Annual Report - Community Business Bureau · Annual Report 2014/15 5 Chairperson’s report CBB’s new strategic plan sees our previous Vision and Mission combined into a ‘Statement

Annual Report

CBB

2 CBB the not4profit people

About this report

Statement of intent

CBB plays an integral role in the Not for Profit

sector achieving its social objectives.

We do this by being a leading social enterprise

providing personalised, professional services to

Australian Not for Profits.

Our values

CBB staff will always be ethical in our dealings

with clients and stakeholders. We shall offer and

deliver services in a manner which reflects strong

commitment to the following values:

» Respect

» Integrity

» Service

» Empowerment

Throughout 2014/15 we had many conversations

about Not for Profit sector (and our own)

sustainability; sustainability through partnerships,

sustainability through increased efficiency and

effectiveness and sustainability through thinking

about and planning for the future.

So for the 2014/15 Annual Report, it made

sense to us to wrap up everything we have

been working on and talking about into one key

theme: creating pathways to sustainability.

In this report you will read about how we

have been fulfilling our core purpose through

partnering with Australian Not for Profits to

achieve sustainability – from helping them attract

and retain staff by salary packaging, to examining

their branding and positioning to attract service

users, to funding programs designed to create

social impact (there is a lot more, but we only

have one page!)

2015 marked the 20th year CBB has been in

existence and we are in no way ready to slow

down. We look forward to sharing our journey

with you as we continue to work with Not for

Profits around Australia and focus on creating

pathways to sustainability.Use your smart phone to download a free QR

reader and you can scan the codes throughout

this publication for additional content.

Scan to view our

2014/15 Annual

Report online

Annual Report 2014/15 3

Contents

Meet the Board

Chairperson’s report

CEO’s report

Highlights of the year

Creating pathways to sustainability

CBB community development

CBB salary packaging

CBB organisational sustainability

04

05

06

08

10

14

18

19


Meet the Board

Board Director

Barry Phillips

Finance & Audit

Committee Member

Chairperson

Aaron Chia

CEO/Public Officer

Michael Dawson

Elizabeth Davis

Board Director

Deputy Chairperson

Finance & Audit

Committee Member

Gregg Ryan

Convenor - Finance & Audit

Committee Member

Treasurer

Jody Bund

Diana Blundell

Board Director

Kaye Smith

Board Director

Matt Lloyde

Board Director


Chairperson’s report

CBB’s new strategic plan sees our previous Vision

and Mission combined into a ‘Statement of

Intent’ which clearly defines CBB’s role as a key

stakeholder in, and contributor to, the Not for

Profit sector:

I look forward to the coming year as CBB

continues on its journey and I would like to thank

our Board members for their hard and valuable

work at Board and Committee meetings, our CEO

Michael Dawson, his management team, and

every member of staff for another year of solid

management, growth and success.

Aaron Chia

CBB Chairperson

This year was as hectic, challenging

and rewarding as ever. 2012/13 saw the

consolidation of CBB foundations to move

forward. In 2013/14 we had to make critical

choices about our future and in 2014/15

we continued our evolution into a modern,

technology-enabled, personalised provider

of professional services to the Not for Profit

(NFP) sector.

We have been working this year on some of the

detail to be responsive to our clients’ needs by:

» being modern and progressive;

» being innovative and at the leading edge;

» establishing the diverse range of services and

products which the sector has told us it needs;

as well as

» developing personalised services which may be

enabled through technology.

To guide us and keep us on track through a large

number of potential disruptions and distractions,

we spent many valuable hours consulting with our

clients, external stakeholders and staff to develop

the 2015-2018 Strategic Plan.

“CBB plays an integral role in the Not

for Profit sector achieving its social

objectives. We do this by being a leading

social enterprise providing personalised,

professional services to Australian

Not for Profits.”

In this plan we have recommitted to our

long-standing ambitions and core business,

but with new approaches and developments

focusing on sustainability and capacity

development for CBB and our clients.

