Annual Maintenance Contract For Router and RAS …dnw.bsnl.co.in/validation/notice/BSNL - TCS Terms and...2 Annual Maintenance Agreement For Router And RAS Cards supplied By M/s Tata

1

Annual Maintenance Contract For

Router and RAS Cards supplied by M/s Tata Consultancy Services Limited

To Bharat Sanchar Nigam Limited

2

Annual Maintenance Agreement

For Router And RAS Cards supplied

By M/s Tata Consultancy Services Limited

To Bharat Sanchar Nigam Limited

This Annual Maintenance Agreement (the “Agreement”) is made at New Delhi on ________________ by and between: Bharat Sanchar Nigam Limited, a Government of India Enterprise, having its principal/registered office at B148, Statesman House, Barakhamba Road, New Delhi -110001, O/o The Chief General Manager Data Networks at CTS Compound, Netaji Nagar, New Delhi – 110023 (hereinafter referred to as “BSNL”) AND Tata Consultancy Services Limited, a company incorporated and registered under the provisions of the Companies Act 1956, having its registered office at Bombay House, 24, Homi Mody Street, Mumbai – 400 001, India and corporate office at 11th Floor, Air India Building, Nariman Point, Mumbai – 400 021,, Maharashtra, India,, (hereinafter referred to as the “TCS/Company”) NOW THEREFORE, IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS: 1. DEFINITIONS

“Downtime” shall mean-the period for which the given card is not operational. The card will be treated as non-operational, in case 15% or more number of ports in the card are faulty. Any fault affecting 15% or more number of ports shall be treated as “Major Fault” and any fault affecting less than 15% number of ports shall be treated as “Minor Faults”. However in case of fault in port(s), if there is a possibility of restoration of services to the level which was existing prior to the fault, using spare available port(s), then the fault will not be treated as the Major or Minor for a period of Three weeks. If the fault is still pending after three (3) weeks, it will fall in the category of Major or Minor faults depending upon the nature of the fault and the SLAs for Major or minor faults will apply from that date.

3

Any non-operation of the card due to configuration change of the card/equipment in which the card is installed, done by BSNL/any third person, other than assigned by TCS will not be considered for downtime calculation.

1.1 “Scheduled Downtime” shall mean-the period for which the given technology

service is intentionally made unavailable, for maintenance purposes. The scheduled downtime shall be as mutually agreed upon between BSNL and TCS representative. The scheduled downtime will not be considered for downtime calculation.

1.2 “TCS Personnel” shall mean-the support staff designated and authorized by

TCS for delivering the support and services covered under this agreement. 1.3 “Resolution Time” shall mean time taken to resolve a problem related to the

supplied cards covered under this agreement.

1.4 “Support Service” shall mean the support services, for the Cisco Cards supplied by TCS, as per the details given in Annexure-1.

1.5 “AMC” shall mean Annual Maintenance Contract/Annual Maintenance Agreement. 1.6 “NIB” is National Internet Backbone, BSNL’s Internet Infrastructure. 2. TERM AND SCOPE OF SERVICES 2.1 The Maintenance period will be effective from November 01, 2006 to October 31,

2007 (the “Term”). 2.2 During the term TCS shall provide maintenance support services (the “Services”), to

keep the CISCO RAS & Router Cards as mentioned in Annexure -1 (the “Cards”) or restore it to, good working order, as per the scope and details mentioned hereunder. The Services provided by TCS shall specifically include replacement of all faulty or defective Card(s).

The Services provided under this Order shall extend to and include only the Cards mentioned/described in Annexure-1. However BSNL reserves the right to deploy/divert these Cards within any of the locations mentioned in Annexure-1. BSNL shall intimate in writing to TCS, for any diversions.

2.3 The scope of the Services provided by TCS to BSNL, under this Agreement, shall include, the following:

4

• Attend to, diagnose and rectify the Hardware problems in respect of the cards supplied by TCS with in the defined timeframe.

• Maintain the stock of spares in their office. • Arrange to get and replace any faulty or defective card within the defined

timeframe. • Configuring the replaced part/card as per original configuration. • Carry out On-site preventive maintenance every six months as per the

mutually agreed schedule and method defined in Annexure-3. • Upkeep the software version (which are available free of cost from Cisco) of the

Cards as and when requested by BSNL. • To get the problem attended to by TCS specialist, if the problem is not fixed

within specified resolution time, and getting it resolved thereafter. However the delay in resolution of any problem will attract the penalty provisions specified in the Terms & Conditions.

2.4 Following services are excluded from the scope of this Agreement:

• Day to day monitoring of networking equipment. • Network Administration and generation of reports. • New configuration on the existing cards. • Repair damage(s) to the equipments arising out of (i) accident, negligence or

misuse by BSNL and (ii) acts of third person other than if the third person is an employee of TCS (iii) D.C. voltage fluctuations beyond the permissible limits (iv) fires, floods, windstorms, riots, strikes, acts of God, acts of public enemy.

2.5 During the term TCS shall assign an account support manager for BSNL, who shall

act as a single point of contact for BSNL for any service related issues. 2.6 Where the Service involves replacement of a Card or part with a different serial

number, the new Card or part shall become the property of BSNL and the defective will become property of TCS.

2.7 TCS shall be solely responsible for the maintenance and repair of the said Cards and

BSNL shall not be liable to interact with its partners/collaborators or sub-contractors of TCS.

3. SPARES STOCKING

• TCS shall maintain spares for the purpose of rectifying the faults and shall keep an upto date record of cards replaced, nature of faults etc.

• TCS will stock the critical spares at its Delhi Regional Office. The list of critical

spares to be stocked is given below:

5

Sl# Part Number Item Description Qty 1 DS58-144DM-CC As5800 144 Modem Card 1 2 PA-2E3 2 Port E3 Serial Port Adapter 1 3 DS58-12CE1 As5800 12port CE1 Ingress Card 1 4 PA-MC-8E1/120 8 Port Multichannel E1 Port Adapter 1 5 VIP4-50 Versatile Interface Processor Card 1

However, it will be the responsibility of TCS to get the defective card replaced at any of the locations within the defined time frame, failure to so will attract penalty. Further the replaced cards shall have to be permanently sign-written by TCS so as to avoid any issues regarding mixing of cards supplied by other vendors (Supplier of the chassis and other equipment) and TCS.

4. CONSIDERATION AND PAYMENT 4.1 In consideration of receiving the Services, BSNL agrees to pay TCS, Annual charges

at the rate of Rs 16.2 Lakhs (Rupees Sixteen Lakhs Twenty Thousand Only) per annum.

4.2 The annual charges, does not include Service Tax or any other Taxes charged as per Government Notifications. All taxes applicable, whether present or future, will be paid separately by BSNL over and above the annual charges. Presently the applicable taxes are Service Tax @ 12.24% of the Invoice Value and VAT @ 12.5% of 80% of the Invoice value. However, taxes will be charged as applicable at the time of Billing.

4.3 AMC Charges shall be paid by BSNL to TCS on quarterly advance basis.

4.3.1 100% of AMC Charges for each quarter, except last quarter of the AMC agreement period, shall be paid in advance at the beginning of the each quarter subject to statutory deductions. Penalty, if any would be adjusted against the advance payment of next quarter.

