Annual Report 2015 - Home | Stryderstryder.org.au/wp-content/uploads/2015/01/Annual-Report... · 2020-07-12 · Annual Report 2015 5. President’s Report. The past twelve months

Annual Report 2015

Enriching Lives, Enabling Access

Our Vision

Enriching lives - Enabling access

To enable older people and people with a disability to live independently, access their community and

lead satisfying and well-balanced lives.

Our Mission

To enrich the lives of older people and people with a disability in our community by providing caring

and reliable door to door transport.

Our Values

Care and Flexibility Safety and Reliability

Integrity

Annual Report 2015 3

Page Agenda ...........................................................4

President‘s Report ............................................5

Manager‘s Report .............................................6, 7

Statistics .........................................................8

Treasurer‘s Report ...........................................9

Statement of Accounts .....................................10-21

Our Services ....................................................22

Our Volunteers ................................................23

Our Community ..............................................24

Our Staff .........................................................25

Farewell/Welcome ...........................................25

Our Thanks .....................................................26

Contents


1. Welcome and Introduction by President – Mr Artin Etmekdjian 2. Apologies

3. Adoption of 2014 Special General Meeting Minutes Adoption of 2014 Annual General Meeting Minutes

4. President‘s Report – Mr Artin Etmekdjian

5. Manager‘s Report – Mrs Virginia Coy

6. Treasurer‘s Report – Mr Raja Jata

7. Resolution of Acceptance of Financial Statements

8. Election of Committee Members

9. General Business

10. Guest Speaker: CEO Alzheimer‘s Australia, The Hon. John Watkins AM 11. Vote of Thanks

A light lunch will be served following the meeting.

Agenda


President’s Report

The past twelve months have been both

exciting and challenging for our Organisation,

with a constant need to be proactive in

responding both to the needs of our clients and

the demands placed on our Organisation by the

various Government authorities from whom we

receive our core funding.

In dealing with the challenges the Organisation

has been very busy and is continuously

endeavouring to improve and enhance our

overall efficiency which could not have been

achieved without the involvement of the

members of our Management Committee;

namely, Maureen Olson , Maxwell Kingston, Ian

Dear, Olive Wills and Raja Jata whom I all

acknowledge for their continued, dedicated and

tireless commitment. However, it is with great

regret that we bid farewell to Maureen Olson

who is retiring from the Management

Committee at this Annual General Meeting.

Maureen has served our Organisation for the

past 22 years in many capacities namely,

Service Administrator (8 years), Acting Manager

(6 months), Committee Member (13 years) and

has always given her fullest support and

commitment. We wish her all the best in the

future knowing very well that she will not be

able to stay away and will always be available

to assist, if required.

Of course, another very important member of

our Committee this past year has been Kathy

Mangan who is the Consumer Representative

and keeps the Management Committee fully

abreast of passengers‘ ongoing needs and

satisfaction of our services.

From the beginning of the year the

Management Committee worked very closely

with Virginia Coy in her role as Acting Manager

and very quickly realised how capable Virginia is

in both her handling of all of the operational

responsibilities and dealing with the entire

administrative staff in the office, both paid and

volunteers, upon whom we rely on heavily to

implement and achieve our objectives. In

recognition of Virginia‘s dedication, commitment

and success the Management Committee

appointed her to the position of Manager

effective 21st April 2015.

We again acknowledge the ongoing support

from both the City of Ryde, Hunters Hill Council

and local businesses. In particular, Ryde

Toyota, Brad Garlick Ford, Amtek (vehicle

modifications), Tiger Automotive and North

Ryde RSL Club.

Again this year we held another successful

Planning Meeting to ensure we were on track

with our Goals and Objectives, placing greater

emphasis on what is the future for Community

Transport organisations and specific to our

situation collaborating with our surrounding

Community Transport organisations to research

a new model referred to as ―Northern Sydney

Region Community Transport‖. To this end I

would like to acknowledge the wonderful efforts

of both Ian Dear and Maureen Olson who

represent us on the Steering Committee.