Scan to view our new Strategic Plan


Throughout the year it has been rewarding

to keep asking ourselves, “Why are we doing

this?” and “Is it what we need or want to

keep doing?” We no longer do things just

because we always have – our desire is to

move with the times, innovate and find new

ways of creating value for our clients as we

look to the future.

A major aspect of this future thinking has been to

develop a clear picture of what we can or need to

do to assist organisations to be effective, efficient

and sustainable. We have spent time considering

how can we help organisations to do what they

do as well as possible whilst simultaneously

building our own resources and capacity to grow

our impact through our Community Development

Program (see page 14 for more on this).

Some of the highlights of the year have been:

» More market research, building on the work

we did the previous year, to ensure we are

responsive to sector needs.

» Expansion of the successful Community

ExecNet breakfast series into Perth and Darwin

and building our commencement of these

events in Brisbane and Adelaide, as we commit

to being truly a national enterprise.

» Laying the groundwork for a more customer-

oriented, modern website and a new brand,

which will be rolled out in 2015/16.

» Planning our 21st birthday celebrations coming

soon in 2016.

“We no longer do things just because we

always have – our desire is to move with the

times, innovate and find new ways of creating

value for our clients as we look to the future.”

CEO’s report

Scan to view Interview with the CEO video


Giving back to community through our

Community Development Program has included

several grant-giving rounds as well as highlights

such as:

» Our fifth NFP executive salary survey.

» The SpaceMatch project which saw us receive

a Community Benefit SA grant to enable us to

help a small or start-up community service.

» BoardMatch – has continued to be well utilised.

» We joined the Micro Enterprise Project to

support micro social enterprises.

» CBB’s management team maintained volunteer

contributions to several Boards.

Our commitment to long-term, values-based

business partnerships has also continued and

again been fruitful with the development of new

relationships with Statewide Super and Beyond

Bank Australia.

Further details and clients’ stories will be included

in the pages which follow – we hope you enjoy

them.

May I again thank all our clients for allowing CBB

to work and partner with you, our dedicated

staff for fulfilling the CBB vision, voluntary Board

members for ensuring we stay on track, and our

business partners for supporting our purpose – it

has again been an exciting and fulfilling year.

I look forward to our 21st anniversary and a

milestone year for CBB in 2016.

Thank you,

Michael Dawson

CBB CEO

» Continuation of our sponsorship of the SACOSS

Treasurer’s Breakfast – an event which is

so important to our SA-based clientele and

demonstrates our commitment to the Council

of Social Service network in which we also

partnered with NTCOSS and WACOSS.

» As a long-standing and successful social

enterprise, again we helped judge and

sponsored the Social Enterprise Awards, run

by Social Traders.

» Continued growth of our marketing consulting

practice, which our clients have enthusiastically

taken up.

» Partnering with over 20 new salary packaging

client organisations – more than in any other

year so far.

» Successful continuation of our foray into the

Northern Territory through the provision of

more salary packaging and consulting services

to NT-based NFPs.

» Continued support of small and remote

community services by giving access to

(probably otherwise unattainable) salary

packaging services.

Internally and thus without significant external

visibility we have:

» Taken great pride in maintaining the standards

set by our ASES accreditation in 2013/14.

» Put in place and committed to new Board

governance practices as we model the advice

we are often asked to provide our clients.

» Along the same theme, we have further

adopted our commitment to skills-based Boards

and brought in two new Board members

whose skills complement those of the existing

team.

» Our biannual staff culture survey was

completed and gave rise to new ideas.


Embrace the change:

Getting your people on

board is our second

HR ExecNet for the

year, where we hear

from ECH’s Darren

Birbeck and CBB’s

Dominic Lagana.

Our very first staff

Charity Champions

event raises $560 for

Cancer Council SA.

We say “Hello, Perth!”

and host our first

Community ExecNet

Perth. The topic is

Mergers, collaborations

and partnerships in the

NFP sector. Sue Ash of

Uniting Care West and

Peter Rutter of Beyond

Bank Australia share

their wisdom.

We award a scholarship

to Gail Harding,

Director of Nursing

at Wheatfields Inc, to

attend the Elder Abuse

Conference in Perth.

