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Annual Report 2017

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Page 1: Annual Report › wp-content › uploads › ... · large-enterprise support. Having TRI Pointe Connect ... Continued partnerships with premium, award-winning architects and designers

Annual Report 2017

Page 2: Annual Report › wp-content › uploads › ... · large-enterprise support. Having TRI Pointe Connect ... Continued partnerships with premium, award-winning architects and designers

To Our Team and Valued Customers,

Our goal is to design every aspect of our business to focus on bringing our customers

what they really want in a home. Through our people, research, and innovation, 2017

was an outstanding year for achieving that goal.

From our founding, research and innovation have guided every feature and product

we offer. Buyers’ needs are constantly evolving, so we do our homework. We make

sure our products not only line up with the market, but in some instances, arrive in

the future just ahead of what our buyers expect.

This year, we arrived ahead of the curve by setting a new standard for in-home

technology with the HomeSmart® package. Innovative solutions and products like

this deliver on our customer-centric approach and have continued to allow buyers

to create homes that fit their lifestyles seamlessly.

Along the way, we continued to build amazing, premium homes in the Puget Sound

and create safe working environments for our associates. As we embark on our 49th

year of operation, we will continue to uphold our company values, give back to the

communities where we live and work, and inspire a positive change in people’s lives,

one Quadrant home at a time.

Whatever the future may bring, we

look forward to growing with you,

for the next 48 years and beyond.

Looking forward,

Ken Krivanec President, Quadrant Homes

A LET TER FROM OUR PRESIDENT

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Our neighborhoods are built with an ethos of sustainability at their core, preserving land for green spaces and the community. For over 15 years we’ve been committed to our LivingSmart® approach, ensuring our planet’s resources come first, while also providing healthy, cost-efficient homes for our customers.

HOMESMART®

The newest addition to the LivingSmart® program, integrated in-home technology keeps homes comfortable and connected, and puts buyers in control.

HEALTHSMART®

Quadrant knows that a healthy heart begins at home, which means offering features like low VOC interior paint, CRI-green label carpet, formaldehyde-free insulation,

and optional central vacuum systems and electronic air filters.

WATERSMART®

Water conservation begins with efficient technologies, including WaterSense® certified faucets and ENERGY STAR® dishwashers.

ENERGYSMART®

ENERGY STAR® appliances, optional LED lighting, and dual Low-E glass windows save money while also maximizing comfort.

EARTHSMART®

Planet-conscious features such as recyclable carpet, recycled content drywall, and optional electric car charging outlets help reduce our impact on the environment.

L IV ING SMART ®

Building Healthy Communities

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We know technology is changing the way our buyers live both inside and outside the home. That is why in 2017, we announced a new pillar of our LivingSmart® program: HomeSmart®.

Our new standard package for in-home technology is at the forefront of what it means to provide smart, high-tech

living for our homebuyers. From smart thermostats to smart lighting controls, buyers in Quadrant communities are able to live in a home built to reflect their connected lifestyles.

The new HomeSmart® package creates convenience, safety, and savings throughout the home.

COMFORT AND CONTROL

Caseta® lighting control gives buyers customization while they’re at home or away. Lighting can be personalized based on buyers’ schedules and preferred scenes, and controlled by voice command. The featured Nest® Learning Thermostat offers buyers comfort, learning their preferred temperature patterns over time to eventually program itself.

WI-FI CONNECTIVITY

Homes are prewired for a router and equipped with an access point on each level for internet throughout the home. Homes are smart TV ready with hard-wired CAT6 network jacks for gaming and optimal streaming of services like Hulu and HBO GO.

DESIGNED SMART

Connected from the Start

ACCESS AND SECURITY

The Ring™ Video Doorbell PRO allows buyers to see and speak with visitors from anywhere. Schlage® front door locks are equipped with built-in alarm sensors and smartphone control. Using the Liftmaster® garage door opener to monitor, open, and close with a swipe on their smartphone, buyers (and their families) can rest easy.

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“ When I work with Quadrant Homes, I know that at every level, I am working with people who care. Everyone on staff — from their customer care team, to the production team and sales staff — is 100% in and truly believes in the Quadrant Way. ”

— MARK BATES, PRESIDENT OF MERIDIAN CENTER ELECTRIC IN PUYALLUP, WA.

WHO WE ARE

The Quadrant WayThere’s a reason more Washingtonians live in a Quadrant home than in a home built by any other builder. With 48 years of homebuilding experience, building quality homes is in our DNA. We prioritize our customers at every step — which means premium homes, in premium locations, built to fit their lifestyles like a glove. Through and through, we stay true to our values of innovation, safety, and quality in every Quadrant home.

LOCAL ROOTS

At Quadrant, we believe every detail of the home buying process matters. We’ve taken the time to build long-standing relationships

with local and regional vendors who share those same ideas, putting the customer first every step of the way.

PREMIUM ARCHITECTURE AND DESIGN

We partner with award-winning national architects and designers to bring the best home designs to the Puget Sound. Then, we go a step further, bringing together over 10,000 premium finishes and fixtures in our Design Studio, where customers can collaborate with designers to craft their perfect home. The result? Outstanding homes with thoughtful, innovative designs.