4.3.2 Payment for the last quarter shall be made at the end of last quarter of AMC period subject to deduction of penalties; statutory taxes etc for the said quarter.

4.3.3 TCS has to be submit a Performance Bank Guarantee (BG) for amount equivalent to Rs 4,86,000/- (Rupees Four Lacs Eighty Six Thousand only, equivalent to AMC charge in one quarter (Rs. 4.05 Lacs) plus 5% of the contract amount (Rs. 81,000/-)) valid for 15 months from the date of agreement. BG shall be issued by a scheduled bank , in favour of Chief

6

General Manager, Data Networks, BSNL. The BG should be submitted (format as in annexure-7) within two weeks from the date of signing of the agreement to, Data Networks, New Delhi.

4.4 Quarterly AMC charges shall be payable subject to TCS submitting “no fault

pending” or Preventive Maintenance report on alternate quarters i.e. In First quarter No fault pending Report as per annexure-6 would be submitted and subsequent quarter, - PM report for onsite PM will be submitted. “No fault pending” reports may be obtained via fax/email. Six monthly Preventive maintenance report signed by BSNL Node-in-charges will be submitted for every Alternate quarterly AMC Payment.

4.5 Paying authority for quarterly AMC charges shall be Chief Accounts Officer, O/o

CGM, Data Networks, New Delhi. 4.6 “Downtime”, “Major Fault” and “Minor Faults” are as defined under clause 1 as

“Definition”. “Downtime” will start from the time the call is logged with TCS Call Center.

Major faults should be rectified within three days and minor faults should be rectified within 3 weeks from the time the call is logged with TCS. Incase the faults are not rectified within stipulated period, BSNL shall charge a Penalty beyond the stipulated period which would be as follows:

Major Faults: • For first seven (7) days @ Rs. 2000/- (Rupees Two Thousand only/-) per day. • Beyond seven (7) days @ Rs. 5000/- (Rupees Five Thousand only/-) per day.

Minor Faults: • For first seven (7) days @ Rs. 1000/- (Rupees One Thousand only/-) per day. • Beyond seven (7) days @ Rs. 3000/- (Rupees Three Thousand only/-) per day.

It is agreed that the aggregate penalty in the annual term will not exceed 10% of the AMC value paid/payable on annual basis. No penalty will be levied for the calls which does not qualify the definition of downtime (as mentioned in clause 1) 4.7 If any defect is not remedied by TCS within a reasonable time, BSNL may proceed to

get the defects remedied from other supplier/vendor at TCS’s risk and expenses, but without prejudice to any other rights, which BSNL may have against TCS in respect of such defects.

5. Fault Booking & ESCALATION PROCEDURE

7

• BSNL representative shall book the complaint directly with TCS’s Regional Call center through Telephone, FAX or email during working hours i.e. from 9.00 am to 6.00 pm, Monday to Saturday. Beyond office hours and on holidays, BSNL representative shall book the fault with location engineer Telephone no. It will be the responsibility of TCS to ensure that the calls are responded to during the hours mentioned above.

• BSNL representative (Node Incharge, details as given in annexure-4) shall

maintain a separate log book for faults reported under AMC to TCS . The log book shall contain the following details for each fault reported:

(1) Date & time of Fault Reporting: (2) Mode of Fault Reporting: (3) Telephone Number/FAX/E-mail on which the fault was reported: (4) Name of the Contact Person to whom the fault was reported: (5) Affected Card: Trunk/Modem/E1 PA/E3 PA /VIP (6) Serial No. of the affected card: (7) Description of Fault: (8) New fault or repeat fault : (9) Previous reference in case of repeat fault: (TCS Docket No.) (10) Signature of Node Incharge: (11) TCS response Date & time: (12) Docket No. Provided by TCS: (13) Name of the Person Responded: (14) Fault Rectification Date & time: (15) Details of card removed (if any ) from the Node including its serial no.: (16) Details of card added (if any) on the Node including its serial no.: (17) Signature of Node Incharge: (18) Signature of TCS Engineer (If visited on site): (19) Remarks:

• The contact details with Telephone nos. and email ids of all the Call centers & Escalation levels of TCS are given at Annexure-2.

• TCS shall be responsible for providing the latest contact details to BSNL of its engineers, call centre etc.

• TCS shall open a complaint ticket/docket corresponding to every fault reported.

• In case the BSNL representative fails to make contact or get back call response from the local engineer/Regional Call Center in the first 4 hrs, the complaint should be escalated to the First level (L1).

8

• In case the call is not responded within 12 hrs, the BSNL representative may escalate the call to the Second level support as given in the Escalation Matrix. The second Level escalation would ensure that the call is allocated on priority & an engineer is detailed for the call.

• Third Level Escalation (L3) is the ultimate Escalation point. In case the call is not

responded within 48 hrs by either an engineer visit or a telephone call, it should be escalated to Level 3, who will ensure immediate allocation of a resource for attending to the call and would also initiate a backend process to investigate why such a delay has occurred. Rectification measures would be incorporated to prevent such occurrences in the future.

• In any case, it will be the responsibility of TCS to get the problem rectified within

the stipulated time after the fault is first reported to TCS at its call center/local engineer/Toll free number or through e-mail /fax. The downtime shall start from the time the fault is reported over telephone/fax or the received time stamp of e-mail. In case the fault is not rectified within the stipulated time after its first reporting to TCS, penalty as stipulated shall be imposed.

• The escalation procedure described above is depicted diagrammatically below:-

Diagrammatic Support Methodology

4-Hours 12-Hours

NO RESPONSE from TIL/FAULT PENDING

CALLRESPONDED &

FAULT RECTIFIED

NO ESCALATION

YES

NO

L1 ESCALATION L2 ESCALATION

TCS REGIONAL CALL CENTER /

LOCAL ENGINEER

BSNL

48-Hours

L3 ESCALATION

9

In any case, once a fault has been logged at TCS Call Centre/Local Engineer, it shall be the responsibility of TCS to see that the fault is attended to and rectified within the defined time frames. 6. PREVENTIVE MAINTENANCE SCHEDULE & METHODOLOGY 6.1 TCS will carry out on site preventive maintenance of the said Cards every six

months. A schedule containing the date and contact details of TCS engineer who will be visiting the NIB nodes, for carrying out the preventive maintenance shall be supplied to Data Networks at the beginning of every six-month. BSNL Officer-Incharge of Data Networks, Delhi/Noida shall be responsible for coordinating the schedule with various locations and confirming it back to TCS. The procedure for carrying out the preventive maintenance at a site is given at Annexure-3. The preventive maintenance shall not affect the normal functioning of the system.

6.2 A report on the Preventive Maintenance carried out at each node, containing the

signatures of Node-in-charge and TCS engineer as per format given at Annexure-3 will be submitted to BSNL Delhi office every six months.

6.3 At the end of every quarter TCS will submit a consolidated report of the faults

attended/pending faults etc. to BSNL (o/o DGM(Tech), 2nd Floor, BSNL Telephone Exchange, Sec-62, Noida) in the format as per annexure- 6.

