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ANTHONY LUCASATLANTA GEORGIA 30349CELL [email protected]
PROFESSIONAL PROFILEPerformance – oriented professional with a comprehensive knowledge of financial operations in the Banking Industry. Years of experience in branch management, budget preparation, expense control, outstanding sales performance and compliance with company/federal banking regulations. Expertise in managing personnel, improving team performance through leadership and motivation. Excellent communication and organizational skills with demonstrated ability to multitask and maximize business potential. Successful track record in developing customer rapport and resolving client issues. Strong work ethic with proven capacity to function under pressure in a constantly changing work environment.
EXPERIENCEREGIONS BANK AUSTELL GA
Previously employed as a Financial Service Specialist. Market products and services to existing and potential customers
via telephone or personal presentations. Investigate and resolve customer issues and concerns. Work aggressively to set goals, surpassing all targets consistently. Open, close and perform maintenance on Deposit accounts, IRA’s,
Term Deposits. Input Loan/Mortgage applications to underwriters and close loans on approval.
Refer customers to licensed personnel for Insurance coverage/Annuities
Provide support to tellers when needed.
PAST EXPERIENCECustomer Service Manager/Acting Area Manager/Auditor- Republic Bank Trinidad & Tobago Ltd.
Allocated assignments to supervisors to execute monthly audits of cash and negotiable items, credit cards and cash vault.
Provided guidance and branch goals and evaluate effectiveness of set objectives.
Investigate and resolve customer concerns. Solicit and acquire potential customers through positive interaction.
Provide guidance to employees in customer relations in order to maintain an excellent level of customer service.
Ensure compliance with Government and Financial Regulations while a member of the Bank’s Audit Team.
Education
Trinity College – Associate Degree in Liberal Arts – Trinidad WI
Attended Computer Programming Institute and ICL Beaumont College England where I was trained in Computer Programming, System Design and System Analysis.
License . Notary Public
References available on request.
