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p. 1Quantum Market Research (Aust) Pty Ltd / Level 10 Como Centre, 644 Chapel Street, South Yarra Vic 3141 Australia / t 61 3 9289 9599 / f 61 3 9289 9595 / e [email protected] / w www.qmr.com.au
ANSTOCommunity
stakeholder study
Quantitative Findings
June 2007Job No: 27041
p. 2
Background
The Australian Nuclear Science and Technology Organisation (ANSTO) is Australia’s national nuclear researchand development organisation and the centre of Australian nuclear expertise. ANSTO is a Federal governmentstatutory authority responsible to the Minister of Education, Science and Training.
With a salaried staff of approximately 930, ANSTO delivers specialised advice, scientific services and productsto government, industry, academia and other research organisations. ANSTO’s vision is to be recognised as aninternational centre of excellence in nuclear science and technology for the benefit of Australia.
As the organisation is primarily a taxpayer-funded one, ANSTO regularly undertakes market research to: Assist it in appropriately allocating expenditure to specific communication programs Ensure the Australian community gets value-for-money from its investment Assist in ensuring the Australian community understands the positive impact that ANSTO’s science and
technology has on its way of life Gather information that will allow ANSTO to adapt its operations so that it more effectively meets
stakeholder needs.
After conducting stakeholder research in 2003, ANSTO is undertaking another comprehensive review of thequality of its relationships with two primary target audiences – ANSTO staff and the Australian community. Akey aspect of this review is to determine how effective ANSTO’s communication is with these audiences, andto identify, explore and measure issues which impact on ANSTO’s relationship (management) with thesestakeholders.
The 2007 market research program is essentially an update of the 2003 program in regard to communitystakeholders.
p. 3
Objectives
Key aspects being measured in the 2007 research include:
ANSTO communication strategy objectives.
The perceived quality of ANSTO’s stakeholder communication.
Customer/collaborator feedback.
Issues that are impacting on the quality of ANSTO’s relationship with community stakeholders.
An extensive list of specific information objectives was provided in the lead-up to the research and discussionguides and questionnaires used in the research draw from those objectives to provide information and insightto ANSTO in these areas.
In particular, ANSTO needed to determine which means of communication are, or would be, most effective inimpacting on the knowledge, attitudes and behaviour of the community.
The research therefore needed to measure the effectiveness of ANSTO’s communication in the followingareas, which are relevant to ANSTO’s balanced scorecard objectives:
Measure the percentage of community stakeholders that have either some knowledge or a detailedunderstanding of what ANSTO does
Gauge community attitudes towards ANSTO and ANSTO’s activities
p. 4
Approach The diagram across outlines the approach
to be taken to the research.
Stage 1 (conducted in April 2007) involves:
2 community focus groups (one withSutherland Shire residents, one withresidents of Illawarra Shire)
8 staff face to face depth interviewsacross a range of levels and divisionsat ANSTO
Stage 2 (conducted in May 2007) involves:
700 telephone interviews with (400with Sutherland Shire residents, 150with residents of Bankstown andIllawarra Shires and 150 withresidents of Southern Adelaidesuburbs)
Stage 3 involves the application of a specialanalysis tool (CareCom) to draw maximumvalue from the research investment.
Review and revise communication strategy
Agency selection
ANSTO letter
Stage 1: Qualitative
Reporting and presentation
Stage 3: Application of CareCom™ model
Stage 2: Quantitative
Community
Community Staff
Agreement on methodology and sample
Pre
para
tion
Dat
a C
olle
ctio
n
Community
Del
iver
y
Staff
Sample selection and interviewing ofcommunity stakeholders
p. 6
Sample selection and interviewing
We drew a representative sample of the community by age, gender and location from three locations -post codes in and around Sutherland shire (400), Bankstown city (75), Illawarra (75) and middle southernsuburbs of Adelaide (150).
We screened out:
Anyone who worked for a federal, state or local government agency, a marketing or mediaorganisation or a science/medical, technological or research organisation
Anyone who was a current member of a special interest group
Interviewing was completed using Computer Assisted Telephone Interviewing (CATI) after loading theappropriate telephone directories. Thus, our computer randomised household selection, and not ourinterviewers.
Note that throughout these findings, results from Bankstown (2004) have been directly compared toBankstown\Illawarra (2007) and are marked an asterisk
p. 7
Sample profile
26
36
15
22
26
18
18
23
9
6
57
43
21
21
57
Total 2007(n=700)
(%)
31No children at all
31Independent children who are not living at home
15Dependent children mostly aged 13 or over living at home
22Dependent children mostly aged under 13 years living at home
CHILDREN STATUS
1965+ years
1755-64 years
1845-54 years
2135-44 years
1725-34 years
818-24 years
AGE
53Female
47Male
GENDER
21Adelaide
21Bankstown /Illawarra*
57Sutherland Shire
Total 2004(n=703)
(%)LOCATION
Executive Summary
p. 9
The name ANSTO is better known and used more often than Lucas Heights compared to 2004 – by both localsand the wider community.
As in 2004, those living further away from the site have less knowledge about what ANSTO does
Most people associate ANSTO with nuclear medicine and radioisotopes, medical research and nuclearresearch and technology
However, some think that ANSTO operates nuclear power plants and one in ten thought ANSTO was involvedin the manufacturing or research of nuclear weapons.
In 2004, of those people who had heard, seen or read anything about ANSTO, most regarded the messages asnegative rather than positive. In 2007, this has significantly improved with most regarding the messages aspositive rather than negative.
As in 2004, about one in three people living in Sutherland, Bankstown/Illawarra or Adelaide feel that thenuclear fuel cycle puts them at risk.
Executive Summary - Community
p. 10
Executive Summary - Community
In general, the community wants to know more about what ANSTO does and how they do it. Specifically, moreinformation about safety procedures, waste disposal was a strong themes in community information needs.
Reflective of the need for more information about safety, three in four people felt that there was at least amoderate risk of a security breach of the ANSTO facility.
Nevertheless, the community is very open to the idea that ANSTO improves the lives of everyday Australiansthrough its medical and scientific research, but information needs to be communicated to reassure them thatday to day processes are not putting the community at risk.
Over the last four years there has been a noticeable improvement in the communication efforts of ANSTO, withboth the local and more general community gaining a better understanding of ANSTO. This is evident not onlyin the increased level of awareness and knowledge reported, but in the marked decrease in people claiming tobe too uninformed to have an opinion about ANSTO. The proportions of advocates and quietly positive haverisen notably since 2004.
Importantly, the provision of information which is comprehensive and which reduces feelings of uncertainty andrisk has as improved since 2004. Taking into account ANSTO’s objective of encouraging communityengagement and feelings of safety illustrates that current communication strategies are on the right track.
Also the performance of ANSTO in the eyes of the community has also improved in the most part. There werenotable improvements in perceptions of innovation and nuclear research and technology.
p. 11
The 2007 ANSTO report card
More people now feel that the risk of a security breach is eithera low or non-existent breach.UP (+11%)Confidence in security
The number of community members that felt uninformed hasdropped by 15%! Positive and advocates have increased in
number by 9%!UP (+9%)Advocates/positives
The community feels safer living close to the ANSTO facilityUP (+14%)Safety
At already very high levels (88%) in 2004, the communitycontinues to recognise the importance of a nuclear facilityUP (+2%)Importance of a nuclear facility
In 2004, there was more negative media perceived than positive.In 2007 there was more positive than negative, a complete
turnaroundUP (+18%)Media position
A 10% rise in the number of people who claim to have a detailedunderstanding of what ANSTO does!UP (+10%)Knowledge
Most noticeable in Sutherland and Bankstown/Illawarra is a risein unprompted awareness of ANSTOUP (+6%)Awareness
DescriptionPerformanceArea
Other key scores:
ANSTO has improved in all of the important factors as determined by the community!
ANSTO is seen as less of a target for terrorist attack than other important structures, such as the SydneyHarbour Bridge, transport networks or refineries.
p. 12
Corporate Communications KPIs
As part of ANSTO’s Corporate Communications Plan written following the 2003 study and executed over theintervening years, the following Key Performance Indicators were developed and agreed.
