Annual Review 2016 - konnectedpeople.co.uk...Contents 02 ChairmanÕs message 04 Our mission, vision and values 06 CEOÕs summary 08 The authoritative voice of the profession 12 The

Annual Review 2016

Contents

02 Chairman’s message

04 Our mission, vision and values

06 CEO’s summary

08 The authoritative voice of the profession

12 The first-choice destination for FM research, information and debate

16 Fostering a vibrant, accessible and engaged community

22 Celebrating the impact of FM

24 The development partner of choice for individuals and organisations

28 Fulfilling our purpose and aspirations

31 2016 Financial summary

32 Our priorities for 2017

33 Board & Members’ Council members

BIFM Annual Review 2016 01

02 BIFM Annual Review 2016

Chairman’s message

Welcome to the 2016 Annual Review

I consider it a great privilege to have been elected as BIFM’s chairman at what I consider to be an exciting phase in the Institute’s history.

The past year has seen BIFM enter a positive period of financial stability and organisational growth, with the future looking set to hold important opportunities for the continued advancement of both the Institute and profession.

Steering a professional body is no easy task, and bold steps are always required to move the Institute forward. But I’m proud that BIFM has remained committed to the ongoing implementation of its strategic ambitions and I’m confident we are firmly focused on the path we must take to deliver on our mission to promote excellence in FM for the benefit of practitioners, the economy and society.

Building on the strong leadership of our former chairman, Julie Kortens, I can see that significant improvements are continuing to be made, the impact of these helping to move us in a positive direction towards achieving our key objectives and ensuring the prospects for BIFM remain bright. I am in no doubt that the work being undertaken will continue to yield positive results.

It is my genuine belief we have an amazing Institute, with a fantastic head office team and dedicated volunteers, all of whom are committed to ensuring BIFM is in the best position possible to take the next steps in its transformative journey.

The continued support of our staff, volunteers and membership will be crucial, and I have seen first-hand how much they contribute to developing the role BIFM has to play in representing the industry, raising standards and developing FM professionals.

As a volunteer who has been proactively involved with BIFM for almost 13 years, I am incredibly proud to be now serving as its chairman and I am excited to see how much further forward our current trajectory will take us, and the strides BIFM will make in the coming year.

BIFM Chairman, Stephen Roots


With thanks to Julie Kortens, immediate past Chairman

I would like to take the opportunity to express our sincere and grateful thanks to my predecessor Julie Kortens. Having worked closely with Julie as her deputy chairman, I have seen how much she has contributed to the development of BIFM, strengthening the solid foundations which I believe are key to the future success of the Institute.

During her tenure, Julie has been instrumental in directing, changing and evolving the Institute, helping to build its resilience and ability to grow into the future. She has been (and continues to be) an excellent champion for BIFM, playing an integral role in what has been a time of transition and helping to guide BIFM to a point of great promise for the future of our professional body.

On behalf of the Board and the membership, I would like to thank her for her invaluable support, guidance and counsel, and also personally thank her for the support she has lent me as I stepped into the chairman’s role.

“ Being chairman of BIFM has been an amazing, humbling and rewarding experience. I am so proud of all that we have achieved and despite the challenges we have faced, we have always held true to our core purpose for our members and the profession.”

Julie Kortens, BIFM Chairman, 2014 – 2016

Our mission, vision and values


OUR MISSION: The professional body responsible for promoting excellence in FM for the benefit of practitioners, the economy and society

OUR VISION: To be the internationally recognised authoritative voice of FM and development partner of choice for professionals and their organisations

OUR VALUES: Passionate – Proud – Professional – Progressive

To be the recognised authoritative voice of the profession

1 To become the first-choice destination for FM research, information and debate

To foster a vibrant, accessible and engaged community

To be the development partner of choice for individuals and organisations

To ensure the organisation has the appropriate capabilities to fulfil its purpose and aspirations

2 3 54


1993 - BIFM is formed from the merger of the Institute of Facilities Management (IFM) and the Association of Facilities Management (AFM)

- Global FM formed by past BIFM chairman Stan Mitchell

2001 - BIFM Awards launched

2004 - First edition of FM World published - BIFM Ireland Region launched

2006 - Educational Strategy ratified by the BIFM Board

2008 - BIFM becomes a Regulated Awarding Organisation

2009 - CBIFM grade launched

2010 - Launch of new BIFM qualifications accredited on the national framework

2011 - Inaugural ThinkFM conference

2012 - BIFM qualifications integrated into FM Apprenticeships - BIFM Qualification Framework grew to Level 2–7 becoming the world’s

most extensive FM qualifications framework

2013 - BIFM celebrates its 20th anniversary - Interserve becomes the first BIFM recognised employer centre

2014 - Launch of the FM Professional Standards

2015 - BIFM Direct online learning portal launched - 250th edition of FM World published - First-ever Achievement Ceremony celebrating those who have

achieved a BIFM qualification - BIFM Nigeria Region launched - ‘Trailblazer’ apprenticeships in FM (Levels 3, 4 and 6) in development

2016 - BIFM membership tops 17,000 - BIFM United Arab Emirates Region launched - Governance changes ratified at AGM; opening up new routes to the Board - BIFM Awards reworked to showcase impact of FM on sustainability,

brand, customer experience and society

The evolution of BIFM

Facts and stats Amount raised for chairman’s charities in 2016:

£12,907.83 for Children with Cancer and Shooting Star CHASE


CEO’s summary

As someone with a background in professional development, I am constantly reminded of the potential within the facilities management profession.

