINGLEFACEOFWORK®’
26
Connectall.Knowmore.
Innovatefaster.
KloudGin:'SingleFaceofWork’KloudGindeliversanAI-basedIntelligentFieldService,Asset,andInventoryManagementCloudsolutionrunningonAWS.
Throughasingleapplication,KloudGinconnectsyourcustomers,crews,backoffice,partners,andequipmentinreal-
time,fromanydevice.
“KloudGinSaaSsolutionshelpustoachieveourmissionofbeingtheleadingproviderofwaterandwastewaterservices,whichispartofourpromiseof
quality,service,andvalue.”
−MichaelLuu,VicePresidentofCustomerServiceandCIO,Calwater
”“
IntroductionsSingleModernDispatching:AllWork(Short,Long,Outages,Ad-hoc.)
KloudGinPlatform&Solutions:IntelligentUtilityCloud
Inventory & Procurement Management
Fleet & Facilities
Management Asset
Management
Connected Customer & e-Commerce
Field Service Work &
Time Mgt
Sub-Contractor / Vendor Mgt
Mobility Offline
Integration Analytics Scheduling & Optimization
Approval Sensors
Backflow Device
Management
Valve, Tracing, Hydrants, Dig
Alert, GIS Redlining, AMI
Install / Repair Drones
SingleFaceofWork®
KloudGinAIChatBots KloudGinAIBot
FutureofWorkManagement:AI/MLbasedAUTOPILOTDispatchers
FutureofWorkManagement:ConversationalAIforFieldCrews/Contractors
Naturalconversations:
Tellmethetheorderoftasks?
Whentheassetwaslastinspected?
Anysensorreadingsoutofrange?
FutureofWorkManagement:ConversationalAIforFieldCrews/Contractors
Takepicture.AIautopopulatesmeterreading,serialnoand
more
ShowmeAssetHistory
FutureofWorkManagement:Drones.No-HumanInterfaces.3D-Printers.
• DronesintegralpartofAssetManagement
• Droneswillrollw/Trucks• Pipe-CrawlingDronesAreGoing
WhereNoHumanCanorWantsto• AIbasedImageRecognition• SmartSensors
ConversationalAI-basedBI
PLAYVideo
https://www.youtube.com/watch?v=pctyHwR5ssQ
35
IntroductionsKloudGinWater&WastewaterUtilityCloud
35
AssetManagement
WorkOrderManagement
SensorsandIOT
PreventiveMaintenancemanagement
EquipmentManagement
FleetManagement
SchedulingandRoutingAUTOPILOT
Pre-PackagedAnalytics
ConditionMonitoring
Inventory
Management
AlertsandCommunicati
on
AIdrivenKnowledgeManagement