The execution of the Plan over recent years has aimed to produce demonstrable change in these areasamongst the community:
Based on the advocacy scale, decrease the percentage of community stakeholders that are uninformedabout ANSTO from 61% to 56% by June 2005 – in June 2007, the level achieved is 46%
Based on the advocacy scale, increase the percentage of community stakeholders that are either ANSTOadvocates or quietly positive from 18% to 23% by June 2005 – in June 2007, the level achieved is 27%
Increase the percentage of community stakeholders that have either some knowledge or a detailedunderstanding of what ANSTO does from 38% to 43% by June 2005 – in June 2007, the level achievedis 48%
Notwithstanding the fact that measurement in these areas did not take place in 2005 as planned, overall, eachof the KPIs has been reached and exceeded.
It would seem the development of a plan and its careful execution over recent years has successfully impactedon the community’s relationship with ANSTO.
p. 13
Continuing from our insights in 2004, in 2007 and beyond ANSTO should…
Continue to expand communication with wider Australian communities about ANSTO’s operations
Continue to raise awareness about what ANSTO does and addressing misconceptions (e.g. nuclear powerproduction, nuclear weapons research/production, etc.)
Continue to identify and promote the positive benefits of ANSTO’s work, e.g. its contribution to theenvironmental through research, helping address climate change issues
Expand dialogue with local community
Continue to make use of local communication sources which influence community opinion
Be seen to be consistent, open and honest (i.e. not secretive)
New actions…
Expand dialogue and engagement with a wider community
Address concerns of security breaches and day to day safety precautions to both local and broadercommunities
Educate the community about the nuclear fuel cycle and nuclear waste handling as they are key areas ofconcern
Where to from here - Community
p. 14
The Key Learning – Community
The key learning from this survey is that…
Advocacy in the community is closely related to knowledge and understanding about the positivecontributions that ANSTO makes to the lives of every day Australians
ANSTO needs to continue to communicate to and educate the general community about the safetyprecautions ANSTO undertakes at their facility to prevent a security breach.
The ‘uninformed’, if communicated to in the ‘right’ way can reasonably be converted to advocates/positives– the signs are there of progress made over the past few years..
ANSTO is seen by the community as an authority on all things nuclear, including nuclear power! Its role isset to increase and the community draws great comfort from knowing that Australia’s leading nuclear
facility will play an authority role in the debate.
General Findings
Based on 700 interviews with community
Awareness and knowledge
p. 17
Unprompted awareness of ANSTOQ.5. Can you tell me the name of the Federal Govt. organisation that is responsible for the management and further development of nuclear
science and technology? [unprompted]
Overall, around one in three (33%) in these communities correctly identified ANSTO as the relevantorganisation with a further 3% using the colloquial Lucas Heights name for the organisation.
Correct identification was stronger closer to the facility (45% nominating ANSTO within SutherlandShire) and weaker further afield (7% in Adelaide)
Awareness appears to have improved since 2004, on both an overall analysis and in both theSutherland and Bankstown/Illawarra regions.
2733
4045
13
27
6 7 3 3 3 2 6 4 30
20
40
60
80
100
2004(n=703)
2007(n=700)
2004(n=401)
2007(n=400)
2004(n=151)
2007(n=150)
2004(n=151)
2007(n=150)
2004(n=703)
2007(n=700)
2004(n=401)
2007(n=400)
2004(n=151)
2007(n=150)
2004(n=151)
2007(n=150)
Total Sutherland Bankstown/Illawarra*
Adelaide Total Sutherland Bankstown/Illawarra*
Adelaide
ANSTO (Australian Nuclear Science & Technology Organisation) Lucas Heights
% o
f Res
pond
ents
p. 18
Unprompted awareness of ANSTOQ.5. Can you tell me the name of the Federal Govt. organisation that is responsible for the management and further development of nuclear
science and technology? [unprompted]
1 1 1 1 1 1 1 3 2 2 2 4 2 4 10
20
40
60
80
100
2004(n=703)
2007(n=700)
2004(n=401)
2007(n=400)
2004(n=151)
2007(n=150)
2004(n=151)
2007(n=150)
2004(n=703)
2007(n=700)
2004(n=401)
2007(n=400)
2004(n=151)
2007(n=150)
2004(n=151)
2007(n=150)
Total Sutherland Bankstown/Illawarra*
Adelaide Total Sutherland Bankstown/Illawarra*
Adelaide
Australian Atomic Energy Commission (previously) CSIRO
% o
f Res
pond
ents
There was little mention of other institutions.
p. 19
Unprompted awareness of ANSTOQ.5. Can you tell me the name of the Federal Govt. organisation that is responsible for the management and further development of nuclear
science and technology? [unprompted]
1 2 2 2 1 1 3
6560
53 49
7665
85 85
0
20
40
60
80
100
2004(n=703)
2007(n=700)
2004(n=401)
2007(n=400)
2004(n=151)
2007(n=150)
2004(n=151)
2007(n=150)
2004(n=703)
2007(n=700)
2004(n=401)
2007(n=400)
2004(n=151)
2007(n=150)
2004(n=151)
2007(n=150)
Total Sutherland Bankstown/Illawarra*
Adelaide Total Sutherland Bankstown/Illawarra*
Adelaide
Other No/don't know
% o
f Res
pond
ents
Three out of five people were unable to provide an answer. This was significantly higher the furtheraway respondents were from the facility, but in closer areas this has improved over the past four years.
p. 20
Level of knowledge of ANSTO’s activitiesQ.6. Thinking about ANSTO and its activities, would you say you have…..[prompted]
Where in 2004 less than half the community (38%) demonstrated some or detailed knowledge of ANSTO andits activities, three years later this figure has risen to 48%. Increases in the knowledge of the community wereseen in all locations.
Those residing closer to the facility claimed to have better knowledge.
5 5 8 6 3 7 1 2
3343 43 51
2538
1326
4038 35 31
38
41
54
52
22 14 13 1233
1432
191 1 1 1 1
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
% o
f Res
pond
ents
A detailed understanding of what ANSTO does Some knowledge of what ANSTO does, but not a great dealVery little knowledge about what ANSTO does No knowledge about what ANSTO doesDon't know
p. 21
17
15
8
6
6
5
5
1
19
37
21
3
11
11
13
8
5
20
16
15
8
6
7
6
5
13
1
1311
0 20 40 60 80 100
Produce radioisotopes/nuclear rods for medical research/treatment x-rays/radiology
Medical research
Nuclear research/technology/science
Produce nuclear energy/power
Nuclear medicine
Research/research organisation
Provide material/radio active material for nuclear medicine
Nuclear/radio active involvement/ products
Don't know
Nothing
% of Respondents
Total (n=703)Detailed knowledge (n=38)Very little/some knowledge (n=510)
Awareness of activities (unprompted)(2004)
Q.7. To the best of your knowledge, what does ANSTO do? What else? Anything else? [free/multiple response]
Knowledge of ANSTO’s work in2004 was reasonably good,although one in five were unable toindicate what ANSTO actually did(19% overall, 26% in Bankstown,35% in Adelaide)
There was some knowledge ofANSTO’s research focus, althoughno-one mentioned ANSTO’sinvolvement in environmentalresearch
Knowledge of ANSTO’s work in2004 was reasonably good,although one in five were unable toindicate what ANSTO actually did(19% overall, 26% in Bankstown,35% in Adelaide)
There was some knowledge ofANSTO’s research focus, althoughno-one mentioned ANSTO’sinvolvement in environmentalresearch
p. 22
37
20
8
7
6
5
5
5
3
12
65
32
3
11
5
8
3
3
40
21
21
8
7
6
6
6
6
3
3
2019
0 20 40 60 80 100
Nuclear medicine and radioisotopes
Medical research and technology
Nuclear research and technology
Research into nuclear / atomic power/energy
Scientific research
Controls /regulates lucas heightsnuclear reactor
Monitor /controls nuclear activity/issues / safety
Operating nuclear research reactors
Operating nuclear power plants
None
Don't know
% of Respondents
Total (n=700)Detailed knowledge (n=37)Very little /some knowledge (n=563)
Awareness of activities (unprompted)(2007)
Q.7. To the best of your knowledge, what does ANSTO do? What else? Anything else? [free/multiple response]
Knowledge of ANSTO’s work hasseen a marked improvement since2004.