We acknowledge the support of The Huntley‘s

Cove Estate Executive for making their facilities

available for our bi-monthly Board meetings.

Our client survey undertaken this year was also

very successful and encouraging with some very

positive feedback received as well as

suggestions to improve our service to our

clients. This resulted in the formation of a new

Marketing Committee which is being Chaired by

Paul Kelly to work towards increasing the public

and community profile of our Organisation.

We also acknowledge the ongoing financial

commitment by both State and Federal

Governments, through Transport for New South

Wales to ensure we continue our vision of

―Enriching Lives and Enabling Access‖ for our

clients in the Ryde and Hunters Hill areas .

Finally in closing I must identify the need we

have for volunteers and please ask you to

consider the giving of your time, no matter how

little, to assist us in our ever demanding

responsibilities to serve our Community .

Clr. Artin Etmekdjian JP

President


Manager’s Report This past year has seen Ryde Hunters Hill

Community Transport continue in its

endeavours to provide a safe, reliable and

caring service to our clients.

After serving as Acting Manager for a period of

time, I accepted the permanent position of

Manager in April, 2015. I thank the

Management Committee for my appointment to

this role and for their support throughout the

year. I would also like to thank my wonderful

staff and team of volunteer workers for their

dedication to their roles within the organisation.

Together we have strived to provide excellent

customer service to our clients.

During the year the organisation‘s policies and

procedures have been updated, including our

Work Health and Safety procedures. We were

assessed against the criteria set out by the NSW

Disability Service Standards and I am pleased to

announce that we were successful in passing

the third party verification, ensuring that we

comply with the standards pertaining to the

assistance of people with disabilities. We also

remain compliant with the Home Care

Standards.

In response to the requirements of our

verification we now hold Client Focus Groups

twice a year. These are invitation-only events,

as we seek to have a broad range of clients

attending to ensure that we are meeting the

needs of the whole community. Should you be

interested in joining one of our Focus Groups

please notify the office.

This year the organisation has prepared for the

industry changes that took place at the end of

June, namely, the move from the Home and

Community Care Programme to the

Commonwealth Home Support Programme.

With this change came the introduction of ‗My

Aged Care‘, a new centralised, national,

government referral centre for all home care

services, including transport. I would like to

reassure our clients that we will still be

providing you with the same services as

previously, and hope to have even more to offer

in the future. You may already have noticed

that we have

increased our

social outings

programme. We

have been able to

do this in part due

to the addition of

another 19

passenger seat

Toyota Coaster

which we added to

our fleet in

February.

I would like to thank our clients who donate

over and above the required fee for their

journey. Your donations are very gratefully

received and help us to operate more services,

which in turn help us to assist more people.

Our newly developed website went ‗live‘ a few

months ago. It is a device-responsive website

and can be viewed on a desktop, laptop, tablet

or smart phone. Clients can view our calendar,

make bookings, read blogs and challenge

themselves with the brain teasers! The

website, of course, is also an excellent starting

point for people wanting to learn about our

service. Our website can be found at

www.rhhct.org.au and you can also follow us on

Facebook – Ryde Hunters Hill Community

Transport.

Over the past two years some of our staff have

been working on Certificates III/IV in Driver

Operations, Logistics and Business

Administration. Well done to everyone who has

completed their course.

Use of our services has continued to increase

http://www.rhhct.org.au


with a sharp rise seen in providing transport to

medical appointments. Participation in our social

outings has also increased with the

commencement of monthly Saturday Mystery

Trips, and mid-week evenings out on the town.

Our Thursday picnic days have also proved

popular as they offer a low-cost, but enjoyable

day out. Friday seems to be the day to shop as

our shopping trips to Gladesville and Macquarie

Centre are booming and we are looking at ways

to increase capacity.

Earlier this year our Client Services

Officer, Teresa Urbanski, retired and

has been ably replaced by Robyn

Musgrave. I would like to take this

opportunity to thank Teresa for her

many years of service as a volunteer

driver, management committee

member and lastly as an office employee. I

welcome Robyn who has fitted into the

organisation seamlessly. I would also like to

welcome our new staff drivers, Naoto and

Joseph as well as volunteers Paul and Norman.