Ensuring robust frameworks are in place to support people whatever their career aspirations is a core part of BIFM’s purpose and has been a key driver in developing both the FM Professional Standards and the qualifications pathway which they underpin.

Ultimately, FM is all about people and it is the human stories that continue to inspire and motivate me after 10 years working to support the advancement of the FM profession and now in my role as Acting Chief Executive of BIFM.

As the sector and profession continues to evolve, BIFM will remain at the forefront of supporting people to progress and achieve, helping to equip them with the correct skills, competences and behaviours that enable excellence and effective practice within an industry that has a fundamental impact on people’s lives each and every day.

The capacity to continually learn and improve is something I am a passionate about, and the change of leadership has presented BIFM with an opportunity to look inwardly at our organisation and see how we can be even better at what we do.

In line with one of our strategic goals of ensuring the Institute has the appropriate capabilities to fulfil its own purpose and aspirations; one of my top priorities is to undertake a root and branch review of our processes and the way we work. This has resulted in us conducting a process engineering exercise from which every customer journey will be mapped to improve efficiencies and add value to customer engagement.

We are currently looking at the design and structure of the organisation, evaluating what skills, roles and capabilities we will need to continue delivering the highest quality content, insight and learning in order to remain relevant to our industry. A disruptive period for BIFM staff as we transform, but transformation is needed not only so that we remain fit for purpose but to be in the strongest position to deliver on the ambitions of the profession and the high expectations placed upon us.

But we are not tackling this transformation alone. I have been accepted onto the Goldman Sachs 10,000 Small Businesses programme aimed at companies with real growth opportunities. This is an intensive programme that provides access to an enormous wealth of expertise, support and guidance.

BIFM Acting Chief Executive, Linda Hausmanis


Facts and stats

17,131members (at highest point in year)

4,758 new members

1,195 members upgraded their membership

1,042 international members in 80 countries outside the UK

2016 – Year in Review

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● Sixth annual ThinkFM conference

● Third Middle East Facilities Management Business Confidence Monitor published

● FM World relaunched

● Inaugural BIFM Achievement Ceremony

● World FM Day

● Governance changes ratified at AGM

● BIFM Awards

● UK Facilities Management Business Confidence Monitor published

● Operational Readiness Guide published

● Consultation on assessment plan for new FM Supervisor (Level 3) Apprenticeship

● First Nigeria Facilities Management Business Confidence Monitor published

● New BIFM UAE group launched

● New BIFM Chairman appointed

● 20th annual BIFM Ireland Summit

● Consultation on standards for new Senior FM (Level 6) Apprenticeship

● Approval granted to develop standards for new FM Manager (Level 4) Apprenticeship

● The Workplace Advantage report published by the Stoddart Review

● Governance structure changes introduced

● 10th Sustainability Survey published

● BIFM Direct online learning option launched for Level 4 qualification

J

The authoritative voice of the profession


As passionate advocates of facilities management, BIFM is the distinctive and authoritative voice for the profession throughout the UK and worldwide, championing the value of FM and the unique contribution it makes to business performance, the economy and wider society.

The results of BIFM’s annual UK Business Confidence Monitor 2016 revealed that the outlook of the UK facilities management sector remained buoyant despite uncertainty over external factors affecting the business environment, such as the EU Referendum, the economy and changes to government funding.

For 2016, the survey, in partnership with Barclays and i-FM, was refined with new questions around the National Living Wage and Apprenticeships, with the results giving a clear indication of the current state of play within the sector and acting as a measure of overall business confidence for the coming 12 months.

The second annual Middle East Business Confidence Monitor also pointed to optimism within the FM sector across the region, while BIFM launched its first Nigeria Business Confidence Monitor, which recognised the country’s growing and professionalising facilities management industry despite undercurrents of economic uncertainty.

Key findings from the UK Business Confidence Monitor 2016

Business Confidence Monitors

BIFM’s 10th annual Sustainability Survey – the longest running survey of its kind in the UK – was published in September, illustrating the pivotal role the FM profession plays in embedding sustainable practices across the business agenda.

The report looked closely at how sustainability in FM has developed over the past 10 years, how it is projected to develop over the next decade and what this will mean for the FM profession in future. The key themes identified included technology and social factors as well as an evolving language now used to define and communicate what sustainability means, with the recommendations detailing what FM professionals and organisations could be doing on a day-to-day basis to bring sustainability to the forefront of FM and business discussions.

