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EMIT - CSR Malaysia CSR Framework Questionnaire
CSR QuestionnaireCSR Questionnaire
Training Workshop onTraining Workshop onImproving Business Performance through SustainabilityImproving Business Performance through Sustainability
-- CSR Concepts and Applications CSR Concepts and Applications --
European-Malaysian Alliance and Capacity Building of Malaysian Intermediary Institutions in European Management Information Systems (MIS) to Enhance Corporate Social Responsibility
(CSR) in Export Oriented Malaysian SMEs - EMIT CSR -
Malaysia, 2007
Fraunhofer Institute for Factory Operation and Automation (IFF), GermanyAsian Society for Environmental Protection (ASEP), Thailand
Megaskills Research Company Limited (MGS), United KingdomMultimedia University Malaysia (MMU), Malaysia
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 1 – Company Details
Please state the name of your company.
To which of the following industry sectors does your company belong to?
Other
Extra-territorial organizations and bodies
Private households with employed persons
Other community, social and personal service activities
Health and social work
Education
Public administration and defence; compulsory social securityConstruction
Real estate, renting and business activities
Electricity, gas and water supply
Financial intermediationManufacturing
Transport, storage and communicationsMining and quarrying
Hotels and restaurantsFishing
Wholesale and retail trade; repair of motor vehicles, motorcycles and personal and household goods
Agriculture, hunting and forestry
To which type of industry does your company belong to? (e.g. electroplating, semiconductor, etc.)
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 1 – Company Details
What is your company‘s registered capital?
How many employees does your company have?
< US$ 500.000US$ 500.000 - US$ 2.000.000>US$ 2.000.000
<5051 - 250251 - 500501 - 1000> 1000
Registered capital approximately: US$
Number of employees approximately:
What is your company’s approximate yearly turnover?
Yearly turnover approximately: US$
EMIT - CSR Malaysia CSR Framework Questionnaire
How is CSR organised in your company, or how is its implementation planned?
Part 1 – Company Details
What is your position in the company?
No organisationalCSR structure
Cross-functionalCollaboration
Own CSR Department
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 2 – Stakeholder Analysis
With which of the following organisations is your company currently cooperating?
CARE International
World Wide Fund for Nature (WWF)
United Nations Environment Programme (UNEP)
Human Rights WatchOXFAM
GreenpeaceInternational Labour Organisation
Friends of the EarthAmnesty International
Other:
Which Stakeholders does your company want to address through CSR initiatives?
Local communities
Non Governmental Organisations (NGOs)
Employees
Competitors
SuppliersShareholders
CustomersIndustry associations
Regulatory bodiesGovernment
Other:
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 2 – Stakeholder Analysis
Why is your company interested in applying CSR?
Improving Business Performance
Philanthropy
Attraction of new investors or customers
Legal- or regulatory obligations
Environmental concerns relating to products or service
Social concerns relating to products or service
Differentiation opportunitiesCommunity pressure
Information demand by stakeholdersCompetitive pressure
Other:
What will be the objective of the CSR activities with respect to the addressed Stakeholders?
Internal business performance improvement
Attracting/retaining talented personnel
Societal and environmental impact assessment
Social care for workersAnalysis of Stakeholder needs and expectations
Provision of a holistic reporting effortBenchmarking
Provision of a forward-looking business perspectiveProvision of Information
Other:
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 2 – Stakeholder Analysis
What will be the objective of the CSR activities with respect to your company?
Strengthening of the corporate culture
Enhance innovation potential and creativity
Establish a continuous improvement process
Enhance employee commitment
Enabling company-/industry wide comparable performance assessments
Enhance internal and external communication tool
Create/adapt company wide values system
Qualitatively
Issue- and risk management
Input on strategy formulation and assessment
Internal and external information provision
Improvement of energy balance
Increase production efficiency
Increase stakeholder engagement
Increase delivery reliability
Increase production efficiency
Decrease material waste
Increase resource efficiency
Quantitatively
Reduction of customer complaints
Reduction of rejects
Reduction of accidents
Other: Other:
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator Management
Has your company adopted and implemented a code of ethics?
Year of implementation
No
Specify (e.g. where to find, applicable to whom)Yes
Has your company drawn up an environmental friendliness policy and objectives?
Year of implementation
No
Specify (e.g. where to find, applicable to whom)Yes
Does your reporting system already encompasses environmental and/or sustainability reporting?
Year of implementation
No
Specify (e.g. cycle of reporting, where to find, etc.)Yes
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator Management
Does your company formally adhere to one of the following initiatives/ standards/ indexes in the fields of environment, social and human rights, or is planning on doing so?
