Anna University Chennai Managerial Skill Development Msd 2011 Sample SNGIMS

8/3/2019 Anna University Chennai Managerial Skill Development Msd 2011 Sample SNGIMS

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SREE NARAYANA GURU INSTITUTE OF

MANAGEMENT STUDIES

MANAGERIAL SKILLS DEVELOPMENT-2

Register no:



Certified that this is the Bonafide record of work done by

Mr/Ms of the 5th

Trimester, Master of Business Administration

Degree course during the year 2011-2012.

Principal Staff-in-charge

Submitted for the University practical examination held on

at Sree Narayana Guru Institute of Management Studies,

fa

Coimbatore.

Internal Examiner External Examiner



TABLE OF CONTENTS

SL NO TOPIC PAGE NO

1. E- writing

2. Business letter

3. Resume

4. Job application

5. Cover letter

6. Advantages & disadvantages of body language

7. Business plan

8. Importance of negotiations

9. Self assessment on presentation skill



E – WRITING

[email protected]

Dear Sir

I am glad to say you that my team had performed well in the organization for the past six

months. As it had been came under several changes, which are made during these six months.

And due to that there is good improvement in the financial position of the company.

I bring to your knowledge that our company faced lot of problems before even though we

had skillful employees in our hand. At first we had been struggling in getting the work done but

after analyzing each and every person skill set and trained with the coordination of management

now we found to allot right job for the right people. The employees are split into teams, they are

been trained and motivated and now they came to know the importance of their position in the

organization.

When I had gone through the statistical report of the company. I had found changes in the

production and quality department. The output had been increased and the quality of the product

is been maintained which increased the sales of the product. Thus I had planned to conduct

performance appraisal for the employees and I thereby forwarded this mail to you to get

permission for the same.

Thanking you

Yours sincerely,

VISHNU S



BUSINESS LETTER

From

VISHNU S,

Senior manager,

R & N Department,

Apple Industries,

New Delhi.

To

The CEO,

Apple Electronic Inc,

New York.

Dear Sir,

Sub: Requesting to provide the resources the resources needed to develop an innovative

iPod.

We are glad to bring to your notice that Apple Electronic Inc, India Ltd., has been

excellent in selling iPods in Indian market and are good at service and customer satisfaction.

Apple is leading the market with its product although it faces tough competition from Sony and

Samsung. In this changing world we can‟t survive with the same product so our management had

allotted 30% of its capital in Research and Development process.

The R & N department had been working in this project for the past one year during this

period of the time the department had undergone several research process. The department was

been split into teams so that the different team members had came up with different ideas.



Finally the product came up very innovative. Instead of only Mp3 format, Mp4 file

format of both audio and video are possible and iPods with wireless network connectivity

through which the user can connect to the network and get whatever music he\she likes. And in

order to manufacture it we need some resources that are not available so I request you to provide

us the needed resources to develop the product.

Thanking you

Yours faithfully

VISHNU S

(SENIOR MANAGER)



RESUME

VISHNU S

SOWMYAM,

KUNATHURMEDU PO,

MANAPULLYKAVU,

PALAKKAD,

KERALA – 678013

E-Mail:[email protected]

PHONE: 8089072087

0480-2802910 (H)

OBJECTIVE:

Being a committed team player, want to be a part of a renowned organization,

to contribute towards the growth of the Organization, based on my expertise and to further mypersonal capabilities by learning from the new exposure within the structured framework of the

organization.

EXPERTISE SUMMARY:

To be an asset to the organization I serve.

A quick learner with „Can do‟ attitude.

KEY SKILLS AND MANAGEMENT:

Meeting objectives.

Identifying problems.

Promoting solutions.



Managing change.

Thrive in deadline-driven Environments.

PROFESSIONAL QUALIFICATION:

Pursing Masters Business Administration Degree from Sree Narayana

Guru Institute of Management Studies (Anna University of technology, Coimbatore)

specialization in Finance and Marketing.

PROJECTS UNDERTAKEN:

An organizational study at Acc Cements Ltd, Coimbatore.

GENERAL EDUCATION:

Bachelor degree in commerce from Calicut University.