BIFM’s 10th Sustainability Survey


312 respondents

(up 23%)

62% rated the

FM business environment

as ‘positive’ or ‘very positive’

(down 8%)

49% expected the FM business environment to improve (down 5%)

42% believed their organisation

would increase their

workforce (up 8%)

BIFM was host and one of the founding partners of The Stoddart Review, a new study into workplace’s contribution to business performance formed in memory of Christopher Stoddart.

Bringing together business leaders and workplace experts to assess why organisations continue to see workplace as a cost rather than an asset they can use to unlock latent value in their workforce, the results of The Workplace Advantage report revealed that smarter use of Britain’s work space could improve productivity by between 1 to 3.5 per cent.

The report was published and distributed through a Sunday Times supplement in December 2016 to more than 1.5 million business leaders, and through direct mail to the leaders of FTSE 500 companies. Download The Workplace Advantage report at stoddartreview.com

The Stoddart Review

Exemplary FM was celebrated at the BIFM Facilities Management Awards, which saw the introduction of several new categories to further enhance the Awards programme and reflect the ongoing advancement of the profession.

Focus was placed on organisational success through the ‘Impact on Organisational Performance’ Award in recognition of the significant contribution the facilities

management function, provision or process can make to top level performance metrics.

The ‘People’ categories also underwent a full review and refresh to better showcase outstanding talent at each career stage. This resulted in the launch of two new categories – ‘Leader of the Year’ and ‘Manager of the Year’ – and the ‘Rising Talent’ category updated to become ‘Newcomer of the Year’. Turn to p22 & 23 to read more about our 2016 winners.

BIFM Facilities Management Awards


The Stoddart Review was formed to continue the work of an industry leader, Chris Stoddart, MCIOB, FBIFM.

“ How you choose to invest in the space, the people responsible for it and the solutions you seek from the supply chain can change overnight with one simple shift in focus. Reframe your focus to revenue per square foot, not cost per square foot. In so doing, unlock your hidden performance lever. CEOs ignore the economic potential of smarter workplaces at their peril.”

Polly Plunket-Checkemian, programme director of the Stoddart Review

www.stoddartreview.com

www.stoddartreview.com


“ ThinkFM not only provides a platform to amplify current trends, thinking and initiatives within FM, but it also facilitates invaluable networking and knowledge-sharing opportunities.” Bill Hancox, Director of Facilities Management at Edge Hill University

“ A great and innovative conference that shows how much the FM sector is developing. BIFM has done an excellent job putting together an exciting and interesting conference.” Karin van de Laar, Head of Business Development at The Prince’s Trust

“ ThinkFM was a great experience with a lot of really transferable advice and information about many areas of FM from some very knowledgeable speakers.” Anthony Partridge, Assistant Facilities Operations Manager at the University of Exeter

Our flagship conference ThinkFM returned for a sixth year, with a focus on the role of facilities management in unlocking organisational productivity.

With a line-up of thought leaders, researchers and industry experts including keynote speaker Marc Priestley, Formula 1 writer and broadcaster and former McLaren Racing mechanic, the programme specifically explored wellbeing and happiness and the strong influence they have on business performance.

The conference was designed to promote debate and future thinking to focus the FM profession on how it needs to evolve to deliver benefits to business, the economy and wider society. Delegates got to hear from business and FM leaders who are tackling the productivity issue as well as get a glimpse into the future and how technological, societal and economic factors will affect our organisations and ways of working.

For the first time, the conference was streamed live to an online audience as well as attended by more than 300 delegates at London’s Milton Court.

ThinkFM Conference

The first-choice destination for FM research, information and debate


We continuously develop the profession’s knowledge and research base, providing opportunities for FM practitioners to seek guidance, insight and resources that promote best practice and demonstrate the significance of FM to service users and stakeholders across industry.

The publication of our Operational Readiness Guide to ensuring long-term effectiveness in the design and construction process was a major step in recognising the increasingly vital role FMs have to play in delivering greater value to end user organisations that occupy buildings.

Built around the RIBA Plan of Work launched in 2013, the guide was developed by BIFM’s Operational Readiness steering group under the direction of the Institute and academics to provide practical insight into the roles and responsibilities of the FM discipline at each stage of the design and construction process and promote greater collaboration and integration across the built environment.

The Operational Readiness Guide was the first in a suite of knowledge and guidance that has been developed since its publication and which includes BIFM’s Good Practice Guide to The Role of FM in BIM Projects and the Employer’s Information Requirements guide, both of which followed in 2017.

Our mission to equip FM practitioners with a thorough understanding of the purpose, value and benefits of Building Information Modelling (BIM) was further underpinned by its incorporation into the FM Professional Standards, a change that reflects the growing impact BIM has on the working practices of our members as the industry adapts to the challenges and opportunities it will provide.

Building Information Modelling guidance


A survey conducted by UK Construction Week in partnership with BIFM revealed that more than 80% of FM professionals believe more needs to be done to take whole lifecycle costs into account during the construction process.

When asked what role FM should play in the construction process, 85% said it should be fully integrated throughout, but only 15% found in experience that it was.

