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Via Benefits AnnouncementVia Benefits (formerly OneExchange) will be performing an enhancement to our funding and

reimbursement platform. Look inside to see some of the coming enhancements.

IMPORTANTANNOUNCEMENT

For Retireesof IBM

Customer: One ExchangeDescription: IBM PostcardDimensions: 8.5x11Substrate: 80# Gloss CoverCoating 1: Coating 2:

SPS Job: 223772Sales Rep: Al HansenDate: 18-04-13 Time: 11:33:54 Page name: 223772_IBM_Postcard.p1.pdf

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Home Accounts Claims Cabinet Images Payments Profile 1! i

$View Cabinet Manage/Pay Claims Enter New Claims

Welcome John.

ALERTS

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ACCOUNT BALANCE(S)

Health Reimbursement Arrangement

$1,000.00

*Usable amount within a plan year may vary based on the plan rules setby your employer. See the Accounts page for details.

MORE ACCOUNT OPTIONS

View FormsView LinksView StatementsView Help Tickets

RECENT ACTIVITY

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Insurance CarrierPay to Self from HRA

Insurance CarrierPay to Self from HRA

Insurance CarrierPay to Self from HRA

ContributionContribution to HRA

ContributionContribution to HRA

Approved

Approved

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- $100.00

- $100.00

- $100.00

$100.00

$100.00

View All Activity >>

Via Bene� ts (formerly OneExchange) will be enhancing our funding and reimbursement platform. Please note that during the enhancement process, all reimbursement requests submitted manually from May 7, 2018 to May 21, 2018, will be delayed and processed a� er May 21, 2018. During the enhancement process, the funding pages will be o� ine, but you will still have access to download forms, view your health plans and see your allocations. Your automatic premium reimbursements will not be a� ected by this enhancement and will continue to be processed as normal.With the enhancement to the funding platform, the Explanation of Bene� ts (EOB) Account Statement will now include your account balance information in addition to any pending reimbursement requests and overpayments/o� sets that may have occurred. If there is a denied reimbursement request, the Denial Statement will now show why it was denied and what action steps are needed. Direct deposit reimbursements will now indicate the reimbursement source as Via Bene� ts.Via Bene� ts will now be a one stop shop, and customer service representatives will be able to look at your account activity, order personalized barcoded forms, see denied reimbursement requests, view overpayments and help you with your reimbursement requests.� e personalized barcoded forms will enhance the process with the updated funding and reimbursement platform. � e barcode allows the forms to be auto-indexed for faster processing of your reimbursement requests. Please note that personalized barcoded forms were mailed last fall to you. Going forward, you will be able to download the personalized forms through your online portal or request them through a Via Bene� ts customer service representative.Once the enhancement process is completed on May 21, 2018, the website will have a new look and feel. � e funding and reimbursement platform was designed around the participant, giving you quick access to the information you need. Below are some of the features of the enhanced website.

Go online at My.ViaBenefi ts.com/IBM

Accessible online features:

Submit reimbursements and supporting documentation online

Enroll in direct deposit Set up personal

preferences: E-noti� cations Personal pro� le

View account balance, activity, history and alerts

View and print personalized forms

View payments Contact customer

service

View account balance, recent activity and alerts. Use the quick access icons to Enter New Claims, Manage/Pay Claims and View Cabinet. � e top menu allows more access to the information you need, such as payment history, statements, uploaded images and pro� le.

Via Benefi ts Enhancement Announcement

800360-180329-COM-IBM Enhancement Announcement Postcard

WebsiteHighlights

Customer: One ExchangeDescription: IBM PostcardDimensions: 8.5x11Substrate: 80# Gloss CoverCoating 1: Coating 2:

SPS Job: 223772Sales Rep: Al HansenDate: 18-04-13 Time: 11:33:54 Page name: 223772_IBM_Postcard.p2.pdf

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