6.4 BSNL (Data Networks) will inform its Node-in-charges through internal website or

in writing regarding the Preventive Maintenance Schedule given by TCS every six months. The contact details of the concerned BSNL Node-in-charges are given at Annexure-4.

6.5 BSNL shall maintain a consolidated logbook at each node wherein the

corrective/preventive maintenance undertaken by TCS shall be entered and the same be countersigned by TCS representative.

6.6 Replacement of any card/part should be done with the approval of BSNL personnel

and a record is to be maintained with the BSNL Node-in charge. TCS shall maintain a record of all such replacements at its end also.

7. In order to facilitate the preventive maintenance, BSNL shall provide TCS

engineer(s) adequate working space and access to equipment & console. BSNL shall maintain the environmental conditions for the proper working of the equipment.

8. TCS will ensure security of the Network Details

10

9. TCS will depute its permanent employees or its subcontractor’s employee for carrying out the preventive maintenance and fault rectification It is desirable that TCS enter into a contract with their employees deputed for preventive maintenance /fault rectification to ensure the confidentiality of information gathered from BSNL. M/s TCS shall also make aware its concerned engineers to adhere to "BSNL's third Party Connection Acceptable Use Policy" given below:-

a. Any changes on NIB equipment shall only be performed after notification

and approval by the appropriate BSNL personnel.

b. The password on NIB devices will be set by BSNL representative and is not to be changed.

c. TCS shall notify the appropriate BSNL personnel when an employee of TCS/its subcontractor’s, who had access to BSNL equipment/configuration, leaves the company or is transferred to another position which no longer requires access.

d. After the designated job for which the access to NIB equipment was provided to TCS is over, TCS will provide a document detailing all activities done and analysis of what had happened. As in future, others may want to know what was done to correct a certain problem. Documentation is also important in case there is a requirement to restore the system to its previous state.

e. TCS personnel will not make a change on any system that is not directly related to the job duty.

f. No browsing will be done and personal mails sent from NIB network by TCS during special access.

g. TCS personnel will not connect his Notebook computer to NIB network without proper authorisation. As far as possible all the work related to special access should be done using BSNL PC’s. If at all the notebook computer is connected, all the configuration/ log files related to NIB, so saved in the notebook computer will be handed over back to BSNL personnel and the files permanently deleted from the notebook computer.

10. ARBITRATION

In the event of any question, dispute or difference arising under this agreement or in connection therewith (except as to the matters, the decision to which is specifically provided under this agreement), the same shall be referred for conciliation by CGM Data Networks or in case his designation is changed or his office is abolished, then in such cases by officer for the time being entrusted (whether in addition to his own duties or otherwise) with the functions of the CGM Data Networks or by whatever designation such an officer may be called (hereinafter referred to as the said officer),

11

and if the said officer is unable or unwilling to act as such, then by some other person appointed by the said officer. There will be no objection to any such appointment on the ground that such person is a Government Servant or that he has to deal with the matter to which the agreement relates or that in the course of his duties as a Government Servant he has expressed his views on all or any of the matters in dispute. Disputes which still remain unresolved will be referred to and settled by arbitration under the Arbitration and Conciliation Act, 1996. The award of the arbitrator shall be final and binding on both the parties to the agreement. In the event of such an arbitrator, to whom the matter is originally referred, being transferred or vacating his office or being unable to act for any reason whatsoever, the said officer shall appoint another person to act as an arbitrator in accordance with terms of the agreement and the person so appointed shall be entitled to proceed from the stage at which it was left out by his predecessors. The arbitrator may from time to time with the consent of both the parties enlarge the time frame for making and publishing the award subject to the aforesaid, Arbitration and Conciliation Act, 1996 and the rules made thereunder. Any modification thereof for the time being in force shall be deemed to apply to the arbitration proceeding under this clause. The venue of the arbitration proceeding shall be the office of the CGM, Data Networks, New Delhi or such other places as the arbitrator may decide.

11. FORCE MAJEURE If, at any time, during the continuance of this contract, the performance in whole or in part, by either party, of any obligation under this contract is prevented or delayed by reasons of any war, or hostility, acts of the public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics, quarantine restrictions, strikes, lockouts, or act of God (hereinafter referred to as events) provided notice of happenings of any such eventuality is given by either party to the other within 21 days from the date of occurrence thereof, neither party shall by reason of such event be entitled to terminate this contract nor shall either party have any claim for damages against other in respect of such non-performance or delay in performance, and deliveries under the contract shall be resumed as soon as practicable after such an event come to an end or cease to exist, and the decision of BSNL as to whether the deliveries have been so resumed or not shall be final and conclusive. Further that if the performance in whole or part of any obligation under this contract is prevented or delayed by reasons of any such event for a period exceeding 60 days, either party may, at its option, terminate the contract.

12

Provided, also that if the contract is terminated under this clause, BSNL shall be at liberty to take over from the supplier at a price to be fixed by BSNL and agreed by TCS, which shall be final, all unused, undamaged and acceptable materials, bought out components and stores in course of manufacture which may be in possession of the supplier at the time of such termination or such portion thereof as BSNL may deem fit, except such materials, bought out components and stores as the contractor may with the concurrence of BSNL elect to retain. 12. GENERAL

12.1 This Agreement along with all annexures may not be amended or assigned except in writing signed by both parties.

12.2 TCS would sign non-disclosure agreement with BSNL as per annexure-5 to

maintain the confidentiality of the information exchanged during the AMC period.

12.3 In case a faulty Card requires replacement, it shall be the responsibility of TCS to get the faulty Card picked up from the location and get the replacement installed at the location at its cost including freight, insurance and other incidental charges.

12.4 If TCS fails to rectify the defects / defaults during AMC, despite receipt of written

notice of default (giving a time of 30 days), BSNL reserves the right to encash the Performance Bank Guarantee and/or without prejudice to any other remedy for breach of contract terminate the Contract in whole or in part.

12.5 Notwithstanding any other provisions of this Agreement TCS shall not be liable in

contract or in tort for any loss of business or business opportunity, loss of profit, loss of data, disruption in any business activity or any indirect, incidental or consequential loss or damage that may be suffered by BSNL or any third party claiming against the BSNL. In no event shall TCS’s total liability whether in contract or in tort exceed the total AMC value agreed by BSNL hereunder.

12.6 This Agreement together with Annexure and Exhibits attached hereto and executed by the

Parties hereto constitutes the entire understanding between the Parties hereto with respect to the subject matter hereto and supercede and cancels all previous agreements thereof.

12.7 BSNL reserves the right to extend the AMC agreement on same terms and

condition for one more year, on the mutually agreed price at the time of renewal.

13

IN WITNESS WHEREOF, this Agreement has been executed as of the date first set forth above.