You can find all BIFM’s reports, Good Practice Guides, Guidance Notes and more at bifm.org.uk/knowledge

www.bifm.org.uk/knowledge

BIFM’s official magazine FM World was relaunched in July, changing from a fortnightly publication to monthly.

The relaunch and redesign, which saw a restructuring of content and improvement in paper stock, followed an extensive six-month period of consultation that included a readers’ survey seeking opinions on the magazine’s future and giving BIFM members the chance to influence the quality and relevance of news and features.

In addition to the use of data dashboards and infographics to help make the content more accessible to readers, the Facilitate section was introduced to provide a detailed view of specific issues or look at broader trends facing the profession.

Following its relaunch, FM World was shortlisted as a finalist in the ‘Best Association Magazine or Newsletter’ category in the Association Excellence Awards.

FM World relaunch


Facts and stats

26 webinars held

1,948 webinar registrants

3 Good Practice Guides published

3 Guidance Notes published

7 surveys conducted

1,952 survey respondents

92% of readers rate

the new design as good or excellent

85% rate the quality of writing as good

or excellent

84% rate the overall

readability as good or excellent

60% said the new

Facilitate section is valuable or

highly valuable

The BIFM Pay & Prospects survey, formerly the Salary Survey, in association with FM World, provided a snapshot of how those working within facilities management view their career development and opportunities for progression.

The survey results pointed to the impact the highly technical skills framework and comprehensive qualifications offered by BIFM is starting to make on the FM profession, with respondents citing a better salary, better long term prospects and fresh challenges as among the reasons for joining their current employer.

Other top line results revealed that 51% agreed their employer offers good career progression, 54% agreed they offer a competitive salary and 71% agreed their organisation offered flexible working.

Pay & Prospects survey


Do you agree with the statement? My employer offers good career progression

49%disagree

51%agree

My employer offers a competitive salary

46%disagree

54%agree

My employer offers flexible working

29%disagree

71%agree

Main reasons for joining current employer

14%Senior position

17%Better salary

18%Better long-term

prospects

39%Fresh challenge

19%Reputable company

19%Was unemployed

10%Better location

6%Company merger

Reasons for staying with current employer

45% I enjoy where I work

19% Location

22% Job security

14% Salary

Fostering a vibrant, accessible and engaged community


We believe it is vital to regularly communicate and engage with

our members in order to establish strong, professional networks and communities that are empowered to act as ambassadors for FM, helping to promote the profession, reinforce its value and support its continued advancement.

“ The more you are prepared to put in, the more you get out”

As a committee member for BIFM’s Sustainability SIG, Greg Davies, director of market development at Assurity Consulting, has taken an active role in supporting the Institute in a variety of capacities since he began volunteering in 1993, from supporting the annual Sustainability Survey and writing and reviewing our Good Practice Guides to representing BIFM at external conferences and exhibitions, delivering seminars and presenting at events such as ThinkFM.

“FM is a broad and diverse subject which continues to evolve to meet demand inside as well as outside the organisation. Volunteering for BIFM offers the opportunity to not only become involved in helping shape some of the thinking and understanding within particular areas of FM, but also learn and keep pace with the changes impacting elsewhere within the industry.

“What I enjoy most about being a BIFM volunteer are the opportunities for networking and relationship building that constantly allow me to meet new people as well as maintain long-standing relationships, some of which have endured for more than 24 years. I also enjoy the opportunity to learn as well as actively contribute to the understanding and knowledge within the FM industry. This includes being able to share and collaborate with others in different areas of FM that otherwise I might not get to meet or learn from.”

The passion, enthusiasm and commitment BIFM’s volunteers bring in helping to shape the Institute as a professional body and leader within the FM industry was celebrated at our annual Volunteer Recognition Awards.

For 2016, a new category, ‘Knowledge Contribution to BIFM and the FM Industry’, was introduced in recognition of the increasing input our volunteers are making to our research and insight offer.

And for the first time, the Volunteer of the Year Award was also extended to include those volunteers who give their time to our audit and governance committees as well as the BIFM Awards judging panel.

Volunteer Recognition Awards


The 2016 winners

1. Volunteer of the Year: Steve Gladwin

2. Special Interest Group of the Year: International Special Interest Group

3. Regional Committee of the Year: BIFM North Region

4. Knowledge Contribution: Procurement Special Interest Group

Find out more about volunteering at bifm.org.uk/community

www.bifm.org.uk/community


Throughout 2016, our nine regional groups, four international groups and 13 Special Interest Groups delivered a huge range of activities and events, offering opportunities for our members to learn, debate and connect with other FM professionals.