Highlights of the year

Community ExecNet HR

We host our first HR

ExecNet for the year,

Hot IR topics for NFP

HR practitioners, with

special guest speaker

Michael Pegg from

Jobs Australia.

As part of our focus on

Not for Profit Boards,

we sponsor the Gala

Dinner for the Better

Boards Conference,

held in Adelaide.

JULY 2014 AUGUST 2014

Community ExecNet

We’re talking

technology at

Community ExecNet

Adelaide, with

Connecting Up’s Anne

Gawen and R&G

Technologies’ Tony

Nissen headlining NFP

people partnering with

technology.

SEPTEMBER

2014

OCTOBER

2014

NOVEMBER

2014

Scan to view our Attraction and Retention Report


We launch the

2015 Attraction

& Retention: NFP

Executives report at

HR ExecNet. Our Senior

HR Consultant Andrea

Collett and UniSA’s Dr

Gerry Treuren share

their knowledge on

attracting and retaining

NFP staff.

The Social Enterprise

Awards recognise

social entrepreneurship

at its best and CBB is

again proud to be an

event sponsor.

CBB is pleased to

award our third

conference scholarship

for the year to Kate

Ganley, Executive

Officer of NT Friendship

and Support, to

attend the NTCOSS

Conference 2015:

Tough Times, Hard

Decisions, Strong

Sector, bring held in

June in Alice Springs,

We celebrate 10 years

since the first Keith

Fulton Memorial

Scholarship was

awarded to participants

in the Leaders Institute

SA’s Governor’s

Leadership Foundation

(GLF) course.

Social impact was

on the agenda for

Community ExecNet

Adelaide, with guest

speakers Anne-Marie

Elias (The Collective

NSW), Kate Simpson

(Together SA) and

Sandra Robinson

(Community Centres

Statewide Super

becomes an Annual

Partner of CBB. As

an industry fund,

Statewide are profit-

for-members, making

them a natural partner

for CBB and the Not for

Profit sector.

SA).

Lisa Bowes of

Minda wins the

CBB scholarship to

attend the SACOSS

2015 Hardship

and Affordability

Conference.

Staff dug deep at

our second Charity

Champions fundraising

event, the Mad

Hatter’s Tea Party,

raising $526.05 for

Dhanbarrun Limited,

an amount which

was then doubled

by our Community

Development program.

Community ExecNet

Darwin makes its

debut with hot topic

Pathways to NFP

sustainability in the

NT. We hear from Janet

Hanigan (Department

of the Chief Minister),

Mark Diamond (ARRCS)

and CBB’s Wayne

We help delegates ‘sow

the seeds of something

great’ with our

sustainability tree

at the Connecting Up

conference in Adelaide.

FEBRUARY

2015

MARCH

2015

MAY

2015

APRIL

2015

JUNE

2015

CCI Trade Day

Our team got along to

the CCI Trade Day to

support our Corporate

Partner CCI Group

Purchasing.

Turner.

NT.



MIFSA is a community-based, Not for Profit organisation

delivering a range of services for people affected by

mental illness, carers and the community.

At MIFSA we talk about ‘sharing the journey’, which means walking

alongside people in their recovery and carer journeys. It means

planning as well as delivering services together and creating spaces

and opportunities to share experiences, learn from each other, achieve

goals and develop ongoing support systems.

MIFSA also works in partnership with other organisations. Like MIFSA,

collaboration is important to the team at CBB as they work to support

organisations like ours that are committed to social justice.

MIFSA has benefited from CBB’s professional business advice and

financial support through ‘go casual for a cause’ donations. Our

partnership with CBB also allows our employees to maximise their

income and tailor their salary packaging to suit their needs.

www.mifsa.org.au

MENTAL ILLNESS FELLOWSHIP OF SOUTH

AUSTRALIA (MIFSA) Transforming Lives with the Help of CBB.

Since 2011, VisAbility has partnered with CBB to provide

a range of salary packaging benefits to its employees. A

respected Not for Profit which also owns and operates

Guide Dogs WA, VisAbility is a diverse organisation with

occupations ranging from therapists and professional

staff to skilled support staff.