Tata Consultancy Services Limited Bharat Sanchar Nigam Limited

By……………………….. By……………………….. Signature Signature ……………………….. …………………………. Print Name Print Name ………………………….. …………………………. Title Title

14

ANNEXURE-1 CISCO CARDS

S.No Locations PA-8E1 PA-2E3 VIP Modem Trunk 1 BGL 0 3 2 2 1

2 CAL 0 3 2 2 1

3 CHN 0 3 2 2 1

4 MUM 0 5 1 0 0 5 NDL 0 5 1 0 0 6 PUN 0 3 1 2 2

7 AHD 0 1 1 1 1

8 ENK 0 2 1 0 0

9 HYD 1 2 1 3 1

10 IND 1 1 1 1 1

11 JPR 0 1 1 1 1

12 LKW 0 1 1 1 1

13 LUD 1 1 1 1 0

14 PAT 0 1 2 1 1

15 AGR 0 0 1 1 1

16 ALD 0 0 1 1 1

17 ASR 1 0 1 1 0

18 BBR 2 0 1 1 1

19 BPL 1 0 0 3 2

20 CBT 2 0 1 1 1

21 CHD 0 0 1 1 0

22 FBD 1 0 1 1 1

23 GBD 0 0 1 1 0

24 GGN 0 0 1 1 0

25 GUH 0 0 0 1 1

26 GWL 1 0 1 2 1

27 JBP 0 0 1 1 1

28 JDP 0 0 1 1 1

29 JLD 0 0 1 1 0

30 JMT 1 0 1 2 1

31 KNP 2 0 1 1 1

32 MDU 1 0 1 1 1

33 MRT 0 0 1 1 0

34 MYS 0 0 1 1 1

35 NDA 0 0 1 1 0

36 NGP 0 0 1 0 0

37 NSK 0 0 1 1 0

38 RJT 1 0 1 1 1

39 SHG 0 0 1 1 1

40 SML 0 0 1 1 1

41 SRT 1 0 1 1 1

42 TVM 2 0 1 0 0

43 VDA 0 0 1 1 1

44 VRS 2 0 1 1 0

15

45 VSK 1 0 1 1 0

46 NMC BGL 1 0 1 0 0

47 NMC NDL 1 0 0 0 1

Total 24 32 48 50 32

Details of Cards Diverted from NMC Bangalore & NMC Delhi (Incorporated in the table above) From To Card NMC BGL PUN PA-2E3 NMC BGL ENK PA-2E3 NMC NDL MUM PA-2E3 NMC NDL CAL VIP NMC BGL BGL Modem NMC BGL PUN Modem NMC BGL CHN Modem NMC NDL CAL Modem NMC NDL NSK Modem NMC BGL PUN Trunk

16

ANNEXURE-2 TCS Escalation Matrix

S No

BSNL Location

TCS Support Location

TCS Regional

Office CALL CENTER L1 L2 L3

1 New Delhi

(NTR) New Delhi New Delhi

Call Center ,New Delhi 011-23070091 [email protected]

Sunil Grag, New Delhi 011-23070091 sunil [email protected]

2 New Delhi

(NMC) New Delhi New Delhi

Call Center ,New Delhi 011-23070091 [email protected]


3 Jaipur Jaipur New Delhi

Call Center ,New Delhi 011

Manoj Jain, Jaipur, [email protected]

4 Lucknow Lucknow New Delhi


Vikas Misra, Lucknow, [email protected]

5 Ludhiana Chandigarh New Delhi


Vishal Arora, [email protected]

6 Agra Agra New Delhi



7 Allahabad Allahabad New Delhi



8 Amritsar Chandigarh New Delhi



9 Bhopal Bhopal New Delhi


Swalpit lall [email protected]

10 Chandigarh Chandigarh New Delhi



11 Faridabad New Delhi New Delhi



12 Ghaziabad New Delhi New Delhi



Amitabh Mehta – Project Leader, (). New Delhi , 9811455645 amitabh.mehta@ tcs.com

Col Vijay Sharma, Group Leader, vijay.sharma@ tcs.com

17

13 Gurgaon New Delhi New Delhi



14 Gwalior Bhopal New Delhi



15 Jabalpur New Delhi New Delhi



16 Jodhpur Jaipur New Delhi


Manoj Jain, Jaipur, [email protected]

17 Jallandhar Chandigarh New Delhi



18 Jammu New Delhi New Delhi



19 Kanpur Kanpur New Delhi



20 Merrut New Delhi New Delhi



21 Noida New Delhi New Delhi



22 Simla Chandigarh New Delhi



23 Varanasi Lucknow New Delhi



24 Mumbai(WTR) Mumbai Mumbai

Call Center Mumbai 022-56940500 Extn: 410-415 Email: [email protected]

Sachin Sawant Mumbai TEL: 022-56940500 Extn: 231 [email protected]

Karunakar Shetty MUMBAI [email protected]

18

25 Pune Pune Mumbai


Manoj.Sarode PUNE Tel: 020-4024061/60 [email protected]

26 Ahemdabad Ahemdabad Mumbai


Sameer Patel, Tata Infotech, Ahmdabad, Tel # 079-6442671/72/73. [email protected]

27 Indore Indore Mumbai


Tejas Oza, Tata Infotech Indore. Pager # 9622-580923 [email protected]

28 Nagpur Nagpur Mumbai


Sameer Dhomne Tata Infotech, Nagpur, Tel # 0712-272966 [email protected]

29 Nasik Nasik Mumbai


Sachin Mewade, Nasik, tel# 0253-310400/573828 [email protected]

30 Rajkot Ahemdabad Mumbai



31 Surat Ahemdabad Mumbai



32 Vadodara Ahemdabad Mumbai



19

33 Kolkotta Kolkotta Kolkotta

Call Center Kolkata,Cont# 033-22801984/22831549,50,51 [email protected]

Arup Roy, Tata Infotech Kolkatta,033-22801984,9830040008 [email protected]

34 Patna Patna Kolkotta


Dilip Mishra, Patna, 0612-2692293,9431041455 [email protected]

35 Bhubneshwar Kolkotta


Saurav shukla, 0674-2400067,9861094950 [email protected]

36 Guwhati Kolkotta


Debmalya Ghosh 0361-2517107,8,9, [email protected]

37 Shillong Kolkotta


Debmalya Ghosh 0361-2517107,8,9, [email protected]

Dibyendu Naha, Kolkata, Dibyendu.naha@ tcs.com

38 Banglore Bangalore Bangalore

Call Center Bangalore 080-5284681 ext-410, 5291153 (DID) [email protected]

Biju Vadakkepat TCS, Bangalore, Cont# 080-5284681 ext-418 [email protected]

39 Banglore(NMC

) Bangalore Bangalore



40 Madurai Bangalore



41 Mysore Bangalore



A L Kotri Bangalore appannal.kotri@ tcs.co

20

42 Chennai Chennai Chennai

Call Center Chennai Cont# 044-8269645/8279808/8274171 [email protected]

MR.Dinesh, Tata Infotech, 044-8274068, 8231764/5 [email protected]

43 Ernakulam Chennai


PS Ganesh, Tata Infotech Ltd Cochin Ernakulam Cont#0484-2396416/2396413 [email protected]

44 Coimbtore Chennai


Tata Infotech Ltd Coimbatore, Coimbatore 0422-2217653 [email protected]

45 Trivandrum Chennai


PS Ganesh, Tata Infotech Ltd Cochin, Ernakulam 0484-2396416/2396413 [email protected]

K. Parthasarathy, Chennai [email protected]

46 Hyderabad Hyderabad Hyderabad

Call Center [email protected]. / Madhavi 0891 745193

Javed Abbas, Tata Infotech Hydrabad. Tel# 040-7806928 [email protected]

47 Vizag Vizag Hyderabad

Call Center [email protected]. / Madhavi 0891 745193

Javed Abbas, Tata Infotech Hydrabad. Tel# 040-7806928 [email protected]

Selvaraju Meiyur, Hyderabad [email protected]

21

ANNEXURE-3

Preventive Maintenance Procedure for Cisco RAS And Router Cards supplied by TCS.