ANSTO’s focus, especially inNuclear medicine and medicalresearch were two of the bigmovers.
Knowledge of ANSTO’s work hasseen a marked improvement since2004.
ANSTO’s focus, especially inNuclear medicine and medicalresearch were two of the bigmovers.
p. 23
% of Respondents
76
76
79
68
66
59
50
46
43
17
1
4
75
71
70
70
63
57
54
52
48
43
42
38
13
1
6
0 20 40 60 80 100
Nuclear medicine and radioisotopes
Medical research and technology
Scientific research
Nuclear research and technology
Operating nuclear research reactors
Nuclear waste disposal and reprocessing
Commenting on nuclear energy and nuclear power
Research into nuclear/ atomic power/energy
Transferring scientific discoveries to industry
Environmental research
Assisting industry in solving problems
Operating nuclear power plants
Nuclear weapons manufacturing/research
None of the above
Don't know
2004 (n=703) 2007 (n=700)
Awareness of activities (prompted)Q.7a. And which, if any, of the following activities is ANSTO involved in? [randomised, prompted and multiple response]
Once prompted, claimedknowledge of ANSTO’swork in medical andscientific research were allstrong. ANSTO’s highprofile in commenting onnuclear power is evident in2007.
Once prompted, claimedknowledge of ANSTO’swork in medical andscientific research were allstrong. ANSTO’s highprofile in commenting onnuclear power is evident in2007.
p. 24
Awareness of activities (prompted)Q.7a. And which, if any, of the following activities is ANSTO involved in? [randomised, prompted and multiple response]
11556Don't know
23-1None of the above
2318713Nuclear weapons manufacturing /research
39443638Operating nuclear power plants
26444742Assisting industry in solving problems
43494143Environmental research
40475148Transferring scientific discoveries to industry
61574752Research into nuclear / atomic power /energy
57545354Commenting on nuclear energy and nuclear power
59525857Nuclear waste disposal and reprocessing
55616663Operating nuclear research reactors
71657170Nuclear research and technology
63737370Scientific research
59727671Medical research and technology
63748075Nuclear medicine and radioisotopes
Adelaide(n=150)
%
Bankstown/Illawarra*(n=150)
%
Sutherland(n=400)
%
TOTAL(n=700)
%
Accurate knowledge of ANSTO’s activities is strongest closer to the facility. The proportion wronglyassociating ANSTO with nuclear weapons is strongest in Adelaide whilst the operating of nuclear power plantswas nominated evenly across the three locations:
p. 25
Public profile level of ANSTOQ.8. Generally speaking, how much have you seen, heard or read about ANSTO and what it does? Would you say… [prompted]
Overall, about half (54%) claimed to have heard very little or nothing about ANSTO and its activities. Even inSutherland Shire, 43% had heard very little or nothing
Encouragingly, these figures suggest greater visibility for ANSTO compared to 2004 in all locations.
4 4 6 5 2 410 12 15 17
3 73 5
2229 28 35
2029
713
4140 35
33
46
44
5255
2314 16 10
2814
3727
1 1 1 1
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
% o
f Res
pond
ents
A great deal Quite a bit Some Very little Nothing at all Don't know/can't recall
Sources of information
p. 27
% of Respondents
53
30
26
22
8
9
7
8
11
10
5
41
28
21
17
12
11
10
9
6
6
5
4
4
0 20 40 60 80 100
Local newspaper articles or editorials
Commercial television news
Metropolitan daily newspaper articles and editorials
ABC television news
Local newspaper advertising
ANSTO website
ANSTO employees
ABC radio
Metropolitan daily newspaper advertising
Commercial radio
Word of mouth
Material provided by ANSTO (eg. brochures)
Community radio
2004 (n=535) 2007 (n=596)
Sources of informationQ.9. How or where do you find out things about ANSTO? Where else? [free/multiple response]
p. 28
Positive/negative propagandaQ.10. And has what you’ve seen, heard or read typically been more positive than negative, more negative than positive or neutral in relation to
ANSTO and its operations? [prompted]
Amongst those who have seen, heard or read about ANSTO, around quarter of the information was considerednegative, around a third neutral and just over a third positive. These proportions are relatively stableregardless of location
The positive nature of coverage has improved since 2007.
2139
2243
2138
1627
28
32
27
26
33
34
27
48
4626
4828
3927
47
19
5 4 4 4 7 2 10 5
0%
20%
40%
60%
80%
100%
2004 (n=535) 2007 (n=596) 2004 (n=335) 2007 (n=359) 2004 (n=107) 2007 (n=127) 2004 (n=93) 2007 (n=110)
Total Sutherland Bankstown /Illawarra* Adelaide
% o
f Res
pond
ents
More positive than negative Neutral/balanced More negative than positive Don't know
p. 29
% of Respondents
39
5
19
22
9
3
7
6
6
5
3
23
17
14
13
11
6
4
4
3
3
2
2
2
2
2
33
0 20 40 60 80 100
What their operations are /exactly what they do /how they do itWaste disposal /more about nuclear spent rods /how they dispose of
/whereSafety /security issues / risks involved /measures taken
More information / knowledge to the people / honest reporting /in plainenglish
More information on medical research /radio isotopes /cancer research
What research are they undertaking
Their future plans
More reassurance within the community /how it effects us /benefit us
EverythingMore about their break throughs /achievements / results /latest
developmentsNew plant /where /why
Advertising more via media /radio /current affair shows /newspapers
Concerned about proximity of plant to community /health risks
Emergency plans / procedures /evacuations
Nothing /don't know
2004 (n=703) 2007 (n=700)
Information about operations and safetyprocedures in demand
Q.24. What, if anything, would you like to know more about in relation to ANSTO and its operations? What else? Anything else? [free/multipleresponse]
Key information needed by thecommunity centres around knowingmore about what ANSTO does, thesafety procedures which ANSTO hasin place concerning risks and wastedisposal. Honesty and communicationto the community remain key requests.
Encouragingly, one in three have noadditional information needs(consistent across locations)
Key information needed by thecommunity centres around knowingmore about what ANSTO does, thesafety procedures which ANSTO hasin place concerning risks and wastedisposal. Honesty and communicationto the community remain key requests.