Through its partnership with CBB, VisAbility has

been able to attract and retain a quality allied health

workforce, a factor which is increasingly important to

remain sustainable in an ever-changing disability sector.

More than ever, VisAbility needs to be an employer

of choice for employees across a range of specialisms

including occupational therapy, social work, orthoptics

and orientation and mobility.

Through investment in allied health staff, VisAbility

can offer a comprehensive range of therapy services

to children and adults, and help people in Western

Australia with vision impairment or disability to reach

their goals and improve their mobility and independence.

www.visability.com.au

VISABILITY

CBB services used

CBB services used

salary packagingcommunity development

salary packaging strategic consulting


CBB services key to organisation’s sustainability.

Located in Broken Hill (NSW), Silverlea Early Childhood Services Inc provides both

educational and therapeutic programs to children aged birth to six years with

diagnosed developmental delays and disabilities. The organisation aims to positively

affect the quality of life of those children and their families through the provision of

direct services, community education and advocacy.

Since 2013, Silverlea Early Childhood Services Inc has been partnering with CBB

in order to build the sustainability of the organisation, allowing us to plan for the

changing landscape under the NDIS and enhance our current structure. CBB has

provided a range of professional services including strategic planning, cost analysis,

NDIS readiness consulting structural reviews, and marketing and graphic design whilst

also providing salary packaging for our staff.

Silverlea Early Childhood Services Inc has a long history of support and care for

children and families in the local area, and through collaboration with CBB, we will

continue to provide our valuable services well into the future.

www.bhearlyintervention.com.au

SILVERLEA EARLY CHILDHOOD SERVICES INC

“Silverlea Early Childhood Services Inc has

been partnering with CBB in order to build the

sustainability of our organisation, allowing us to

plan for the changing landscape under the NDIS

and enhance our current structure.”

Nothing stops us from

getting to our clients

(last hire vehicle available).

CBB services used

salary packaging

marketing

strategic consulting


Baptist Care has valued its working relationship with CBB.

In recent times this partnership has seen us move our staff salary packaging Fringe

Benefits across to be managed by CBB. Baptist Care’s goal is to be a premier

workplace for staff and having a provider like CBB, where we can be confident our

staff are going to experience a stress-free service, is vital to us.

Recently we also engaged CBB to help us recruit a new HR Manager; this was a very

helpful process using their HR expertise around identifying the right applicant and

assisting with interviews. The HR Manager’s role is vital to Baptist Care’s day-to-

day operations and CBB’s provision of a profiling tool was very useful. We have also

valued how CBB has contributed to the community sector with various workshops

such as Lean Management and fundraising training, which Baptist Care has attended.

www.baptistcaresa.org.au

BAPTIST CARE SA

“The HR Manager’s role is vital to Baptist Care’s

day-to-day operations and CBB’s provision of a

profiling tool was very useful.”


Baptist Care HR team

Left to right: Glenn Grant

(WHS Manager), Melissa

Furtado (HR Manager) and

Danielle Penley (HR Advisor).

CBB services used

salary packaging

HR


With the introduction of the National Disability Insurance Scheme

(NDIS), ensuring our sustainability has been high on Down Syndrome

SA’s agenda for some time.

The NDIS brings with it increased competition, as individuals with disability (and/or

their carers) will have choice when it comes to who will be providing them with their

support services. We think that this is a wonderful thing; it does bring challenges,

however it also presents opportunities for our organisation.

One of the things that we identified needed urgent attention was our public face,

that is, how we communicate our message to our audience. We knew that we

needed to get proactive about building our profile and strengthening our position

as a leading provider of support services to people with Down syndrome and other

chromosomal disorders.

Through a Government-funded project we were fortunate to be able to access

assistance from CBB’s marketing consulting team to help us with our brand

messaging and positioning. The team ran an inspiring, thought-provoking and

practical workshop for us which helped us to gain clarity on our ‘voice’. Together we

came up with strong brand messages which we are using to this day, to great effect.