22

Node Name

Node Address

Name & Designation of BSNL Node-in-Charge

Name of TCS Engineer

Crompton Greaves Engineer

Present / Not Present

Name of CG Engineer , if present

Date of Preventive Maintenance

Quantity and Serial Number of Cards installed by M/s Tata Infotech Ltd. CARD

QUANTITY Serial Number of Cards

VIP4-50

PA-MC-8E1

PA-2E3

Ingress Trunk

144 Port Modem Card

23

Preventive Maintenance Procedure for TCS Supplied Cards A. Physical Inspection Whether distinguished sign writing is available on TCS supplied cards to differentiate from the CGL supplied cards Yes No (If no the same should be redone) B. For VIP4-50 Cards and Port Adapters B.1 Observations/Output from Cisco 7500 Router for checking the status of VIP4 –50 Card & Port

Adapters (8 Port E1 and 2 port E3)

S.N Observation

Test Result Remark 1. Execute “sh version” and see if it

is OK, also see for the line "VIP4-50 RM5271 controller" in the output.

2. Execute “sh controllers cbus” and see if it is OK also look for the line(s) which indicate the slot in which VIP4-50 cards are installed

3. Execute “sh controllers E1” (for E1 Port Adapter) Check if the controllers of the installed E1 port adapter are listed

4. Execute “sh controllers serial" (for E3 Port Adapter) Check if the controllers of the installed E3 port adapter are listed (Applicable only where E3 ports have been installed)

5. Execute “sh running-config” 6. Execute“sh diag <slot-number>”

Check for the installed VIP card and type of port adapter installed on that VIP card. The model of a VIP can be ascertained by the contents of address 0x21 in EEPROM in the show diag command output. The value would

24

be 31 for VIP4-50 card (As indicated below !! ) Check for CPU memory of VIP4-50 card (It should be 128 MB)

7. Execute “sh env “ and “sh env all” to see that all the measured values are normal

8. Execute "sh logg" to see that everything is normal

9. Check the logs from the SYSLOG PC

10. Check all the spare E1 ports of 8 Port Adapter by following the procedure as outlined at Annexure-3A

!! #sh diag 8 Slot 8: Physical slot 8, ~physical slot 0x7, logical slot 8, CBus 0 Microcode Status 0x4 Master Enable, LED, WCS Loaded Board is analyzed Pending I/O Status: None EEPROM format version 1 VIP4 RM7000 controller, HW rev 2.11, board revision E0 Serial number: 13049226 Part number: 73-1684-04 Test history: 0x00 RMA number: 00-00-00 Flags: cisco 7000 board; 7500 compatible EEPROM contents (hex): 0x20: 01 31 02 0B 00 C7 1D 8A 49 06 94 04 00 00 00 00 0x30: 70 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 Slot database information: Flags: 0x4 Insertion time: 0x38AC (1d10h ago) …………….snip……………………

B.2 LED Status Test for VIP4-50 Cards & Port Adapters DESCRIPTION Test Result For VIP4-50

Note : The VIP4-50 has no LEDs that are visible or usable when the VIP4-50 is installed.

For Port Adapter

The port adapters installed on the VIP4-50 have status and interface LEDs Check that the enabled LED on each port adapter is ON

25

C. Ingress Trunk Card (RAS Card)

C.1 Observations/Output from RAS S.No. Observation Test Results Remarks

1 Execute “sh dial-shelf” on both the RAS Routers Check that the STATE of the available cards supplied by TCS is UP.

2. Execute “sh dial-shelf clocks” on both the RAS Routers Check the status of the configured controllers

3. Execute “sh controllers E1” Check that all the 12 controllers of the Trunk card are visible

4. Execute “sh running-config” 5. Execute“sh dial-shelf split”

Check the slots owned by RAS-router 1 and RAS-router 2.

6. Execute “sh env “ and “sh env all” Check that all the measured values are normal


8. Check all the Spare E1 ports of Trunk card by following the procedure as outlined at Annexure-3A.

C.2 LED Observations for CE1 Ingress Trunk card: The CE1 trunk card front panel is designed with LED indicators and a liquid crystal display (LCD) to provide trunk card status and port-level monitoring information. CE1 Trunk Card LED Descriptions

Indicator Color Description Test Results

26

PWR (Power OK) Green Lights when 5V power is active.

Maint (Maintenance)

Yellow

Lights when there are no active calls on the card and you have completed a card-level software busyout. Indicates the card is ready to be removed.

E1FR (E1 Framing) Green E1 trunk card only. Lights when the card is configured for E1 framing.

HCPU (Host CPU OK)

Green Lights when the host CPU is operating normally.

FCPU (Framer CPU OK)

Green Lights when the framer CPU is operating normally.

D. Modem Card

D.1 Observations/Output from RAS for Modem Card S.No. Observation Test Result Remark

1. Execute “sh dial-shelf” on both the RAS Routers Check that the STATE of the available cards supplied by TCS is UP.

2. Execute “sh modem group” on both the RAS Routers This command would give all the configured modem from 0 to 143 for each modem card.

3. Execute “sh running-config” on both the RAS Routers And see if it is OK and also see if all the lines of TCS supplied modem cards are visible.

4. Execute “sh dial-shelf split” To check the slots owned by RAS-router 1 and RAS-router 2.

27

5. Execute “sh modem “ To check for any bad modems on TCS supplied modem cards

6. Execute “sh env “ and “sh env all” Check that all the measured values are normal


D.2. LED Status Test for Modem card: Modem Card LED Descriptions

Name Color Description Test Results

PWR LED Green Power LED---Lights when card is powered ON.

Maint LED Yellow Maintenance LED---Lights when there are no active calls on the card, and you have completed a card-level software busyout. Indicates the card is ready to be removed.

HCPU LED Green Host CPU LED---Lights when the modem card passes diagnostics and the modem card CPU is operating properly.

Modems LED

Green Modem LED---Lights when all modem modules present have passed diagnostics and are operating properly. Remains OFF if 1 or more modem modules are absent on the card or if 1 or more modems fails diagnostics.

Calls LED Green Calls LED---Lights when at least 1 active call is switched through the modem card.

Following Cards with Serial Nos. tested and found OK. The output of various commands attached */seen. 1. 2. 3.

28

4. 5. * In view of network security the output of various commands shall not be handed over to TCS engineer, however the output must be checked at the node itself by the TCS engineer for any problem. Remarks, if any ____________________________________________________________

BSNL Node –in-Charge TCS Engineer Name Designation Signature Date

29

ANNEXURE - 3A Hard Plug Loopback Tests for E1 Ports This test would require a loopback plug. The engineer of M/s TCS would carry this plug during testing. However , for the sake of understanding the method of creating the loopback plug is given below. Creating the Loopback Plug for E1 on RJ-45 Complete the following steps to create a loopback plug for E1:

1. Use wire cutters to cut a working cable with a connector attached. 2. Strip the wires at the opposite end . 3. Short the wires from pins 1 and 4 together. 4. Short the wires from pins 2 and 5 together. 5. Leave the other wires alone.