Encouragingly, one in three have noadditional information needs(consistent across locations)
p. 30
Q.25/26. Which of the following sources do you find influential/most influential in forming your views about ANSTO and its activities?[randomised/multiple/prompted]
% of Respondents
53
50
39
36
48
37
37
33
51
49
48
43
42
42
40
39
37
36
35
24
14
17
12
15
9
12
9
23
26
13
16
15
13
12
16
8
7
7
0 20 40 60
Local newspaper articles or editorials
ABC television news
Material provided by ANSTO (eg. brochures)
ABC radio
ANSTO website
Metropolitan daily newspaper articles and editorials
Scientific publications or magazines
Commercial television news
Local newspaper advertising
An independent regulator
Doctors and specialists
Influential 2004 (n=703) Influential 2007 (n=700) Most influential 2004 (n=695) Most influential 2007 (n=694)
Influential sources of information -prompted
Local papers, ABCTV news and radioas well as ANSTOmaterial, remainthe key sources forinformation for thecommunity
p. 31
% of Respondents
34
32
43
29
36
29
34
27
29
30
28
35
33
33
31
30
29
28
28
27
26
23
7
8
9
5
10
2
10
4
6
5
3
5
8
4
5
5
1
7
5
3
2
2
0 20 40 60
Shire /city council
ANSTO employees
Presence at expos, exhibitions and shows
Metropolitan daily newspaper advertising
Direct mail /hard copy newsletters
Community events
Commercial radio
Community radio
Special interest groups (eg. environment groups, activists)
Newspaper letters to the editor
Teachers
Influential 2004 (n=703) Influential 2007 (n=700) Most influential 2004 (n=695) Most influential 2007 (n=694)
Q.25/26. Which of the following sources do you find influential/most influential in forming your views about ANSTO and its activities?[randomised/multiple/prompted]
Influential sources of information -prompted
p. 32
% of Respondents
23
26
18
16
17
7
11
6
22
22
21
18
16
15
7
5
5
4
2
2
2
1
1
2
1
2
2
1
1
3
1
2
1
1
0
1
1
1
0 20 40 60
Business publications or sections
General interest magazines (eg. Who Weekly)
Government officials
Business people
Politicians
Web-based social media (eg myspace, blog's, wiki's)
Other websites
Religious organisations or representatives
Word of mouth
Community groups
Some other group or person
Influential 2004 (n=703) Influential 2007 (n=700) Most influential 2004 (n=695) Most influential 2007 (n=694)
Q.25/26. Which of the following sources do you find influential/most influential in forming your views about ANSTO and its activities?[randomised/multiple/prompted]
Influential sources of information -prompted
ANSTO in the community
p. 34
Importance of nuclear facilityQ.12. In your opinion, would you say, having a nuclear science and technology facility in Australia is…. [prompted]
Even though half claim little knowledge of what ANSTO does, nine in ten see the presence of a nuclear scienceand technology facility in Australia as important (53% very important, 37% quite important) – with little variationby location.
50 53 50 55 52 53 46 47
38 37 40 37 34 3537 39
5 5 4 4 5 6 7 73 3 2 3 3 3 3 44 2 3 2 6 3 7 3
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
% o
f Res
pond
ents
Very important Quite important Not very important Not important at all Don't know /not sure
p. 35
Able to discuss ANSTO in positive wayQ.14. Putting aside your current views of ANSTO, how comfortable or uncomfortable would you be discussing ANSTO in a positive way with
others in your community?
More than half the community would feel comfortable discussing ANSTO in a positive way with others in thecommunity (21% very comfortable). The degree of comfort overall was highest in Sutherland (64%, up from58%).
Of note, only around one in nine would feel uncomfortable talking about ANSTO in a positive way
Those willing to talk about ANSTO in a positive way fell slightly in Bankstown/Illawarra and Adelaide since2004.
19 21 17 24 29 21 16 7
39 38 4140 33
31 3238
30 25 30 22 2631 37
31
7 8 7 7 78 5 15
4 6 4 5 5 7 5 71 2 1 2 3 5 2
0%
20%
40%
60%
80%
100%
2004 (n=275) 2007 (n=380) 2004 (n=214) 2007 (n=250) 2004 (n=42) 2007 (n=75) 2004 (n=19*) 2007 (n=55)
Total Sutherland Bankstown /Illawarra* Adelaide
% o
f Res
pond
ents
Very comfortable Quite comfortable Neither comfortable nor uncomfortable Quite uncomfortable Very uncomfortable Don't know
p. 36
Able to discuss ANSTO in positive wayQ.14. Putting aside your current views of ANSTO, how comfortable or uncomfortable would you be discussing ANSTO in a positive way with
others in your community?
Men are more comfortable talking about ANSTO positively (63%) compared to women (54%), with thoseabove the age of 45 more comfortable discussing ANSTO positively.
19 21 22 2616 15 18 21 20 21
39 38 40 3738 39 39 30 39 41
30 25 27 24 33 2733
3128 22
7 8 7 9 7 85
9 8 84 6 2 3 6 8 4 5 4 61 2 2 2 1 3 1 3 2 2
0%
20%
40%
60%
80%
100%
2004 (n=275) 2007 (n=380) 2004 (n=147) 2007 (n=197) 2004 (n=128) 2007 (n=183) 2004 (n=112) 2007 (n=122) 2004 (n=163) 2007 (n=258)
Total Male Female 18-44 45+
% o
f Res
pond
ents
Very comfortable Quite comfortable Neither comfortable nor uncomfortable Quite uncomfortable Very uncomfortable Don't know
p. 37
Feelings of safety (Bankstown/Illawarra & Sutherland only)
Q.15. Generally speaking, how safe or unsafe do you feel having the ANSTO facility nearby? [prompted]
Overall, more people feel safer since 2004 with three in four people indicating that they feel quite or very safehaving the ANSTO facility nearby.
Nearly four in five respondents in Sutherland felt safe about having the facility nearby (30% very safe). Andtwo-thirds of respondents in Bankstown/Illawarra felt safe.
Interestingly, feeling safe was higher Sutherland than in Bankstown/Illawarra suggesting the work inreassuring local residents of the safety of the facility.
1427
1330
17 21
49
50
53
48
39
54
2112
1912
25
1311 7 10 6
138
5 4 5 5 7 4
0%
20%
40%
60%
80%
100%
2004 (n=552) 2007 (n=550) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra*
% o
f Res
pond
ents
Very safe Quite safe Quite unsafe Very unsafe Don't know
p. 38
Feelings of safety (Bankstown/Illawarra & Sutherland only)
Q.15. Generally speaking, how safe or unsafe do you feel having the ANSTO facility nearby? [prompted]
Men feel marginally safer than women (83% compared to 73%), whilst the age groups did not differ in theirfeeling of safety
Overall, less people, one in five feel unsafe having the facility nearby compared to 2004.
1427
1733
1223
13 22 1630
49
5048
50
4950
5052
48
48
2112
21
9
2115 23
1420
1111 7 10 5
11 8 10 7 11 65 4 4 3 6 6 4 5 6 4
0%
20%
40%
60%
80%
100%
2004 (n=552) 2007 (n=550) 2004 (n=242) 2007 (n=233) 2004 (n=310) 2007 (n=317) 2004 (n=266) 2007 (n=207) 2004 (n=286) 2007 (n=343)
Total Male Female 18-44 45+
% o
f Res
pond
ents
Very safe Quite safe Quite unsafe Very unsafe Don't know
p. 39
25 23 23 20 20 16 14 10 6 5
38 37 3731 29 31 32
2015 21
24 25 2727 30 31 34
3533 23
10 10 917 15 16 15
2836 40
2 4 2 4 4 4 3 5 9 111 1 1 1 2 3 2 2 2 1
0%
20%
40%
60%
80%
100%
Sydney Airport Major petrolrefineries
Publictransportnetwork
SydneyHarbour Bridge
ANSTO Chemicalmanufacturing
plants
Major CBDbuilding
TelstraStadium(n=550)*
Major hospitals Football Park(n=150)**
% o
f Res
pond
ents
(n=7
00)
Very high risk High risk Moderate risk Low risk No risk Not sure
Feelings of safety - landmarksQ.17. I’m going to read out the names of some places and landmarks. For each one I’d like you to tell me how much you feel that place or
landmark is at risk of a terrorist attack. The first place is ….. Do you think this place is
Almost half of all respondents felt that ANSTO was a high risk of a terrorist attack.
However, placed in perspective, most places or landmarks of any significance including the Sydney Airport,the Harbour Bridge, the public transport network or refineries were considered at greater risk of attack.
* Sydney resident only **Adelaide residents only
p. 40
Feeling of safetyQ.18. ANSTO has recently commissioned a new nuclear research reactor to replace its old reactor. Do you think the new reactor will
be..?
Seven in ten respondents felt the new reactor would be safer than the old reactor, and there was littlevariance across locations.
48 47 48 51
25 25 25 27
23 24 25 19
2 2 1 21 2 1 1
0%
20%
40%
60%
80%
100%
Total (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
Much safer than old reactor A little safer As safe as the old reactor A little less safe Much less safe than the old reactor
p. 41
Feeling of safetyQ.18. ANSTO has recently commissioned a new nuclear research reactor to replace its old reactor. Do you think the new reactor will
be..?
Men are far more likely than women to consider the new reactor safer than the old one, whilst 45+ year oldswere a little stronger in their feelings about the safety of the new reactor.