Take a look back at just some of the key events and projects they were involved in:

2016 community activities

J F M A M J

FM Leaders’ Forum debates the skills shortage in FM at its first round table discussion of the year

BIFM Wales hosts its ‘Creating the Workplace of the Future’ event at Cardiff’s Wales Millennium Centre

The Operational Readiness Group develops the Operational Readiness Guide

BIFM corporate members’ event on ‘Sustainability in FM’

WiFM celebrates International Women’s Day on the theme ‘Pledge for Parity’ to recognise equality in the FM workplace

BIFM Scotland celebrates exceptional FM at its annual Gala Ball and Recognition Awards

BIFM London, BIFM North, BIFM South and BIFM Midlands all host their annual golf competitions

The annual WiFM conference takes place on the theme ‘Play My Part’

BIFM corporate members’ event explores ‘Productivity in FM’

Rising FMs kick off the first in a series of behind-the-scenes Open Building events at London landmark The Wellcome Trust

Health & Safety SIG reviews and rewrites the Managing Fire Safety Good Practice Guide

BIFM London stages its annual conference in the capital with case studies on key FM projects such as the Olympic Park

Workplace SIG and Rising FMs host a ‘treasure hunt’ to mark Clerkenwell Design Week

BIFM Scotland hits the green for its annual golf day

BIFM Wales hosts its annual charity golf tournament


J A S O N D

BIFM Nigeria develops its first Nigeria Business Confidence Monitor 2016

Sustainability SIG works with BIFM on the 10th annual Sustainability Survey

People Management SIG hosts its annual ‘Celebrating People’ evening to celebrate the achievements of the winners and highly commended entrants of the 2016 BIFM Awards

BIFM UAE organises its first networking event in Dubai to mark the group’s official launch

BIFM corporate members’ event discussing ‘Technology in FM’ held at Wembley Stadium

BIFM Ireland annual FM Summit exploring the theme ‘Workplace partnerships – Rethinking FM’

International SIG co-ordinates the BIFM communities’ World FM Day activities

BIFM South West tees off for its annual golf day

BIFM North hosts its black-tie Summer Ball 2016

Procurement SIG writes a new Guidance Note on Collaboration in FM: Integrated Supply Chain Management

FM Leaders’ Forum, in collaboration with the International SIG, releases its Outsourcing Across Borders paper

BIFM London hosts its annual summer party

The FM community came together to mark World FM Day in July, with activities planned around the theme ‘Empowering people for a productive world’.

As the single biggest worldwide celebration of FM, BIFM members hosted a range of activities, from breakfast seminars and site visits to webinars and networking evenings, alongside events organised by organisations from across the globe.

The Institute also partnered with Ace Project Solutions, which hosted a World FM Day conference in Barbados featuring a keynote speech by Deborah Rowland, BIFM Manager of the Year 2013 and the winner of the Global FM Platinum Award of Excellence in FM 2014, on the importance of strategic FM.

World FM Day 2016

BIFM was officially launched in the United Arab Emirates after the Institute was granted a commercial licence to operate a new educational programme in the region by the Dubai Chamber of Commerce.

The initiative, granted through the Dubai Association Centre scheme, is part of a range of development opportunities BIFM plans to offer to aid the facilities management profession and BIFM members based in the UAE.

Professionals in the region will now be able to benefit from membership, qualifications and training solutions based on the FM Professional Standards as well as access industry research and insight to contribute to raising regional best practice.

United Arab Emirates region launch


Facts and stats

208 volunteers

65 new volunteers

124 regional and SIG events

7,244 registrations for regional and SIG events

Facts and stats

21K+ followers on Twitter

28 SIG & Region Twitter profiles

13,700+ followers on LinkedIn

35,246 LinkedIn group members

7,571 Tweets using #WorldFMDay

#ThinkFM trended at UK No.8


BIFM Ireland celebrated 20 years of its FM Summit, welcoming delegates to its annual conference and awards evening at Dublin’s Croke Park stadium in November.

Compered by Irish TV personality Aoibhinn Ni Shuilleabhain, the conference theme ‘Workplace partnerships – Rethinking FM’ explored the parameters of facilities management and offered techniques for advancing the value of FM for core business operations through the generation of beneficial bottom line

outputs such as increased productivity, lower costs and enhanced efficiency.

Speakers included Pat Gilroy, former Dublin football manager and Country Director at Veolia FM, John Longeran, former governor of Mountjoy Prison and Paul Carty from Guinness Storehouse.

The BIFM London Region Annual Conference at iconic arts venue King’s Place featured case studies from key London projects including the Olympic Park.

Featuring a range of speakers from England Rugby, Active, Lexington Catering and more, the programme looked into how wellbeing can be brought into the workplace through training and development, design, food and management.

Meanwhile, BIFM Scotland hosted its Gala Ball and Recognition Awards celebrating the outstanding FM professionals and projects operating in Scotland.

Ireland and London region conferences

Celebrating the impact of FM


As an ever-evolving multidisciplinary function, the impact of facilities management can be far-reaching, influencing and improving the lives of those who use the built environment.

Exemplary FM can make a profound difference to an organisation, its employees or wider community, in turn positively impacting on and adding value to the economy, the environment and society at large.

The winners of the ‘Impact’ categories of the BIFM Awards 2016 are just some of the pioneering examples of the positive change that excellent FM initiatives can make by addressing issues such as accessibility, diversity, employment, equality and safety.