Following the workshop we engaged the CBB team to help us with writing some of

our marketing materials, including our website, to ensure that we were positioning

ourselves as favourably as possible. We couldn’t be happier with the results.

The process we have undergone with CBB has been underpinned by a strong sense of

partnership and collaboration. The team understands our organisation, is entrenched

in the sector and is thoroughly supportive of our work. The Not for Profit sector can

only benefit from the support of organisations like CBB.

Maureen Lawlor

Chief Executive Officer, Down Syndrome SA

www.downssa.asn.au

DOWN SYNDROME SA

CBB services used

marketing



If you know about CBB then you’ll know that

we channel our surplus funds back into our

Community Development Program.

Through this program we are committed to pledging

our surplus funds and resources towards activities

that in 2014/15 included:

» The CBB Community Development Grants;

» bursaries and scholarships to selected conferences

and courses available to Not for Profit employees;

» matching donations to registered charities on

Givematcher;

» donating $5 from every ticket sold to our

Community ExecNet breakfast series (which is

then matched by funds from our Community

Development Program) to a local charity;

» employee volunteering and fundraising;

» donating our time to sit on Not for Profit Boards

and Committees;

» contributing to the collective impact movement

through our position as a founding partner of

Together SA;

» connecting a small community service with office

premises through our SpaceMatch project; and

» matching up Not for Profit Boards and individuals

through BoardMatch.

Here we provide you with a snapshot of how we

helped the Not for Profit sector in 2014/15.

Our total Community

Development Program

contribution for 2014/15(20.4% increase from 2013/14)

Our national grants program

In 2014/15 we distributed $28,968 in cash grants

to nine Not for Profit organisations throughout

Australia. Tables 1, 2 and 3 outline the recipients

and how they used the funds.

Data StartUp Grant – August 2014

Established in 2013, the CBB Data StartUp Grants

are awarded to Australian community sector

organisations who want to manage their data

better through the implementation of a customer

relationship management system (CRM). Successful

applicants have the opportunity to work with our

award-winning database partner, Community

Data Solutions, to scope, design and deliver a

custom CRM system for their organisation.

General grant round #1 – December 2014

Our first major grant round for the year was a general

grant round open to all Not for Profits from all sectors

across Australia. Three successful applicants

shared in almost $9,000 of grant funding.

General grant round #2 – March 2015

CCI Group Purchasing got behind our second round

of grants, contributing $3,000 to the funding pool.

$12,000 was distributed amongst four

deserving organisations.

$212,377

$176,386

$145,218

2012/13 2013/14 2014/15

Our Community Development contributions:

A comparison over three years.


Table 1: Data StartUp Grant – August 2014

Who received the grant How it was put to use

Hope Connect (NSW) Development of a CRM to enable electronic data collection and track

client outcomes.

SCOPE (QLD) Development of a CRM to enable a more comprehensive membership

management process and an increase in member stakeholder

engagement.

Table 3: General grant round #2 – March 2015


Paperworks Inc (ACT) Producing and packaging organic seeded paper for sale to the

Canberra tourist market. Paper is manufactured by disadvantaged

people working within a social enterprise and will assist Paperworks

Inc to compete in the commercial tourist market.

Glenhaven Family Care

(TAS)

The ‘Community Kitchens’ program, which will develop vulnerable

families’ skills and knowledge around healthy eating, nutrition, low

cost and healthy meals, cooking and budgeting.

Project Respect (VIC) Lessening disadvantage, harm and trauma experienced by women

in the sex industry (including women who have been trafficked), by

providing appropriate, accessible and engaging information in relation

to the law, health, violence, finance, immigration and other issues and

the services and supports available to them.

Aboriginal Literacy

Foundation (VIC)

The ‘Aspire’ program which will bring together 30 Indigenous girls

aged between 10 and 18 years for weekly educational and mentoring

sessions at Library at The Dock in Docklands, Melbourne. The program

aims to increase the literacy and numeracy of the girls, as well as

increasing their school attendance rates and general academic results.

Table 2: General grant round #1 – December 2014


Down Syndrome SA (SA) To create an advisory council made up of 6-8 adults with Down

Syndrome, trained in self advocacy, to be the voice of people with

Down Syndrome.