4857
42 4351
2521
29 3023
23 2026 24 23
2 1 2 2 21 1 2 2 1
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Male (n=300) Female (n=400) 18-44 (n=266) 45+ (n=434)
% o
f Res
pond
ents
Much safer than old reactor A little safer As safe as the old reactor A little less safe Much less safe than the old reactor
p. 42
Risk of security breach (Bankstown/Illawarra & Sutherland only)
Q.16. And how much risk do you think there is of a security breach at the ANSTO facility? Is there a… [prompted]
Whilst perceived risk of attack and perceived risk of security breach may be related, it is clear that thecommunity sees greater potential for an attack than security breach (49% compared to 29% respectively)
There was little difference between those in Sutherland and those in Bankstown.
16 12 16 12 18 12
2117
2017
2316
3837
4036
3439
1622
1524
1819
2 7 3 7 1 87 5 7 5 6 7
0%
20%
40%
60%
80%
100%
2004 (n=552) 2007 (n=550) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra*
% o
f Res
pond
ents
Very high risk High risk Moderate risk Low risk No risk Don't know
p. 43
Risk of security breach (Bankstown/Illawarra & Sutherland only)
Q.16. And how much risk do you think there is of a security breach at the ANSTO facility? Is there a… [prompted]
Men (23%) perceive a slightly lower risk of a security breach compared to women (32%), whilst the agegroups do not differ in the views of the potential risk of a security breach at the ANSTO facility
Since 2004, men have become more confident in the security of the ANSTO facility.
16 12 16 8 16 14 16 13 17 11
2117
23
1519 18 22
1820
16
3837
36
36
40 3738
3838
36
1622
1726
15 1916 22 16
22
2 7 2 9 2 5 2 6 2 87 5 5 5 8 6 6 3 7 7
0%
20%
40%
60%
80%
100%
2004 (n=552) 2007 (n=550) 2004 (n=242) 2007 (n=233) 2004 (n=310) 2007 (n=317) 2004 (n=266) 2007 (n=207) 2004 (n=286) 2007 (n=343)
Total Male Female 18-44 45+
% o
f Res
pond
ents
Very high risk High risk Moderate risk Low risk No risk Don't know
Attitudes towards ANSTO
p. 45
22 25 21 29 20 16 18
4351 56
5460
5562
66 10 10 15
64
1
3 1
1128 18 9 6 4
22 15
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700)
ANSTO is a leader in medical researchwithin Australia (eg. cancer treatment)
I'd like to see ANSTO play a leading ormajor role if Australia is talking about
introducing nuclear power
You rarely hear about the good thingsthat ANSTO is doing
ANSTO is doing cutting edge scientificresearch for the benefit of all
Australians
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes towards ANSTO
The community generally believes that ANSTO is a leader within Australia in regards to medical research andis at the cutting edge.
Many believe that ANSTO’s should play a more integral role in the discussions about the introduction ofnuclear power and that more could be done to promote their accomplishments.
Notasked
in 2004
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 46
Attitudes towards ANSTO
The community is quite comfortable with ANSTO playing a role in discussions about nuclear power and seethe organisation as credible in this respect.
Perceived paranoia around the ANSTO facility remains unchanged.
17 12 8 9
6656
38 39
914
38 37
22 9 7
6 16 7 8
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700)
I'm comfortable with ANSTO playing a role indiscussions and debate about the potential for
nuclear power in Australia
ANSTO is a credible source of information andadvice in relation to nuclear power issues
People who worry about something badhappening at the ANSTO facility are paranoid
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Notasked
in 2004
Notasked
in 2004
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 47
Attitudes towards ANSTO
The community has indicated that ANSTO could do more to showcase its role in international nuclear safetywith many unaware of ANSTO’s authority in this area.
There has been a slight drop in the community’s perception risk associated with ANSTO’s involvement withthe nuclear fuel cycle
11 8 7 8 5
51 51 4629 26
28 30
14 41 47
3 4
1
7 87 7
3215 13
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700) 2004 (n=703) 2007 (n=700)
Any activity that it is associated with the nuclearfuel cycle creates unnecessary panic in the
community
ANSTO plays a key role internationally innuclear safety
ANSTO's involvement with the nuclear fuelcycle puts the community at risk
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Notasked
in 2004
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 48
Attitudes towards ANSTO
By and large, the 2007 findings depict an improved outlook for ANSTO. Since 2004, the community hasbecome more aware and knowledgeable about who ANSTO is and what they do.
As seen in 2004, the closer the residents were to the ANSTO facility, the stronger and more positive theopinions were.
Residents in all locations felt:
ANSTO is a leader in medical research within Australia
They would like to see ANSTO play a leading or major role if Australia is talking about introducing nuclearpower
They rarely heard about the good things that ANSTO does
ANSTO is doing cutting edge scientific research for the benefit of all Australians
Comfortable with ANSTO playing a role in discussions and debate about the potential for nuclear inAustralia
And although there have been some notable improvements in educating the community, there is some work tobe done in ensuring adequate knowledge and a more balance perspective of ANSTO’s role and operations:
Nearly one in four people in Bankstown or Illawarra still feel unsafe living nearby the ANSTO facility
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 49
16 18 19 21 17 228 6
5562 60 63
5961
3859
64 5 4
75
8
71
1 1 1 2 1
1
22 15 15 11 15 11
4629
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
ANSTO is doing cutting edge scientific research for the benefit of all Australians
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO and cutting edge research
Eight in ten respondents agreed that ANSTO was at the cutting edge of scientific research for the benefit of allAustralians.
Although all regions appears to be more positive in reference to this statement compared to 2004, almostthree in ten respondents in Adelaide were still unsure.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 50
8 5 7 5 9 7 7 4
29 26 3122
29 3423 30
41 47 4251
43 44
3842
7 8 6 9 811
94
15 13 14 14 11 323 20
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
ANSTO's involvement with the nuclear fuel cycle puts the community at risk
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO and nuclear fuel cycles
Overall, more than one in three respondents felt that ANSTO’s involvement in the nuclear fuel cycles puts thecommunity at risk.
However, those in Sutherland were less likely to hold this opinion compared to those in theBankstown/Illawarra locations - a sign that local communication has worked to dispel fears.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 51
11 8 10 8 13 8 13 10
51 51 51 51 5249 48 54
28 30 30 29 27 33 25 28
3 4 3 3 3 63
37 7 6 8 5 3 12 5
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
Any activity that it is associated with the nuclear fuel cycle creates unnecessary panic in the community
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO and nuclear fuel cycles
There has been little change in the way the community views whether activity regarding nuclear fuel cyclecreate unnecessary panic.
About two-thirds agree that any activity does cause unnecessary panic.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 52
22 25 26 28 22 14 1028
4351 49 52
4247
25
51
66 4 5
9 11
7
31
0 1 11
2
128 18 19 15 25 29
56
17
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
ANSTO is a leader in medical research within Australia (eg. cancer treatment)
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO, a leader in medical research
Overall, three in four respondents agreed that ANSTO is a leader in medical research within Australia, a slightimprovement from 2004. There was a notable improvement in Adelaide jumping from 35% in 2004 to 79% in2007. This is likely to be heavily associated with ANSTO’s generally high profile through the nuclear powerdebate.
This opinion was more positive in Sutherland (80%) and Adelaide (79%) compared to Bankstown\Illawarra(61%).
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 53
8 9 10 10 7 12 4 3
38 39 37 42 42 4036 33
38 37 37 34 36 3841 44
9 7 9 8 10 59 7
7 8 6 7 5 5 11 13
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
People who worry about something bad happening at the ANSTO facility are paranoid
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO and the community perception ofsafety
There has been little change over the last four years with an even split between those who believe worryabout an incident at ANSTO is warranted and those who believe it is paranoia.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 54
29 20 27 1931 24 30 20
5460 54 61
5457
5562
10 15 13 17 7 17 3 91 0 1 1 2 16 4 5 3 6 2 11 8
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
You rarely hear about the good things that ANSTO is doing
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO and good publicity
As in 2004, most respondents, eight in ten, agree that they rarely hear about the good things that ANSTO isdoing.