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SHOWERS, BATHS, & KITCHEN SINKS

CABINETS & CABINET ACCESSORIES

FLOORING & TILE

LIGHTING

HOME TECH

2017 TO P D E S I G N I N V E S TM E N T S

When it came to home personalization in 2017,

these features were where buyers chose to invest:

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CURATED HOME OPTIONS

Everything we do at Quadrant Homes is about the homebuyer — their styles and their lives. We’re constantly adapting to the needs of our homebuyers, which is why we offer flexible floor plans designed to fit each individual family’s lifestyle. No matter the path our homebuyers choose, some things will always remain the same: our commitment to a superior homebuying experience and excellent customer service. That’s the Quadrant Way.

PRE-SALE HOMES

Our pre-sale homes give our homebuyers the options, choices, and flexibility to create a home that becomes a perfectly appointed extension of themselves. With help from our New Home Advisors, homebuyers can hand-select their homesite, floorplan, exterior and more. And, with support from our award-winning Design Studio, homebuyers can see their design vision come to life — down to the very last fixture.

“ The homebuying experience with Quadrant Homes was friendly, comfortable, and easy. They paid attention, valued our needs, and helped us create our dream home in a community we love. ” — ETHEL & BELEN, QUADRANT HOMEOWNERS

PERSONALIZED DESIGNER HOMES

Our personalized designer homes offer the best of both worlds: innovative, thoughtful design with room for a personal touch. First, our in-house design team carefully selects the core features of the home. From there, the personalization begins. Our 4,200 square-foot Design Studio gives homebuyers a chance to pick, choose, and test-drive a multitude of feature and finish options — even those they didn’t know were possible.

MOVE-IN READY DESIGNER HOMES

Our designer homes are for those who want to leave the guesswork of design to the experts. Every aspect of the home is created through the work of a design professional, leaving each and every square foot designed to the highest level and ready to meet the family. This option is ideal for homebuyers who are looking for a shorter journey to their dream home.

A DESIGN EXPERIENCE AS UNIQUE AS YOU

Coming up on its third year, Quadrant’s award-winning Design Studio is where the magical “aha” moment happens. It’s a space for inspiration, innovation, and collaboration, down to the very last detail — from cabinet door hardware to smartphone-controlled appliances. Our Design Studio experts take the time to intricately understand the

lives of our homebuyers — how they relax, how they play, how they spend time together and more — resulting in features that improve and seamlessly integrate into their lives.

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DESIGN

32%Associates at the company for over

10 years

LOYALTY

11 Acres of parks and open space created

COMMUNITY

190OPTIONS ADDED TO THE DESIGN STUDIO

QUADRANT COMMUNITIES

For 48 years, we’ve been committed to building the best homes in the best locations for our customers. In 2017, we opened five new communities for families across the Puget Sound region.

2017 by the Numbers

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Our concierge approach gives every customer the one-on-one support they need to make their home their own — whether they’d like to just choose a few details or take a leading role in design. Each home is different, but our concierge service

remains the same — we work closely with customers to get an in-depth picture of their perfect home. From the first visit to the Design Studio to the moment the last box is unpacked, our customers always have an expert by their side.

CONCIERGE SERVICE

One-On-One Service

Within the FamilyAs a member of the TRI Pointe Group, we combine entrepreneurial motivation with large-enterprise support.

Having TRI Pointe Connect® as our affiliated mortgage company makes the lending process simple for buyers. Tri Pointe Connect® takes a personal approach and

works closely with our buyers to alleviate worries with a simple and clear path to ownership.

Their integrity and commitment to excellence, combined with their full range of services makes it so our customers’ home financing experience doesn’t have to be difficult.

The Quadrant Corporation, a member of the TRI Pointe Group.

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Born and bred in the Northwest, we’re committed to sustainability and giving back to the communities where we work and play. Many of our associates serve these communities by actively volunteering with local organizations. Each quarter, we encourage our associates to give back through our designated time off program for volunteering. This past year our associates volunteered at numerous non-profits in the Puget Sound region, including the City of Bellevue’s Parks and Open Space Trail System — where over 30 associates joined in to plant native shrubs and restore a 4.5-mile trail.

ORGANIZATIONS QUADRANT SUPPORTED IN 2017

Mountains to Sound Greenway Trust

Bellevue Chamber of Commerce

Master Builders Association of King and Snohomish County

Forterra

City of Bellevue Parks and Trail Systems

City of Snoqualmie

Hopelink

Eastside Baby Corner

City of Hope

GIVING BACK

United Through Giving

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WHERE WE’RE HEADED

Our Commitment ContinuesIn the past 48 years, the market has continued to ebb and flow, but one thing remains certain. As we head into our 49th year of homebuilding, we’ll always stay committed to our premium, innovative customer mindset and the Quadrant Way — character, synergy, innovation, execution and safety.

We’ll keep driving these values forward with:

Continued innovation in every aspect of our home design. Innovation is in our DNA and will ensure we always arrive in the future one step ahead of what our buyers expect.

Continued partnerships with premium, award-winning architects and designers. As a member of the TRI Pointe Group, a national family of premium regional

homebuilders, we will continue to combine local insight, agility, and teamwork to make the homebuying process as seamless as possible.

Continued customer service excellence with help from our dedicated associates. We’ll keep listening to our customers every step of the way to build homes that fit each family’s needs.

We are one of the longest-standing home builders in the Puget Sound region. These tenets got us to where we are today, and will guide us as we continue to expand our offerings.

Thank you for helping us make 2017 a banner year for Quadrant! Here’s to 48 years — and a spectacular 2018 ahead!

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The Quadrant Corporation, a member of the TRI Pointe Group.

QuadrantHomes.com

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