SEE-Change Inc (ACT) The Curtain Retrofit Pilot Project which will install repurposed curtains

in vulnerable people’s homes to improve energy performance and

living conditions.

Wongan Community

Care Inc (WA)

To provide an intensive educational program to families with children

with special needs and disabilities in rural WA.

Scan to view our Community Development Youtube video



Scan to find out more about Givematcher

Doubling our impact with

givematcher.com.au

In March 2013 we were introduced to

Givematcher, an innovative online donations

platform that gives charities the opportunity to

have any donations made to them matched by a

contributing organisation. CBB jumped on board,

and up until the end of this financial year we

matched $8,958 in donations to 24 Not for

Profits, effectively giving them $17,916.

www.givematcher.com.au

Casual clothes = charity support

The team at CBB go casual for a cause on the

last Friday of each month. Gold coin donations

were collected and matched by our Community

Development Program for:

» Tanunda Lutheran Homes

» Kanyirninpa Jukurrpa

» Diamond Clubhouse

» Katherine Women’s Crisis Centre (pictured

above)

More than just salary packaging

Our relationships with our salary packaging clients

goes much deeper than processing transactions;

it provides us with an avenue to contribute in a

meaningful way to our client organisations.

In 2014/15 we contributed almost $160,000

to programs and initiatives to help client

organisations enhance employee attraction,

development and retention as well as provide

additional services or programs to their clients.

Professional development for NFP

employees

Through the Keith Fulton Memorial Scholarship,

CBB continues to support NFP leaders to reach

their career goals through undertaking the

Governor’s Leadership Foundation course. In 2015

we provided $11,500 in scholarships to:

» Kirsten Bickendorf, Australian Refugee

Association

» Adam Bishop, Athletics SA

Donors’

$8,958

CBB’s

$8,958 for Not for Profits

$17,916


We just can’t get enough…

CBB staff teams upped the ante by taking on a

charity each quarter in our Charity Champions

initiative. The operations team supported Cancer

Council SA through hosting a ‘Team Night In’ and

the marketing and consulting teams joined forces

to throw a ‘Mad Hatter’s Tea Party’ (pictured

above) to raise funds for Dhanburran. A total

of $779 was raised and then matched by the

Community Development Program to total

$1,558 for charity. Go team!

Giddy up! In November 2014 we supported

St Basil’s SA by hosting a table at their annual

Melbourne Cup luncheon. Two CBB team

members took out the Best Shoes and Best

Tie prizes!

Tweeted and Facebooked our hearts out to spread

the word about worthy Not for Profit events and

fundraising initiatives.

Staff participated on behalf of Inclusive Sport SA,

Tutti and Guide Dogs SA in the 2014 City-Bay

fun run.

Community ExecNet

Events with impact

Our Community ExecNet breakfast series (pictured

above) has continued to be popular amongst NFP

CEOs, Board members and managers over the last

year. These events give attendees the opportunity

to network, collaborate and hear from engaging

speakers about current topics.

In order to fulfil our mission of enhancing the

capacity and sustainability of the NFP sector,

$5 from every ticket sold is matched by

our Community Development Program and

donated to an event beneficiary. In 2014/15 those

beneficiaries were:

» Liberian Australian Service Foundation (SA)

» Helping People Achieve (NT)

» Holiday Explorers (SA)

» ICEA Foundation (WA)

www.cbb.com.au

Want to know more?

To find out more about our Community

Development Program and upcoming grants,

subscribe to our eNews via our website or by

scanning the QR code with your smart phone.

CBB salary packaging


It has been a very positive and busy year

for CBB’s salary packaging team; close

relationships with our organisations has

meant that together we are finding ways

to continue to move forward in what has

been a year full of significant challenges

in the Not for Profit sector.

We have seen record numbers of mergers and

acquisitions and organisational restructures within

the organisations with which we work.

Recruitment challenges have seen organisations

increase their focus on employee benefits in order

to assist with the attraction and retention of

skilled employees.