There was little variance across different locations, however the proportion strongly agreeing has diminishedacross the board.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 55
17 16 20 17
66 6571
63
9 115
92 3
12
6 6 2 9
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
I'm comfortable with ANSTO playing a role in discussions and debate about the potential for nuclear power in Australia
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO and the nuclear power debate
Eight in ten respondents were comfortable with ANSTO playing a role in discussion and debate about nuclearpower in Australia – important given the high profile nature of this issue.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 56
12 13 15 6
56 57 62
48
14 1311
17
2 23
1
16 15 929
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
ANSTO is a credible source of information and advice in relation to nuclear power issues
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO, a credible source regardingnuclear power issues
Importantly, two-thirds of respondents agreed that ANSTO is a credible source of information and advice inrelation to nuclear power issues
This opinion was slightly less prevalent in Adelaide (54%)
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 57
21 21 2516
56 57 5459
10 12 106
3 4 33
9 7 717
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
I'd like to see ANSTO play a leading or major role if Australia is talking about introducing nuclear power
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO playing a major role in nuclearpower
Overall, more than three in four respondents agreed that they would like to see ANSTO play a significant roleif Australia is talking about introducing nuclear power.
These results suggest the community is comfortable with the country’s leading nuclear facility being drawninto the discussion and making use of the expertise gained over 50 years.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 58
7 9 5 4
46 45 53 45
14 15 1115
1 2 1
32 31 31 36
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
ANSTO plays a key role internationally in nuclear safety
% o
f Res
pond
ents
Strongly agree Agree Disagree Strongly disagree Not sure /no opinion
Attitudes: ANSTO, a key player in internationalnuclear safety
Overall just over half of all respondents agreed that ANSTO plays a key role internationally in nuclear safety.
There was little difference between locations.
Q.19. I’m now going to read you a series of things other people have said about ANSTO. For each one, I’d like you to tell me whetheryou strongly agree, agree, disagree or strongly disagree. The first statement is…
p. 59
Organisational Credibility
Q.27. Do you think ANSTO has (READ OUT SCALE) credibility than (ORGANISATION/PERSON)?
The majority believe that ANSTO is more credible that politicians, the media, Greenpeace and anti-nuclearenvironmental groups.
ANSTO was rated essential on par with universities, scientists in general and CSIRO.
4029 26 24
8 5 4
3033
24 27
16 13 10
1519
25 22
47 5854
7 9 12 13 16 12 19
3 3 6 4 4 4 65 7 6 10 8 7 6
0%
20%
40%
60%
80%
100%
Politicians The media Greenpeace Anti-nuclearenvironmental
groups other thanGreenpeace
Universities Scientists generally CSIRO
% o
f Res
pond
ents
Much more A little more About the same A little less Much less Not sure
p. 60
10 12 8 4
89 87 92 93
1 1 3
0%
20%
40%
60%
80%
100%
Total (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
Yes No Not sure
Corporate Social Responsibility
Q.28. Each year ANSTO produces a report on its corporate social responsibility activities including performance in areas such as theenvironment, safety, community and science. Have you seen or heard anything about ANSTO’s corporate social responsibility reporting?
Only a fraction of respondents had seen or heard anything about ANSTO’s CSR reporting.
Those in Sutherland were a little more likely than those in Adelaide to have seen any CSR reporting.
p. 61
Corporate Social Responsibility
Q.29. Where have you heard about it?
Amongst those recalling the CSR reporting, local newspapers served as the primary source of exposure toANSTO’s CSR material, whether it was an article or flyer.
% of Respondents (n=67)
2722
966
433333
6
0 10 20 30 40
Local newspaper articleFlyer in local paperSite visit at ANSTO
Mail dropThrough work
Word of mouthTV
Public eventANSTO website
Lions clubLocal library
Not sure
p. 62
Corporate Social Responsibility
Q.30. Does knowing that ANSTO produces a corporate social responsibility report make you feel…?
Knowing that ANSTO produced a CSR report made almost half of all respondents more positive, where theremaining half claimed it made no difference.
This was consistent irrespective of location.
14 13 17 14
33 33 29 34
48 48 47 49
2 2 3 21 1 22 3 1 1
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
Much more positive about ANSTO overall A little more positive No differently about ANSTO overall
A little more negative Much more negative about ANSTO overall Not sure
The Nuclear Power Debate
p. 64
The Nuclear Power Debate
Q.20. To what extent do you think the credibility of ANSTO is enhanced by being involved in the public discussions about nuclear power?
Three in four respondents agreed that ANSTO’s credibility would be enhanced by being involved in the publicdiscussion about nuclear power.
There was little difference between locations
28 29 29 23
50 49 5251
10 11 7 13
6 7 5 55 5 6 7
0%
20%
40%
60%
80%
100%
Total (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
To a great extent To a moderate extent To a small extent Not at all Not sure
p. 65
The Nuclear Power Debate
Q.20. To what extent do you think the credibility of ANSTO is enhanced by being involved in the public discussions about nuclear power?
Men are a little stronger in their belief that ANSTO’s reputation is enhanced by being involved in the publicdiscussions about nuclear power. Little difference is evident by age group.
28 32 25 27 28
50 4752 48 51
10 9 11 12 96 8 5 7 65 3 7 6 5
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Male (n=300) Female (n=400) 18-44 (n=266) 45+ (n=434)
% o
f Res
pond
ents
To a great extent To a moderate extent To a small extent Not at all Not sure
p. 66
61 60 63 63
27 28 22 28
12 13 15 9
0%
20%
40%
60%
80%
100%
Total (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
Yes No Not sure
The Nuclear Power Debate
Q.21. Do you understand that in Australia, nuclear science, technology & medical research are currently undertaken at quite differentfacilities than those that would be used in nuclear power production IF it were introduced?
About two in three people understood that nuclear power production and nuclear science and medicalresearch are currently undertaken at different facilities. The bulk of the remainder were not aware of thedifference – something ANSTO needs to address over time.
p. 67
The Nuclear Power Debate
Q.21. Do you understand that in Australia, nuclear science, technology & medical research are currently undertaken at quite differentfacilities than those that would be used in nuclear power production IF it were introduced?
Men are more likely than women to understand that different facilities are or would be used for nuclearresearch and nuclear power production. Older respondents were also a little more likely to claim knowledgein this respect.
61 6955 58 63
2722
30 32 24
12 9 15 11 13
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Male (n=300) Female (n=400) 18-44 (n=266) 45+ (n=434)
% o
f Res
pond
ents
Yes No Not sure
p. 68
3 5 2
18 19 1914
43 4537 43
34 2941 40
2 2 1 3
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
A great deal A moderate amount A little Nothing Not sure
The Nuclear Power Debate
Q.22. How much do you know about how ANSTO handles and manages radioactive material produced by its research reactor?
Across all locations there was very little knowledge about how ANTSO handle and manages radioactivematerial.
The majority claimed to have a moderate to a little amount of knowledge.
The handling of nuclear waste is a key issue in the community’s consideration of the merits of nuclear power.Understanding where waste will go could be the difference between endorsing or rejecting the idea.
p. 69
The Nuclear Power Debate
Q.22. How much do you know about how ANSTO handles and manages radioactive material produced by its research reactor?
Echoing other findings, there is a great of work needing to be done to educate the community aboutANSTO’s handling of nuclear waste, especially given the lack of current knowledge and the extent to whichthe handling of waste is likely to heavily influence the community’s acceptance or rejection of nuclear powerin future.
3 5 2 3 3
1823
15 1222
4344
42 43
43
3427
39 4129
2 1 3 2 2
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Male (n=300) Female (n=400) 18-44 (n=266) 45+ (n=434)
% o
f Res
pond
ents
A great deal A moderate amount A little Nothing Not sure
p. 70
62 61 61 67
34 36 34 31
3 3 5 3
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Sutherland (n=400) Bankstown /Illawarra* (n=150) Adelaide (n=150)
% o
f Res
pond
ents
Yes No Not sure
The Nuclear Power Debate
Q.23. Would you like to know more about how ANSTO handles and manages radioactive material produced by its research reactor?
