ANVESH KUMAR.K Mobile: +918121551327/ +917898095320 E-mail:-anveshrocks89@gmail.com

Objective:To pursue a challenging career where I can apply my knowledge and skills and contribute to the growth of the organization and gain experience and expertise within the organization.

Work Experience:

• Currently working in TELEPERFORMANCE in INDORE Madhya Pradesh.-Nov 2015 Till date

• Working in a role of Senior Technical Support executive/Subject Matter Expert /Quality Analyst for new agents who got hired.(Telecom Process).

• As am from a pilot batch, taking responsibility of new agents, guiding them through the process, CRM applications.

• Auditing the calls and sharing the feedback to the new agents. Giving the opportunity to improve the area where they were lacking.

• Publishing the MTD Quality and C SAT reports to team.

• Conducting training sessions on the product updates and motivating the agents.

• Handling the inbound calls and troubleshooting the issues (Broadband, Landline, Dish Tv Setup).

• Providing the information of about the services packages of the company

• Providing the update market information and retaining the customer .

• Handling escalations and resolving the issue in the given SLA.

• Coordination with concern dept for resolving the problem and issue of the customer.• Promptly resolving web queries, web requests and replying to emails of customers

• Worked as a Senior Customer care Executive in TATA BUSINESS SUPPORT SERVICES Nov -2012 to July 5 2014

• Attending the inbound calls• Handling the customers tactfully• Providing information about service of the company• Attending the query calls of the customers• Providing update market information• Resolving complaints of customers• Coordination with concern dept for resolving the problem and issue of the customer• Promptly resolving web queries, web requests and replying to emails of customers• Handled outbound calls whenever process required.• Effectively handling escalations calls.

UK Travel Help Desk Lead Generation Process in BIG BYTE Bpo solutions

2014 July to June 2015

Responsibilities:·

As international voice associate working for USA based company with operations in UK. Makin

outgoing calls to UK people and convincing them to Book flights and hotels with us for their

planned vacations in the near future by providing free travel quotation with the maximum

discount possible on the round trip.

· Providing Flight details, hotel details, benefits of travel with us and Make sure they book their

vacations with us.

· Documentation of the whole process in the secured link shared Spread sheet and a CRM

provided by the client for the mutual reference.

Achievements:• Being a consistent performer have been recognised as a QUALITY CHAMP for 6 months.

• Awarded as senior Technical Support Executive for motivating the team to achieve the targets.

• Being an consistent performer have been awarded as STAR OF THE MONTH for 3 months ( July, September & October’13

• Being a consistent performer have been awarded as PERFECT ATTENDANCE for 2 times.Skills:

• Strong communication skills• Good interpersonal skills with an ability to understand the customer’s problem and solving

them • Good Learning Attitude• Committed to work in a team as well as an individual.

Trainings attended:• Training on “Effective Communication Skills” • Training on “Writing effective English”

Educational Qualifications:• Graduate (B.Com) from Monard University 2016 (awaiting for results)• Intermediate from S.R junior College Karimnagar 2008.

• Secondary School Certificate from Venus High school, Karimnagar 2005 Technologies:

• Operating System : MS – Windows server 2003/XP/NT• Documentation Tool : MS - Word 2003

Personal Information: • Name : Anvesh Kumar.K

• Father's Name : Srinivas.K• Mother's Name : Sharadha.K

• Gender : Male• Date Of Birth : 6th Dec 1989

• Languages Known : English, Kannada, Telugu, Tamil, Malayalam and Hindi.• Hobbies : Dancing, Drawing, and Listening to Music.

• Address : H-No 8-5-553/B/3, Kothirampur, Pochamma vaada, Karimnagar505001, Andhra Pradesh.

Date: -

Place: (K.Anvesh)