All India Senior Secondary Certificate Examinations from S N Vidya

Bhavan, Chentrappinni (C.B.S.E).

All India Secondary School Examinations from S N Vidya Bhavan,

Chentrappinni (C.B.S.E).

EXTRA CURRICULAR ACTIVITIES:

Participated in various Management Meet.

Helped in Marketing Surveys.

WORK EXPERIENCE:

Worked for HDFC Life Insurance,Thrissur

Position Held : Financial Consultant

Worked Tubes And Polymers,Thrissur

Position Held : Accounts Executive

.



PERSONAL DETAILS:

Date of Birth : 14th September, 1983

Sex : Male

Nationality : Indian

Marital Status : Single

Language known: English, and Malayalam

Hobbies : Coin collection, Cooking, Reading.



REFERENCES:References available on request

JOB APPLICATION

VISHNU S,

SOWMYAM,

KERALA,

MOB: 8089072087

[email protected]

12th October 2011

mailto:[email protected]





Dear Mr. Anil,

I am writing to apply for the Market analyst position advertised in the Times Union. As

requested, I am enclosing a completed job application, my certification, my resume and three

references.

The opportunity presented in this listing is very interesting, and I believe that my strong technical

experience and education will make me a very competitive candidate for this position. The key

strengths that I possess for success in this position include:

I have successfully live Market analysis in field experience

I strive for continued excellence

I provide exceptional contributions to customer service for all customers

With a MBA degree in Marketing & Finance, I have a full understanding of the full life cycle of

a software development project. I also have experience in learning and excelling at new

technologies as needed.

Please see my resume for additional information on my experience.

I can be reached anytime via email at [email protected] or my cell phone 8089072087.

Thank you for your time and consideration. I look forward to speaking with you about this

employment opportunity.

Sincerely,

VISHNU S



COVER LETTER

Dear Sir/Madam,

Hereby I attach my CV, which explores the highlights of my academic and

professional accomplishments and career objectives. With all these qualities, I personally feel

that I can render my services to your company with perfection and I am confident that I would

contribute a lot to your company with sincerity and determination.



May I request you to spare few moments of your valuable time to consider my

details. I would deeply appreciate an opportunity for a personal discussion through which you

can evaluate the suitability of my candidature.

I am looking forward to the pleasant association with your company.

Thank You

Yours sincerely

Vishnu s

ADVANTAGES AND DISADVANTAGES OF BODY LANGUAGE

Advantages:

Proper nonverbal communication can be as effective as giving all the right verbal answers in a

job interview. However, poor nonverbal communication can hinder an interviewee‟s success in a

job interview. Reference for Business lists an interviewee‟s arrival time to an interview as a form

of nonverbal communication to an interviewer. If you arrive to an interview late, you are

nonverbally telling the hirer that you are irresponsible, disorganized or not interested in the



position. If you arrive on time or a few minutes early you send a positive message.

Advantages of body language are, that you can use it, when there is no use of verbal

communication. Some times when you don't want to tell something to everyone, you can use

nonverbal communication to tell something only to the person you want. Eye contact is very

important in every type of communication, and also very helpful in understanding between two

people.

Many nonverbal gestures are as effective as words in communicating messages to children.

Giving a crying baby a hug is one of the most effective nonverbal ways of telling her everything

is going to be great. Holding her body next to yours hers is comforting and reassuring. Giving a

school age child a pat on the back or a “high five” shows that you are proud. Even a handshake

to a teenage son shows that you recognize his growth and maturity.

A strong command of nonverbal communication helps a relationship flourish and thrive.

Nonverbal cues can help you communicate interest and trust to your long term mate or new date.

Holding a date‟s hand is a nonverbal gesture of interest and attraction. Holding his hand also

shows your mate that you are together in a problem or crisis, according to Dr. Sheri Meyers

Gantman, on the website straight from the Heart.

1) You can communicate with someone who is hard of hearing of deaf.

2) You can communicate at place where you are supposed to maintain silence

3) You can communicate something which you don't want others to hear or listen to.

4) You can communicate if you are far away from a person. The person can see but not hear

you.

5) Non-verbal communication makes conversation short and brief.