And although depth of knowledge is low, this does not reflect a lack of interest.
There is a desire to know more with three in five respondent want to know about how ANSTO managesradioactive materials produced by its reactor.
p. 71
The Nuclear Power Debate
Q.23. Would you like to know more about how ANSTO handles and manages radioactive material produced by its research reactor?
Women are more likely than men to want to know more about ANSTO’s handling and management ofradioactive material.
62 5766 64 62
34 3931 34 35
3 3 3 3 4
0%
20%
40%
60%
80%
100%
TOTAL (n=700) Male (n=300) Female (n=400) 18-44 (n=266) 45+ (n=434)
% o
f Res
pond
ents
Yes No Not sure
CareCom Findings
Advocacy
Importance
Performance
Advocacy
p. 74
The Advocacy Question
A universal bipolar measure of relationship, expressed as a 5-point scale:
I’m so impressed about ANSTO that, given theopportunity, I would readily mention this to others.I’m sufficiently impressed by ANSTO, but don’t see it asanything to talk about.I feel I have enough information about ANSTO to knowthat I have no feelings either way about the organisation.I am not all that impressed with ANSTO, but don’t see it asanything to talk about.I’m so unimpressed by ANSTO that, given the opportunity,I would readily mention this to others.
Positive
Advocate
Negative
Neutral
VocallyNegative
p. 75
Community Advocacy Profile
To the community’s view of ANSTO has changed for the better. The extent to which people feel uninformedhas fallen from 61% to 46% – strategically, this remains the key challenge for the organisation in moving in apositive direction.
In addition to fewer people feeling uninformed, there were significant positive shifts in the proportion ofadvocates (up from 4% to 8%) and quietly positives (up from 14% to 19%).
Overall, these finding paint a picture of a positive trend in the advocacy of the community towards ANSTO.
4
14 15
4 3
61
8
19 20
4 3
46
0
20
40
60
80
100
Advocate Quitely positive Neutral Quietly negative Vocally negative Uninformed
% o
f Res
pond
ents
2004 (n=703) 2007 (n=700)
p. 76
Advocacy in detail
In 2004 those living closer to the ANSTO facility showed better (but still not exceptional) knowledge of ANSTOsuch that they could form a view as to how they feel about it (47% were uninformed). Advocacy was higher inSutherland Shire (6%) whilst only 23% in total in that location were positive. In both Bankstown and Adelaide,the vast majority were simply uninformed.
In 2007, the overall landscape has improved but still demonstrates similar trends. Those in closer vicinity to thefacility demonstrate higher advocacy, higher positivity and more knowledge. Advocacy since 2004 hasimproved in all areas.
4 8 6 10 1 8 314
19 1724
1319
5 8
15
20 1921
9
19
819
4
4 65
3
3
53
3 44
2
1
2
6146 47
38
7250
87
63
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=401) 2007 (n=400) 2004 (n=151) 2007 (n=150) 2004 (n=151) 2007 (n=150)
Total Sutherland Bankstown /Illawarra* Adelaide
% o
f Res
pond
ents
Advocate Quitely positive Neutral Quietly negative Vocally negative Uninformed
p. 77
Advocacy in detail
Across gender and age groups, knowledge of ANSTO is better amongst men than women and amongstyounger age groups than older age groups.
Over the last four years, men have become significantly more positive about ANSTO than women.
4 8 5 12 3 4 3 4 5 1014
1914
24
13 16 11 15 152215
2018
22
1219
1520 15
204
46
5
34
45 5
4
3
32
2
3
32
2 3
3
6146 55
34
6654
6654 57
41
0%
20%
40%
60%
80%
100%
2004 (n=703) 2007 (n=700) 2004 (n=328) 2007 (n=300) 2004 (n=375) 2007 (n=400) 2004 (n=325) 2007 (n=266) 2004 (n=378) 2007 (n=434)
Total Male Female 18-44 45+
% o
f Res
pond
ents
Advocate Quitely positive Neutral Quietly negative Vocally negative Uninformed
Importance and Performance
On the charts that follow a gap of one point or greater on themean scale (0-10) between importance and performance is
worth noting
p. 79
Thinking about the image of ANSTO…
6.61
7.45
6.25
7.11
6.79
7.23
0.00 2.00 4.00 6.00 8.00 10.00
Being an innovative organisation
Doing work that enhances the livesof everyday Australians
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
p. 80
Thinking about what ANSTO does…
8.29
7.05
6.44
6.65
7.93
6.98
5.42
6.35
8.14
7.45
5.58
6.45
5.91
6.43
0.00 2.00 4.00 6.00 8.00 10.00
Undertaking medical research (e.g.cancer treatment)
Undertaking nuclear research andtechnology
Actively reducing any concerns youhave about safety (e.g. nuclear
waste)
Providing advice on nuclear issues
Applying nuclear science to solveenvironmental issues
Assisting industry in solvingproblems
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
ANSTO’sperformance in this
area, althoughregistering a slightimprovement, stillrequires attention.
ANSTO’sperformance in this
area, althoughregistering a slightimprovement, stillrequires attention.
p. 81
Thinking about the information ANSTOprovides…
5.73
6.05
5.79
6.14
5.45
4.63
4.86
4.72
5.13
5.00
4.88
5.5
5.03
5.54
5.36
0.00 2.00 4.00 6.00 8.00 10.00
Keeping you informed about safetyissues on a regular basis
Providing information that iscomprehensive (answers all your
questions)
Having people you can relate todelivering information
Providing information that reducesfeelings of risk or uncertainty
Providing information that isinteresting and involving
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
ANSTO has registeredslight improvements in
these areas.
ANSTO has registeredslight improvements in
these areas.
p. 82
Thinking about the ANSTO facilities…
6.53
5.81
6.39
0.00 2.00 4.00 6.00 8.00 10.00
Facilities present no real safety riskto the local community
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
p. 83
Thinking about the claims that ANSTOmakes …
6.10
5.42
6.3
0.00 2.00 4.00 6.00 8.00 10.00
Being believeable and trustworthy inwhat they say
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
The community is moretrusting of what ANSTO
has to say.
The community is moretrusting of what ANSTO
has to say.
p. 84
Thinking about the way ANSTOoperates…
6.10
6.90
7.51
6.79
5.10
6.11
6.77
6.45
6.03
6.5
7.1
6.91
0.00 2.00 4.00 6.00 8.00 10.00
Trying to be open and transparent(they are not secretive - 2004)
They are ethical and honest
Having systems and proceduresthat guarantee safety in the event of
an emergency
Being consistent in what it says
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
The community ismore confident inthe transparencyand honesty with
which ANSTOoperates.
The community ismore confident inthe transparencyand honesty with
which ANSTOoperates.
p. 85
Thinking about the way ANSTOconnects…
3.36
5.89
5.38
5.95
6.31
2.70
5.20
4.68
4.99
6.38
3.22
5.29
4.88
5.32
6.59
5.24
0.00 2.00 4.00 6.00 8.00 10.00
Making you feel you have someinfluence over the way they operate
Listening to community viewpoints
Providing a forum for providing input
Responding to community feedback
Providing (embracing - 2004)economic and employment benefits
for the local community
Impressing others whose opinionsyou have high regard for
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
ANSTO has beensuccessful over the
last four years inempowering thecommunity withregard to how
ANSTO operates
ANSTO has beensuccessful over the
last four years inempowering thecommunity withregard to how
ANSTO operates
p. 86
Overall Importance and Performance(Top 25% of Factors)
8.29
7.51
7.45
7.05
6.90
6.79
6.65
6.61
6.53
6.44
7.93
6.77
7.11
6.98
6.11
6.45
6.35
6.25
5.81
5.42
8.14
7.1
7.23
7.45
6.5
6.91
6.43
6.79
6.39
5.58
0.00 2.00 4.00 6.00 8.00 10.00
Undertaking medical research (e.g. cancer treatment)
Having systems and procedures that guarantee safety in the event of anemergency
Doing work that enhances the lives of everyday Australians
Undertaking nuclear research and technology
They are ethical and honest
Being consistent in what it says
Assisting industry in solving problems
Being an innovative organisation
Facilities present no real safety risk to the local community
Actively reducing any concerns you have about safety (e.g. nuclearwaste)
Mean rating out of 10
Importance (2004 - (n=275)) Performance (2004 - (n=257)) Performance (2007 - (n=380))
“actively reducingconcerns about
safety” still requiresattention
“actively reducingconcerns about
safety” still requiresattention
ANSTO hasimproved in all of thetop 25% of factors.