Implementation planned
Universal Declaration of human rights
International Labour Organisation (ILO) - Declaration on fundamental principles and rights at work
Sigma Guidelines
OECD Guidelines
Amnesty International Business Principles
FTSE4Good
DowJones Sustainability Index
UN Global Compact
Global Reporting Initiative (GRI)
OSHAS 18001
SA 8000
ISO 14001
ISO 9001
No implementation
planned
Year of implementation
Already implemented
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator Management
Where shall be the thematic focus of your CSR activity? (multiple choices possible)
Other:Other:Other:
Communication & reporting of social performance
Management of charity
Management of community engagement
Management of stakeholder engagement
Employee satisfaction and motivation
Management of training and qualification efforts
Innovation Management
Management of workplace safety
Employee performance management
Social(Workplace & Community indicators)
Issues- and risk management
Establishment or support for an environmental management systemImprovement of customer relations
Communication & reporting of environmental performanceImprovement of supplier relations
Management of greenhouse gas emissions
Business expansion and investor attraction
Environmental risk managementFormulation of corporate mission and values
Water managementMarketing and brand management
Management of hazardous materialsEnhancement of product & process quality
Environmental(Environmental indicators)
Economic(Performance & Marketplace indicators)
Energy management Improvement of supply chain management
Resource and waste managementEnhancement of corporate governance
Management of environmental impactImprovement of business process performance
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following economic indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Cost/ benefit of environmental and social investments
Customer loyalty measures
Ratio of domestic and/or community sourcing
Investor’s perception of the company
Investors
Number of suppliers screened for environmental performance
Number of suppliers screened for human rights performance
Product quality performance
Number of customer complaints
Lead time performance
Customer’s perception of products/ services
Customer’s perception of the company
Business Partner & Customer Relations Performance
Costs
Investments
Sales
Turnover
Business performance
Other (Specify)
YQ MWD Other
(Specify)YQ MWD
NoYesNoYes
AssessingCollecting
Economic Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following environmental indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Number environmental accidents
Number of environmental violations
Costs for implementation of environmental programmes
Achievement of environmental objectives
Of products/ services
Environmental Policy
Of processes
Over the supply chain
Environmental Impact
Production output
Percentage of waste recycled
Process rejects
Output rejects
CO2/ greenhouse gas emissions
Raw material usage
Energy usage and efficiency
Water usage and efficiency
Resource Management
Other (Specify)
YQ MWD Other
(Specify)YQ MWD
NoYesNoYes
AssessingCollecting
Environmental Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following social indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Number of accidents
Costs incurred by legal non-compliance with standards
Number of legal non-compliance with standards
Costs of accidents
Number of health and safety violations
Health and Safety
Staff complaints
Ratio of absentee causes
Absentee days
Benefits of staff improvement suggestions
Training efforts and results
Employee satisfaction level
Employee’s perception of the company
Employee turnover
HRM
Other (Specify)
YQ MWD Other
(Specify)YQ MWD
NoYesNoYes
AssessingCollecting
Social Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following social indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Number/ impact of management system failures
Internal reporting of goals and degree of achievement
Internal communication
Number of complaints regarding human rights/ labour standards
Human Rights
Social impact of the company’s core products/ services
Number of codes, policies, guidelines, standards etc. directly influenced by stakeholders
Costs for compliance with international human rights and labour standards
Number of consultations with stakeholders
Stakeholder Engagement
Staff time and costs for community activities
Number of corruption cases
Community’s perception of the company
Achievements of community support activities
Cash amount of charity donations
Impact evaluations of community programmes
Community Relations
Other (Specify)
YQ MWD Other
(Specify)YQ MWD
NoYesNoYes
AssessingCollecting
Social Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following economic indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Customer’s perception of the company
Customer’s perception of products/ services
Lead time performance
Product quality performance
Customer loyalty measures
Ratio of domestic and/or community sourcing
Investors
External Reporting
Cost/ benefit of environmental and social investments
Number of suppliers screened for environmental performance
Number of suppliers screened for human rights performance
Investor’s perception of the company
Number of customer complaints
Business Partner & Customer Relations Performance
Costs
Investments
Sales
Turnover
Business Performance
ExternalStakeholders
Cus-tomer
Govern-ment
AnnualReporting
ManagementControlling
Other (Specify)
YQ MWD
Internal ReportingNoYes
ReportingReporting
Economic Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following environmental indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Number of environmental accidents
Number of environmental violations
Environmental Policy
Output rejects
Process rejects
External Reporting
Costs for implementation of environmental programmes
Of processes
Of products/ services
Achievement of environmental objectives
Over the supply chain
Environmental Impact
Production output
Percentage of waste recycled
CO2/ greenhouse gas emissions
Raw material usage
Energy usage and efficiency
Water usage and efficiency
Resource Management
ExternalStakeholders
Cus-tomer
Govern-ment
AnnualReporting
ManagementControlling
Other (Specify)
YQ MWD
Internal ReportingNoYes
ReportingReporting
Environmental Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following social indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
Benefits of staff improvement suggestions
Absentee days
External Reporting
Costs of accidents
Cost incurred by legal non compliance with standards
Number of legal non-compliance with standards
Number of accidents
Number of health and safety violations
Health and safety
Staff complaints
Ratio of absentee causes
Training efforts and results
Employee satisfaction level
Employee’s perception of the company
Staff fluctuation
HRM
ExternalStakeholders
Cus-tomer
Govern-ment
AnnualReporting
ManagementControlling
Other (Specify)
YQ MWD
Internal ReportingNoYes
ReportingReporting
Social Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 3 – Indicator ManagementWhich of the following social indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
External Reporting
Number/ impact of management system failures
Internal reporting of goals and degree of achievement
Internal communication
Number of complaints regarding human rights/ labour standards
Human Rights
Social impact of the company’s core products/ services
Number of codes, policies, guidelines, standards etc. directly influenced by stakeholders
Costs for compliance with international human rights and labour standards
Number of consultations with stakeholders
Stakeholder Engagement
Staff time and costs for community activities
Number of corruption cases
Community’s perception of the company
Achievements of community support activities
Cash amount of charity donations
Impact evaluations of community programmes
Community Relations
ExternalStakeholders
Cus-tomer
Govern-ment
AnnualReporting
ManagementControlling
Other (Specify)
YQ MWD
Internal ReportingNoYes
ReportingReporting
Social Indicator Type
EMIT - CSR Malaysia CSR Framework Questionnaire
In which areas of activity is IT support already present and with what benefit for your company? If no IT support is being used, estimate the possible benefits from your personal view. (Condition: It goes beyond conventional office applications such as MS Word, or MS Excel.)