6) You can save on time and use it as a tool to communicate with people who don't understand

your language.



Disadvantages:

Somebody cannot understand your expression or posture, that you are trying to tell and they

misunderstood. And which is not good sometime. Can‟t be avoided when others are near you.

No dictionary can accurately classify them. Their meaning varies not only by culture and

context, but by degree of intention, i.e., you may not be intending to communicate (in the

absence of nerve disorders, people seldom talk out loud when they don't intend to). A random

gesture may be assumed to have meaning when none at all was intended. Plus, some people who

may feel emotion strongly nevertheless find that their bodies simply do not respond

appropriately, i.e., someone who is feeling happy may not necessarily smile.

1) You can not have long conversation.

2) Can not discuss the particulars of your message

3) Difficult to understand and requires a lot of repetitions

4) Can not be used as a public tool for communication.

5) Less influential and can not be used everywhere.

6) Not everybody prefers to communicate through non-verbal communication.

7) Can not create an impression upon people/listeners

THE IMPORTANCE OF NEGOTIATION IN BUSINESS

The importance of negotiation in business is an invaluable component in any great

business endeavor. In the competitive field of business you want to be sure that the importance

of negotiation in business is not only stressed within the company you own or work for, you

want to stress the exceptional and crucial value it plays. Truly, the importance of negotiation in

business can be the difference between companies that thrive and companies that soon falter and

often go out of business. How can the importance of negotiation in business play such an



important role? Any business owner or business entrepreneur knows that the difference between

company survival and company failure comes down to dollars and sense. When a company is

making money a company will survive, when a company is losing money it is possible to still

survive, but it must make quick turnaround, wise decisions to make sure that it will succeed. This

is when the importance of negotiation in business can play and even more important role in a

business. Hiring someone who negotiates for a living.Having a consultant who possesses

exceptional negotiation skills in business can and will help you and your company make wise,

financially sound deals with other vendors, consultants, and business associates that will help

keep your business afloat and financially lucrative.

With the a skilled negotiation consultant your business will be able to ask the right

questions and find solid final prices for company supplies, contracts with consultants, and othersuch important financial decisions that can make or break a company‟s financial standing.

Without a skilled negotiation consultant many companies have blindly purchased or entered into

contracts and deals that they could have spent significantly less business dollars on. With every

dollar that is spent needlessly, a company‟s well being and security is placed in jeopardy. While

some ventures can be dealt with in looser financial monetary concerns, when too much careless

business spending occurs everyone in the company suffers. Keep in mind there will be tougher

times in the competitive world of business. You want your company or the company you work

for to be prepared with a solid financial ground to be able to endure these times and come out

stronger and more resilient than ever before. This is why having a skilled business negotiation

consultant is so crucially important. Such a consultant is not just for emergency company band-

aid needs. This person is also important for the times in between that help secure your

company‟s longevity survival rate needs. While your business can be just average or struggling

to get by, why would you want to settle for such low standards especially when your business

can excel and thrive beyond some of your greatest dreams and expectations? The importance of

negotiation in business is to make sure that your company can and will continue to thrive, grow

and become leaders in your field of business.

Negotiations play a strategically important part in the success of any business.

Well, the literal meaning of negotiation is to try to talk to get things done according to the likings

and comfort of the one who is negotiating. In fact, you can find negotiation in each and every



realm of any business. Some of the important and visible of them are negotiations in prices,

negotiations during talent acquisition, negotiation with the vendors and many more. And to gain

an upper-hand in these, the business needs to have a person having innate negotiation skills. It is

often seen that during the recruitment drive the firm negotiates the salary of the potential

candidates. This is usually done after the candidates get selected on other criteria of knowledge,

expertise and experience in the requisite domain. This is more common in off campus

placements as in the on-campus placement drives candidates are offered a fixed package. This

requires high skills and business acumen as this involves talking to the raw material suppliers

over the prices of the concerned raw material, bargaining with the clients who are supposed to

provide a project and others. Generally, the senior level manager deals in these high level

negotiations and there are special personnel who have undergone the requisite negotiation

training. There are many projects which are fragmented into small parts and each small easy part

is outsourced to the vendors. Negotiations still come handy in these situations, as hard bargaining

over quoted price and offered price is carried out in a congenial business environs.