Brand Impact: Gather & GatherThe Gather & Gather objective was to create a brand that demonstrated the importance of food within workplace strategy; the brand needed to exploit the opportunity to connect people and to show how great food makes people feel happier, healthier, engaged and more productive.

Impact on Organisational Performance: National Grid and 14FortyNational Grid needed a workspace solution to support the rebranding of the organisation as an innovative energy company and thought leader, in the pursuit of making workstations a thing of the past. With the support of 14Forty, the company developed its corporate estate ‘Smart Workspace’ initiative to provide a cost effective, flexible, productive, collaborative and environmentally sustainable workplace environment for its staff.

Workplace Impact: Ministry of Justice and Matrix BookingThe Ministry of Justice’s Commuter Hubs, powered by Matrix Booking, have delivered a better work-life balance for staff, reduced the demand for workstations in central London and improved the utilisation of existing offices at minimal additional cost to Government. They provide a workstation in a convenient location close to an individual’s home, which means less time spent commuting whilst retaining all the advantages of working in a main office.

Impact on Customer Experience: Carillion Customer Experience CentreThe Customer Experience Centre in Sheffield has become the focus of Carillion’s FM Services: a hub containing the majority of its helpdesks and the home of its FM customer satisfaction measurement activities. It is where Carillion makes great FM customer experiences real, sustaining and empowering: the heartbeat of Carillion.

Impact on Sustainability: BaxterStoreyAs the UK’s leading independent hospitality provider for business and industry, BaxterStorey’s success is driven by delivering excellent foodservice which uses the freshest, locally-sourced, seasonal ingredients served by highly skilled and motivated teams. Its ‘Food Waste Costing the Earth’ scheme delivers the highest quality catering offer, helping to sustain the local supply chain, reduce energy usage and minimise transport impacts.

Societal Impact: VINCI FacilitiesIn 2013, the team at VINCI Facilities entered into a landmark 10-year contract to provide facilities management services to Peabody’s housing estates across London. The company began the largest single social initiative it had ever undertaken, developing ‘Reading from the Start’, an early intervention literacy programme designed to stop illiteracy in its tracks.

The development partner of choice for individuals and organisations


We are committed to excellence and the professional development of all FM practitioners, helping to raise standards in facilities management by supporting all those working within the profession to progress, grow and achieve at every stage of their FM career.

Central to this is creating long-term partnerships with individuals and employers and providing the frameworks and platforms to encourage lifelong learning and the development of high performing FM teams equipped with the right knowledge, skills and competences aligned to the FM Professional Standards to enable businesses to deliver against their objectives.

The first cohort of Sodexo employees graduated with a BIFM Level 4 Diploma delivered through the company’s IFM Academy.

The Sodexo IFM Academy represents a true partnership between BIFM and industry, evidencing the value employers place on upskilling staff with BIFM-accredited qualifications underpinned by the FM Professional Standards. A further 80 employees enrolled into the Sodexo IFM Academy are expected to graduate in 2017.

Sodexo graduates

BIFM began working with a ‘Trailblazer’ group of employers and higher education institutes on the creation of new FM Apprenticeships aligned to the FM Professional Standards.

This followed a 2013 government review into existing Apprenticeship frameworks to identify areas for improvement and give employers greater say in the knowledge, skills and behaviours required of their workforce, therefore leading to higher quality Apprenticeships of greater relevance to industry.

Standards and assessment plans that have since been approved, or are in development, include Facilities Services Operative (Level 2), FM Supervisor (Level 3), FM Manager (Level 4) and Senior/Head of FM (Level 6), ensuring FM professionals can progress and achieve at every stage of their career. Find out more at bifm.org.uk/FMApprenticeships

New FM Apprenticeships


“ As the FM industry becomes increasingly professionalised and the marketplace moves towards a delivery model of strategic partnerships, the Sodexo IFM Academy is central to providing both meaningful development to employees and a platform to compete.”

Andrew Wilkinson, Marketing Director, Sodexo Corporate ServicesFacts and stats

1,884 learner registrations on BIFM qualifications Levels 2-7 (up 15.9% on 2015)

738 qualification certificates issued

285 international learners in 40 countries outside the UK including

• Malaysia: 95• Ireland: 52• United Arab Emirates: 29• Saudi Arabia: 14• India: 11

Sodexo employees (back l-r) Julie Jack and Chris Hope with (front l-r) Keith Whatley, Paula Campbell and Julie Jackson.

“ I’ve been a BIFM member for five years and during this time have found the support, information and knowledge provided has helped me to keep up-to-date and ahead in my day-to-day role. I’ve recently upgraded my membership to help me to progress my career further and can now use MBIFM after my name to show my professionalism and commitment to getting ahead in FM. I’ve also noticed a number of employers are now looking for facilities professionals with a BIFM qualification as a requirement.” – Daniel Carroll, Office Services Supervisor at the Engineering Council

www.bifm.org.uk/FMApprenticeships

The BIFM Careers Zone returned to the Facilities Show for a second year, offering FM professionals support with all aspects of career advice.