Note: The pins on an RJ-45 jack are numbered from 1 through 8. With the metal pins facing toward you, and the lever pointing upwards, pin 1 is the right-most pin.

Preparing for the Extended Ping Test Complete these steps to prepare for the extended ping test:

Step 1: Insert the loopback plug into the port in question.

Step 2: Save your router configuration Using the write memory command

7500#write memory Building configuration... [OK]

Step 3: To run the loopback test on channelized E1s (PRI or CAS) use the channel-group E1 controller command to create one or more serial interfaces mapped to a set of timeslots in the channelized E1. Note : If the E1 is configured as a PRI you need to remove the pri-group before using the channel-group command. AHD#configure terminal

AHD(config)#controller e1 0 AHD(config-controller)#no pri-group timeslots 1-31 AHD(config-controller)#channel-group 0 timeslots 1-31

30

Step 4: Set the encapsulation for interface serial 0:0 to High-Level Data Link Control (HDLC) in interface configuration mode. Note : Serial 0:0 represents the interface using all 31 timeslots for an aggregate of 1.984 Mbps. For example:

AHD(config)#interface serial 0:0 AHD(config-if)#encapsulation HDLC AHD(config-if)#^Z

Step 5: Assign an ip adddress to the serial interface with a subnet mask of 255.255.255.0.

For example: AHD(config-if)#ip address 172.22.53.1 255.255.255.0

Step 6: Clear the interface counters using the clear counters command. AHD#clear counters

Step 7: Perform the extended ping test

Performing Extended Ping Tests

Complete the following steps to perform serial line ping tests: 1. Follow these steps to perform the extended ping test:

a. Type: ping ip b. Target address = enter the IP address of the interface to which IP address was just

assigned c. Repeat count = 50 d. Datagram size = 1500 e. Timeout = press ENTER f. Extended cmds = yes g. Source Address = press ENTER h. Type of service = press ENTER i. Set Df bit in ip header = press ENTER j. Validate reply data = press ENTER k. Data pattern: 0x0000 l. Press ENTER three times.

2. Examine the show interfaces serial command output and determine if input errors have increased. 3. Perform additional extended pings with different data patterns. For example:

Repeat step 1, but use a Data Pattern of 0xaaaa 4. Verify that all the extended pings tests were 100 percent successful.

5. Enter the show interface serial <x> (where x should be replaced by your interface number) command. Your E1 serial interface should have no cyclic redundancy check (CRC), frame, input, or other errors. Verify this by looking at the fifth and sixth line from the bottom of the show interface serial command output. If all pings are 100 percent successful and there are no errors, then the hardware should be good.

31

6. On the router, enter the copy startup-config running-config EXEC command to erase any changes made to the running-config during the extended ping test.

32

ANNEXURE-4 BSNL Node-in-charges Contact and Address List

S. N Node Name Node-In-charge Phone Number Fax no. E-mail Address

Office Residence 1. Agra A.K.Khare 361236 226366 0562- 263333 [email protected] Room No - 202

SDE (Internet) TAX Bhawan , Near Bijalee Ghar

Agra 282002 2. Ahmedabad K.G.BATHANI 5502805 7478283 079-5503100 nib_ahmedabad@sanch

arnet.in 6 th Floor,Bhadra

Telephone Exch.Bldg.Nr Lal

DE Darwaja,Ahmedabad-380001

3. Allahabad Vivek Srivastava 405555 400600 0532-407777 [email protected]

44 MG Road Civil Lines, Allahabad

DE(OCB) 4. Amritsar L.K.Tara 563838 562222 183564311 nib_amritsar@sancharn

et.in Telephone exchange

building ,Albert Road Amritsar

DEP (DTAX) 5. Bangalore R K Verma 5309911 6542200 080-5309966 [email protected] II Floor, Telephone

Exchange Building, Kensington

Road, Ulsoor, Bangalore - 560 008

DE(NS) 6. Bhopal A.K.GUPTA 761155 556465 0755-551997 nib_bhopal@sancharnet

.in SDE(INTERNET)

ARERA TELEPHONE EXCHANGE

ARERA HILLS,NEAR VALLABH BHAWAN

BHOPAL-462004 SDE(INTERNET)

7. Bhubneshwar Kiran Kumar Patra. 510000 544744 0674-530800 [email protected]

First Floor, Telephone Bhawan,Bhubaneshwar-

751001. SDE

8. Chandigarh Vivek Dua 701701 601777 0172-713000 [email protected]

Telephone Bhavan,Sector-17,Chandigarh

DEP(TAX) 9. Chennai N.Veeraraghavan 8202299 253 1010 044- 8204747 nib_chennai@sancharne

t.in 20 Haddows Road, II Floor, Haddows Road Telephone Exchange

DE (NIB) Chennai 600006

33

10. Coimbatore S.Rukmani 390800 390800 0422-216869 [email protected]

Telephone Exchange,Race Course

Coimbatore SDE

11. Delhi R. S. Rathore 3321995 2642121 011-3325524 [email protected]

Room No. 553, 5th Floor, Kidwai Bhawan, Janpath, New Delhi-1

DE (OFC KBN) 12. Eranakulam K.V.Kunhiraman 316300 303200 0484 316800 [email protected] Telephone Exchange

Panampally Nagar Eranakulam 682 036

DE(E10B) 13. Faridabad V.P. Verma 5221313 525555 0129-5280002 nib_faridabad@sanchar

net.in E-10B Exchange, Sector

15 SDE(NIB) Faridabad- 121 002

14. Ghaziabad N.K. Sagar 4707172 4785858 0120-4759999 [email protected]

2.5 Floor, Telephone Exchange Building, Rajnagar, Ghaziabad

SDE(Intl. & NIB) 4700101 15. Gurgaon R K Gupta 6339336 6304411 0124-6339336 nib_gurgaon@sancharn

et.in MAIN TELEPHONE

EXCHANGE GURGAON

ADET 16. Guwahati B. C. Kumar 540672 572445 0361-603344 nib_guwahati@sanchar

net.in Panbazar Telephone ExchangeGuwahati-

781001Assam SDE(Internet)

17. Gwalior Deepak Pathak 336400 490006 751-330600 [email protected]

E-10B, TELEPHONE Exchg. Building, SDM

Rd. GWALIOR ADET

18. Hyderabad D.V.RAMANA MURTY

3233688 3393033 040-3301515 [email protected]

4TH FLOOR, TELEPHONE

BHAVAN, SAIFABAD,

HYDERABAD-500 004 DE (Data Services)

19. Indore M K Yadav 536666 470569 0731-548888 [email protected]

1st FLOOR,OLD NEHRUPARK TELEPHONE EXCHANGE BUILDING

NEHRUPARK, INDORE 452003 (MP)

S.D.E.(Internet) 20. Jabalpur D K Srivastava 312500 645555 0761-623344 nib_jabalpur@sancharn

et.in O/o DE (TAX)

DE (TAX) CTO COMPOUND,JABALP

UR 482002

34

21. Jaipur PRABHU PRADUTT

361484 705070 0141-370040 [email protected]