Part 4 – Technical Assessment
Benchmarking
Other:
External reports/communication (preparation of CSR reports and stakeholder communication)
Internal communication (production review, management reports)
Internal documentation (hazardous materials administration, staff training)
Process/business assessment based on indicators
Process monitoring with indicators
Simulation of processes
Representation and analysis of material flows
In-house gap analysis
Preparation of material and energy balances
Definition of CSR orientated objectives
Very smallSmallAverageGreatVery
greatNoYes
Main brands & software provider
BenefitAlready in use
Areas of activity
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 4 – Technical Assessment
How does your company collect relevant data for the indicator-based management?No
Web-based application
ERP System (e.g. SAP)
Own software application
Database software (e.g. Access)
Spreadsheet software (e.g. Excel)
Pen & Paper
Name of the Software and the software provider
Implementation planned for (Year)
Yes
How satisfied are you with your current management information system (MIS)?
System3
System2
System 1
Very bad
BadAverageGoodVery good
SatisfactionThematic areaSoftware providerName of the system
EMIT - CSR Malaysia CSR Framework Questionnaire
In what main areas does your management information system need improvement? If your company does not have one, for what area would you need IT support regardless the financial point of view? (Please provide comments in the appropriate boxes.)
Part 4 – Technical Assessment
Benchmarking
Please specify the needed improvement or new supportNew IT support
Other
Reporting
Documentation
Visualization
Data analysis
Data collection
IT Improvement
What main software systems are used in your company?
Customer Relationship Management
Human Resource Management
Name of the systemNoYes
In use
Management systems (EHS, QM, CSR)
Cost accounting systems
Storage and Warehousing system
Production planning & Control/ERP system
Software provider
EMIT - CSR Malaysia CSR Framework Questionnaire
Which operating systems are used in your company?
Part 4 – Technical Assessment
MacOSUnixLinuxWindows NT/2000/XP
Windows 98Windows 95
Are the individual personal computers in your company networked, if so, how?
WANLAN
OtherLinuxUnixNovellWindowsNoPartlyYes
Organised as
Which internet browser is used in your company?
Which version of Mozilla Firefox
Which version of the Microsoft Explorer Mozilla FirefoxMicrosoft Explorer
EMIT - CSR Malaysia CSR Framework Questionnaire
Part 4 – Technical Assessment
Does your company have internet access, if so, what kind?
OtherBroadband (DSL or Cable)
ISDNDial-up Modem
NoYes
Would your company principally accept using a web-based service for CSR? This means that CSR relevant data will be stored and evaluated on-line (i.e. Application Service Provider solutions, ASP).
For which serviceASP
already employedI don’t know
NoMaybeYes
EMIT - CSR Malaysia CSR Framework Questionnaire
Would your company principally accept to share CSR relevant data for…
Part 4 – Technical Assessment
I don‘t knowNo MaybeYes
web-based reporting to stakeholders?
web-based publication and marketing?
benchmarking with other companies?
If your company has not been using web-based software solutions, why?
Company policy regarding sensitive data
Lack of sufficient support service
No appropriate software solutions available
Not considered yet
I don‘t know
Web-based services in use (see previous question concerning ASP)
EMIT - CSR Malaysia CSR Framework Questionnaire
With respect to CSR, your company belongs to the group of …
Part 5 – Overall Assessment
CSR Newcomers(Uninitiated to the concept of CSR, no
or only basic knowledge)
CSR Adopters(Extensive knowledge of the CSR concept, first implementation of
appropriate measures)
CSR Leaders(First mover, best-practice examples
and setting of standards)
Which of the following major activities did your company already implemented?
Definition of an appropriate CSR relevant indicator set
Internal and external reporting of CSR performanceStakeholder driven definition of CSR targets
Assessment of the company’s CSR performanceIn-depth stakeholder analysis