A total of 26 tailored seminar sessions were staged at the BIFM hub over the course of the three-day event, along with advice clinics and workshops covering key topics such as networking, mentoring and upskilling. Careers Zone speakers included Alan Russell, the BIFM FM of the Year 2015 winner.

Hundreds of FM professionals visited the stand to receive inspiration and advice on moving forward in their career and to learn about the career opportunities the FM sector offers.

BIFM Careers Zone

In 2016, we launched BIFM Direct as a self-study online option for those looking to undertake one of BIFM’s qualifications at Levels 2, 3 or 4.

BIFM Direct contains all the learning resources and assessments needed to achieve a BIFM qualification, with learners supported by:

• Access to a tutor• World-renowned development videos by VideoArts which add depth and humour to

the learning journey, and• Monthly webinars delivered by leading university tutors and/or FM practitioners.

So far, the webinars have covered subjects including Leadership & Management, Building Information Modelling, Emotional Intelligence, Contract & Procurement Management, Project Management, Financial Management and Risk Management.

Their success has resulted in us extending an invite to our wider membership base for CPD purposes. Find out more at bifmdirect.org

BIFM Direct – online learning and assessment


We announced that the Institute would be introducing a new training programme centrally as part of our soon-to-be launched BIFM Academy.

We confirmed that the current BIFM Training joint agreement with Quadrilect Ltd will come to an end in September 2017 as we strive to increase the professional development options available to support FM practitioners in their career progression.

The creation of BIFM Academy, which will offer training courses aligned to the FM Professional Standards, is central to our strategic aim of being the professional development partner of choice for both individuals and employers, raising standards and building capacity across the wider FM industry.

Training provider change

Facts and stats

3,469 delegate days delivered through BIFM training

250 individual applicants to BIFM Direct

152 training courses

3,469 delegate days delivered through BIFM training

Average satisfaction score from course delegates:

91%

www.bifmdirect.org


The importance of learning and professional development was celebrated at BIFM’s inaugural Achievement Ceremony for those who had gained a BIFM qualification in facilities management.

Learners who had completed their BIFM qualifications across levels 3 to 7 were invited to attend the event at London’s BT Auditorium where they were presented with certificates. The guest speaker was Benjamin Mee, director of Dartmoor Zoo and author of the bestselling book We Bought A Zoo.

BIFM Achievement Ceremony

Fulfilling our purpose and aspirations


We care passionately about ensuring BIFM remains at the forefront of facilities management and are committed to not only operating a well-run business that is indispensable to our members and the wider business community, but one that is capable of realising our ultimate purpose of advancing the FM profession.

Michael Kenny Soft Services Manager at FES FM Ltd

Lisa Hofen Deputy Head of Strategic FM at Oxford University

Lucy Black Head of Facilities at the University of Plymouth

Governance changes to open up the routes to the BIFM Board were ratified at the 2016 Annual General Meeting, offering greater opportunities for members to influence its make-up.

The new process of nomination and election allows all eligible BIFM members to put themselves forward for election in non-executive director (NED) positions.

The introduction of this new governance structure is the result of a review commissioned by the Board in 2014 to assess its effectiveness and identify areas to improve. The review focused on the Board composition and its ability to attract diverse and appropriately qualified individuals.

The new process of nomination and election from the membership increases the size of the candidate pool and allows our broader membership to have greater influence and access routes to the Board beyond the past route via Members’ Council.

Five new members have since been elected since the changes came into effect.

Governance changes


“ The opportunity to provide my services to BIFM is something I consider an honour and I am looking forward to being able to further share my FM experience and knowledge beyond my day-to-day role whilst collaborating and learning from other industry heads, working towards the continued long-term success of the Institute.”

Sue Hills, newly-elected BIFM non-executive director

Martin Bell Global Workplace and FM Service Development Manager for Unilever

Our new Board members


2016 Financial summary Financial performance significantly improved in 2016, with income increasing by £352k in comparison to 2015. The introduction of BIFM Direct, our online learning solution, and growth in the Membership were the main reasons for this.

Cost control continued to be monitored throughout the year and the outcome of this can be seen when comparing the 2016 operating costs of £3,763k to the prior year’s figure £3,825k.

The decision to provide against the website in 2015 has been difficult to recover from, however the improved performance in 2016 led us to return to positive net assets.

Our cash position improved by £306k, which enabled the Institute to commence the implementation of a new Customer Relationship Management (CRM) system, which is due to launch later in 2017. The project is now underway with key milestones already achieved. This will help improve efficiencies, provide meaningful reporting and valuable leads to help grow the Membership, and other revenue streams, even further.

Looking to the first five months of 2017, BIFM Direct continues to perform well and Membership continues to grow. The focus for the remainder of 2017 will be on a number of key projects, including launching the new FM Apprenticeships, increasing the value proposition of our Membership package, introducing a new and blended mix of training courses across the soon-to-be launched BIFM Academy, and completing a process engineering exercise to map every customer journey in order to enhance the service that the Institute provides. Turn the page to find out more.