Telephone exchange building,opposite GPO,

M.I ROAD,JAIPUR DE(OCB TAX) 302001

22 JALANDHAR Sanjeev Kumar 232368 255279 0181-220420 [email protected]

NIB exchange, New microwave building

first floor, MTS Nagar, Jalandhar city.

pin code-144001 SDE

23 Jammu Jasbir Singh 454000 456799 0191-451222 [email protected]

Telephone Exchange Bldg.,GANDHINAGA

R JAMMU DE(OCB)

24 Jodhpur S K Pareek 641001 438444 0291-741188 [email protected]

Sardarpura Telecom Building, Jodhpur

SDE 25 Kanpur V P Verma 310074 581800 0512-361111 nib_kanpur@sancharnet

.in DE Installation,

DE Ist Floor, Telephone Bhawan Mall Road,

Kanpur -208001 26 Kolkata Siddharth Sahoo 2108091 2108090 033-2109001 nib_kolkata@sancharne

t.in IInd Floor Telephone

Bhawan 34, BBD Bag ( South)

DE(NIB) Kolkata-700001. 27 Lucknow Subodh Kumar 333300 333555 0522-323000 nib_lucknow@sancharn

et.in 3rd floor , Telephone

Exchange , Mahanagar , Lucknow -226006

D.E.P.(N/T) 28 Ludhiana Gurmail Singh 0161-

654999 01824-42069

0161-660000 [email protected]

TRANSPORT NAGAR TELEPHONE EXCHANGE LUDHIANA

SDE 29 Madurai S. Sairam 530680 535253 0452 - 531399 nib_madurai@sancharn

et.in 3 rd Floor, CTMX

Building, CTO Compound, Telephone

Exchange, Tallakulam, Madurai -

625002. DE (New Services)

30 Meerut Shaleen Agrawal 765600 765500 0121-774100 [email protected]

SHASTRINAGAR TELEPHONE EXCHANGE

TEJGARHI CHOWK MEERUT

DE (DTAX) 31 Mumbai P P Singh 2655300 5782600 022 - 2653700 denibmum@sancharnet.

in 11th Floor, Fountain

Telecom Building II,M.G.road,

Fort,Mumbai -1

35

DE(NIB) 32 Mysore K.S.Nagaraja 441888 544201 0821-440000 nib_mysore@sancharne

t.in DE(NIB&NS),Telephon

e exchange,Nazarba,Mys

ore-10. DE

33 Nagpur R D Nikam 558383 582258 0712-562424 [email protected]

2 nd floor , TAX Bldg, CTO Compound , Civil lines. Nagpur-440001

DE(Computer) 34 Nashik Varsha K.Ahire 580001 392323 0253-312222 nib_nashik@sancharnet.

in O/o GMT,Sanchar

Parisar,Canada Corner,Sharanpur

SDE (Internet) Road,Nashik-422002 35 Noida J.S.KALSI 4542345 4553737 0120-4711602 [email protected]

n TELEPHONE EXCHANGE

SECTOR-19 NOIDA SDE

36 Patna Arvind Kumar 274444 276788 0612-268888 [email protected] Patliputra, Exchange, DE(Internal) PATNA-800013

37 Pune Sangle C V 6354100 6870769 020-6361212 [email protected]

6th Floor,MHS Bhawan Pune 411 001.

Divisional Engineer (NIB)

38 Rajkot D K Mehta 476555 445114 0281-479494 [email protected]

Room No.404, 4th floor, Kasturba Exchange, Nr.

Chowdhary DE(I&M) High School, Rajkot-

360001 39 Shillong O R Marak 500000 501400 364-506100 nib_shillong@sancharn

et.in OCB Telephone

Exchange Bldg CTO Compound, Opposite

Youth Hostel DE(OCB) BSNL, Shillong – 793

001

40 Shimla Amit Srivastava 0177-222555, 227000

0177-222120

0177-226336 [email protected]

Telephone Exchange, Boundary Estate,

Chhota Shimla, Shimla-171002

DE(OCB) 41 Surat G.K.SHAH 8312424 268 3838 0261- 8332900 [email protected]

n D.E. ( D-TAX ) 6 th FLOOR , MARKET

TELEPHONE EXGE. NEC BUILDING,

RING ROAD, SURAT - 395 002

JTO 42 Trivandrum D.V. Ravindranath 576666 343989 0471 475600 de_nibtvm@sancharnet.

in Telephone Exchange

Kaithamukku

36

Trivandrum

DE(NIB) 695 023 43 VADODARA G.B.Prajapati

SDE

335199 518100 0265-355197 [email protected]

Internet section, O/0 DE(IT)office,

BSNL,Vadodara 44 Varanasi J.P. Gupta 224523 531499 0542-224523 nib_varanasi@sancharn

et.in O/o GMTD, Shivpurva

SDE(Internet) Sigra , Varansai- 220 003

45 Visakhaptanam R.V.S.N.RAMA RAO

568014 524575 0891-524828 [email protected]

Internet office,Tel. Exge, Velampeta,

Visakhapatnam-530 001 DE(NIB)

37

Annexure 5

NON DISCLOSURE AGREEMENT

Mutual Non-Disclosure Agreement This Agreement is made as of the ___________ between BHARAT SANCHAR NIGAM LIMITED (BSNL) a Government of India Enterprise, having its principal/registered office at B148, Statesman House, Barakhamba Road, New Delhi -110001 herein after called company which expression shall unless repugnant to the subject or the context mean and included its successors, nominees or assign and M/s Tata Consultancy Services Limited. , an Indian corporation having its principal/registered office at Manish Commercial Center, 216-A, Dr. Annie Besant Road, Worli, Mumbai-400025, India, herein after referred to as the “TCS ” which expression shall unless repugnant to the subject or the context mean and include its successors, nominees or assigns. In order to pursue the mutual business purpose specified in Exhibit A (the "Business Purpose"), BSNL and TCS recognize that there is a need to disclose to one another certain confidential information of each party to be used only for the Business Purpose and to protect such confidential information from unauthorized use and disclosure. In consideration of the other party's disclosure of such information, each party agrees as follows: 1. This Agreement will apply to all confidential and proprietary information disclosed by one party to the

other party, including information listed in Exhibit A and other information which the disclosing party identifies in writing as confidential before or within thirty days after disclosure to the receiving party ("Confidential Information").

2. Each party agrees (i) to hold the other party's Confidential Information in strict confidence, (ii) not to disclose

such Confidential Information to any third parties, and (iii) not to use any Confidential Information for any purpose except for the Business Purpose. Each party may disclose the other party's Confidential Information to its responsible employees with a bona fide need to know, but only to the extent necessary to carry out the Business Purpose. Each party agrees to instruct all such employees not to disclose such Confidential Information to third parties, including consultants, without the prior written permission of the disclosing party.

