ANU Mobile Student Information Officers

Ms Joan Angel

Ms Libbie Dinn

Overview

The campus has a large surface area. Many students have trouble finding the time to visit or find ANU Student Central for assistance.

The challenge was to take services delivery to the students and break down any perceptions of distance physically

and in approachability.

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About the ANU

• Total EFTSL 2013– Higher Degree Research 2133.4– Graduate Coursework 3985.7– Undergraduate 8528.5

• First year students 2014– HDR 319.5– Graduate CW 1940.6– Undergraduate 5064.8

Some history about ANU service delivery

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ANU Student Central

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ANU Campus

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Why Have Mobile Student Information Officers?• Engage face to face with students

• Remove barriers to communication

• Improve student understanding of important information

• Show the range of

services available

• Give staff something fun & creative to do

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How it happened

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Setting up student rovers

• Be Visible

• Stay connected with the Office

• Student information cards with a QR barcode

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Student rovers in action – O week 2014

• Prezi Presentation

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Student-Staff & the ANU Student Centre

Engaging with students

ANU Mobile Student Information Officers

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ANU Mobile Student Information Officers

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Any questions?

Thank you for attending

Contact Details

Joan Angel

Joan.Angel@anu.edu.au

61 2 6125 5037

Libbie Dinn

Elizabeth.Dinn@anu.edu.au

61 2 6125 9278

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