ANSTO hasimproved in all of thetop 25% of factors.
p. 87
Importance vs. Performance (by location) (2004)
-0.52+0.09-0.37-0.305.366.626.396.355.886.536.766.65Assisting industry in solving problems
-1.14-0.87-1.04-1.023.935.765.475.425.076.636.516.44Actively reducing any concerns you haveabout safety (eg. Nuclear waste)
-0.40-0.12-0.04-0.076.296.857.066.986.696.977.107.05Undertaking nuclear research andtechnology
-1.25-0.65-0.26-0.366.087.828.077.937.338.478.338.29Undertaking medical research (eg.Cancer treatment)
B. Thinking about what ANSTO does…
-0.87-0.55-0.26-0.345.947.037.227.116.817.587.487.45Doing work that enhances the lives ofeveryday Australians
-1.53-0.68-0.18-0.364.476.296.416.256.006.976.596.61Being an innovative organisation
A. Thinking about the image of ANSTO…
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 88
Importance vs. Performance (by location) (2007)
-0.99-0.09-0.02-0.224.896.446.746.435.886.536.766.65Assisting industry in solving problems
NANANANA4.866.006.115.91NANANANAApplying nuclear science to solveenvironmental issues
NANANANA5.936.786.466.45NANANANAProviding advice on nuclear issues
-0.05-1.33-0.72-0.865.025.305.795.585.076.636.516.44Actively reducing any concerns you haveabout safety (eg. Nuclear waste)
-0.22+0.95+0.41+0.46.477.927.517.456.696.977.107.05Undertaking nuclear research andtechnology
-0.14-0.02-0.09-0.157.198.458.248.147.338.478.338.29Undertaking medical research (eg.Cancer treatment)
B. Thinking about what ANSTO does…
-0.81-0.17-0.06-0.226.007.417.427.236.817.587.487.45Doing work that enhances the lives ofeveryday Australians
-0.12-0.21+0.39+0.185.886.766.986.796.006.976.596.61Being an innovative organisation
A. Thinking about the image of ANSTO…
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 89
Importance vs. Performance (by location) (2004)
C. Thinking about what information ANSTO provides…
-0.67-0.44-0.78-0.725.445.675.865.816.116.116.646.53Facilities present no real safety risk tothe local community
D. Thinking about the ANSTO facilities…
-0.72-0.39-0.45-0.453.855.005.085.004.575.395.535.45Providing information that is interestingand involving
-2.06-0.81-0.98-1.014.075.245.185.136.136.056.166.14Providing information that reducesfeelings of risk or uncertainty
-1.56-0.91-1.07-1.073.794.594.824.725.355.505.895.79Having people you can relate todelivering information
-1.79-1.11-1.17-1.193.774.794.964.865.565.906.136.05Providing information that iscomprehensive (answers all yourquestions)
-1.52-0.59-1.17-1.103.864.674.674.635.385.265.845.73Keeping you informed about safetyissues on a regular basis
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 90
Importance vs. Performance (by location) (2007)
C. Thinking about what information ANSTO provides…
-0.38+0.78-0.27-0.145.736.896.376.396.116.116.646.53Facilities present no real safety risk tothe local community
D. Thinking about the ANSTO facilities…
+0.52-0.17-0.07-0.095.095.225.465.364.575.395.535.45Providing information that is interestingand involving
-1.22-0.77-0.41-0.64.915.285.755.546.136.056.166.14Providing information that reducesfeelings of risk or uncertainty
-0.85-0.52-0.75-0.764.54.985.145.035.355.505.895.79Having people you can relate todelivering information
-0.71-0.58-0.45-0.554.855.325.685.55.565.906.136.05Providing information that iscomprehensive (answers all yourquestions)
-1.24-0.82-0.67-0.854.144.445.174.885.385.265.845.73Keeping you informed about safetyissues on a regular basis
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 91
Importance vs. Performance (by location) (2004)
-1.39-0.14-0.30-0.345.087.036.446.456.477.176.746.79ANSTO is consistent in what it says
-1.57+0.03-0.82-0.746.437.276.706.778.007.247.527.51Having systems and procedures thatguarantee safety in the event of anemergency
-1.54-0.49-0.80-0.795.176.546.096.116.717.036.896.90They are ethical and honest
-2.37-0.39-1.01-1.004.695.565.045.107.065.956.056.10Trying to be open and transparent (theyare not secretive – 2004)
G. Thinking about the way ANSTO operates…
-1.18-0.73-0.62-0.684.415.495.495.425.596.226.116.10Being believable and trustworthy in whatthey say
F. Thinking about the claims that ANSTO makes…
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 92
Importance vs. Performance (by location) (2007)
+1.01-1.25+0.19+0.127.485.926.936.916.477.176.746.79ANSTO is consistent in what it says
-1.98+0.52-0.37-0.416.027.767.157.108.007.247.527.51Having systems and procedures thatguarantee safety in the event of anemergency
-1.01-0.23-0.32-0.405.706.806.576.506.717.036.896.90They are ethical and honest
-1.44+0.22+0.06-0.045.626.176.116.067.065.956.056.10Trying to be open and transparent (theyare not secretive – 2004)
G. Thinking about the way ANSTO operates…
-0.19+0.36+0.29+0.205.406.586.406.305.596.226.116.10Being believable and trustworthy in whatthey say
F. Thinking about the claims that ANSTO makes…
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 93
Importance vs. Performance (by location) (2004)
H. Thinking about the way ANSTO connects with the community…
-0.69+0.03+0.13+0.074.315.616.686.385.005.586.556.31Impressing others whose opinions youhave high regard for
-1.75-0.39-0.55-0.614.185.064.624.665.935.455.175.27Providing (embracing -2004) differentviewpoints about their operations
-2.14-0.44-0.98-0.963.674.715.134.995.815.156.115.95Responding to community feedback
-2.23-0.67-0.61-0.704.273.924.824.686.504.595.435.38Providing a forum for providing input
-1.52-0.33-0.71-0.694.234.895.335.205.755.226.045.89Listening to community viewpoints
-0.35-0.20-0.78-0.663.362.542.682.703.712.743.463.36Making you feel you have someinfluence over the way they operate
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
p. 94
Importance vs. Performance (by location) (2007)
H. Thinking about the way ANSTO connects with the community…
+0.74-0.75-1.10-1.075.744.835.455.245.005.586.556.31Impressing others whose opinions youhave high regard for
NANA-1.42-1.32NANA6.596.595.935.455.175.27Providing (embracing -2004) differentviewpoints about their operations
-0.47-0.42-0.69-0.635.344.735.425.325.815.156.115.95Responding to community feedback
-2.21+0.04-0.36-0.504.294.635.074.886.504.595.435.38Providing a forum for providing input
-1.42+0.31-0.64-0.604.335.535.405.295.755.226.045.89Listening to community viewpoints
-1.00+0.34-0.10-0.142.713.083.363.223.712.743.463.36Making you feel you have someinfluence over the way they operate
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Adel-aide
(n=19)%
Bank-stown/
IllawarraCity*
(n=42)%
Suther-landShire
(n=214)%
Total(n=275)
%
Q15 STATEMENTS
GAP(IMPORTANCE MINUS PERFORMANCE)PERFORMANCEIMPORTANCE
Appendix 1
The Questionnaire