People with great negotiation skills are capable to turn monetary savings or gains in every

business step. Now, consider the saving or earning in every step of the concerned business and

cumulative result might surprise you because the end saving or earning can differ in humongous

proportions. Well, in business where every single penny is highly valued it really pays you to be

good at negotiations.

PRESENTATION SKILL DEVELPOPMENT

Presentation – Meaning

A presentation may be defined as a carefully planned visual and aural event, designed for the

purpose of gaining understanding, agreement or action. For a presentation to reach its objective, three

things must happen

1. The speaker must have a clear aim



2. The material must be organized in such a way that the aim is supported

3. The presentation should be engaging for both speaker and audience

All oral presentation have a basic framework i.e an introduction, a body and a conclusion. While

delivering, it should be delivered as follows:

1. Tell the audience, what you are going to tell.

2. Tell them.

3. Tell them, what you have just told them.

Giving an effective presentation requires the presenter to do the following things:

Quality of research

The topic should be researched properly. We should try to collect all the relevant information on

that topic. Internet and books can help the presenter to a greater extent. While using internet, the presenter

should make sure that the source is always a credible one. The most important thing is updating oneself on the topic to be presented.

Organization

The next and the most important thing after collecting all the information is about organizing

them properly. The information should have a proper order. It is best to put the most important facts first

Giving a

presentation

Research thoroughly

Identify key points

Prioritise key points

Add supporting facts

Develop intro& summary

Rehearse

Edit if necessary

Pre-empt questions



and avoid trying to get too much information across in the limited time that one has. If the presentation is

scheduled to last for ten minutes than we need to allow one minute at the beginning to introduce ourselves

and the topic and one minute at the end to summarize our arguments. This means that we only have 8

minutes to get our points across. So the less important information has to be discarded.

Persuasiveness

We need to structure your delivery to ensure that our ideas are will organized, logical and

convincing. The best way to do this is to support each point that we want to get across with just enough

information, before moving on to the next point.

Presenting the topic

The only acceptable way to make a presentation is to speak naturally. One should not simply read

a pre-prepared script. In order to be able to present in this way one should rehears the whole presentation

at least three times. This will enable us to refine our speech. One should not forget to speak at a steady

pace and with clarity so that we can be audible. Keep eye contact with the observers.

Handling questions

At the end of the presentation, the observers will ask a few questions. Think about the sort of

things that might be asked and try to have good answers ready. If you don‟t understand the question don‟t

be afraid to ask for clarification and if you don‟t know the answer, them be honest.

Use of time

One should always practice to deliver the presentation in an effective way within the allotted

time. Rehearsals will help to manage the time properly. Even experienced presenters cannot make an

accurate measurement of how long a presentation will take to deliver just by looking at their notes. There

is no excuse for overrunning your time slot or for running out of material when you have been told how

long your presentation should take.



SELF ASSESSMENT ON PRESENTATION SKILLS

For each question given below, tick any one of the option (A, B, C, D or E) which

matches you. The description for each option is given below:

A – Not at all

B – Rarely

C – Sometimes



D – Often

E – Very often

1. The visuals in my presentation match well with the information I‟m communicating, and

they help carry the speech.

i)A ii)B iii)C iv)D v)E

2. To prepare for my presentation, I think carefully about the message I want to send.


3. Before I present, I become familiar with the room and the space in which I‟ll be speaking


4. I plan and practice my presentation until I can speak comfortably and fluently.


5. I assume my audience knows very little, and then I give them all the information they

need.


6. I use an indirect, subtle approach, and I send a gentle message to my audience.


7. Anxiety gives me stress, and brings negative energy to my presentation.


8. I encourage my audience to ask statements at the end of the presentation.


9. I pay attention to my nonverbal behavior, like facial expressions and eye contact, to make

sure I stay engaged with the audience.


10. I use examples to support my points.


11. My presentations sometimes take longer than planned.


12. I focus on the main part of the presentation more than the beginning and end, because

that‟s where most of the information is given.




Documents

Anna University Chennai Managerial Skill Development Msd 2011 Sample SNGIMS