3. Confidential information will not include information which:

(i) is now, or hereafter becomes, through no act or failure to act on the part of the receiving party, generally known or available to the public:

(ii) was acquired by the receiving party before receiving such information from the disclosing party and without restriction as to use or disclosure;

(iii) is hereafter rightfully furnished to the receiving party by a third party, without restriction as to use or disclosure:

38

(iv) is information which the receiving party can document was independently developed by the receiving party;

(v) is required to be disclosed pursuant to law, provided the receiving party uses

reasonable efforts to give the disclosing party reasonable notice of such required disclosure; or

(vi) is disclosed with the prior written consent of the disclosing party. 4. Each party agrees not to remove any of the other party's Confidential Information from the premises of

the disclosing party without the disclosing party's prior written approval. Each party agrees to exercise extreme care in protecting the confidentiality of any Confidential Information which is removed, only with the disclosing party's prior written approval, from the disclosing party's premises. Each party agrees to comply with any and all terms and conditions the disclosing party may impose upon any such approved removal, such as conditions that the removed Confidential Information and all copies must be returned by a certain date, and that no copies are to be make off of the premises.

5. Upon the disclosing party's request, the receiving party will promptly return to the disclosing party all

tangible items containing or consisting of the disclosing party's Confidential Information all copies thereof.

6. Each party recognizes and agrees that nothing contained in this Agreement will be construed as

granting any rights to the receiving party, by license or otherwise, to any of the disclosing party's Confidential Information except as specified in this Agreement.

7. Each party acknowledges that all of the disclosing party's Confidential Information is owned solely by

the disclosing party (or its licensors) and that the unauthorized disclosure or use of such Confidential Information would cause irreparable harm and significant injury, the degree of which may be difficult to ascertain. Accordingly, each party agrees that the disclosing party will have the right to obtain an immediate injunction enjoining any breach of this Agreement, as well as the right to pursue any and all other rights and remedies available at law or in equity for such a breach.

8. This Agreement will be construed, interpreted, and applied in accordance with the laws of India. Subject to terms and conditions regarding the removal of Confidential Information as set forth under Section 4, this Agreement and Exhibit A attached hereto are the complete and exclusive statement regarding the subject matter of this Agreement and supersede all prior agreements, understandings and communications, oral or written, between the parties regarding the subject matter of this Agreement. 9. This Agreement will remain in effect for Two years from the date of the last disclosure of Confidential Information, at which time it will terminate.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement by their duly authorized officers or representatives. M/s Tata Consultancy Services Limited Bharat Sanchar Nigam Limited Signature

Signature

Printed Name Printed Name

39

Title

Title

Seal

Seal

Exhibit A

1. Business Purpose: To carry out Annual Maintenance of RAS and Router cards supplied by TCS to BSNL

2. Confidential Information of TCS:

3. Confidential Information of Bharat Sanchar Nigam Limited (BSNL): • All network details including network configurations • All log files and output details of commands • IP Addressing Plan of NIB • All information shared in oral or in written form by BSNL with TCS.

M/s Tata Consultancy Services Bharat Sanchar Nigam Limited Signature

Signature

Printed Name

Printed Name

Title

Title

Seal

Seal

40

Annexure-6 No fault Pending Report

NIB Node Name : Quarter : From__________To__________ Preventive Maintenance Schedule: Offsite Online [Tick the applicable one]

(A) Details of Fault during the quarter : Following are the details of fault observed in Tata Infotech supplied cards, during the quarter :

Sr.No.

Call No.

Call Status (Pending / Attended completed)

Date & Time

Attended on Date & Time

Completion Problem Description

Solution Provided

(B) This is to certify that cards installed and maintained by M/s Tata Infotech Ltd are working fine [Cross it faults are pending ]

(C) No Fault are pending against these cards during this quarter [cross if faults are pending]

Signature Signature Vendor Reprehensive BSNL Node In Charge (Not below SDE rank) Name : Name : Location Location: Date : Date:

41

Annexure-7

PERFORMANCE SECURITY GUARANTEE (BOND FORM)

1. In consideration of the CMD Bharat Sanchar Nigam Limited (hereinafter called” the “BSNL”) having agreed to exempt………………………..( hereinafter called “TCS”) from the demand, under the terms and conditions of an agreement/(purchase order) No……………dated……………made between…………………………..and…………………………for……………for the AMC agreement of……………………………………..(hereinafter called “the said AGREEMENT”) of Security Deposit for the due fulfilment by the Tata Consultancy Services (TCS) of the terms and conditions contained in the said Agreement, of production of the Bank Guarantee for…………………………..we(name of the Bank) ……………………………..(hereinafter referred to as “the Bank”) at the request of ……………………………(TCS) do hereby undertake to pay to the BSNL an amount not exceeding………………. Against any loss or damage caused to or suffered or would be caused to or suffered by the BSNL by reason of any breach by TCS of any of the terms or conditions contained in the said Agreement.

2. We (name of the Bank)…………………………do hereby undertake to pay the

amounts due and payable under this Guarantee without any demur, merely on a written demand from the BSNL stating that the amount claimed is due by way of loss or damage caused to or would be caused to or suffered by the BSNL by reasons of breach by TCS of any of the terms or conditions contained in the said agreement. Any such demand made on the Bank shall be conclusive as regard the amount due and payable by the Bank under this guarantee where the decision of the BSNL in these counts shall be final and binding on the bank. However, our liability under this guarantee shall be restricted to an amount not exceeding……………………..

3. We undertake to pay the BSNL any money so demanded not withstanding any

dispute or disputes raised by TCS in any suit or proceeding pending before any court or tribunal relating thereto our liability under this present being obsolete and unequivocal. The payment so made by us under this bond shall be valid discharge of our liability for payment there under and the TCS shall have no claim against us for making such payment.

4. WE (name of the Bank) …………………….. further agree that the guarantee

therein contained shall remain in full force and effect during the period that would be taken for the performance of the said agreement and that it shall continue to be enforceable till all the dues of the BSNL under or by virtue of the said agreement have been fully paid and its claims satisfied or discharged or till …………………. (office/department) (BSNL) ……………… certifies that the terms and conditions of the said agreement have been fully and properly carried out by

42

TCS and accordingly discharges this guarantee. Unless a demand or claim under this guarantee is made on us in writing on or before ………………………………. (as stipulated in PO), we shall be discharged from all liabilities under this guarantee thereafter.

5. We (name of the Bank) ………………….. further agree with the BSNL that the

BSNL shall have the fullest liberty without our consent and without affecting in any manner our obligation hereunder to vary any of the terms and conditions of the said agreement or to extend time of performance by the TCS from time to time or to postpone for any time or from time to time any of the powers exercisable by the BSNL against TCS and to forbear or enforce any of the terms and conditions relating to the said agreement and we shall not be relieved from our liability by reason of any such variation, or extension being granted to the TCS or for any forbearance, act or omission on the part of BSNL or any indulgence by the BSNL to TCS or by any such matter or thing whatsoever which under the law relating to the sureties would, but for this provision, have effect of so relieving us.

6. This guarantee will not be discharged due to change in the constitution of the

Bank or TCS.

7. WE name of the Bank)…………………lastly undertake not to revoke this guarantee during its currency except with the previous consent of the BSNL in writing.

Dated the……………..day of……….

Documents

Annual Maintenance Contract For Router and RAS …dnw.bsnl.co.in/validation/notice/BSNL - TCS Terms and...2 Annual Maintenance Agreement For Router And RAS Cards supplied By M/s Tata