1

2

3IBM & State Farm Confidential

“Everything we do before a pandemic will seem alarmist. Everything we do

after a pandemic will seem inadequate. This is the dilemma we face, but it

should not stop us from doing what we can to prepare.”

— Michael O. Leavitt, former Secretary of the US Department of Health and Human Services

4

A new era of business reinvention is dawning

E X P E R I E N C ED I S R U P T I O N

T A L E N TD I S R U P T I O N

B U S I N E S SD I S R U P T I O N

Reinvent around speed and agility

Reinvent around skills and learning

Reinvent around personalization and

automation

5

6

Trends we are seeing from our clients

7Expectations of Leadership are shifting

8The cultural shift is accelerating

9

10

11

12

IBM’s approach focuses on five(5) key areas

13

14

15

16

17

18

19

20

21

2 September 2019 / © 2019 IBM Corporation 22

Business Interlock Workforce Communication

Turn up the transparency:

Signaling to employees the market demand of skills

2 September 2019 / © 2019 IBM Corporation 23

Make it PersonalMake it personal:

Personalizing the learning experience

Make it Personal

2 September 2019 / © 2019 IBM Corporation 24

Cognitive Career Coach

Make it personal:

Providing personalized career coaching

25

Turn up the Transparency

Cognitive Compensation Advisor

Create and share profiles

Find Expertise

Explore, create and navigate careers

Create Communities

Create teams and projects

Make it transparent and personal:

Providing opportunities for impact through internal mobility

26

Turn up the Transparency

Cognitive Compensation Advisor

Make it personal:

Aligning skills with compensation with skills

IBM Talent & Transformation / 2020 IBM Corporation

Week 3 Week 6 Week 12 Week 16 +

Getting Started: Building the skills foundation for an inspired, productive workforce

27

• Identify the current state of skilling and the future model required to support business success

• Develop skilling Implementation Roadmap• Determine success measurements

• Conduct virtual co-creation workshops and assess the current skill levels of the workforce to determine best approaches for rapid skilling

• Identify, co-design, and pilot priority skilling experiences • Identify cost saving opportunities through AI and automation

• Consider full user experience with cultural transformation implications • Leverage AI to inform personalized career and skill recommendations• Apply UX & Instructional Design to transform classroom training

• Scale pilot experience while continuing to roll out additional functionality• Deploy an integrated, flexible skilling ecosystem with a common user

experience that provides differentiated business and employee outcomes

ENGAGED employees are

+44%more productive than their peers

Employees that describe themselves as INSPIRED are

+125% more productive than their peers

Bain & Co

• Virtual Garage and Co-creation session for end-users

• Accelerate new skilling initiatives

• Build for inspiration, engagement and productivity, for the immediate and future needs of the workforce, no matter their role or location (virtual, onsite, or hybrid).

• Consider leading practices to leapfrog skilling outcomes

• Deploy user experience layer, then augment with AI skilling accelerators

1. Develop Skilling Model

3. Deploy an Enterprise Skilling Eco-system

2. Rapid Acceleration of Skilling …

…while Virtualizing Immersive Experiences

28

IBM Confidential | © 2020 IBM Corporation

For more information, contact: Jeff Douglas(jgdoug@ibm.com)