The announcement in the Federal Budget that the

FBT exempt products ‘Meal and Holiday’ would

have a cap introduced of $5,000 grossed up, has

potentially created a further challenge for our

sector. As at August 2015 the implementation of

this had yet to be confirmed.

Towards the end of the financial year saw CBB

commence a new partnership with Beyond Bank

Australia, with the launch of a fantastic salary

packaging and meal entertainment card.

The year ahead will see us looking at more ways

to streamline the services offered to our salary

packaging customers. Watch this space…

Scan to read more about CBB Salary Packaging

Our product growth over the last four years:

600%

500%

400%

300%

200%

100%

0%

Holiday

accommodation

379%

Electronic

device

568%

Meal

entertainment

130%

Novated

lease

334%

Sectors serviced:

2012/13 2013/14

SECTOR 2012/13 2013/14 2014/15

Aged Care 16% 33% 14%

Health 19% 26% 19%

Indigenous 17% 12% 19%

Community 20% 8% 20%

Disability 8% 5% 8%

Welfare 9% 6% 9%

Housing 5% 5% 5%

Employment 2% 1% 2%

Mental Health 2% 2% 2%

Education 2% 1% 2%

Other 0% 1% 0%

2014/15


2014/15 saw the creation of CBB’s

organisational sustainability team, which

has a clear mandate to do two things:

1. Enable Not for Profits to focus on their core

purpose by providing a range of outsourced

business services; and

2. Position ourselves as the trusted advisor to Not

for Profits through the provision of strategic

consulting solutions.

Our suite of services under the organisational

sustainability banner include strategic consulting,

marketing, human resources and financial

services. By outsourcing some or all of these

functions to CBB, we genuinely believe that NFPs

can achieve lasting efficiencies, build capacity and

enhance their sustainability.

Our performance this year

Our expertise in strategic consulting was applied

to 25% of our total assignments and included

advice on operational performance, governance,

Australian Service Excellence Standards (ASES)

accreditation and strategic development.

Our financial services team’s work represented

49% of our total assignments, with a significant

focus on providing outsourced payroll,

bookkeeping, accounting and Board reporting to

Not for Profits in South Australia and Victoria.

The positioning, brand, publications, digital and

social media presence of Not for Profits in three

Australian States and Territories was strengthened

through the services provided by our marketing

consulting team, accounting for 19% of our work.

And finally, the most valuable asset of any Not

for Profit – its people – has been the focus of

our human resources consulting team. We have

worked with NFPs on culture, customer service,

recruitment and performance reviews, which has

accounted for 7% of our work in 2014/15.

Looking to the future

2014/15 has been a dynamic period for Not for

Profits. Our focus on organisational sustainability

has guided our thinking on how we best apply

CBB organisational sustainability

Scan to read more about CBB Organisational Sustainability

Sectors serviced:

SECTOR 2012/13 2013/14 2014/15

Indigenous 32% 22% 13%

Community 18% 27% 27%

Health 12% 7% 8%

Government 10% 1% 0%

Welfare 9% 4% 0%

Aged Care 7% 7% 1%

Housing 5% 5% 7%

Disability 3% 13% 25%

Employment/education/training 3% 7% 10%

Childcare 0% 7% 9%

2013/142012/13 2014/15

Distribution of services:

Financial services 49%

Strategic consulting 21%

Marketing 19%

Human resources 7%

ASES accreditation 4%

2014/15

our resources and significant experience to

improve the efficiency and impact of our Not for

Profit client organisations.

With a focus on doing business that is driven

by people and enabled by technology, we look

forward to continuing to help the Not for Profit

sector achieve its social objectives.


ABN: 57 098 352 150

Head Office: 17 Phillips Street, Kensington SA 5068

Post: PO Box 506 Kensington Park SA 5068

Phone: 08 8444 9700

Fax: 08 8332 2490

Email: [email protected]

www.cbb.com.au

CBB

Documents

Annual Report - Community Business Bureau · Annual Report 2014/15 5 Chairperson’s report CBB’s new strategic plan sees our previous Vision and Mission combined into a ‘Statement