The lease for our premises at 6 Victoria Road,

Henley has been renewed for a further three

years. We have also had a ramp installed

enabling easier access to the building.

Thanks go to all the local community groups

who have partnered with us over the past year

in providing much needed transport services to

the residents of our area. In particular I would

like to thank the City of Ryde and Hunters Hill

Council for their personal interest and

promotion of our service, along with the

provision of small grants. We continue working

cooperatively with our neighbouring

Community Transport organisations as

we seek to provide an exemplary

service.

Our organisation appreciates the

support given by the staff at Transport

for NSW with respect to our ongoing

funding.

Finally thank you to all our clients. Your

support and encouragement throughout the

year makes our job worthwhile!

Virginia Coy

Manager


2013-2014 2014—2015

Passenger Trips 30,984 33,135

Passengers Carried (min) 1,115 1,107

Minimum kilometres travelled 167,250 189,695

Cancelled Social/Shopping passengers trips

(Cancelled by client) 1,170 1,184

Cancelled individual transport passengers trips

(predominately medical) (Cancelled by client) 2,809 3,461

Unmet passenger trips due to lack of resources (does not

include unmet ongoing transport requests)

544 387

Passenger Trips by Destination

Statistics


Treasurer’s Report

1. INTRODUCTION

I have great pleasure in presenting the

Treasurer‘s Report for the year ending 30th

June 2015. The financial accounts have

been duly audited by our auditors W.L.

Browne & Associates Pty Ltd as verified by

the attached Auditor‘s Report.

Following are the financial accounts as

presented by the auditor.

2. FINANCIAL RESULTS AS OF 30 June 2015

Income We can see the breakup of our income in

the Consolidated Profit and Loss with the

graph below representing those figures.

This graph highlights the fact that we are

very dependent on grants, in particular

Commonwealth Department of Social

Services for funds provided to us through

Transport for NSW.

We have sufficient reserves in place to

meet our vehicle replacement schedules

and staff entitlements provision.

Expenditure On the graph below you can see an

overview of our expenditure.

We are also pleased to say that 69% of

expenditure is directly related to service

provision.

3. CONCLUSION

This year end result, showing retained

earnings of $530,752 is an acceptable

amount to ensure our ongoing viability. I

am happy to report that Ryde Hunters Hill

Community Transport remains in a viable

financial position proceeding into the new

financial year.

Raja Jata

Honorary Treasurer












―For the year ended 30 June 2015, some cost centres were dissected in comparison to the prior year

to provide more detailed information for users of the financial reports. As a result, prior year comparative information for these dissected cost centres could not be accurately provided. A

Consolidated Profit and Loss and Statement of Financial Position with full comparatives has been provided for the year ended 30th June 2015. In future years, it is expected that comparatives will

also be available for the detailed cost centre profit and loss reports.‖


It has been another busy and productive year in

transport operations here at Ryde Hunters Hill

Community Transport. You will notice from our

statistics on page nine that we have increased

our passenger trips for the year by 2151 trips

and we have been able to reduce our unmet

requests by 157. The increase has been across

all our services but in particular, our individual

transport to medical appointments and our

group social outing service.

We have been able to increase our medical

transport largely due to the volunteers who

offer their time so humbly to the service. Some

volunteers drive their own cars and some drive

the new wagon we purchased back in February

2014.

The increase in clients attending our social

outings is due to a number of factors. The first

must be the programme itself, which is capably

put together by Robyn and Dianne who always

take time to listen to suggestions made by

clients and drivers alike. We have also been

able to increase our fleet with the addition of an

extra Toyota Coaster and again have volunteer

bus drivers on the team.

This year has seen us provide monthly Saturday

Mystery Trips, which have proved very popular

and provide clients with a chance to get out

over the weekend—a time that is often lonely

for them. In March we offered an overnight trip

to Kiama where we visited the blowhole, a

winery, a cheese factory and of course beautiful

Berry. It was so popular we are offering

another one in October. We have also operated

a couple of evening outings for those who

appreciate the city lights.

