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Anthem Blue Cross and Blue Shield Serving Hoosier Healthwise, Healthy Indiana Plan and Hoosier Care Connect 2016 Anthem LCP Transportation

Anthem LCP Transportation 2016 - inprovider.indianamedicaid.com/media/171745/anthem lcp transportatio… · Anthem LCP Transportation. 2 2 LCP member transportation services Welcome!

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Page 1: Anthem LCP Transportation 2016 - inprovider.indianamedicaid.com/media/171745/anthem lcp transportatio… · Anthem LCP Transportation. 2 2 LCP member transportation services Welcome!

Anthem Blue Cross and Blue Shield

Serving Hoosier Healthwise, Healthy Indiana

Plan and Hoosier Care Connect

2016

AnthemLCP Transportation

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LCP member transportationservices

Welcome!

On behalf of Anthem, thank you for your service to members

enrolled in Hoosier Healthwise (HHW),

Healthy Indiana Plan (HIP) and

Hoosier Care Connect (HCC).

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General information

What is available and how to schedule member transportation services

• LCP Transportation provides transportation for members enrolled in

HHW, HIP and HCC

• All nonemergency transportation services must be scheduled between

[8 a.m. and 8 p.m., Monday through Friday]

• Trips may be scheduled up to [45 days] in advance

• To schedule transportation, including transportation for after-hours or urgent

care, members can call [1-800-508-7230, select a language, select Anthem

Medicaid and select option 1; for return trips, select option 2]

• When calling for pickup times, please have all the information necessary to

schedule the trip; when calling for return time frames, please give the

member’s name who had the trip instead of the escort

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Guidelines for members using wheelchairs and long-distance trips

• All trips, both nonemergency ambulatory and nonemergency

nonambulatory (wheelchair), must be scheduled [by 8 p.m., at least

two business days in advance].

• LCP recommends scheduling with two weeks’ advance notice due to

availability in certain geographic areas.

• Trips more than [50 miles] must be scheduled [by 8 p.m. two business

days in advance].

• Pickup times for long distance trips may be changed the day before to

coordinate multiple long-distance trips. LCP notifies members before

combining long distance trips.

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Urgent care transportation

• Urgent care trips can be scheduled the same day if the

primary medical provider (PMP) confirms that the trip is related

to urgent care.

• Urgent care trips have a two-hour window for pickup from the

PMP’s confirmation time.

• Urgent care long distance trips have a four-hour window for

pickup from the PMP’s confirmation time.

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LCP policies for transportingchildren and minors

• Children under the age of 18 must have a parent or guardian escort them or provide proof of legal emancipation.

• Car seats are required by law for children [under the age of 4 (0 months – 4 years), 40 lbs. or less]

• LCP can provide booster seats when requested by the member for children ages 4–8 weighing 40–80 lbs.

• Children ages 16 and 17 are able to ride alone with written consent of the parent signed in the presence of the driver. This consent form will be provided by LCP.

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Member eligibility verification

• LCP only provides transportation to Anthem members for Medicaid-covered or Anthem-authorized services.

• Anthem members referred by their PMP to another facility or health care professional must provide the facility and/or doctor’s name, facility address and doctor’s telephone number when scheduling transportation services with LCP.

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Anthem – LCP covered services

• 24-hour live agent dispatchers for urgent care requests

• Transportation for appointments:

o Health care and health education

o Vision and dental

o Redetermination

o Women, infants and children

• Interpreter services are offered for non-English-speaking members

• All Anthem members: trips to the pharmacy are allowed after

doctor’s appointments only as a third-leg trip. Pharmacy trips

cannot be scheduled from a member’s home address.

• Prior approval required for elective procedures such as bariatric

procedures and out-of-state trips

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Indiana public transportation

In the cities listed below, LCP offers members the option to utilize

Indiana’s public transportation in lieu of curb-to-curb service. This is an

option only offered in cities which have reliable public transportation.

•Indianapolis (IndyGo) Anderson (CATS)

•Columbus Elkhart (Elkhart Transit System)

•Evansville (Evansville Metro) Fort Wayne (Citilink)

•Lafayette (Go City Bus) Muncie (MTS)

•Richmond (Roseview Transit) South Bend/Mishawaka (Transpo)

•Terre Haute Tri-City Area (TARC)*

*Clarksville-Jeffersonville-New Albany

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Vendor evaluation program

• Vendor Evaluation Program is based on a 10-point scale

• Determines vendor priority level for trips by county

• Ensures each vendor uses the same criteria and has the ability to manage an increase in demand for services

• Vendors are evaluated on several important criteria:

o Pricing

o Dependability

o Customer service

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Vendor dispatch and cancellation procedures

• LCP requires no-shows and cancellations to be communicated immediately to LCP dispatch.

• LCP uploads trips to vendors. Trips are confirmed via telephone by vendor staff once all trips have been accepted.

• Vendors who are unable to perform a previously agreed-upon trip should always communicate this change directly to LCP. This unexpected change should not be communicated to the member.

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Member Portal

1

2

Now introducing the new LCP Member Portal!

HCC and HHW members now have the ability to schedule trips

online using the new LCP Member Portal. Log on to

[www.lcptransportation.com], and click on the Member Portal

button to start the process. It’s just that simple.

If you need additional scheduling assistance or if you are

experiencing issues, please contact LCP at [1-800-508-7230].

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Contacting LCP

• When leaving messages for the LCP staff, be sure to provide a complete telephone number, including area code and any other important details.

• Transportation vendor claims/invoices should be sent to:

[LCP Transportation, LLC

4310 Guion Road, Suite D

Indianapolis, IN 46254]

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Anthem Blue Cross and Blue Shield

Serving Hoosier Healthwise, Healthy Indiana Plan

and Hoosier Care Connect

LCP services for Anthem members

www.anthem.com/inmedicaiddoc

• Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc., independent licensee of the Blue

Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross

and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.

AINPEC-0925-16 [rdate]

What questions do you have?

Thank you for joining us today!