Anne Taylor Mob: 07957 445 212 Tel: 01895 85163243 Ratcliffe Close, Uxbridge, UB8 2DD Annetaylor40@aol.com

Personal Statement

A motivated and enthusiastic Assistant Bank Manager, who is actively looking to move on to a new challenging position, who takes pride in providing team development and customer care and enjoys working within a team.

Key Skills

Knowledge – Compliant with Bank procedures, Data Protection, Anti money Laundering, Fraud, Complaints, Diversity and the Equality Act

Leadership – Experience in coaching and developing team members, managing change within the business and talent development

Customer Service – Developing short and long term relationships based on trust and credibility

Communication – An approachable style, providing clear and consistent messages to all levels and abilities in order to communicate effectively both internal and externally

Results Focus- Proactively managed results and regularly stretched sales targets which were reviewed on a daily/weekly basis

Professional Experience

Assistant Bank Manager/Coach May 2013 to May 2015 The Co-operative Bank – Kingston upon Thames

Overall responsibility for Branch risk model and 100% AML-KYC account checking Completed 100% new account checks ensuring documents accepted in line with

KYC/AML policy Responsible for branch SAR / MLRO referrals Developed colleagues awareness of Money Laundering, SAR’s, Fraud Framework

through training and coaching Competent and accomplished in account opening, this including personal, corporate

and lending products Developed and maintained professional relationships both with existing and new

customers Motivated a team through coaching, development and feedback Organised and chaired daily team meetings and reviewed previous days and today

expectations Act as a training coach providing team with ongoing training in all branch business

aspects, as well as support for Managers with coaching on procedures Resolving customer complaints

Branch Manager February 2004 to May 2013 The Co-operative Bank – Ealing

Sole responsibility for managing a branch of 7 staff, identifying customers needs and delivering quality customer service

Managed cash, supervised and trained cash management within the team Developed, coached , motivated and lead a team to achieve daily and monthly targets

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Maintained knowledge and ensured compliance in line with regulatory and legal requirements for both my role and the business

Coached and developed team members (3 members of staff progressed to Senior Branch Advisers)

Managed resources within the branch Maintained quality customer service within the branch and exceeded quarterly target

for the Customer Satisfaction

Various Other Roles and Branches December 1988 to February 2004

I have held a number of different positions from Manager, Coach, Senior Branch Adviser, Personal Banker and Chief Cashier.

Bought Ledger Clerk January 1988 to December 1988 Smithkline and Beechams

Posting purchase ledger invoices and expenses Batching and coding invoices Chaps payment Reconciling monthly Accounts

Foreign Cashier March 1987 to January 1988 International Currency Exchange

Purchase and Bought Ledger June 1984 to February 1987 Safety Kleen

Skills and qualifications

Attended and completed The Customer Advocacy Course and Customer Experience by the Co-operative Bank arrange with TLSA

Leadership Challenge and Performance Centred Leadership by CFS University for All and Oxygen Learning UK

Effective Performance Management at Co-operative Financial Services University for All, Miller Street Manchester

Data Protection & Information Security Anti Money Laundering Diversity and the Equality Act Complaints Payment Services Regulations Lending Code Member British Bankers Association (BBA) Sage to be completed

Interests

I like to maintain an active and varied lifestyle outside of work and I currently volunteer at Battersea dog and cats home. Until very recently I was the captain of the Staines Hockey Club Ladies 2nd XI and held the position of goalkeeper. I still enjoy playing regularly as and when my Battersea commitments allow as well as fitting in a round of golf whenever I can.

References

Available on request

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