2015 2016 £000’S £000’S

Membership Income £2476k £2673k

Other Income £1306k £1462k

Total £3782k £4134k

Operating Costs £3825k £3763k

Operating (£43k) £371k

Provision against Website £681k –

Profit / (Loss) (£724k) £371k

Net assets / (Liabilties) (£342k) £30k

Cash £318k £624k


The first few months of 2017 have been a busy period for the Institute, with the initiation of a number of key strategic projects to support BIFM’s sustained growth and development to ensure it is capable of representing and developing the FM industry and those who work within it.

Our priorities for 2017

Priorities 2017

CRM

BIFM Academy

Governance transition

Process engineering

Choose technical partner(s)

Content creationLaunch Autumn 2017

Compliance with General Data Protection

Regulation

Review Board Committees

New terms ofreference

Source new committee members

Creation of Member Advisory

Group (MAG)

Open elections for NEDs

IT/Digital road map post CRM

Launch Autumn 2017

TrainingTest integration

Test build

Realign roles &responsibilities to

improvework flows

Map every customer journey

Review andrewrite

processes

Develop our own training programme centrally through the launch of our new BIFM Academy to increase the professional development options available to support FM professionals in their career progression.

Introduce a new Governance structure to ensure our Board and committees are effective and attract diverse and appropriately qualified individuals to help us deliver our strategic objectives.

We will...

Implement a new Customer Relationship Management System (CRM) to better understand our customer interactions in order to improve business relationships, assist member retention and drive sales growth.

Conduct an internal process engineering exercise to improve business efficiency and the way BIFM creates and delivers value to our members.

BIFM Board members (as from 6 July 2017)

Stephen Roots ChairmanAshleigh Brown Deputy chair & Non-Executive DirectorKeith Waterman Deputy chair and co-opted

Non-Executive DirectorPaul Ash Co-opted Non-Executive DirectorMartin Bell Non-Executive Director & Board

representative on the Audit & Risk Committee

Lucy Black Non-Executive DirectorLinda Hausmanis BIFM Acting Chief Executive OfficerSue Hills Non-Executive Director & Board

representative on the Constitution & Ethics Committee

Lisa Hofen Non-Executive DirectorMichael Kenny Non-Executive DirectorJames Sutton BIFM Commercial Director (formerly

CEO, July 2015 – June 2016)

Board members who also served in 2016 John Coke BIFM Finance Director & Company

SecretaryRoss Cree BIFM Finance Director & Company

SecretaryVictoria O’Farrell Non-Executive Director & Special

Interest Groups representativeRay Perry BIFM Chief Executive OfficerStephen Welch Non-Executive Director & Members’

Council representative

Members’ Council (as from 6 July 2017)

Sue Gott ChairTo be elected Deputy chairMark Arnold Catering & HospitalityGraham Briscoe Individual representativeDave Cooke Risk & Business Continuity

ManagementJason Cousins LondonMark Evans Midlands & (Interim chair)

EducationIan Fielder SouthNick Fox South WestPat Gaughan IrelandSimi Ghandi-Whitaker Women in FMSteve Gladwin InternationalRobert Greenfield Health & SafetyTahera Hammond People ManagementGemma Lynch Corporate representativeSandy McNaughton ScotlandChris Morris Rising FMsMandy O’Shea Home CountiesRoy Parrish EastDan Pilling WorkplaceSunil Shah SustainabilityMarilyn Standley FellowsWendy Sutherland ProcurementDiane Thorpe Individual representativeMark Whittaker NorthTBC RetailTBC Wales

Council members who also served in 2016 Martin Atkinson South Lucy Black ChairStuart Bonner MidlandsStephen Fowell FellowsTanya Horscroft Women in FMWilliam John Hudson Clark Individual representativeLucy Jeynes Women in FMSajna Rahman Corporate representativeBob Seddon WorkplaceJennifer Smith (Interim chair) Retail

Neil Williams WalesNB. This information was correct at the time of going to press


About BIFM

The British Institute of Facilities Management (BIFM) is the professional body for facilities management (FM). Founded in 1993, we promote excellence in facilities management for the benefit of practitioners, the economy and society. Supporting and representing members around the world, both individual FM professionals and organisations, and thousands more through qualifications and training.

We promote and embed professional standards in facilities management. Committed to advancing the facilities management profession we provide a suite of membership, qualifications, training and networking services designed to support facilities management practitioners in performing to the best of their ability.

Charringtons House, 1st Floor South The Causeway Bishop’s Stortford Hertfordshire CM23 2ER

T: +44(0)1279 712 620 E: [email protected] @BIFM_UK www.bifm.org.uk

British Institute of Facilities Management

Published in July 2017

Documents

Annual Review 2016 - konnectedpeople.co.uk...Contents 02 ChairmanÕs message 04 Our mission, vision and values 06 CEOÕs summary 08 The authoritative voice of the profession 12 The