Other services proving popular are our Friday

shopping trips to Gladesville and Macquarie.

We are looking at ways to fulfil demand.

Of course our daily local Flexiride bus continues

to be busy and we still proudly assist groups

from culturally and linguistically diverse

backgrounds to access their social groups and

outings. We assist Armenian, Chinese, Italian,

Korean, and Sri Lankan groups.

Our clients often write to compliment us on our

service. Following are just a few!

―I would like to commend your drivers, Silvio &

Kevin, for their ‗over and beyond the call of

duty‘ …. They were attentive, helpful and

worked very hard…..‖ Elaine C.

―Many thanks to all the drivers and bus

assistants. They are so helpful and make our

days out wonderful and enjoyable. We feel

relaxed, safe and comfortable and they even

manage to keep us dry when it pours with rain.‖

Betty W.

Thank you for taking me to and from Concord

Hospital today. The office staff and drivers all

do a wonderful job and it is very much

appreciated.‖ Annette F.

―Thank you to Stav and Joseph for all the help

with my transport to Prince of Wales hospital. A

fantastic crew.‖ Neville L.

―Dear Virginia, I have been meaning to write

and let you know how good our Kiama trip was.

Stav, Denise and Bronwyn were all so kind and

helpful, I think everybody had

a lovely time. The idea of 2

nights & 3 days is great, as

when you are older a week of

days getting on and off buses

is very tiring. I hope we can

have some more short little

trips in the future.‖ Kath S.

Stav Contellis Transport Coordinator

Our Services


Management Committee

Ian Dear - Vice President

Artin Etmekdjian - President

Raja Jata - Treasurer

Max Kingston - Member

Kathy Mangan - Member

Maureen Olson - Member

Olive Wills - Secretary

Bus

Assistants

William Anschau

Wendy Blashki

Geraldene Dear

Bronwyn McGrath

Denise Pike

Office Volunteers

Janice Caulfield

Bronwyn McGrath

Kathy Mangan

Drivers

Chris Byatt

David Crouch

Ian Dear

Peter Fairburn

Warwick Hunt

Bob Israel

Paul Kelly

Norman Leonard

Peter Marshall

Russell Nash

Iain Tice

Case van Steenwyk

Peter Westcott

Laura Walker

Volunteers play a very important role in

Community Transport. Without them we would

not be able to offer our extensive range of

services.

We have drivers who

give a day or two

each week and who

tirelessly give of their

time. They are joined

by bus assistants who

assist clients with

their needs and have

a chat with them. Our office volunteers are

invaluable, helping answer calls and generally

assist with whatever is needed—including our

social program mail-out!

Thank you so much for your loyalty and

commitment to Community Transport. Your

willingness to give so freely of your time is

appreciated by staff and clients alike.

Our Volunteers

Iain Tice—Bus & Car driver

Volunteers & Staff at April Training Day

Geraldene & Ian Dear

Norman L. & David C.

Bronwyn M. with Artin E.


Bus Hire Alzheimer's Australia

Australian Chinese Community Assoc

Armenian Community Welfare Centre

Armenian Senior Citizens

Catholic Healthcare: Korean Day Care

Chatswood Girls High School

Christ Church, Gladesville

City of Ryde

East Ryde Social Club

Eastwood Gardening Club

Eastwood Ladies Probus Club

Hunters Hill Council

Hunters Hill Lodge

Hunters Hill Ryde Community Services

Italo-Australian Senior Citizens

Indonesian Welfare Centre

Lane Cove Council

Leisure Lea Retirement Village

North Ryde Community Aid:

Armenian Group Outing

Tuesday ‗Silvertops‘ Luncheon group

Thursday ‗Mix & Mingle‘ Group

Riverlink Interchange

- Young Adults Group

- 10-up Group

Ryde Probus Club

Salvation Army—Red Shield Appeal

Sri-Lankan Senior Citizens Group

The Heritage, Hunters Hill

2 Realise—Youth Group

War Widows‘ Guild of Australia

Wesley Mission

Partner Organisations/

Services Anglicare

Christian Community Aid, Eastwood

City of Ryde

Elaroo Dementia Day Care

Gladesville RSL Club

Gladesville Hospital

Greenwich Rehabilitation Hospital

Hunters Hill-Ryde Community Services

Hunters Hill Lodge


Italo-Australian Senior Citizens

Local GPs

Local Hospitals

North Ryde RSL Club

Northern Sydney Medicare Local

Northern Sydney Commonwealth Carers‘

Respite Centre

North Ryde Community Aid

Northside Community Forum

Royal Rehabilitation Centre

Ryde Hunters Hill Community Care Network

Ryde Community Mental Health Service

Ryde Hospital Aged Care

Our Community


Our Staff

Farewell/Welcome Firstly, we must say a very big thank you to Maureen Olson who has resigned from

the management committee after 13 years of service. Maureen also worked for us

for the preceding 8 years! We will miss your wealth of knowledge and your ability to

advocate on behalf of our clients and the organisation. Thank you from ALL of us.

This year we said goodbye to Joanne Deadman (Social Programme Volunteer) and

Teresa Urbanski who retired after 8 years, the last few she worked

as Client Service Officer, efficiently handling bookings along with

providing caring support to callers.

Welcome to Robyn Musgrave, who has taken up an administration

support role; to Naoto Suzuki and Joseph Widjaja, who both started as volunteers

and now drive casually for us. Special welcome to our new volunteers Paul Kelly

and Norman Leonard. You are all contributing to the team and enabling our

service to continue providing excellent service.

Yaqub Barikzai, Driver/Support Worker

Mike Allum, Driver/Carer (casual)

Silvio Armanini, Driver/Carer (part-time)

Stav Contellis, Transport Coordinator

Virginia Coy, Manager

James Gartside, Driver/Carer (casual)

Stephen Jeffery, Driver/Carer (part-time)

Kevin Lu, Driver/Support Worker

Malia Lemi, Client Service Officer

Ken Mochan, Bookkeeper (casual)

Robyn Musgrave, Administration Support Officer

Dianne Parker, Office & Volunteer (part-time)

Alan Perry, Driver/Carer (casual)

Ken Stammers, Driver/Carer (part-time)

Naoto Suzuki, Driver/Carer (casual)

Barry Tickner, Driver/Carer (casual)

Teresa Urbanski, Office Assistant (casual left 3/15)

Joseph Widjaja Driver/Carer (casual)

Maureen

Teresa


Especially to our funding bodies:

Transport for NSW

Department of Aging, Disability & Homecare

Health NSW

And Local Members:

Victor Dominello, Member for Ryde

Anthony Roberts, Member for Lane Cove

John Alexander, Member for Bennelong

Joe Hockey, Member for North Sydney

Also to:

Accessible Transit Services

Amtek

Brad Garlick Ford

Bridgestone Tyres

Budget Rental Vehicles

City of Ryde

Colourcorp Printers

Gladesville RSL Club


Ken Morrow Smash Repairs

Macquarie Shopping Centre - Shop Mobility

MiCiS

North Ryde RSL Club

Northern District Times

Ryde Toyota

Stitchem

Summer Signs

The Weekly Times

Tiger Automotive

Brad Turner, W.L. Browne & Assoc. Chartered Accountants

Brooke Zekarias, Smith & Young Public Accountants

Our Thanks


Ryde Hunters Hill Community Transport Assoc. Inc.

6 Victoria Road, Henley PO Box 162 Gladesville NSW 1675 Tel: 9816 5000 Fax: 9816 5044 Email: [email protected] www.rhhct.org.au

Documents

Annual Report 2015 - Home | Stryderstryder.org.au/wp-content/uploads/2015/01/Annual-Report... · 2020-07-12 · Annual Report 2015 5. President’s Report. The past twelve months